Fletcher Hotel-Restaurant Waalwijk

Toaster for breakfast would be good.

Highly disappointing stay – poor hygiene and very noisy We had a very unpleasant experience at this hotel. Upon arrival, the bathroom smelled strongly of urine. When we notified the staff, their only solution was to spray perfume over it. This did not fix the problem, and it actually made things worse since our children cannot tolerate perfume. The rooms are old, dark, and have a musty, "old" air to them. There is no AC, and the beds are incredibly soft. On top of that, the walls are paper-thin. You can hear everything from the neighboring rooms, so if you have guests next door talking loudly, you can completely forget about getting any sleep. We cannot recommend this hotel.

Family rooms are not accessible via lift only stairs. Ours was located on the 2nd floor and you could feel the heat as soon as you reached the 2nd floor. The room temperature was dangerous considering we were travelling with a baby. Our baby was overheated the whole night we went to the reception as they had air con there and were advised nothing could be done by a very unhelpful member of staff despite clearly struggling with a baby in her nappy and a kid in vest and pj bottoms. We asked if we could move to another branch of the hotel as we had a car and were told to look it up ourselves. We had 2 small fans in the room however we weren’t offered any additional fans to help cool down or alternative room options. The room was very dated with terrible beds. The twin beds kept sliding apart my kid had to sleep across the bed to not fall down the middle. Breakfast was good and was in an air conditioned area. The location of the hotel was good also however the rooms and the heat of the rooms really let it down. The room didn’t feel super clean I found some hairs in the shower that belonged to another guest. If booked to stay here during the summer months I would change hotel it was unbearable in the heat.

Our family booked two nights with this hotel after spending four nights at two other Fletcher hotels in the Netherlands, and we were VERY disappointed! We arrived to a room that was SIGNIFICANTLY different than the one displayed on EXPEDIA’s site. When we asked for another room or our money back to use at another hotel, our request was denied and we were offered complimentary drinks. Being that it was after 7pm, and we had been on the road all day, we had no option but to stay in this horrible room. They were kind enough to provide an adequate room for the second night, however, they refused to refund us the full amount for the first night, and rather offered us a €40 partial refund. We have spent thousands of dollars over the years with Expedia and sadly, we will no longer be able to use their services after they did not provide the support we needed in this instance. We will also be avoiding the Fletcher family hotels going forward as well. This experience spoiled our last nights in Europe, and we were hoping this could have been dealt with in a more fair manner.

Couldn't get any drinks after 10 pm