Moon Palace The Grand Cancun All Inclusive
From
708 USD
a notte
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From
708 USD
a notte
Informazioni su questa struttura
Lasciati coccolare con massaggi, trattamenti per il corpo e trattamenti per il viso in loco. Tieniti in forma giocando a golf oppure rilassati al sole sulla spiaggia privata.
Servizi
Lasciati coccolare con massaggi, trattamenti per il corpo e trattamenti per il viso in loco. Tieniti in forma giocando a golf oppure rilassati al sole sulla spiaggia privata.
Servizi per le aziende
Potrai usufruire di una postazione PC, un pratico servizio di lavanderia e lavaggio a secco e una reception aperta 24 ore su 24. Potrai usufruire di una navetta da e per l'aeroporto 24 ore su 24 a pagamento; inoltre, in loco troverai il un parcheggio con servizio di ritiro e riconsegna auto gratuito.
Ristorazione
Visita JC Steakhouse, il ristorante di Moon Palace The Grand Cancun - All-inclusive, o approfitta di uno snack bar in loco. Un bar sulla spiaggia, 9 bar/lounge e 5 bar sull'acqua ti offrono il contesto giusto se desideri un drink rinfrescante. La colazione completa viene servita gratuitamente tutti i giorni dalle ore 07:00 alle ore 11:00.
Camere
Regalati un soggiorno indimenticabile in una delle 1304 camere della struttura, complete di vasche idromassaggio private interne e Smart TV. Le camere sono dotate di balcone attrezzato. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. I comfort includono cassaforte (adatta a contenere un laptop), scrivanie e telefoni con chiamate internazionali gratuite.
Posizione
Se vuoi raggiungere Golf Club Moon Palace e El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc con una passeggiata di meno di un quarto d'ora Moon Palace The Grand Cancun - All-inclusive di Cancún è l'ideale.
Nelle vicinanze
Golf Club Moon Palace(0.6 miglia)
El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.6 miglia)
Parco Nazionale Arrecife de Puerto Morelos(0.6 miglia)
Grand Outlet Riviera Maya(2.2 miglia)
Parco Divertimenti a Tema Xoximilco(2.3 miglia)
El Tinto Golf Course(3.3 miglia)
Università Anáhuac di Cancún(7.2 miglia)
Spiaggia Coral(7.8 miglia)
Riviera Cancun Golf Resort(8.7 miglia)
Parroquia de Cristo Resucitado(9.1 miglia)
Baia di Petempich(9.4 miglia)
Poliforum Benito Juárez(10.4 miglia)
Spiaggia Playa Delfines(11.8 miglia)
Spiaggia di Puerto Morelos(12 miglia)
Centro Commerciale Pabellón Cumbres(12.1 miglia)
L'aeroporto più comodo per raggiungere Moon Palace The Grand Cancun - All-inclusive è Aeroporto Internazionale di Cancún (CUN)(7.4 miglia)
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Business center
Servizio in camera
Posizione
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, Cancún, Benito Juárez, Quintana Roo, Messico
Golf Club Moon Palace (0.6 miglia)
El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.6 miglia)
Parco Nazionale Arrecife de Puerto Morelos (0.6 miglia)
Grand Outlet Riviera Maya (2.2 miglia)
Parco Divertimenti a Tema Xoximilco (2.3 miglia)
El Tinto Golf Course (3.3 miglia)
Opzioni camera
12
Grand Villa Pool Four Bedroom
Dettagli della camera
3× Letti Matrimoniali Extra Large
e 2 Letti Matrimoniali Alla Francese
BalconeAria condizionataWi-Fi (gratuito)Macchina del caffèVasca idromassaggio privata internaVasca spa privata
10
Grand Swim Up Suite Garden View
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 4
850 ft²
BalconeAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)Vasca idromassaggio privata internaVasca spa privata
9
Grand Family Suite Garden View
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 2 Letti Matrimoniali Alla Francese
Posti letto: 6
1658 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privatoVasca idromassaggio privata internaVasca spa privata
7
Camera Grand
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 4
828 ft²
BalconeAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)Vasca idromassaggio privata internaVasca spa privata
8
Grand Governor Suite - King Size Bed
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 4
1625 ft²
BalconeAria condizionataWi-Fi (gratuito)Culla (gratis)Vasca idromassaggio privata internaVasca spa privata
8
Grand Presidential Suite
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 2 Letti Matrimoniali Alla Francese
Posti letto: 6
2497 ft²
BalconeAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)Vasca idromassaggio privata internaVasca spa privata
6
Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 4
828 ft²
BalconeAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)Vasca idromassaggio privata internaVasca spa privata
6
Grand Villa Sunset View Three Bedroom
Dettagli della camera
2 Letti Matrimoniali Extra Large
e 2 Letti Matrimoniali Alla Francese
Posti letto: 8
BalconeAria condizionataWi-Fi (gratuito)Macchina del caffèVasca idromassaggio privata internaVasca spa privata
5
Grand Villa Sunset View Four Bedroom
Dettagli della camera
3× Letti Matrimoniali Extra Large
e 2 Letti Matrimoniali Alla Francese
BalconeAria condizionataWi-Fi (gratuito)Macchina del caffèVasca idromassaggio privata internaVasca spa privata
4
Grand Villa Four Bedroom
Dettagli della camera
3× Letti Matrimoniali Extra Large
e 2 Letti Matrimoniali Alla Francese
BalconeAria condizionataWi-Fi (gratuito)Macchina del caffèVasca idromassaggio privata internaVasca spa privata
7
Grand Honeymoon Suite - King Size Bed
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
829 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privatoVasca idromassaggio privata internaVasca spa privata
16
Grand Villa Pool Three Bedroom
Dettagli della camera
2 Letti Matrimoniali Extra Large
e 2 Letti Matrimoniali Alla Francese
Posti letto: 8
BalconeAria condizionataWi-Fi (gratuito)Macchina del caffèVasca idromassaggio privata internaVasca spa privata
5
Grand Villa Three Bedroom
Dettagli della camera
2 Letti Matrimoniali Extra Large
e 2 Letti Matrimoniali Alla Francese
BalconeAria condizionataWi-Fi (gratuito)Macchina del caffèVasca idromassaggio privata internaVasca spa privata
Recensioni degli ospiti su Moon Palace The Grand Cancun All Inclusive
8
Buono
Sulla base di 2184 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Famiglia
100%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Al Moon Palace The Grand Cancun All Inclusive, i viaggiatori descrivono un ampio resort familiare con piscine estese, un parco acquatico, spazi dedicati ai bambini, un servizio cordiale e una ristorazione varia, insieme a degli aspetti negativi come insistenti proposte di membership, difficoltà logistiche e una spiaggia deludente.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
Al Moon Palace The Grand Cancun All Inclusive, i viaggiatori descrivono un ampio resort familiare con piscine estese, un parco acquatico, spazi dedicati ai bambini, un servizio cordiale e una ristorazione varia, insieme a degli aspetti negativi come insistenti proposte di membership, difficoltà logistiche e una spiaggia deludente.
Le famiglie evidenziano il parco acquatico, le sale giochi, gli spettacoli serali e le numerose piscine come punti di forza, e diversi lodano la spa. La varietà del cibo è ampia ma la qualità è variabile, con alcuni ristoranti eccellenti ma buffet o bevande che possono essere nella media; la prenotazione per cena e i tempi di attesa sono comuni. Le camere sono generalmente spaziose, anche se vengono segnalati problemi di manutenzione e occasionali odori o insetti in alcuni edifici. Aspettatevi un soggiorno ricco di attività, ideale per le famiglie che danno priorità al divertimento in loco rispetto al tempo in spiaggia.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Servizi
Resort enorme con molte piscine, un grande parco acquatico, miniclub e sale giochi, spettacoli e una spa ben recensita; il trasporto interno con golf cart è utile ma può comportare attese. L'app facilita le prenotazioni, anche se alcuni trovano le dimensioni eccessive e stancanti.
Recensioni degli ospiti correlate
10
Roksana
13 ago 2025
·
Soggiorno di 5 notti
Beautiful resort with top not amenities and a lot of kid friendly activities. Convenient transportation around the hotel and wonderful staff.
Beautiful resort with top not amenities and a lot of kid friendly activities. Convenient transportation around the hotel and wonderful staff.
10
John
10 ott 2025
·
Soggiorno di 5 notti
The staff and facilities were great at the Moon palace the Grand. We had great events at dinners including a blue fin tuna carving at a sushi restaurant, a Mexican fiesta at the cantina and a circus performance at their kids restaurant.
The staff and facilities were great at the Moon palace the Grand. We had great events at dinners including a blue fin tuna carving at a sushi restaurant, a Mexican fiesta at the cantina and a circus performance at their kids restaurant.
10
Andrew
9 nov 2025
·
Soggiorno di 8 notti
Amazing resort. Clean room, shuttles were always available. Room service was incredible. Staff went above and beyond. Pools were always accessible. Was hard to accommodate large groups, had to sit at different tables. A little pushy on selling the future stay at the beginning and end.
Amazing resort. Clean room, shuttles were always available. Room service was incredible. Staff went above and beyond. Pools were always accessible. Was hard to accommodate large groups, had to sit at different tables. A little pushy on selling the future stay at the beginning and end.
10
Maria
17 mag 2025
·
Soggiorno di 4 notti
Everything was great! Really good food and many options to choose from. No issues with reservations for dinner, plenty of options. App works great. Plenty of amenities for kids and adults. The Spa is the best one I have seen. The water park, playroom and shows were amazing. We had a blast and we can’t wait to be back!
Everything was great! Really good food and many options to choose from. No issues with reservations for dinner, plenty of options. App works great. Plenty of amenities for kids and adults. The Spa is the best one I have seen. The water park, playroom and shows were amazing. We had a blast and we can’t wait to be back!
10
Chen
24 feb 2025
·
Soggiorno di 5 notti
great for families with kids. a lot to do on site. a lot of dining options but need to use their app to book reservations in advance or else you wont get a table for dinner. the grand buffet is always available as back up option if you didn't a spot in restaurant for dinner. all the staff are very nice and friendly. very close to airport too.
great for families with kids. a lot to do on site. a lot of dining options but need to use their app to book reservations in advance or else you wont get a table for dinner. the grand buffet is always available as back up option if you didn't a spot in restaurant for dinner. all the staff are very nice and friendly. very close to airport too.
8
Steven
28 mag 2025
·
Soggiorno di 5 notti
Water park was great especially families with kids where there was always something to do. Even later in the evening there was bowling and wired arcade lounge daily shows etc.
Water park was great especially families with kids where there was always something to do. Even later in the evening there was bowling and wired arcade lounge daily shows etc.
10
Jeremy
27 nov 2025
·
Soggiorno di 7 notti
It was an amazing time for us and our 5 and 7 year old. The Activity Staff at both the Fun and Kids pool were nothing short of amazing. Shout to to Tony, Benji, Luigi, Job and the rest of the team.
It was an amazing time for us and our 5 and 7 year old. The Activity Staff at both the Fun and Kids pool were nothing short of amazing. Shout to to Tony, Benji, Luigi, Job and the rest of the team.
10
Jillian Leigh
22 nov 2025
·
Soggiorno di 10 notti
Their app works great, staff were almost exclusively awesome, and the food was good. Our daughter loved the kids club (she is 4.5) which made going to dinner with my husband easy. Minor annoyances on occasion (yes the resort credits feel like a scam, but I did get a lovely spa experience with just $46 owing). Drinks are great, wine is actually good, loved it. Chairs by the pools were easy to come by. Yes, there is a lot of walking, but we’re mobile and could use the exercise from all the food! My only knock is the lobby area isn’t the prettiest place I’ve been. It’s not open air and feels like a Vegas hotel. The grounds make up for it though.
Their app works great, staff were almost exclusively awesome, and the food was good. Our daughter loved the kids club (she is 4.5) which made going to dinner with my husband easy. Minor annoyances on occasion (yes the resort credits feel like a scam, but I did get a lovely spa experience with just $46 owing). Drinks are great, wine is actually good, loved it. Chairs by the pools were easy to come by. Yes, there is a lot of walking, but we’re mobile and could use the exercise from all the food! My only knock is the lobby area isn’t the prettiest place I’ve been. It’s not open air and feels like a Vegas hotel. The grounds make up for it though.
10
Zalika
1 lug 2025
·
Soggiorno di 7 notti
Love this property. Stayed with husband and 2 young kids. There is something for everyone. The facilities are top tier and well kept. We will be returning!! 5 stars!
Love this property. Stayed with husband and 2 young kids. There is something for everyone. The facilities are top tier and well kept. We will be returning!! 5 stars!
10
Vikram
22 feb 2025
·
Soggiorno di 5 notti
Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
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Pulizia
Molti ospiti trovano le camere e i giardini puliti. Tuttavia, segnalazioni ricorrenti menzionano insetti (scarafaggi o formiche), umidità o odori, e occasionalmente piscine sporche o rifornimenti inconsistenti.
Recensioni degli ospiti correlate
10
Shilpi
2 nov 2025
·
Soggiorno di 3 notti
Clean room , staff amenities everything is so good
Clean room , staff amenities everything is so good
4
Ning
19 nov 2025
·
Soggiorno di 7 notti
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
2
Danhong
27 giu 2025
·
Soggiorno di 4 notti
Dirty and ants in the room anywhere
Dirty and ants in the room anywhere
10
OREN
5 set 2025
·
Soggiorno di 7 notti
An absolutely wonderful experience from start to finish. The resort is beautiful, very well-maintained, and offers everything you need for a relaxing stay. The rooms are comfortable and spotless, the food is excellent with plenty of variety, and the staff is attentive and professional. The atmosphere is calm and welcoming, making it easy to unwind and enjoy every moment. Highly recommend this resort for anyone looking for comfort, quality, and great service.
An absolutely wonderful experience from start to finish. The resort is beautiful, very well-maintained, and offers everything you need for a relaxing stay. The rooms are comfortable and spotless, the food is excellent with plenty of variety, and the staff is attentive and professional. The atmosphere is calm and welcoming, making it easy to unwind and enjoy every moment. Highly recommend this resort for anyone looking for comfort, quality, and great service.
10
thomas
6 set 2025
·
Soggiorno di 6 notti
Mis à part la propriété de certaines piscines, l'endroit est parfait
Mis à part la propriété de certaines piscines, l'endroit est parfait
2
Qingsong
27 dic 2025
·
Soggiorno di 5 notti
Room service is below average. Room not made up timely. Sometime fogot to put new towels. Found a cockroach. Food is also below average. Not that many protein options. Service is also bad. For buffet you still need to wait every time with wide empty space. Very often short of plates. Hotel layout is horrible. Spread out long building with a lot of walking. Golf cart transportation is great though. The place is so big and guests are scattered so you don’t feel the resort vibe. Some shows are good. Beach is not good either. Very narrow without any activities. After you check out, a lot of sales will try to sell membership to you. They should put those people to do real work and improve service quality. If you are the first time coming to Cancun, it might seem ok for you. We have been there for more than 10 times, and this is the worst.
Room service is below average. Room not made up timely. Sometime fogot to put new towels. Found a cockroach. Food is also below average. Not that many protein options. Service is also bad. For buffet you still need to wait every time with wide empty space. Very often short of plates. Hotel layout is horrible. Spread out long building with a lot of walking. Golf cart transportation is great though. The place is so big and guests are scattered so you don’t feel the resort vibe. Some shows are good. Beach is not good either. Very narrow without any activities. After you check out, a lot of sales will try to sell membership to you. They should put those people to do real work and improve service quality. If you are the first time coming to Cancun, it might seem ok for you. We have been there for more than 10 times, and this is the worst.
4
Whitney
31 mag 2025
·
Soggiorno di 5 notti
The food was decent, kid activities were nice. Poor customer service. Air conditioning was not working properly. Rooms are outdated. Very humid. Could not sleep because sheets were damp😩
The food was decent, kid activities were nice. Poor customer service. Air conditioning was not working properly. Rooms are outdated. Very humid. Could not sleep because sheets were damp😩
10
Jeffrey Clarence
31 ott 2025
·
Soggiorno di 4 notti
Clean rooms! Staff was amazing. Food was excellent.
Clean rooms! Staff was amazing. Food was excellent.
6
SHAISHAV
26 ago 2025
·
Soggiorno di 4 notti
The check-in was great, when in the room we noticed there was a cockroach in the bathroom and a live lizard crawling on the wall. When notified the front desk about it, they replied lizard is ok but the cockroach is gross. I was amazed by this response. They eventually sprayed my room since changing the room would have left us without a place for few hrs as per the front desk person. We asked for extra bed which arrived after 4-5 hrs and multiple phone calls.
The check-in was great, when in the room we noticed there was a cockroach in the bathroom and a live lizard crawling on the wall. When notified the front desk about it, they replied lizard is ok but the cockroach is gross. I was amazed by this response. They eventually sprayed my room since changing the room would have left us without a place for few hrs as per the front desk person. We asked for extra bed which arrived after 4-5 hrs and multiple phone calls.
6
Blanca
12 ott 2025
·
Soggiorno di 3 notti
Amazing amenities lots to do food and drinks delicious. Pools dirty and dated need maintenance, room halls dirty unattended mattresses and towels on the floor. We upgraded to a ocean view and ended up on a room where pillows and mattresses smell bad. They offered pillow mist and humidifier that help with the smell but not enough. Beach full of sea weed but I don’t blame that on the hotel. Overall the hotel lobby, restaurants and activities are amazing it just needs some money on the room cleaning.
Amazing amenities lots to do food and drinks delicious. Pools dirty and dated need maintenance, room halls dirty unattended mattresses and towels on the floor. We upgraded to a ocean view and ended up on a room where pillows and mattresses smell bad. They offered pillow mist and humidifier that help with the smell but not enough. Beach full of sea weed but I don’t blame that on the hotel. Overall the hotel lobby, restaurants and activities are amazing it just needs some money on the room cleaning.
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Camere
Le camere sono spaziose e confortevoli per molti, ma alcuni le trovano datate e segnalano problemi come aria condizionata rumorosa o debole, odori provenienti da acqua o balconi, getti idromassaggio non funzionanti e ascensori rotti.
Recensioni degli ospiti correlate
10
Mayka
10 mag 2025
·
Soggiorno di 1 notte
The space in the room, very comfortable.
The space in the room, very comfortable.
10
Mirian
6 nov 2025
·
Soggiorno di 3 notti
Habitaciones amplias, limpias y cómodas. Comida deliciosa y de muy buena calidad. Muchas actividades para niños. Personal atento y amable. Me encantó el hotel.
Habitaciones amplias, limpias y cómodas. Comida deliciosa y de muy buena calidad. Muchas actividades para niños. Personal atento y amable. Me encantó el hotel.
6
Kentrell
25 nov 2025
·
Soggiorno di 4 notti
The room was decent but the rugs were dirty in the room. Also, for some reason we had a hard time getting small towels. Even after the room was cleaned we were only given 2 small towels to bath with, there were 4 of us. One night it took 2 hours to get towels. We put in 3 request and still had to wave a staff member down to bring us towels. The waiter at the Jade restaurant ignored my sister after she complained about not receiving her food. We were intial told that only the credits given to us by expedia expired but were later told that all credits expire at the end of stay. We missed out on a lot of activities. The presentations that they offer take up majority of your trip.
The room was decent but the rugs were dirty in the room. Also, for some reason we had a hard time getting small towels. Even after the room was cleaned we were only given 2 small towels to bath with, there were 4 of us. One night it took 2 hours to get towels. We put in 3 request and still had to wave a staff member down to bring us towels. The waiter at the Jade restaurant ignored my sister after she complained about not receiving her food. We were intial told that only the credits given to us by expedia expired but were later told that all credits expire at the end of stay. We missed out on a lot of activities. The presentations that they offer take up majority of your trip.
10
Matthew
20 set 2025
·
Soggiorno di 5 notti
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
4
Ning
19 nov 2025
·
Soggiorno di 7 notti
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
6
Connie
5 set 2025
·
Soggiorno di 4 notti
The rooms were a bit dated. When we checked in, the elevators didn’t work and none of the amenities we had requested in advance were in the room, so we had to switch buildings. They were able to upgrade us due to Expedia. The restaurants and food was good, but a few of us ended up catching the stomach bug afterwards. Don’t think we’ll be coming back here.
The rooms were a bit dated. When we checked in, the elevators didn’t work and none of the amenities we had requested in advance were in the room, so we had to switch buildings. They were able to upgrade us due to Expedia. The restaurants and food was good, but a few of us ended up catching the stomach bug afterwards. Don’t think we’ll be coming back here.
10
margaret
23 feb 2026
·
Soggiorno di 2 notti
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
8
Christopher
12 ago 2025
·
Soggiorno di 2 notti
Very Clean beautiful room but there was a terrible vomit inducing smell on the balcony of the room
Very Clean beautiful room but there was a terrible vomit inducing smell on the balcony of the room
4
suping
22 nov 2025
·
Soggiorno di 5 notti
The hotel room is very old, the water smells bad, and the AC is extremely noisy. It’s also very inconvenient that we have to make reservations just to have dinner.
The hotel room is very old, the water smells bad, and the AC is extremely noisy. It’s also very inconvenient that we have to make reservations just to have dinner.
10
Quynh Thi Ngoc
15 nov 2025
·
Soggiorno di 3 notti
Very nice room
Very nice room
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Servizio
Il personale è ampiamente lodato per la sua cordialità e disponibilità, con un servizio di concierge utile. Le lamentele più frequenti riguardano insistenti proposte di multiproprietà o membership e, a volte, un servizio al ristorante lento o un check-in/check-out macchinoso.
Recensioni degli ospiti correlate
10
Herlinda
30 nov 2025
·
Soggiorno di 6 notti
Staff was the best customer service
Staff was the best customer service
10
Calvin
25 nov 2025
·
Soggiorno di 6 notti
Staff was incredible. They went above and beyond to make our trip great.
Staff was incredible. They went above and beyond to make our trip great.
10
David
20 apr 2025
·
Soggiorno di 4 notti
The staff were very friendly and accommodating. Cecilia, our VIP assistant was excellent. The hotel was nice, safe and clean. One thing I hated was the sales staff calling every morning at 8:00, waking up the whole family, trying to sign me up for a tour of the property.
The staff were very friendly and accommodating. Cecilia, our VIP assistant was excellent. The hotel was nice, safe and clean. One thing I hated was the sales staff calling every morning at 8:00, waking up the whole family, trying to sign me up for a tour of the property.
10
Matthew
20 set 2025
·
Soggiorno di 5 notti
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
2
Yong Fu
25 ago 2025
·
Soggiorno di 7 notti
I was thrilled to stay at Moon Palace Cancun for a week, but my excitement was marred by a deceptive timeshare sales ordeal that wasted two vacation days. The resort is stunning, but aggressive sales tactics left me disappointed. Upon checking in, I was invited to a presentation about a new building, which piqued my interest as I planned to return. However, it quickly became a high-pressure timeshare pitch. Despite repeatedly saying “no” to the first representative, I was handed off to another, Chris, to “sign out.” Instead, he offered a free room upgrade for minor stay issues, enticing me to stay longer. The pitch dragged on, and after hours, Chris presented a membership deal slashed by 70%, claiming I could cancel within five business days. Pressured and exhausted, I signed, losing half a vacation day. When I tried to cancel, I was hit with a shocking $16,000 cancellation fee, and staff even threatened to call security. After tense hours of negotiations, a director offered to cancel for $700, citing the “free” upgrade. This consumed another vacation day, leaving me frustrated. Other guests later confirmed this was a common timeshare tactic, using manipulation to extract money. The lack of transparency was infuriating, tainting an otherwise enjoyable stay. I urge future guests to avoid any “presentations” offered at check-in—they’re timeshare traps.
I was thrilled to stay at Moon Palace Cancun for a week, but my excitement was marred by a deceptive timeshare sales ordeal that wasted two vacation days. The resort is stunning, but aggressive sales tactics left me disappointed. Upon checking in, I was invited to a presentation about a new building, which piqued my interest as I planned to return. However, it quickly became a high-pressure timeshare pitch. Despite repeatedly saying “no” to the first representative, I was handed off to another, Chris, to “sign out.” Instead, he offered a free room upgrade for minor stay issues, enticing me to stay longer. The pitch dragged on, and after hours, Chris presented a membership deal slashed by 70%, claiming I could cancel within five business days. Pressured and exhausted, I signed, losing half a vacation day. When I tried to cancel, I was hit with a shocking $16,000 cancellation fee, and staff even threatened to call security. After tense hours of negotiations, a director offered to cancel for $700, citing the “free” upgrade. This consumed another vacation day, leaving me frustrated. Other guests later confirmed this was a common timeshare tactic, using manipulation to extract money. The lack of transparency was infuriating, tainting an otherwise enjoyable stay. I urge future guests to avoid any “presentations” offered at check-in—they’re timeshare traps.
8
Hugo
8 set 2025
·
Soggiorno di 5 notti
Hotel, servicio e instalaciones de primer nivel. La mala experiencia es la insistencia de querer venderte sus planes vacacionales y peor aún es en el check out te siguen hasta la calle para venderte algo.
Hotel, servicio e instalaciones de primer nivel. La mala experiencia es la insistencia de querer venderte sus planes vacacionales y peor aún es en el check out te siguen hasta la calle para venderte algo.
8
Kristi
9 dic 2024
·
Soggiorno di 3 notti
Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!
Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!
10
Hira
21 apr 2025
·
Soggiorno di 4 notti
Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.
Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.
8
Daniel
22 feb 2025
·
Soggiorno di 4 notti
The concierge service from Cecilia at Moon Palace The Grand was the best! She made sure we were set up with restaurant reservations, answered any questions we had, and was able to provide us with a complementary late check out. She truly went above and beyond and provided a great overall experience.
The concierge service from Cecilia at Moon Palace The Grand was the best! She made sure we were set up with restaurant reservations, answered any questions we had, and was able to provide us with a complementary late check out. She truly went above and beyond and provided a great overall experience.
10
Alisha
10 mar 2025
·
Soggiorno di 4 notti
We stayed at the Grand and the facilities were so clean! You never saw room service trays or random drink cups sitting around. Staff were all beyond friendly and accommodating. Property is very big so they have golf cart service to give rides to wherever you want to go, and we never waited more than a few minutes, if that! Restaurants were easy to get into and make reservations, buffett was also good! Only negative to the trip was the salespeople trying to book you into the vacation club. We tried a dozen ways to say we would not be making a decision today and I get they have to keep trying but it got annoying at a certain point. If the club would let people think on it and come back you may get people to purchase more.
We stayed at the Grand and the facilities were so clean! You never saw room service trays or random drink cups sitting around. Staff were all beyond friendly and accommodating. Property is very big so they have golf cart service to give rides to wherever you want to go, and we never waited more than a few minutes, if that! Restaurants were easy to get into and make reservations, buffett was also good! Only negative to the trip was the salespeople trying to book you into the vacation club. We tried a dozen ways to say we would not be making a decision today and I get they have to keep trying but it got annoying at a certain point. If the club would let people think on it and come back you may get people to purchase more.
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Posizione
Comodo per l'aeroporto ma relativamente isolato rispetto alla Zona Hotelera. Le condizioni della spiaggia sono spesso scarse (alghe e acqua torbida), quindi alcuni ospiti visitano altre strutture del gruppo per spiagge migliori.
Recensioni degli ospiti correlate
8
Amrita
4 mar 2025
·
Soggiorno di 2 notti
Too busy, staff seemed over-stretched, over-crowded lobby and common areas. The beach is ok, the sea is very murky.
Too busy, staff seemed over-stretched, over-crowded lobby and common areas. The beach is ok, the sea is very murky.
8
Thang
14 ott 2025
·
Soggiorno di 4 notti
This is my first time in Cancun. I chose Moon Palace because there are many options to choose from in case I didn't like one. Although I stayed at The Grand, I thought Sunrise was much better and ended up going there more. Unfortunately, the beach water was so dirty that we didn't dare to step into the water. The beach itself was clean, but the water looked like there were sludge in it, not even seaweed. It was so gross I didn't see anyone in it. Nevertheless, the kids enjoyed the pool and entertainment options, and that's all that matters to us. The hair dryer and TV was broken, but maintenance quickly addressed that. I suggest downloading their app and reserving your restaurant in advance, but there are plenty of buffets around as well.
This is my first time in Cancun. I chose Moon Palace because there are many options to choose from in case I didn't like one. Although I stayed at The Grand, I thought Sunrise was much better and ended up going there more. Unfortunately, the beach water was so dirty that we didn't dare to step into the water. The beach itself was clean, but the water looked like there were sludge in it, not even seaweed. It was so gross I didn't see anyone in it. Nevertheless, the kids enjoyed the pool and entertainment options, and that's all that matters to us. The hair dryer and TV was broken, but maintenance quickly addressed that. I suggest downloading their app and reserving your restaurant in advance, but there are plenty of buffets around as well.
10
Alma
10 nov 2025
·
Soggiorno di 5 notti
We always have a great time at the Moon Palace Grand. Food is wonderful, the staff is wonderful and we feel welcome and at home there. My only complaints are: 1. the location is a little bit far and while requesting transportation is fairly easy, it’s just a bit pricey and time consuming to explore other beaches. 2. This year the brown algae (sargassum) was horrific but it’s not the norm. and 3. the Grand has three big hot tubs for the entire resort and they’re always full and not the most clean. Even though it is warm in Cancun, the hot tubs are nice during the rain. These are not things that would make or break our stay-normally a bad beach would turn me off but the brown algae is not something that the property can control so it’s not their fault and since we have been coming here for three years it’s the first time I have seen it this bad and it’s abnormal for this time of year.
We always have a great time at the Moon Palace Grand. Food is wonderful, the staff is wonderful and we feel welcome and at home there. My only complaints are: 1. the location is a little bit far and while requesting transportation is fairly easy, it’s just a bit pricey and time consuming to explore other beaches. 2. This year the brown algae (sargassum) was horrific but it’s not the norm. and 3. the Grand has three big hot tubs for the entire resort and they’re always full and not the most clean. Even though it is warm in Cancun, the hot tubs are nice during the rain. These are not things that would make or break our stay-normally a bad beach would turn me off but the brown algae is not something that the property can control so it’s not their fault and since we have been coming here for three years it’s the first time I have seen it this bad and it’s abnormal for this time of year.
10
Elizabeth Margarita Lazo De
14 set 2025
·
Soggiorno di 7 notti
Excellent amenities. Great staff. Good location
Excellent amenities. Great staff. Good location
8
Iliana
17 set 2025
·
Soggiorno di 4 notti
The beach is not good
The beach is not good
10
Erick
20 giu 2025
·
Soggiorno di 9 notti
This is an awesome all inclusive resort, everyone is so welcoming, helpful and kind! We had a great 9 day vacation! Dining options at the 3 resorts are exceptional, installations are luxurious and comfortable at its best. Plenty of pools, bars, shows and activities all day long! The only downside is the beach but with your stay you get the opportunity to go to the other sister hotels at the hotel zone to enjoy a better beach at no cost.
This is an awesome all inclusive resort, everyone is so welcoming, helpful and kind! We had a great 9 day vacation! Dining options at the 3 resorts are exceptional, installations are luxurious and comfortable at its best. Plenty of pools, bars, shows and activities all day long! The only downside is the beach but with your stay you get the opportunity to go to the other sister hotels at the hotel zone to enjoy a better beach at no cost.
8
Melody
21 giu 2025
·
Soggiorno di 5 notti
We loved all of the amenities but the smell the day we arrived by the beach was awful! Loved all the other perks water park, kids club for our older kids was great! Excellent would give 5 of the beach wasn’t so bad. Got upgraded to a suite due to Expedia gold member. Book a trip to beach palace if you are a beach person as we enjoyed the day trip but have to get arranged early for availability. Overall great time for me my husband and two kids (8 and 12)
We loved all of the amenities but the smell the day we arrived by the beach was awful! Loved all the other perks water park, kids club for our older kids was great! Excellent would give 5 of the beach wasn’t so bad. Got upgraded to a suite due to Expedia gold member. Book a trip to beach palace if you are a beach person as we enjoyed the day trip but have to get arranged early for availability. Overall great time for me my husband and two kids (8 and 12)
10
Asim
20 ott 2025
·
Soggiorno di 3 notti
The beach water was not clear
The beach water was not clear
8
Jayasimha
30 nov 2025
·
Soggiorno di 5 notti
Rooms are clean, amenities are great, staff is very friendly. I am not fully satisfied with the food in the buffet. I tried some other all inclusive resorts which have double the size of food items than moon palace. Also the beach access from Grande is not good. You have to travel a bit to get to the beach and on top of that beach is very bad to get in.
Rooms are clean, amenities are great, staff is very friendly. I am not fully satisfied with the food in the buffet. I tried some other all inclusive resorts which have double the size of food items than moon palace. Also the beach access from Grande is not good. You have to travel a bit to get to the beach and on top of that beach is very bad to get in.
8
Zaid
1 mar 2025
·
Soggiorno di 4 notti
Nice property but had to shuttle to other properties to get near beach
Nice property but had to shuttle to other properties to get near beach
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Ristorazione
Molte opzioni di ristorazione con diversi punti di forza; la varietà è un punto di forza. La qualità è variabile (buffet tiepidi e bevande annacquate o limitate) e la prenotazione per cena e i tempi di attesa possono essere problematici.
Recensioni degli ospiti correlate
6
Angel
3 nov 2025
·
Soggiorno di 3 notti
The resort itself is beautiful and the staff is very friendly, but there are a few things future guests should know before booking. The rooms look amazing online, but in person they’re definitely more edited than accurate. Still nice, just not as luxurious as the photos suggest. The biggest issue for us happened right at check-in. Before you even get to relax, you’re pressured into attending a “breakfast presentation” the next morning. It’s basically a timeshare pitch disguised as a membership offer that costs thousands. After a long trip, the last thing you want is sales pressure when all you want is food and rest. Speaking of food, this was the biggest disappointment. Most of the food we tried was cold and bland. Maybe my expectations are high, but the quality just wasn’t there for a resort at this level. The one exception was their pizza spot, Pepe’s that was actually really good.
The resort itself is beautiful and the staff is very friendly, but there are a few things future guests should know before booking. The rooms look amazing online, but in person they’re definitely more edited than accurate. Still nice, just not as luxurious as the photos suggest. The biggest issue for us happened right at check-in. Before you even get to relax, you’re pressured into attending a “breakfast presentation” the next morning. It’s basically a timeshare pitch disguised as a membership offer that costs thousands. After a long trip, the last thing you want is sales pressure when all you want is food and rest. Speaking of food, this was the biggest disappointment. Most of the food we tried was cold and bland. Maybe my expectations are high, but the quality just wasn’t there for a resort at this level. The one exception was their pizza spot, Pepe’s that was actually really good.
8
Victor
18 lug 2025
·
Soggiorno di 3 notti
People was great! Great service. Food experience was not the best.
People was great! Great service. Food experience was not the best.
8
Ramin
3 apr 2025
·
Soggiorno di 5 notti
Everything was great but it was impossible to book any restaurant before 9 pm which was super late with kids. Everything else perfect but food is a key item. They definitely need many more restaurant
Everything was great but it was impossible to book any restaurant before 9 pm which was super late with kids. Everything else perfect but food is a key item. They definitely need many more restaurant
8
PHUC
1 giu 2025
·
Soggiorno di 4 notti
The service and location is very nice only one thing I don’t like it about the buffet it just normal not much type of food and boring. The things i like it about the restaurant, it’s the best food when you compare with different resorts
The service and location is very nice only one thing I don’t like it about the buffet it just normal not much type of food and boring. The things i like it about the restaurant, it’s the best food when you compare with different resorts
10
margaret
23 feb 2026
·
Soggiorno di 2 notti
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
8
ashley marie
30 mar 2025
·
Soggiorno di 7 notti
Food was 50/50
Food was 50/50
8
Siwei
26 lug 2025
·
Soggiorno di 4 notti
3 out of the 4 dinner nights turned out to be a disappointment meal . Our last night dinner at JC steakhouse was a long time waiting game .
3 out of the 4 dinner nights turned out to be a disappointment meal . Our last night dinner at JC steakhouse was a long time waiting game .
8
Alex Lombardo
17 ago 2025
·
Soggiorno di 6 notti
We recently stayed at The Grand, and overall, it was an okay experience. What really made it better was the upgrade we received through Expedia (or possibly the hotel) — that definitely earned it an extra star, so I’m giving it four. To keep it short: the drink options were disappointing — they only had one beer (Dos Equis Light), and the cocktails were very watered down. The restaurants tried, but the food was pretty average at best. They really push the timeshare presentation hard, offering $1,200 in resort credits as an incentive. However, once you’re in, it’s tough to get out — they keep pressuring you even after the presentation ends. On top of that, you can’t use those credits on most excursions, and the ones you can use them on still come with a 16% tax. If you’ve never stayed at an all-inclusive before, this could be a decent intro. But for the price, there are probably better options — and I can only imagine how tough it is to book restaurant reservations through the app during peak season. We stayed in the Governor’s Presidential Suite. Even though half the suite had issues (a bad smell and a non-working Jacuzzi jet), I didn’t bother complaining since the upgrade gave us an extra room anyway. As for activities, we did the Extreme ATV excursion, the dolphin experience (which you can use resort credits for), and the boat trip to Isla Mujeres. The first two were just okay — the boat trip was the highlight. We spent six days there and found the pools at Sunrise bet
We recently stayed at The Grand, and overall, it was an okay experience. What really made it better was the upgrade we received through Expedia (or possibly the hotel) — that definitely earned it an extra star, so I’m giving it four. To keep it short: the drink options were disappointing — they only had one beer (Dos Equis Light), and the cocktails were very watered down. The restaurants tried, but the food was pretty average at best. They really push the timeshare presentation hard, offering $1,200 in resort credits as an incentive. However, once you’re in, it’s tough to get out — they keep pressuring you even after the presentation ends. On top of that, you can’t use those credits on most excursions, and the ones you can use them on still come with a 16% tax. If you’ve never stayed at an all-inclusive before, this could be a decent intro. But for the price, there are probably better options — and I can only imagine how tough it is to book restaurant reservations through the app during peak season. We stayed in the Governor’s Presidential Suite. Even though half the suite had issues (a bad smell and a non-working Jacuzzi jet), I didn’t bother complaining since the upgrade gave us an extra room anyway. As for activities, we did the Extreme ATV excursion, the dolphin experience (which you can use resort credits for), and the boat trip to Isla Mujeres. The first two were just okay — the boat trip was the highlight. We spent six days there and found the pools at Sunrise bet
8
Nam
18 ott 2025
·
Soggiorno di 5 notti
The resort is very nice for it age, the staff was attentive...the only complaints we had was the food temperature. Food was good and presentation was on point but food at restaurant/buffet serving temperature was all off...cold food wasn't cold, hot food wasn't hot also a bit under seasoned but that could be to fit all visitors vs minority.
The resort is very nice for it age, the staff was attentive...the only complaints we had was the food temperature. Food was good and presentation was on point but food at restaurant/buffet serving temperature was all off...cold food wasn't cold, hot food wasn't hot also a bit under seasoned but that could be to fit all visitors vs minority.
10
Jeffrey Clarence
31 ott 2025
·
Soggiorno di 4 notti
Clean rooms! Staff was amazing. Food was excellent.
Clean rooms! Staff was amazing. Food was excellent.
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8
Any
7 apr 2024
·
Soggiorno di 2 notti
Volveriamos
Volveriamos
6
Michelle
5 giorni fa
·
Soggiorno di 3 notti
Nos hospedamos 3 noches y es la primera vez en un Moon Palace, me hospedé ya que en Tik Tok muchos mencionaban que era un resort que ellos volverían una y otra vez, pero para mi punto vista empezaré con la recepción, te dan bebidas de bienvenida y en la entrada te recibe una señora con toallas húmedas perfumadas y una flor, la muchacha de la recepción no era nada carismática, nisiquiera me hablo de los servicios del wifi y demás, fué directo a decime si quería un upgrade en mi habitación ya que la mía todavía no estaba lista (pero el upgrade era de 300 USD adicionales). En la habitación que nos tocó, había un gancho dañado en el baño donde se guindaban las toallas y el extractor del baño también estaba dañado, cada vez que uno de nosotros ivamos al baño ya se imaginaran el olor, las camas son superchicas nisiquieran son el tamaño de una cama full normal, asi que para los q quieren hospedarse 4 personas les va a parecer un poco incómodo. Las sábanas se sentian húmedas, inclusive tienen un olor húmedo. Lo único bueno del hotel es que tenían mucha variedad de restaurantes (pero la mayoria debes reservarlos con tiempo para la cena), si buscan un hotel que no sea centrico y para que solo estes dentro y no salgas, éste es el ideal para ti. Solo comer y actividades. Si te hospedas en el GRAND puedes ir al NIZUC y Sunrise para sus actividades, ya que estan cerca solo debes tomar un autobus en el lobby.
Nos hospedamos 3 noches y es la primera vez en un Moon Palace, me hospedé ya que en Tik Tok muchos mencionaban que era un resort que ellos volverían una y otra vez, pero para mi punto vista empezaré con la recepción, te dan bebidas de bienvenida y en la entrada te recibe una señora con toallas húmedas perfumadas y una flor, la muchacha de la recepción no era nada carismática, nisiquiera me hablo de los servicios del wifi y demás, fué directo a decime si quería un upgrade en mi habitación ya que la mía todavía no estaba lista (pero el upgrade era de 300 USD adicionales). En la habitación que nos tocó, había un gancho dañado en el baño donde se guindaban las toallas y el extractor del baño también estaba dañado, cada vez que uno de nosotros ivamos al baño ya se imaginaran el olor, las camas son superchicas nisiquieran son el tamaño de una cama full normal, asi que para los q quieren hospedarse 4 personas les va a parecer un poco incómodo. Las sábanas se sentian húmedas, inclusive tienen un olor húmedo. Lo único bueno del hotel es que tenían mucha variedad de restaurantes (pero la mayoria debes reservarlos con tiempo para la cena), si buscan un hotel que no sea centrico y para que solo estes dentro y no salgas, éste es el ideal para ti. Solo comer y actividades. Si te hospedas en el GRAND puedes ir al NIZUC y Sunrise para sus actividades, ya que estan cerca solo debes tomar un autobus en el lobby.
10
jose javier
settimana scorsa
·
Soggiorno di 4 notti
Es impresionante la cantidad de detalles que te ofrece durante la estancia
Es impresionante la cantidad de detalles que te ofrece durante la estancia
10
Nicholas
2 settimane fa
·
Soggiorno di 4 notti
Wonderful hotel with so much to do and great food!
Wonderful hotel with so much to do and great food!
10
José Armando
3 settimane fa
·
Soggiorno di 1 notte
Todo bien, con familia es un lugar donde no quieres salir tienes todos los servicios en un mismo espacio
Todo bien, con familia es un lugar donde no quieres salir tienes todos los servicios en un mismo espacio
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 00:00
Prima delle 12:00
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Prezzi per le prossime date
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
dicembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-11-11: 747.3976719091796USD
- 2026-11-12: 662.3597564331054USD
- 2026-11-13: 662.6368162011719USD
- 2026-11-14: 643.0283935754394USD
- 2026-11-15: 592.6373891442871USD
- 2026-11-16: 507.79691080444337USD
- 2026-11-17: 505.3533732055664USD
- 2026-11-18: 401.036321920166USD
- 2026-11-19: 552.6400734088135USD
- 2026-11-20: 552.6400734088135USD
- 2026-11-21: 858.9692221533203USD
- 2026-11-22: 857.2883748999024USD
- 2026-11-23: 899.8150924707031USD
- 2026-11-24: 917.7717503466797USD
- 2026-11-25: 944.6668583679199USD
- 2026-11-26: 906.8004264477539USD
- 2026-11-27: 847.0113873413086USD
- 2026-11-28: 732.415729053955USD
- 2026-11-29: 490.85807307983396USD
- 2026-11-30: 490.85807307983396USD
- 2026-12-01: 566.5908694433593USD
- 2026-12-02: 566.5908694433593USD
- 2026-12-03: 667.2356979577637USD
- 2026-12-04: 667.2356979577637USD
- 2026-12-05: 667.2356979577637USD
- 2026-12-06: 566.5908694433593USD
- 2026-12-07: 566.5908694433593USD
- 2026-12-08: 563.932620645752USD
- 2026-12-09: 566.5908694433593USD
- 2026-12-10: 642.3235983300781USD
- 2026-12-11: 690.5733612561035USD
- 2026-12-12: 662.2532780322265USD
- 2026-12-13: 572.5697193725586USD
- 2026-12-14: 586.9290537329101USD
- 2026-12-15: 566.5908694433593USD
- 2026-12-16: 606.8687200024414USD
- 2026-12-17: 590.0001931103516USD
- 2026-12-18: 794.7856885375976USD
- 2026-12-19: 811.7258757983399USD
- 2026-12-20: 811.5879532055664USD
- 2026-12-21: 843.0254648962402USD
- 2026-12-22: 848.0178713891602USD
- 2026-12-23: 669.6372649829101USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: 1067.9105466247559USD
- 2027-01-02: 867.5289924597167USD
- 2027-01-03: 686.16894765625USD
- 2027-01-04: 623.8682193762207USD
- 2027-01-05: 606.4502288476563USD
- 2027-01-06: 606.4502288476563USD
- 2027-01-07: 606.4502288476563USD
- 2027-01-08: 538.7179550170898USD
- 2027-01-09: NO DATA
- 2027-01-10: 1492.7329827001952USD
- 2027-01-11: 779.2405167773437USD
Questa struttura offre il servizio di trasferimento dall'aeroporto (potrebbero essere previsti supplementi). Per usufruirne, prima della partenza occorre comunicare alla struttura i dettagli relativi all'arrivo, utilizzando i recapiti indicati nella conferma ricevuta in seguito alla prenotazione. Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Il nome riportato sulla carta di credito utilizzata al momento della registrazione per le eventuali spese aggiuntive deve corrispondere al nome fornito per prenotare la camera.
- Questa struttura accetta pagamenti tramite carte di credito, carte di debito e i contanti
- Le transazioni senza contanti sono disponibili
- La struttura è dotata di un rilevatore di monossido di carbonio, un rilevatore di fumo, un sistema di sicurezza e delle griglie di protezione per le finestre
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
- Sono in corso lavori edili in un edificio vicino ed è possibile che il rumore del cantiere arrechi disturbo.
- Per la sicurezza dei viaggiatori, sono disponibili metodi di pagamento senza contanti per tutte le transazioni.
Dati dell'attività
Codice di registrazione della struttura 005-007-001007/2025
- Navetta per l'aeroporto: 26 USD a persona (andata e ritorno)
- Costo della navetta per l’aeroporto per bambino: 26 USD (andata e ritorno), (fino a 17 anni).
- Il check-out posticipato è a pagamento e soggetto a disponibilità
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Business center
Servizio in camera
Servizi
Business center
Banco escursioni
Lavanderia a secco
Servizio babysitter e asilo nido
Servizio di pulizia
Servizio banchetti
Cambio valuta
Cassetta di sicurezza
Sportello bancomat
Noleggio biciclette
Deposito bagagli
Zona fumatori
Check-in/check-out veloce
Lavanderia self-service
24-Hour Front Desk
Lockers Available
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Sauna
Idromassaggio/Jacuzzi
Bagno turco
Massaggi
SPA e centro benessere
Barbiere/Estetista
Trattamenti corpo
Trattamenti viso
Mini-club
Bar della piscina
Colazione in camera
Family room
Beach Sun Loungers
Recinzione intorno alla piscina
Snack Bar/Deli
Attività
Piscina
Campi da tennis
Spiaggia privata
Giardino
Campo da golf (nelle vicinanze)
Spiaggia - nelle vicinanze
Ciclismo
Biliardo
Pesca
Minigolf
Equitazione
Area giochi
Piscina scoperta
Piscina scoperta riscaldata
Musica dal vivo
Bicycle Tour Information
Evening Entertainment
Mobili da esterno
Pool (Rooftop)
Pool (Seasonal Outdoor)
Ping pong
Terrazza
Fitness Center (nearby)
Water Park
Parcheggio
Parcheggio
Navetta da/Per aeroporto
Parcheggio valet
Parcheggio gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito