Homewood Suites by Hilton Philadelphia/Mt. Laurel

Everything was great, very useful for handicap accessibility. Thank you.

Great stay , clean room friendly satff

It was clean and a good place to stay. But it took like half hour before the front desk came back for us to check in.

Large German shepherd tried to attack me as I was getting off the elevator. I pressed the elevator button to close the doors, got off at the second floor and ran. The staff agreed with me that service dogs do not try to attack people. The dog stood above my head and launched at me. The owner said, it’s ok and he hit the dog. I told the front desk to run the recording back to see what happened since there is a camera there. Microwave and refrigerator were dirty. Garbage disposal made the suite smell like sewage. By the time, they could switch suites, it was late at night and we were checking out the next day so it was pointless. We waited all day to switch rooms because the manager said the other suite would be clean in 20 minutes. Turns out not true. Bedding was wrinkled badly. I was told that I could not get a refund. The kitchen worker rudely came over and made my waffle. I never asked for help. I knew what I was doing. He just walked out the kitchen and took over with a rude attitude. The coffee was cold and everyone was complaining. Breakfast was nasty and limited for the price. Our cards were turned off a day before we were to checkout. I drove to the front entrance as the dining hall was too far. When I drove back to the door closest to my room, I could not get in. I had to call the hotel to send someone to let me in. I stood in the rain for 20 minutes holding food at the door. Staff opened the door and gave new key cards. HORRIBLE STAY!!!! Nice staff though.

Unfortunately, the hotel made it incredibly difficult to change our stay. We also waited a while to get into our room, even though we showed up after the noted check-in time. The room was a little dirty and the couch needed to be replaced. The breakfast was the highlight with better-than-usual options, and the attendant was fantastic.