Is parking available at the hotel?

Complimentary parking is available on-site, but it is limited. Guests should be aware that parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Breakfast is available at the hotel, with a fee of JPY 3000 for adults and JPY 2000 for children. Specific serving hours are not mentioned.

What are the check-in and check-out times?

Check-in time is from 15:00 to 20:00, and check-out time is at 11:00. Early or late check-in/check-out options may be available upon request.

What accessibility features does the hotel offer?

The hotel provides accessible facilities, including step-free entrances and wheelchair-accessible public areas. Specific details about room accessibility features are not provided.

Where is the hotel located in relation to key landmarks?

The property is situated in Gotemba, in a shopping district and on the boardwalk/promenade. It is near Fuji-Hakone-Izu National Park and Hakone Gora Park, with attractions like Fuji Speedway and Lake Yamanaka Community Plaza Kirara nearby.

What are the policies for guests staying with children?

Children are allowed at the hotel, and the minimum age for children to stay for free is not specified.

Mars Garden Wood Gotemba - 4 Star Hotel in Japan

Average nightly price at Mars Garden Wood Gotenba by month, last 12 months (USD)
Month	Average price
January	$168
February	$155
March	$192
April	$186
May	$201
June	$150
July	$169
August	$191
September	$234
October	$218
November	$191
December	$200

What guests think

Mars Garden Wood Gotenba earns praise for spacious, clean rooms and relaxing hot springs, along with peaceful gardens and a fountain show, while its location suits outlet shoppers and drivers but can feel less convenient without taxis or a car.

Service is generally friendly and professional, though a few guests reported limited English support or unhelpful responses. Many rooms have Mount Fuji views, though some note dim lighting or partially obstructed views depending on weather and nearby buildings. Breakfast and on site restaurants receive strong feedback, with occasional comments about high prices or limited bar and a la carte options. Overall, it suits travelers seeking spacious comfort and a relaxed pace.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the large, relaxing onsen, peaceful garden with koi pond and fountain light show, a foot bath, and a Mount Fuji viewing area; parking is available. Some note the lack of a bar and occasional maintenance closures.

Related guest reviews

8

Bowen

Jul 18, 2024

·

Stayed 2 nights

The facilities and room amenities are quite good, with a router in the room to ensure a stable internet connection. The service is as courteous as always. The restaurant in the hotel is priced at 10,000 yen. Unfortunately, there isn't a bar where you can have a drink. If you want to enjoy some drinks and yakitori, you need to walk about ten minutes to Gotemba Station, or you can ask the hotel front desk to call a taxi for you. There is a bus stop just five minutes away downstairs, where you can catch a long-distance bus to Tokyo, a free bus to Onsen, and various city buses. The Imperial Palace Park and the temple are not far from here.

10

Kayla

Sep 24, 2025

·

Stayed 2 nights

Beautiful property with pond and light show which really added to the experience. Helpful, friendly staff and large hotel room

10

Kheng Guan

Nov 28, 2025

·

Stayed 2 nights

Room was clean with nice Fuji view. Good toiletries. Delicious breakfast and good onsen. Staff is courteous and efficient.

10

Kazuki

Nov 3, 2025

·

Stayed 1 night

Clean everything, I loved the hotel. Hot spring was amazing.

10

Pui Ming

Oct 8, 2025

·

Stayed 1 night

SPA 環境清潔乾淨，泊車位置闊落

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10

WING SHUET SUE

Jun 30, 2024

·

Stayed 3 nights

Lovely hotel with not many guests so we enjoyed the public hotspring like it was private most of the time. We missed the light fountain as it was raining heavily. Would recommend this to anyone planning to stay in Gotemba.

10

Younghoon

Jan 20, 2025

·

Stayed 3 nights

nice garden

10

Alexa

Sep 22, 2025

·

Stayed 1 night

We recently stayed there with our kids and we lived the property! The staff was extremely kind and accommodating. Lots of things to do such as foot bath, public bath, koi pond and very close to the outlet mall. Can’t wait to stay again!

10

Isao

Jul 19, 2025

·

Stayed 1 night

雰囲気がよく、気持ちよく泊まれました。噴水ショーも想像以上に良かったです。

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10

Tze Sheng

Sep 17, 2025

·

Stayed 2 nights

Was wonderfully surprised from my recent stay at Mars Garden Wood Gotemba. It surpassed my expectations! I had booked it for its large room size and close proximity to Gotemba Premium Outlets. However, I was surprised by how nice the property was! I think it was recently facelifted which gave the place a clean and contemporary feel while retaining some traditional Japanese charm. We could see Mt Fuji from our room and the hotel has a dedicated viewing area on level 12. The grounds of the hotel were spectacular with a large pond and garden which felt so peaceful to take a stroll. Breakfast every morning was lavish and dinner at the teppanyaki restaurant was special with a night time fountain spectacle right beside. Thanks Mars Garden Wood for the wonderful stay!

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is praised across rooms, baths, and public areas. A rare housekeeping miss was reported.

Related guest reviews

10

yifan

Nov 26, 2024

·

Stayed 1 night

Staff there were amazing. The room is newly renovated and super cleaned. I will recommend this hotel to everyone

10

Yuko

Aug 10, 2023

·

Stayed 1 night

清潔でとてもよいホテルでした。

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10

Kazuki

Nov 3, 2025

·

Stayed 1 night

Clean everything, I loved the hotel. Hot spring was amazing.

10

KATSUMASA

Dec 30, 2025

·

Stayed 1 night

広くて清潔でした。スタッフのサービスも良かったです。

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8

Chiu Ming

Jan 4, 2025

·

Stayed 2 nights

Nice hotel with quiet and clean room. Staff are polite and helpful.

10

K

Aug 13, 2025

·

Stayed 1 night

とても清潔にしてある。スタッフの方々も気がきいている。

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6

Satomi

Jul 22, 2024

·

Stayed 1 night

ホテルの施設内に池があり、鯉に餌をあげられたり、足湯に入れたりと子供も楽しめました。朝ごはんもとてもおいしかったです。ただ、ベッドのシーツにチーズのカラカラになったものが張り付いていて、気持ち悪かったです。もう夜遅かったので交換してもらうのはやめましたが、もう泊まらないと思います。ホテルに入る時も、御殿場インターの近くなのでなぜかナビが高速の中に入るよう案内して、危うく間違えるところでした。

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10

??

Apr 30, 2025

·

Stayed 1 night

御殿場アウトレット前日に宿泊させていただきました。ホテル自体の空間と部屋の広さにゆったりとした気持ちでくつろげます。大浴場含め、清潔感も十分。充実のアメニティも安心。朝ご飯の和定食は本当においしかった！こども用の朝ご飯もほとんど大人と同じで喜んでました。またぜひ泊まりたいお宿でした。

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8

Takezo

Nov 30, 2025

·

Stayed 1 night

清潔で丁寧でした

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10

Atsumi

Apr 5, 2025

·

Stayed 1 night

とても綺麗でした！部屋もベッドもお風呂もトイレも広くて快適に泊まれました。ありがとうございました！

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable, with some offering private baths and Mount Fuji views; interiors feel modern or well kept. Several guests mention dim lighting and a few note partially obstructed views.

Related guest reviews

8

Bowen

Jul 18, 2024

·

Stayed 2 nights

The facilities and room amenities are quite good, with a router in the room to ensure a stable internet connection. The service is as courteous as always. The restaurant in the hotel is priced at 10,000 yen. Unfortunately, there isn't a bar where you can have a drink. If you want to enjoy some drinks and yakitori, you need to walk about ten minutes to Gotemba Station, or you can ask the hotel front desk to call a taxi for you. There is a bus stop just five minutes away downstairs, where you can catch a long-distance bus to Tokyo, a free bus to Onsen, and various city buses. The Imperial Palace Park and the temple are not far from here.

8

Maxine

Aug 10, 2025

·

Stayed 1 night

Love the hotel but our I expected an unobstructed view of Fuji. There are 2 buildings which block the full view.

10

hideaki

Dec 15, 2024

·

Stayed 1 night

部屋がもう少し明るかったら、最高でした

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10

Kheng Guan

Nov 28, 2025

·

Stayed 2 nights

Room was clean with nice Fuji view. Good toiletries. Delicious breakfast and good onsen. Staff is courteous and efficient.

8

TAKESHI

Aug 26, 2025

·

Stayed 1 night

高速道路沿いですが、室内は静かで過ごしやすいです。スタッフの対応もハキハキとして気持ち良い。館内に室内で食べるようなものを調達する方法はないので事前に購入しておいたほうが良いです。

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10

Chuen

Jan 2, 2024

·

Stayed 3 nights

Good experience to have big, nice room and the officers are all polite and helpful. The only disadvantage is the room does not have enough light in night time. Quite dark depends on few lights

8

Hing Yu

Jan 24, 2024

·

Stayed 2 nights

Spent 2 nights on the Fuji view room with private hot spring, the room is spacious for 2 even for 4, the king size beds are excellent, pillows and blanket are top class, you can see the fuji mountain lying on bed if the weather allows, but unfortunately, 1 small building has blocked some part of it (very small portion), but u can go to the top floor shared area to take pictures with better angle ~ The private hot spring is nice with view of fuji mountain, but it takes time to accumulate hot water, its refreshing ~ the only compliant is that if you are not taking a taxi to the hotel, you will need to spend sometime finding the road or the entrance of the hotel ~ you may find convienient store around and a bus stop nearby which u can take free bus to outlet or a ride to other major area ~ 9/10 recommended ~

10

Eriko

Nov 10, 2025

·

Stayed 4 nights

部屋が少し暗いのだけが気になりました

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10

Alex

Oct 23, 2025

·

Stayed 1 night

Surprisingly spacious room just a short walk from the station

10

Tsang

Oct 22, 2024

·

Stayed 1 night

Nice Mountain Fuji view from my room, spacious room

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Service

Staff are generally friendly, polite, and professional, supporting smooth stays. A few guests reported limited English ability, slow or unhelpful assistance, and busy check in at peak times.

Related guest reviews

10

Nhung

Sep 30, 2025

·

Stayed 2 nights

Love this hotel. I will definitely comeback to stay at this hotel. Excellent service with lovely staffs

10

dylan

Feb 2, 2025

·

Stayed 1 night

Great service from staff, hotel in great condition. 5 min drive from gotemba premium outlet.

10

Kheng Guan

Nov 28, 2025

·

Stayed 2 nights

Room was clean with nice Fuji view. Good toiletries. Delicious breakfast and good onsen. Staff is courteous and efficient.

8

Elyn

Nov 17, 2023

·

Stayed 2 nights

Room was spacious, neat and comfortable Breakfast was delicious and comforting to my liking. Enjoy the onsen and mount fuji view. But wish staff can be better verse in English, very difficult to communicate even in simplest English

8

Misook

Dec 17, 2024

·

Stayed 1 night

방에서의 후지산뷰는 아주 훌륭했고, 호텔음식도 맛이 좋았습니다. 정원이 예쁘고 아울렛이랑 가까워서 쇼핑하러 가기도 좋았어요. 그런데 호텔 주차장에 주차해놓았다가 타이어 펑크가 나버렸어요. 나이가 좀 있으셨던 남자직원은 잘 도와주었는데, 젊은 여자직원은 도와주지 않았어요. 일본 타이어샵들에 전화를 하는데 다들 영어를 못해서 대신 일본어로 좀 얘기해달라했더니 호텔 관련된 일이 아니라며 안해주더군요. 이 호텔에 concierge라는 개념은 부족합니다. 이것만 아니였다면 아주 훌륭했을텐데 조금 아쉬웠습니다.

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10

KATSUMASA

Dec 30, 2025

·

Stayed 1 night

広くて清潔でした。スタッフのサービスも良かったです。

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4

Angela

Apr 3, 2024

·

Stayed 1 night

Terrible service from breakfast service staff with little to no English. Only one night stay, amazing room with private hot bath, but the service from staff spoiled the experience.

8

HIROKO

Nov 18, 2025

·

Stayed 1 night

お部屋は７階で広々していてきれいでした。富士山側で目の前にそびえ立ち素晴らしい景色でした。和朝食も一つ一つが美味しかったです。スタッフの方も丁寧で気持ちの良い対応でした。

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4

Eytan

Oct 12, 2025

·

Stayed 1 night

The staff were not helpful, and when asked for Sushi recommendations and sent us 20 minutes away to a low to medium quality place, whereas there were ample other restaurants nearby nearby. When asked to arrange a taxi for us, they stated that no taxis were available. They would not give us extra keys for the room, which is strange.

10

akiko

Dec 25, 2024

·

Stayed 2 nights

Staff are very kind and professional. Facilities are clean and new. Breakfast is delicious. Outdoor garden is gearticuleerd. Highly recommend to everyone.

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Location

Convenient for Gotemba Premium Outlets, highway access, and viewing Mount Fuji, and there are nearby convenience stores. Without a car, it can be a longer walk from the station, taxis can be scarce, and finding the entrance can take time.

Related guest reviews

8

Bowen

Jul 18, 2024

·

Stayed 2 nights

The facilities and room amenities are quite good, with a router in the room to ensure a stable internet connection. The service is as courteous as always. The restaurant in the hotel is priced at 10,000 yen. Unfortunately, there isn't a bar where you can have a drink. If you want to enjoy some drinks and yakitori, you need to walk about ten minutes to Gotemba Station, or you can ask the hotel front desk to call a taxi for you. There is a bus stop just five minutes away downstairs, where you can catch a long-distance bus to Tokyo, a free bus to Onsen, and various city buses. The Imperial Palace Park and the temple are not far from here.

10

NAOKI

Apr 28, 2025

·

Stayed 1 night

場所がインター降りてすぐ、また近くに食べる所も多くて困らない

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10

dylan

Feb 2, 2025

·

Stayed 1 night

Great service from staff, hotel in great condition. 5 min drive from gotemba premium outlet.

10

Stephen

Oct 25, 2024

·

Stayed 1 night

Super hotel with views of Mount Fuji. Nice restaurants on site. A beautiful garden with fountains and light show. A bit of a walk from the station and the main town, but everything you need is on site.

10

Ken or Kathy

Oct 21, 2025

·

Stayed 2 nights

This hotel was an older, but elegant, well kept hotel. The service was excellent from checking in to breakfast to housekeeping. The hotel seemed a little out of the way, but a free city bus to the outlets was close by. There was a beautiful garden onsite and both the Western breakfast and Japanese breakfast were delicious. The rooms were well apportioned and very large.

10

GUS

Jan 1, 2024

·

Stayed 2 nights

Very beautiful hotel. The hotel in Gotenba, Japan is very nice, but also conveniently located on the main highway. It offers a beautiful view of Mt Fuji and Hakone, making it a perfect choice for nature lovers. Additionally, it is very close to the premium outlet, providing easy access for shopping enthusiasts.

10

Chikako

Jul 23, 2023

·

Stayed 1 night

One of the newer facilities in the area (as of 2023). The rooms were spacious and the views were great. Amenities were new and nice. Breakfast was great. Close proximity to Gotemba premium outlet stores.

10

Katherine

Nov 30, 2025

·

Stayed 2 nights

房間整潔，空間感大。但交通比較隔涉，不大方便，其他設施和服務滿意👍

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8

Hing Yu

Jan 24, 2024

·

Stayed 2 nights

Spent 2 nights on the Fuji view room with private hot spring, the room is spacious for 2 even for 4, the king size beds are excellent, pillows and blanket are top class, you can see the fuji mountain lying on bed if the weather allows, but unfortunately, 1 small building has blocked some part of it (very small portion), but u can go to the top floor shared area to take pictures with better angle ~ The private hot spring is nice with view of fuji mountain, but it takes time to accumulate hot water, its refreshing ~ the only compliant is that if you are not taking a taxi to the hotel, you will need to spend sometime finding the road or the entrance of the hotel ~ you may find convienient store around and a bus stop nearby which u can take free bus to outlet or a ride to other major area ~ 9/10 recommended ~

10

Natalie

Nov 4, 2024

·

Stayed 2 nights

The hotel itself was beautiful--pristine and well maintained. Spacious, comfortable rooms. Gotemba was a bit difficult to get around in--sometimes of the day there were no taxis available. Make sure to consider this when coming here.

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Dining

Breakfast consistently earns praise, and on site teppanyaki and Italian dinners are well regarded. Some guests found prices high, noted no bar and limited a la carte options, or experienced an order mix up.

Related guest reviews

8

Bowen

Jul 18, 2024

·

Stayed 2 nights

The facilities and room amenities are quite good, with a router in the room to ensure a stable internet connection. The service is as courteous as always. The restaurant in the hotel is priced at 10,000 yen. Unfortunately, there isn't a bar where you can have a drink. If you want to enjoy some drinks and yakitori, you need to walk about ten minutes to Gotemba Station, or you can ask the hotel front desk to call a taxi for you. There is a bus stop just five minutes away downstairs, where you can catch a long-distance bus to Tokyo, a free bus to Onsen, and various city buses. The Imperial Palace Park and the temple are not far from here.

10

Kheng Guan

Nov 28, 2025

·

Stayed 2 nights

Room was clean with nice Fuji view. Good toiletries. Delicious breakfast and good onsen. Staff is courteous and efficient.

10

Yuki

Nov 21, 2025

·

Stayed 1 night

小学生以下の子供の朝ごはんは完全にないものと思っていたが、ご飯と味噌汁を提供してくださって大変ありがたかったです。また機会があれば必ず利用させていただきます。ありがとうございました。

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10

Maki

Nov 26, 2024

·

Stayed 1 night

スタッフの方の対応が素晴らしいと思いました鉄板焼きも美味しく、朝食も和食でいただきましたが大満足です

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10

Kunihiko

Mar 12, 2025

·

Stayed 1 night

部屋が広くて、温泉も良く、家族連れに最適。レストランにアラカルトメニューがあるとなお良い。

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10

Wai Yee Joan

Nov 21, 2024

·

Stayed 2 nights

Friendly staff, great teppanyaki at 鉄板焼 - 銀明翠. Breakfast is awesome. Room is clean and big. Comprehensive amenities. Will stay again if I am at gotemba. Very near to outlet.

8

Junko

Jul 20, 2024

·

Stayed 1 night

イタリアンの夕飯で、味もボリュームも思っていた以上で、とても満足させて頂きました。フロアのアテンドも気持ち良かったです。

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8

Nouyoshi

Aug 15, 2024

·

Stayed 1 night

予約の際、朝食を洋食で依頼したのが当日和食で出てきた。どこでどう変わったかわからないが、和食として最終確認で紹介された記憶もなく、またしっかりと洋食と伝えたかも、今となっては言った言わないのことなので、何とも言えないが、どこかで情報が替わってしまった。それが唯一心残りです。

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10

??

Apr 30, 2025

·

Stayed 1 night

御殿場アウトレット前日に宿泊させていただきました。ホテル自体の空間と部屋の広さにゆったりとした気持ちでくつろげます。大浴場含め、清潔感も十分。充実のアメニティも安心。朝ご飯の和定食は本当においしかった！こども用の朝ご飯もほとんど大人と同じで喜んでました。またぜひ泊まりたいお宿でした。

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10

Bee Hoon

Mar 22, 2023

·

Stayed 2 nights

Excellent view of Mount Fuji on the top floor of the building. Morning breakfast is above expectations. Room is huge.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $191	6 $237	7 $455
8 $207	9 $209	10 $219	11 $208	12 $258	13 $922	14 $586
15 $245	16 $266	17 $260	18 $284	19 $257	20 $250	21
22	23 $224	24 $195	25 $191	26 $205	27 $221	28 $381
29 $190	30 $186

Su	Mo	Tu	We	Th	Fr	Sa
		1 $196	2 $201	3 $201	4 $200	5 $277
6 $194	7 $190	8 $203	9 $190	10 $190	11 $246	12 $277
13 $187	14 $204	15 $196	16 $182	17 $230	18 $175	19 $260
20 $182	21 $190	22 $196	23 $196	24 $192	25 $243	26 $261
27 $297	28 $288	29 $973	30	31

Mars Garden Wood Gotenba

Prices for Mars Garden Wood Gotenba

Monthly average prices

About this property

Location

Room options

Deluxe Twin Room with Private Hot Spring Bath and Mt. Fuji View

Deluxe Twin Room with Mt. Fuji Susono View, Low Floor

Deluxe Twin Room with Hakone Mountain View, Mid Floor

Deluxe Triple Room with Mt. Fuji Susono View

Deluxe Twin Room with Mt. Fuji View, Mid Floor

Deluxe Twin Room with Mt. Fuji Susono View, Mid Floor

Deluxe Twin Room with Mt. Fuji View, High Floor

Deluxe Twin Room with Mt. Fuji Susono View, High Floor

Deluxe Twin Room with Hakone Mountain View, High Floor

Deluxe Twin Room with Hakone Mountain View, Low Floor

Deluxe Twin Room with Open-Air Bath and Mt. Fuji View

Double Room with Mt. Fuji Susono View

Deluxe Twin Room with Mt. Fuji View, Low Floor

Guest reviews of Mars Garden Wood Gotenba

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Mars Garden Wood Gotenba

Prices for upcoming dates