Name: Four Points by Sheraton St. Catharines Niagara Suites
Address: 3530 Schmon Parkway, Thorold, Canada, Thorold, Ontario, CA
Price range: $104–$355 per night
Rating: 8.1

What guests think

At Four Points by Sheraton St. Catharines Niagara Suites, travelers frequently praise friendly, accommodating staff and the spacious, quiet suites, along with a convenient location near Brock University and an easy drive to Niagara Falls.

Housekeeping and maintenance feedback is inconsistent, with recurring reports of worn finishes, odors, dusty vents, and occasional bathroom or HVAC problems. On-site dining draws mixed reviews—dinners and bar service are appreciated, but breakfast is often considered limited and overpriced. The pool is small and can feel hot or less than pristine, and noise control during youth group stays has been a concern. Good choice if you value extra space over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site pool is small and sometimes overly warm or not well kept; gym is appreciated, and the bar/restaurant are convenient. Parking is available, but elevators can be slow.

Related guest reviews

8

Wendy

Aug 28, 2025

·

Stayed 1 night

Booked this particular property because of the pool but found the pool area itself small and very hot and humid inside. Just not to my preference. Probably fine on a cold winter's day.

10

James

Aug 18, 2024

·

Stayed 2 nights

Great location just off the main tourist area of Niagara Falls. Quiet and spacious suite which was comfortable and clean. Parking is plentiful and the staff were friendly and welcoming. Made use of the gym as well.

10

Frank

Apr 30, 2025

·

Stayed 1 night

went on a Monday and hotel was quiet. Free upgrade was provided. Staff were friendly. Pool is on small side. Not much amenities in the area and would have to drive downtown.

4

Madina

Mar 10, 2025

·

Stayed 2 nights

The swimming pool was really dirty. I dont thibk they change or clean the water everyday. And the staff lately hasnt been the best. The front reception is not very welcoming or friendly. I have been coming here for the past 5 yrs and the service is getting worse over time.

8

John

Nov 12, 2025

·

Stayed 2 nights

Great counter staff. Enjoyed the bar and restaurant. Kitchen was open late (we didn’t get back to the hotel until 10:00pm) so were able to get a late dinner.

10

Barbara

Jul 28, 2025

·

Stayed 1 night

Great pool and restaurant

8

DARREN

Sep 23, 2024

·

Stayed 2 nights

A lot of kids running around that security was trying to take care of. Elevators extremely slow once on them

10

Teresa

Aug 3, 2023

·

Stayed 2 nights

The pool water was cloudy. The decking around the pool was wet and had puddles making the flooring slippery, even a little slimy.

4

Reshma

Jul 2, 2024

·

Stayed 1 night

The pool was not clean.

10

Ann

Mar 14, 2024

·

Stayed 4 nights

Great gym facility.

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Cleanliness

Many guests find rooms and common areas clean, but feedback is inconsistent, with recurring issues like mold in showers, odors, dusty vents, and occasional stains or hair; a few reports cite pests.

Related guest reviews

8

Sandra

Aug 25, 2025

·

Stayed 5 nights

It was a beautiful hotel, fairly clean, and comfortable. However, as we walked to our room on the 3rd floor, looking down through the glass windows to the floors below, there was thick dust on the sills and wall ornaments. It was also disappointing that we were not able to park under the canopy by the main doors to unload our vehicle, therefore all our luggage got wet. All other hotels where we have stayed allow this. Thank you.

10

Shayla

Nov 2, 2025

·

Stayed 2 nights

Very clean room and nice staff all around!!

6

Julie

Apr 2, 2024

·

Stayed 1 night

I liked the lobby area and fitness facility- the only things that I didn’t like were that the room smelled strange, the floor seemed a bit sticky and the hall smelled of cigarette smoke outside of our room

4

Melanie

Aug 23, 2025

·

Stayed 1 night

Our washroom was disgusting, we couldn't even use the shower

2

Benjamin

Aug 11, 2025

·

Stayed 1 night

I didn’t have a pleasant day I noticed after my trip trip I got bedbugs bite all over my legs and waist area. I wasn’t asked how my stay was or if there was any concerns which told me that they didn’t really care if I stayed there or not.

10

Jamie

Nov 12, 2025

·

Stayed 1 night

Very clean, spacious room

6

Elizabeth and

Dec 31, 2023

·

Stayed 1 night

The location of this hotel is great, very convenient. The room was just clean enough, but there was a lot of mould in the shower, the mirror/vanity were not overly clean and needed wiped down etc. just small details but many of them that made the room feel less clean than I would have expected.

6

Steve

Aug 26, 2025

·

Stayed 1 night

The carpet has a bad smell. The air con vents were not cleaned. Also there were spider webs at the base The shower pressure is too strong On the positive side, the beds are very comfortable. The washroom is good. The public washroom was very well kept

10

Maria

Jun 11, 2025

·

Stayed 1 night

The room was very clean, but only gave room cleanliness 3 stars because they need to clean the a/c vents, especially in the bedroom. Full of dust and other particles. Not good when A/C is on, as all this gets blown in the air you breathe.

6

Anita

May 1, 2023

·

Stayed 1 night

Friendly staff. Our family travelled for pleasure, and booked a 2 queen bed. Room was dark (even in daylight/ lights on), bathroom in our room was tiny. My knuckles squeezed in between toilet tank and wall to flush :( Shower walls had dark dirt/ sludge running down the walls of tiles. I thought it was dried up grout that ran down tiles until i touched it and was slimy :( Dark mildew in most of the shower was off putting. The towel bar with only 2 towels on it was leaning down, not anchored into wall stud. No where else to hook up towels or toiletry bags. Otherwise clean, beds VERY COMFY.

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Rooms

Suites are often spacious and quiet with comfortable beds, but some rooms feel small or dated, with weak lighting, temperature control issues, noisy HVAC, or limited storage.

Related guest reviews

8

Jun

May 19, 2025

·

Stayed 4 nights

Room is spacious

4

Imola

Dec 8, 2025

·

Stayed 1 night

The welcome was fine, but the room was not. There was an extremely strong smell of chlorine — I’m not sure if it was from disinfectants or something else, but it was hard to even breathe in the room. The AC was so loud that it woke us up every time it turned on during the night, so we barely slept at all. Guest service also left a lot to be desired. I asked for some extra water for tea, and after waiting for half an hour in the room, I ended up going downstairs to request it directly. The next day, I asked for a coffee sachet to use in the room, but I was told they didn’t have any and that I could buy one from their restaurant — very unprofessional. After that, I preferred not to interact much with the staff, as they were not friendly at all. Overall, not worth the price we paid.

6

James

Dec 13, 2025

·

Stayed 1 night

The bedroom heater just blew cold air, and if you weren’t paying attention, the door could get sticky and not close properly, which is an obvious safety concern. You expect this sort of thing at a budget motel but not a reasonably fancy hotel.

6

Kim

Jul 14, 2025

·

Stayed 1 night

I had a fantastic stay - other than the sleep. It was loud all night long, sounded like a vacuum or carpet cleaner from about 12:30am- 1:40am.

10

ROY ALLAN

Jul 16, 2025

·

Stayed 1 night

This is the second time we stayed here and we always love it. Room is spacious and can fit a big family!

8

AnnMarie

Dec 1, 2025

·

Stayed 1 night

Nice large rooms

10

Hugh

Sep 14, 2025

·

Stayed 1 night

If you want a quiet and large space this is it! Great place to stay with a ton of room inside.

10

martha

Jul 12, 2025

·

Stayed 2 nights

Great beds and very quiet! Love the 2 room suite as well! High quality all around! Would definitely recommend!

8

Brandi

Sep 27, 2025

·

Stayed 1 night

This used to be a suites hotel so the rooms are super small and akward. Parking was also really expensive

6

Mark

May 28, 2024

·

Stayed 1 night

Suite rooms really small for the price, temp control terrible

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Service

Staff are frequently described as friendly and accommodating, though responsiveness can be uneven, housekeeping schedules are reduced, and noise from large groups has not always been managed well.

Related guest reviews

10

Byran

Jan 31, 2026

·

Stayed 1 night

Staff were great when checking in. Hotel was clean and very nice. Rooms and bed were comfortable. Hotel wifi was solid and could do editing work and upload files. Overall very satisfied!

2

Allan

Oct 19, 2024

·

Stayed 1 night

I called ahead for an early check in and was told our room would be ready at 1:30 pm but it wasn't ready until 3 and we had to sit and wait in lobby. We ultimately got upgraded to a suite which was nice but the fire alarm malfunctioned over our bed and kept strobe flashing at random times waking us up. I went down to complain at front desk around midnight and of course when they went up to look it didn't do it. I don't think they believed me. Worst sleep in a hotel ever. I mentioned it again on check out but I was just given a "sorry to hear that. You're all paid already so have a nice day".

4

Mark

Aug 5, 2024

·

Stayed 4 nights

To say the least I was not happy with the stay. After paying a premium price for a suite I was not impressed. We were supposed to have the room cleaned once during the 4 day stay and that did not happen. Front desk on 2 occasions were supposed to send up towels, toilet paper and tissues which also did not happen. Had to return to the front desk and pick them up. Refrigerator would barley keep things cold. For being the "Presidential Suite" it left a lot to be desired.

10

David

Dec 31, 2025

·

Stayed 1 night

We booked the stay last minute ahead of our trip to Niagara Falls for New Years Eve so we could get ahead of a winter storm. It ended being a highlight of the trip, my kids declared it the best breakfast ever and they loved everything about the hotel. While it’s not right in Niagara Falls, it’s very close by and equally close to many other fun attractions. The staff were all very friendly and helpful. I would absolutely book this hotel again.

10

Valeria

Nov 2, 2025

·

Stayed 2 nights

My whole entire stay was absolutely phenomenal! Easy check in & out. Staff were very friendly & willing to help with anything. It was very close to a Mall & other restaurants as well. The rooms were super clean and well maintained. Will definitely be coming here again!

4

Brian

Aug 4, 2024

·

Stayed 7 nights

No maid service for a 6 night stay. They are short staffed or there is some other issue. Regardless. No service beyond check in. No new towels. Zero service. Was shockingly bad and shockingly high bill. Will not risk a Sheraton stay anywhere after this. We travel extensively. Have not experienced anything like it.

4

David

Nov 7, 2025

·

Stayed 1 night

Check-in was fine, but I had requested early check-in and also requested a mobile key through the app. I did not get my mobile key through the app until I went and physically checked in. I also did not receive an alert, saying my room was ready through the app as well. Luckily, she gave me a mobile key as both physical room keys that were given to us did not work. The service in the restaurant was great, but the breakfast was terrible.

2

Brian

Nov 30, 2024

·

Stayed 1 night

Worst night ever in a hotel. Facility/building is fine, but management needs to have control of the hotel. There was a big teen convention of sone sort happening. They were all over the common areas of the lobby and denyral staircase and appeared to be doing group activities in common areas rather than dedicated conference rooms. Noise levels were consistently high and reverberated through the entire hotel due to the open lobby and hallways leading to central area. The ruckus was still going at 12:30AM when i went out to the hallway to confront one group of teens. They were clueless on the amount of noise and clearly there was no adult supervision. We had to have security shut down the gatherings which eventually resulted in some quiet after 1am. Management should have acted 3 hours earlier, but did nothing on their own Many junior athletic teams use this hotel because of proximity to sports complexes, but our team will have a rough tournament with no sleep. Whoever was on duty as manager on the night of friday november 29, 2024 should be fired or needs immediate remediation.

2

Orson

Jun 22, 2025

·

Stayed 1 night

What I'm going to do a crib with advertised I asked for a crib three times there was no crib

2

ERICA

Sep 24, 2024

·

Stayed 3 nights

This was the absolute worst and most unsafe hotel stay I have ever had. We were in town for a wedding and there were youth hockey teams staying at the hotel as well. These kids were between the ages of 7-16 and it was at least 60 kids who were unattended while their parents/chaperones were drinking beer and playing loud music all night until 4:30am. These kids were running around the hotel with hockey sticks, smacking balls into hockey nets they set up in common hallways while guests were walking in the hallways. I tripped over 1 of them and a member of my family was hit in the face with a ball. The kids trashed the hotel pool, threw the pool lounge chairs into the pool and put shampoo all over the pool deck floors so people would slip. They had to shut down the pool and no guests could use it. Hospital staff did nothing but claimed they had security guards. I saw 1 security guard 1 time during my weekend stay and that was at 1am in the morning while he was hiding in the stairwell texting on his phone. This was the worst stay I have ever had in my life.

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Location

Convenient for Brock University and highway access; an easy drive to Niagara Falls. The area is quiet but not very walkable, so a car helps.

Related guest reviews

8

Linda

Sep 20, 2023

·

Stayed 2 nights

I liked the fact that the hotel was close to Niagara Falls and Niagara on the Lake so it was a nice quiet location with close access to all the places we wanted to go

10

James

Aug 18, 2024

·

Stayed 2 nights

Great location just off the main tourist area of Niagara Falls. Quiet and spacious suite which was comfortable and clean. Parking is plentiful and the staff were friendly and welcoming. Made use of the gym as well.

10

Danielle

Oct 25, 2024

·

Stayed 4 nights

The hotel was really lovely and clean The area isn’t very walkable but in a good spot to get around if you have a vehicle

8

Tim

Jul 14, 2025

·

Stayed 1 night

Great location for brock events

8

Tomasz L

Jul 7, 2025

·

Stayed 1 night

There is nothing in the vicinity so hotel was almost empty of people.

10

Devin

Aug 25, 2025

·

Stayed 1 night

Very convenient for visiting university students

10

nathalie

Apr 22, 2025

·

Stayed 2 nights

Conveniently located near Brock University. Friendly staff.

8

Balamurali

Mar 26, 2025

·

Stayed 2 nights

Cool place to stay and 20 minutes from Niagara Falls !!

10

Sherwin

Apr 4, 2025

·

Stayed 2 nights

Right off the highway making travel to and from Niagara area destinations a breeze!

8

Saira

Jun 3, 2023

·

Stayed 1 night

This property is close to the highway, but not much else is in within walking distance other than McDonald’s. The room and overall property was clean, but lacked sufficient lighting in the bathroom and room. It’s a quiet area next to a university student residence and business park. Lots of free onsite parking.

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Dining

Restaurant and bar service get positive notes for dinner, but the breakfast buffet is repeatedly described as limited and expensive, and items have occasionally run out.

Related guest reviews

8

Naoki

Oct 4, 2023

·

Stayed 1 night

Hotel is very clean. Good equipment. But,breakfast was so expensive and poor foods.

8

Shawn

Jun 10, 2025

·

Stayed 3 nights

Everything was great, except the food. Breakfast was meh at best. We tried to have dinner the one night and they were out of 8 different menu items (half the menu). The beer was cold and servers tried their best, we appreciated that.

8

Catherine

Sep 30, 2023

·

Stayed 3 nights

Breakfast buffet was sub par. Empty chafing dishes. Ran out of plates. Room was immaculate, however no housekeeping service during my three day stay! Unacceptable Good notes: staff friendly and helpful. Large room with comfortable bed.

10

Ron

Nov 24, 2024

·

Stayed 2 nights

Great stay. Loved the room. Very clean hotel. Excellent restaurant

4

David

Nov 7, 2025

·

Stayed 1 night

Check-in was fine, but I had requested early check-in and also requested a mobile key through the app. I did not get my mobile key through the app until I went and physically checked in. I also did not receive an alert, saying my room was ready through the app as well. Luckily, she gave me a mobile key as both physical room keys that were given to us did not work. The service in the restaurant was great, but the breakfast was terrible.

6

Graham

Feb 6, 2023

·

Stayed 2 nights

The breakfast buffet was bad. The food was cold and tasteless.

10

Suzanne

Sep 21, 2024

·

Stayed 1 night

breakfast was far to expensive for what you got

8

Carlene

May 15, 2025

·

Stayed 2 nights

I would definitely stay at this property about. Dining room had excellent breakfast and dinner options.

10

David

Mar 21, 2024

·

Stayed 1 night

This is an outstanding property with spacious and clean suites. The staff are very helpful and the food, drinks and service at the hotel restaurant are excellent!

8

Meng

Jul 5, 2024

·

The front desk staff were very friendly and helpful. The food in the restaurant was delicious!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$127
February	$117
March	$111
April	$150
May	$162
June	$191
July	$184
August	$205
September	$159
October	$133
November	$143
December	$111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $273	2 $247	3 $355
4 $110	5 $134	6 $128	7 $128	8 $128	9 $195	10 $195
11 $116	12 $110	13 $110	14 $110	15 $195	16 $197	17 $185
18 $107	19 $104	20 $104	21 $110	22 $110	23 $195	24 $338
25 $104	26 $111	27 $104	28 $104	29 $110	30 $143	31 $172

Four Points by Sheraton St. Catharines Niagara Suites

Prices for Four Points by Sheraton St. Catharines Niagara Suites

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Hearing Accessible (Mobility Accessible with Bathtub)

Suite, 1 Bedroom, Kitchenette

Suite, 1 Bedroom, Hearing Accessible (Roll-In Shower)

Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Room, 2 Queen Beds

Guest reviews of Four Points by Sheraton St. Catharines Niagara Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $130	21 $198	22 $177	23	24	25	26 $234
27 $110	28 $192	29 $195	30 $200