Name: Best Western Marion Hotel
Address: 400 Comfort Drive, Marion, Illinois, United States of America, Marion, Illinois, US
Price range: $88–$146 per night
Rating: 7.88

What guests think

At Best Western Marion Hotel, guests frequently highlight friendly staff, a convenient location near I-57, and a generally satisfying hot breakfast, but also note inconsistent cleanliness and amenities that sometimes undermine comfort and reliability.

Facilities concerns come up often: the hot tub is commonly out of service or removed, elevators periodically fail, the pool quality varies, and some machines or hallway air conditioning do not work as expected. Rooms feel older, with mixed bed and pillow comfort, occasional in-room AC or water-pressure problems, and some highway noise in certain rooms. Expect a convenient stopover with useful basics but variable maintenance and comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool availability and quality vary, the hot tub is frequently out of service or has been removed, and elevator outages are reported; some guests also mention broken ice or vending machines, hallway AC issues, and limited gym upkeep.

Related guest reviews

4

Matthew

Jan 2, 2025

·

Stayed 1 night

Out of date, old, worst hide-a-bed I've ever seen. Nobody slept. Our room had a ceiling fan which was cool but it made a lot of noise. Breakfast was good. Pool out of service.

6

KEITH

Sep 4, 2025

·

Stayed 2 nights

I have been staying at BW Marion on and off for several years. Every year, the property maintenance goes down hill. I’m not picky but the pool was in bad shape including cloudy, unfiltered and stuff floating around and the ladder is broken. My bathroom door backseat was in backwards… check out 106. I don’t know who is doing the maintenance but, if you are trying to save money on maintenance, it shows. My grandkids like it there and love the breakfast. The rooms are pretty good but I can tell you are losing business. Dirty pools with broken ladders and other little things start to add up and customers go other places. There used to be families staying at the hotel over Labor Day … everyone would be at the pool with kids… this year there were 2 families.

8

Kurt

Dec 31, 2024

·

Stayed 1 night

The hotel was old, but very clean. All employees that I interacted with were very knowledgeable and helpful! The swimming pool was broken.

6

Gerald

Apr 1, 2024

·

Stayed 3 nights

It was an inexpensive stay that had issues. Elevator was out of service for all four days. Breakfast food so-so and coffee was blah. Ice machine and soda machine on 2nd floor didn't work. Room card key was only set for a 1 day stay and we were on the 2nd floor , lots of stair work-outs for us. The staff was very nice.

8

Kristine

Mar 7, 2024

·

Stayed 1 night

While hotel needs some upgrades and maintenance, the staff are excellent. Tara at the front desk is super friendly and helpful. Jason the breakfast server was super about keeping the breakfast buffet stocked, he was also friendly. The rooms need some upgrades as the carpets and furniture are stained and one of our mattresses was clearly worn out. The fitness center had 2 out of 3 pieces of equipment non functional and the hot tub was not operational either. Other than that, the hotel was nice to stay in for a quick overnight.

2

Amber

Dec 20, 2025

·

Stayed 3 nights

First room the toilet aas broken and wouldnt stop running they put us in a different room and it smelled terribly and had leftovers in the fridge. The hot tub was no longer there it was filled in. We couldnt get a water from any of the 5 vending machines.

10

karen

Aug 13, 2025

·

Stayed 2 nights

Comfortable beds, clean rooms. Breakfast had a great variety. The only negative was that the hallways were not air conditioned.

8

April

Jul 2, 2025

·

Stayed 5 nights

The air conditioning in the hallway on third floor could not keep up. Otherwise everything was good.

8

CYNTHIA L

Mar 25, 2024

·

Stayed 1 night

Broken elevator, but staff was great, breakfast was wonderful. Fantastic staff at breakfast room.

10

Kimberly

Dec 19, 2022

·

Stayed 19,344 nights

Clean, quiet property. The indoor hot tub and pool was nice.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean, but recurring reports cite musty or smoke odors, mold or mildew, leftover hair or trash, pests, and dust in corners or halls. Housekeeping consistency varies between stays.

Related guest reviews

8

Chris

Jul 31, 2023

·

Stayed 3 nights

Deep cleaning is needed, dust and debris behind beds. Dust all along edges of carpet in room & hall ways. Staff was super friendly.

10

Steven

Aug 5, 2025

·

Stayed 1 night

Clean room - nice accessible shower - firm but comfortable bed - decent breakfast options.

2

Linda

Jan 5, 2024

·

Stayed 1 night

Roaches in the room, wallpaper coming off, lights in bathroom kept going off and gross.

10

Penny

Nov 10, 2025

·

Stayed 1 night

Staff was very friendly and the place was clean.

6

Wanda

Oct 12, 2025

·

Stayed 2 nights

Breakfast was fine. Noise level was bad being close to expressway. Needs a night light . If you leave bathroom light on the fan also runs and adds to the noise level. Bathroom vent on wall needs cleaned. Ventilation in bathroom is very poor causing some mold on bathroom walls and ceiling. Air conditioner/fan needs cleaned..big time! Corners of bathroom floor had dirt accumulated. Edges of hallway carpet desperately needs a good sweeper used on it .Beds were comfortable and clean. Nice supply of linens and toiletries.

6

Stephanie

Apr 6, 2025

·

Stayed 1 night

The room and property were dirty. There were other people’s hair in the bed and in several places in the room - tons in the bathroom. The bathroom door wouldn’t latch. Breakfast wasn’t being restocked, despite a worker being near whose job was breakfast.

4

Gabi

May 15, 2023

·

Stayed 2 nights

I would personally not stay here again. Very dirty/dusty and found ants in my room and crawling all over the A/C unit the last day. There are other options for similar price range.

2

Thomas

Oct 21, 2025

·

Stayed 1 night

Room and always are not clean.

8

Ray

Nov 6, 2025

·

Stayed 1 night

Clean room and great staff.

2

Mina

Sep 17, 2023

·

Stayed 1 night

Front desk was great but room was not clean. Bathtub find hairs and window curtain have mold and they didn’t vacuum correctly. Breakfast was cold and they didn’t bring out fast it just was messy

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated with worn furnishings, and comfort varies: some find beds comfortable while others report hard mattresses or small pillows. Guests also note occasional AC noise or performance issues, weak water pressure or temperature, and highway noise in certain rooms.

Related guest reviews

8

Perla

Dec 18, 2023

·

Stayed 1 night

Staff very helpful and friendly. Rooms are organized and well kept. The only downside is how close it is to the road, you can hear the traffic from the highway while trying to sleep.

6

Sheryl

Feb 16, 2023

·

Stayed 1 night

The beds were very uncomfortable. The bathroom sink was right inside the door which made it hard to wash, brush teeth with people coming through the door. Small television. Not a good breakfast.

6

Albert

Sep 25, 2025

·

Stayed 1 night

This was a last minute stay it was okay just outdated

10

Lasse

Dec 31, 2024

·

Stayed 1 night

Very clean and nice, older hotel, but no problem at all since everything is taken care of and functional Wifi worked perfect Breakfast was very good Would stay there again for sure

6

Patricia Mahoney

Oct 30, 2024

·

Stayed 1 night

No water pressure, took forever to get water warm. Never hot

8

Barbara

Nov 10, 2023

·

Stayed 1 night

The hotel and our room were clean. The check in attendant was very friendly. The breakfast was very well stocked, hot and great options. The bed was comfortable enough. My only complaint is the water pressure in the shower. It was extremely low. There was better pressure from the sink. We'd stay here again.

6

Dana

Sep 22, 2025

·

Stayed 1 night

Not what I expected for price. Very overpriced for half pillows and outdated rooms.

6

Helen

Nov 2, 2023

·

Stayed 1 night

The staff was friendly and accommodating and the breakfast was good. I had to wipe down the bedside table because there was some nasty stuff on it. The room air conditioner didn’t work great so the room was was a little too warm for me. There was a semi parked in the parking lot below my window that had a refrigeration unit on it that ran all night and it was loud.

10

Michelle

Mar 23, 2025

·

Stayed 2 nights

Great customer service, clean room, helpful. I had a room by the breakfast bar which I will avoid in the future. Two different times during my stay people tried to open my door which made a very loud banging noise because I had both locks set (thankfully). I was sound asleep and it scared me half to death. Plus I could hear all the noise from the breakfast crowd. So I like how clean the room was and how friendly and helpful the staff was so I will book again. But I will be sure to avoid the rooms by the breakfast area.

8

Mark

May 17, 2025

·

Stayed 1 night

Everything was nice with the exception of the bed. The firmness of the mattress was harder than a brick.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, welcoming, and helpful, with smooth check-ins and attentive breakfast attendants in many stays. Some guests experienced slow or unprofessional interactions, early checkout pressure, or lapses in responsiveness.

Related guest reviews

2

Katlyn

Oct 31, 2023

·

Stayed 1 night

I didn't like how 5 minutes before check-out time, we had multiple house keepers banging on the door wanting us to check out. Very rude staff. Very dirty and stained beds. Will never return to this location.

6

Donna

Sep 15, 2025

·

Stayed 1 night

Front desk clerk was to busy trying to be funny or flirty with the guy ahead of me checking into five rooms. I waited 15-20 minutes and then my check in took less than 5 minutes.

10

John

Oct 9, 2024

·

Stayed 1 night

I didn’t get their names but the two women clerks who checked me in and out were especially helpful. Thanks again.

6

CHRISTOPHER

Sep 17, 2025

·

Stayed 6 nights

Continues to routinely have cold coffee, or empty thermoses…at 0715 in AM! And no one around to attend to keeping it full for guests. Breakfast choice never changes, and, again, is routinely not refilled for guests every AM.

10

Paula

Mar 18, 2025

·

Stayed 1 night

Staff was super friendly; comfortable place

10

Mary

Jul 22, 2025

·

Stayed 1 night

Your needs are met from the start of your stay until check-out by a top-notch team!

10

Tracy

Jul 5, 2025

·

Stayed 1 night

Very nice hotel. Great staff

10

David

Sep 24, 2023

·

Stayed 1 night

Every staff member encountered was very pleasant.

10

Colleen

Apr 22, 2025

·

Stayed 1 night

Helpful, friendly staff; great hot buffet breakfast!

10

Judy

Apr 24, 2025

·

Stayed 1 night

Manager was quick to address our concerns.

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AI-generated summary based on recent guest reviews

Location

Conveniently located just off I-57 near restaurants and gas stations, suitable for road trips. A few guests noticed traffic noise in rooms facing the highway.

Related guest reviews

10

Colleen

Feb 19, 2024

·

Stayed 1 night

We arrived after a long drive. Sandy greeted us with a warm smile. Checked us in & made sure we had a room that provided a quiet evening. There was a basketball team staying ( well behaved) but she made sure our room was away & back side away from the road noise. Great night sleep. Nice location & easy to find.

8

Perla

Dec 18, 2023

·

Stayed 1 night

Staff very helpful and friendly. Rooms are organized and well kept. The only downside is how close it is to the road, you can hear the traffic from the highway while trying to sleep.

10

Lauren

Oct 17, 2024

·

Stayed 1 night

Right off the highway, very convenient. Very clean, everyone was nice.

8

Nanthicha

Aug 19, 2025

·

Stayed 1 night

Good area near shopping area and restaurants. Close to Hwy and convenience.

8

David

Jun 21, 2025

·

Stayed 1 night

Good deal for the cost…plenty of places to eat nearby.

8

elaine

Dec 2, 2024

·

Stayed 1 night

right off the I57, easy to get to. good parking and right next door to Cracker Barrel.

8

Charles

Sep 20, 2025

·

Stayed 2 nights

Conveniently located for dining, shopping and interstate access.

10

Barton

Nov 29, 2023

·

Stayed 1 night

It was convenient to the highway but we did not hear the traffic noise.

10

Mari

Mar 2, 2025

·

Stayed 1 night

This hotel was very easy to get to. Easy on and off the interstate for travelers. It was clean and comfortable.

10

Cornell

Jul 25, 2025

·

Stayed 1 night

Property was clean, conveniently located to restaurants and gas stations.

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AI-generated summary based on recent guest reviews

Dining

Breakfast often earns praise for being hot and varied with helpful attendants. However, multiple reviews mention empty or cold coffee, slow restocking, limited choices, or items running out.

Related guest reviews

6

Jason

Aug 1, 2025

·

Stayed 1 night

Average place if you need a place to crash while passing through. The condition of the place is lacking but manageable. Old French fry and dust by the bed. Breakfast was extremely lacking. I went to try and get coffee 3 times and it was never fresh or hot. For $112 after tax, this place was way overpriced. I would have expected $79 at most

10

Norma

Mar 28, 2023

·

Stayed 3 nights

Best hot breakfast! Good bed and quiet. Staff very polite, friendly, and professional.

10

Charles R.

Sep 6, 2023

·

Stayed 3 nights

The gal doing the breakfast is a very hard worker and very friendly! Kept everything clean and she kept up with the supply of food for the very busy weekend!

10

Daniel

Oct 27, 2025

·

Stayed 1 night

One of the best variety breakfasts I've seen. Room was clean. Room was missing easy chair. Strong disinfectant smell when arrived. Bed was good.

6

CHRISTOPHER

Sep 17, 2025

·

Stayed 6 nights

Continues to routinely have cold coffee, or empty thermoses…at 0715 in AM! And no one around to attend to keeping it full for guests. Breakfast choice never changes, and, again, is routinely not refilled for guests every AM.

6

CHRISTOPHER

Aug 3, 2025

·

Stayed 3 nights

The breakfast was not always staffed/supplied as it should be, even at 0700, or 0800.

10

Shanda

Jul 2, 2023

·

Stayed 1 night

There was food in the microwave, the signal was not good on Tv. When we went to breakfast, we had to wait about 15 minutes, no coffee, no gravy, no plates, the lady from front desk and lady working breakfast bar was on Break.

10

Richard

Sep 21, 2025

·

Stayed 2 nights

I like the cleanliness of the hotel and the breakfast buffet. No one else has a bigger selection of food.

6

Stephen

May 7, 2025

·

Stayed 1 night

Everything was pretty much average when compared to the other hotels within which we stay. One thing that certainly stood out as a negative was the lackluster morning breakfast? Probably the worst we've seen.

10

Mike

Sep 28, 2024

·

Stayed 1 night

The room was clean and so was the bathroom. The free breakfast was very good and they had a good variety. Friendly staff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$69
February	$80
March	$96
April	$105
May	$112
June	$96
July	$98
August	$89
September	$82
October	$99
November	$86
December	$76

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $118	18 $133	19 $116
20 $96	21 $88	22 $88	23 $101	24 $101	25 $123	26 $121
27 $92	28 $94	29 $90	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $113	2 $140	3 $140
4 $105	5 $102	6 $101	7 $115	8 $113	9 $131	10 $145
11 $98	12 $104	13 $98	14 $107	15 $111	16 $145	17 $146
18 $114	19 $113	20 $102	21 $118	22 $116	23 $130	24 $126
25 $89	26 $91	27 $91	28 $91	29 $113	30 $129	31 $126

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Refrigerator & Microwave (Larger Room;With Sofabed)

Standard Room, 1 Queen Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Marion Hotel

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Prices for upcoming dates