Homewood Suites by Hilton Philadelphia/Mt. Laurel

Convenient location, well maintained and clean pool and fitness center, surrounded by trees and well maintained landscaping, friendly staff.

When you advertise that your location has a pool, it would be nice if that pool was working.

The whole reason I chose this hotel was for the pool. The pool was empty and was not operable. Huge dis appointment. When the first picture of the hotel comes up , it’s of the pool.

nice place to stay, very friendly and helpful staff. Kids loved the pool and we all enjoyed the exercise room.

The property is located in a convenient area, and the room was clean and comfortable. Unfortunately, the hotel pool was closed during our entire, 1-night stay. Disappointing since my son was hoping to swim. Also, the men’s bathroom stall on the main level was out-of-order, and the breakfast was less than satisfying. The eggs did not taste fresh, and there weren’t great breakfast options.

If the pool is important for you, skip this one. The pool was not heated and the pool room was way too cold. When I questioned the pool temperature with the receptionist, I was told it had been emptied the week before and only heard 3 degrees per hour. The next morning it was still ice cold. I talked to a lady in the elevator that has been staying t the hotel for several weeks, and she told me it has always been cold. Other than that the stay was okay. Breakfast was good, and staff was friendly. The hotel is right next to the highway which was very noisy, at night.

We had a great stay! Our only complaint was that the indoor pool was so cold you couldn’t swim- only a big deal because our son was looking forward to hanging out in the pool and it was freezing!

Beautifully maintained, excellent breakfast, fitness center superior

Pool room just needs to be warmer

Some people have complained about bedbugs. We did not experience that here and first ran into the room and inspected the sheets upon arrival. The pool water was translucent and didn’t understand that for a non-heated pool. Didn’t risk that. There was a queen bed and sofa bed. Placement of sofa bed was in the middle for viewing the TV but also blocked any path aside from climbing over the bed. Not great if youre not with family. So 4 people max in the queen suite. Hell no for 5 or six adults.

The shower walls dirty the shower head was dirty

very clean and organized .

We were VERY disappointed in this hotel stay. My husband and I stayed here with our two kids (ages 3 and 13.) As soon as you enter the hotel (anywhere except the lobby), you can smell cigarette smoke. Our room also smelled like cigarettes, especially the bathroom, and the hallways and elevators were just as bad. We literally had to go to Target and buy air fresheners to put all over the room. All they could offer us to make up for the smell were Hilton points. One of the back doors to the building is also broken (no latch at all) so the building is constantly open to just anyone who wants to enter. (The building is also behind a shopping center.) The breakfast was also disappointing. Even for a free breakfast, it was very limited and they stopped restocking 45 minutes before it was supposed to end. The temperature in our room was also very warm and stagnant and the thermostat was stuck at 68 even when set lower. We won't be staying here again.

Friendly staff, very clean and quiet place.

Clean comfortable nice

The hallways smell of urine and old cooking grease. There was no handsoap of any kind in the room. Remotes didnt work for either tv. meaning we couldnt change the channel at all. carpets are very clearly dirty and have never been properly cleaned. For a Hilton property i am disgusted, there isnt one thing about this hotel that says safe and comfortable space. Also, the windows open. i have never seen that at a hotel, totally unsafe again. i will NEVER be back. I will opt for Marriott next time.

When i arrived at 3pm for check in they had me waiting for 30mins to clean out the room. The room floor is very nasty and the couch had stains and nasty smell and color to the seats.

My stay overall was ok. When I arrived, it seemed that the room I initially was supposed to have (201) wasn’t available because it seemed that someone checked me in which I am not sure why because I didn’t check in until 6:45 PM so we had to take another room (301). Also, the bathroom had ants on the floor. There was also ants crawling on the dinning table and dining room wall. Please pictures and videos below.

It is a nice hotel for the price, there was a cacrouch crawling in the bathroom since that grossed me out but that was the only one I saw, the ice machine was broken and the breakfast was ok. My kids would not eat anything at it but it has a nice outside area, pool and basketball court. The suite room I was in was large and spacious.

I had been coming to this location for many years however this is the first time since 2020. I was saddened to see the deterioration of the property and the rooms. Furniture was worn and dirty. Shower had rust stains. Housekeeping was lazy. I will not stay there again unless it is totally refurbished.

When I booked I entered 5 people-3 adults and two teenage children. This filter offered a suite which I booked. We arrived to find one king size bed and a pull out couch for one adult. The hotel told us there was nothing else available (even though they were clearly not full based on the available parking spots). It seems as though they were not flexible because we booked through Expedia. I will not use Expedia again after this experience .

The hotel worked for us for a short stay. The room we stayed was next to the highway and loud. Pool a bit small.

The property is located in a convenient area, and the room was clean and comfortable. Unfortunately, the hotel pool was closed during our entire, 1-night stay. Disappointing since my son was hoping to swim. Also, the men’s bathroom stall on the main level was out-of-order, and the breakfast was less than satisfying. The eggs did not taste fresh, and there weren’t great breakfast options.

The staff was excellent. The only issue was the TV in my room did not have many channels due to an issue with the cable hook-up in that room.

A. C. In. Room didn’t. Work. Well 80 ds

Did not like 1st room assigned to me. Too close to highway very noisy

The room was well appointed. Great kitchen. Best layout i have been in.

We booked a one bedroom suite with a king bed and when we arrived and checked in, we weren’t told our room wasn’t available. We get all the way upstairs to our room and find that it’s a standard room with 1 queen bed. I was a little frustrated because we just drove 7 hours with a toddler, but we went back downstairs to sort things out. We were told by the receptionist that the room we booked was under maintenance and someone was supposed to call us. If we had been called, I would have booked elsewhere and gotten a bigger room. We booked the one bedroom because we needed the space traveling with a toddler. The best they could offer us was points on our account. Next time we travel to see family we won’t be staying here which is unfortunate because it’s a nice hotel.

Some people have complained about bedbugs. We did not experience that here and first ran into the room and inspected the sheets upon arrival. The pool water was translucent and didn’t understand that for a non-heated pool. Didn’t risk that. There was a queen bed and sofa bed. Placement of sofa bed was in the middle for viewing the TV but also blocked any path aside from climbing over the bed. Not great if youre not with family. So 4 people max in the queen suite. Hell no for 5 or six adults.

Great property, staying 3 guests in one room. This was the only hotel in the with a door separating the bedroom from the family room for extra privacy, that was a requirement.

Staff were friendly and attentive. I had a pleasant stay.

Everything was fine but I was extremely annoyed after maintenance came knocking , while I was in the shower with the privacy sign on the door, to put a plug in night light in the bathroom. I could see if there was an emergency, a plumbing or electrical issue, that warranted the disregard of the “privacy please” sign, but it was a night light. I was so uncomfortable by the whole incident, as I was a female staying alone. For this reason alone, I would not go back and would not recommend it to others.

Definitely would stay again and the Female worker at the desk was very nice

Although we only stayed one night (while attending a wedding nearby), however, our experience was absolutely great. Kamisha, the front desk lady, was very friendly, pleasant, courteous and very helpful. We forgot our toothbrushes and toothpaste, she not only gave us what we needed but also reminded that the toothpaste sachet may not have enough, and so offered more. We stayed at other hotels (competitors to the Hilton umbrella) and they charged us for every little itty-bitty thing that we forgot to take with us. I guess that's the Hilton difference! I told Kamisha that we are now switching our stays to the Hilton family. Very clean property, inside out. Our room with a kitchen was huge, and the bathroom was twice as large as any other hotels that we have ever stayed at. My wife LOVED the shower. Amenities were top notch, full bottles, fresh towels and many. Our son chose to sleep on the pull out sofabed adjacent to the dining area. Check-in/check-out was a breeze. Breakfast options was very good as well. This is definitely going to be our go-to hotel chain from now on. Very, very good experience we had....5 stars easily.

I always stay this same property when in the area. After years of going, it still maintains the highest quality and customer service. It’s always my first option when available!

Didn't get the room i asked for and staff was so rude about it

My room wasn’t ready until after 3, I would switched it if I knew how long I was going to wait

Rude and disrespectful front desk staff

Great staff! Jessica is the receptionist who was very kind and helped us many times getting hot water every time we requested it for my son's milk, this my second time staying at this hotel and i will definitely come back again! Thanks a lot! We had a wonderful time there! PS: there was only a small issue, there wasn't any ketchup at breakfast time.

Nice place to stay. Would stay there again given the opportunity. Bathroom needs some small things done but nothing major. Staff was amazingly friendly!

Safe, clean and quiet.

We only stayed 1 night but the room and everything else in the hotel seem very clean. Very convenient to food and shopping as we needed to get dinner and one of our babies bottle nipples had a big rip in it so we needed to get another one. Loved the parking. As I was searching for hotels near adventure aquarium, this hotel hit the 3 things on my list, free parking, a pool, and free breakfast and I was very happy with all three as well.

Came to celebrate my 8 year old son for his birthday. Great location, great hotel. Very clean, friendly staff, lots of amenities for the family and overall very comfortable. Cozy and warm environment. Went to Sahara Sam’s waterpark, literally 8 minutes driving from the hotel. We had an amazing time. Will be back when in the area.

Great location and close to everything

The property is located in a convenient area, and the room was clean and comfortable. Unfortunately, the hotel pool was closed during our entire, 1-night stay. Disappointing since my son was hoping to swim. Also, the men’s bathroom stall on the main level was out-of-order, and the breakfast was less than satisfying. The eggs did not taste fresh, and there weren’t great breakfast options.

I love the location.

Always a great stay here that is convenient to shopping and the highways, yet still set back away from the main roads, so always quiet!

Did not like 1st room assigned to me. Too close to highway very noisy

I recently stayed at this hotel for a week and wanted to share my experience. While I enjoyed certain aspects of my stay, there were a few issues that prevented me from fully enjoying it. Firstly, my room was located quite far from the lobby, and it was a bit of a walk to get there. However, it's worth noting that there are other rooms in the hotel, so not everyone will experience a far walk like I did. Additionally, while some other reviewers mentioned bad smells in the hotel, I personally did not experience any of those during my stay. I walked through a lot of the hotel due to my room being a far walk, but didn't notice any unpleasant odors. On the negative side, the bed was hard and uncomfortable, making it difficult to get a good night's sleep, and I woke up with a sore back every morning. This was a significant issue for me, and I wouldn't stay at this hotel again just because of that. On the positive side, the staff was very friendly and always available to answer questions. The location of the hotel is also great, with easy access to shopping and food options. Overall, I would recommend this hotel if you don't mind a hard bed and a bit of a walk to some rooms. If those things are important to you, then you might want to consider other options. However, if you value a friendly staff, convenient location, and a nice room, this hotel might still be a good choice for you.

We were with small children exploring NJ and Philly. Great location, lots of shopping plazas around with food options. Room worked really well for our family and the breakfast was clean and well attended. Would go back if we needed to stay in that area again.

The hotel was fine. Was it the cleanest, no it’s definitely older but it wasn’t anything like what was described in other reviews. The staff was very nice and helpful. Didn’t have any issues with other guests. Breakfast was adequate and the social hour was a nice touch. Pool was great.

Great breakfast bar, clean and well-attended by staff with rotating selections each morning. Room was clean and adequate with full-size fridge and stove perfect for families on a budget who want to make some meals at "home." Hotel was surprisingly very quiet considering location near shopping mall and major highways but we specifically requested a room on quietest side of hotel. Nice private, wooded location, screened from busy streets and shopping centers. All staff were great, easy check-in/out. Overall a nice visit.

Hotel was in a quiet area with easy drivable access to facilities which was just as well as we had to go and get coffee and breakfast most mornings as the breakfast service provided by the hotel was shocking at best. Hygiene was very poor along with lack of organisational skills in providing a service. Room was average with over frosted / frozen freezer, noise from air conditioning fan, silicone sealant over grouting on bathroom floor, very low DIY!! Lightbulb removed from kitchen area on report of fault, never replace ( 1week ) later. Housekeeping was very inconsistent and no sheet change over the 10 days we were there, despite request.

The room was clean. Breakfast was terrible. The sign says there is a "pool and spa" but there is no spa. Smallish indoor pool. Gym is small but servicable. Hotel was okay but considering the price I would expect better.

Excellent front desk service, clean room, fitness center facilities and breakfast!

The property is located in a convenient area, and the room was clean and comfortable. Unfortunately, the hotel pool was closed during our entire, 1-night stay. Disappointing since my son was hoping to swim. Also, the men’s bathroom stall on the main level was out-of-order, and the breakfast was less than satisfying. The eggs did not taste fresh, and there weren’t great breakfast options.

Breakfast was a 25 min wait. Room did not accommodate 5 people had to buy an air mattress.

Beautifully maintained, excellent breakfast, fitness center superior

We were with small children exploring NJ and Philly. Great location, lots of shopping plazas around with food options. Room worked really well for our family and the breakfast was clean and well attended. Would go back if we needed to stay in that area again.

Breakfast hours and quality was not up to extended stay places. Availability of drinks/ food after hours was poor. Shower and toilets were of the quality of a budget type hotel. Stayed in Homewood suites several times. The quality of stay has dropped considerably. No one was at the desk at checkout.