Name: Best Western Galleria Inn & Suites
Address: 601 Dingens Street, Buffalo, New York, United States of America, Buffalo, New York, US
Price range: $86–$183 per night
Rating: 7.77

What guests think

At Best Western Galleria Inn & Suites, travelers often praise the friendly staff and highway access, but many also describe an aging property with inconsistent maintenance, smoke or musty odors, and recurring issues with heating, cooling, and room fixtures.

Cleanliness feedback is mixed, ranging from spotless rooms to complaints about stains, lingering odors, mold, and in several cases reports of bed bugs or pests. Facilities are limited or unreliable, with repeated notes of the outdoor pool being closed, a weak gym, and some security or noise concerns including propped-open side doors and a nearby nightclub. Breakfast ranges from solid to subpar depending on the day. Expect a budget stay with variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities feel dated and inconsistent: many note the outdoor pool being closed, a weak or broken gym, and some exterior doors or security features not working; parking is generally available but can be tight at times.

Related guest reviews

4

Jill

Jun 18, 2023

·

Stayed 1 night

The room's air conditioner doesnt work, and i am still waiting for someone to come look at it. The bedspread and couch have cigarette burns, and it is a non smoking room. No water in pool, no water in hot tub. There is a funky antiseptic smell in the hallway. The doors that go outside to the parking lot either are not locked or does not work.

8

Alesia

May 25, 2024

·

Stayed 1 night

The only things that were bad about this hotel, was that there was a broken window in our hallway, and the pool was not in service, but it is only May in Buffalo, so most wouldn’t be using the outdoor pool

8

Elvira

Jul 7, 2024

·

Stayed 5 nights

general it was good, except that there was a very uncomfortable moment because I arrived at 12:30am very tired and there was no place to park my car and I had to wait for 10 minutes to get a space. In my opinion the hotel should reserve the space for the guests.

8

Karen

Oct 30, 2024

·

Stayed 1 night

The carpets were very worn. Christmas decorations were up, it is October. Candle holders on mantle in the lobby had 2 holders and 1 candle. Pillows were lumpy. It would have been nice if the EV chargers were functional.

4

Kathryn

Jun 26, 2023

·

Stayed 1 night

Manager at desk very friendly. Room was clean but no glasses and TV remote did not work well. Was not informed before stay that pool was not available. Breakfast was not very good and coffee was terrible. Price was high for a one night stay.

6

Lori

Jul 16, 2025

·

Stayed 2 nights

Disappointing cuz the pool wasn’t open but stayed just the one nite … it’s just okay …. Next day we went to another hotel with a pool and I was very happy!

6

Deja

Oct 12, 2024

·

Stayed 2 nights

The breakfast was adequate and tasted ok. Didnt like tht there was no microwaves in the room. Was disappointed because it stated there was pools available but when we got there we were told pool was 'closed'.

4

Deborah

May 11, 2024

·

Stayed 1 night

Gym was dysfunctional with many machines broken and weights missing. Hot tub was not open. Our room was at the end of a hallway that had a convenient exit door but the door’s keycard scanner to unlock it from outside didn’t work. Interior of the room was very outdated.

6

Nick

Jul 7, 2025

·

Stayed 1 night

Friendly staff, small but clean and quiet rooms. Good sleep and basic, clean bathroom. Breakfast was also basic and uninspired, coffee was not Starbucks and the gym was poor. Very few weights and broken equipment. Also, pool opened too late for an early summer swim.

10

Jacinda

Aug 4, 2025

·

Stayed 3 nights

I really liked the open spaces inside the hotel itself. There were areas that were open to the sky within the hotel. The pool was also nice for me and my kids to come back from Darien Lake and swim until 9pm before going to sleep. The woman at the front desk was very helpful and very nice and the breakfast was good each morning.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with several guests noting stains, musty or smoke smells, mold, pests, and occasional bed bug reports; others reported clean or spotless rooms.

Related guest reviews

2

Luke

Oct 19, 2024

·

Stayed 1 night

I was packing up this morning to leave and saw bedbugs crawling on the mattress. I took a picture of one and told the worker at the front desk and he seemed like he didn't care. In highly upset that I paid 160 dollars for a room that has bedbug's. I need someone from management to get ahold of me to see what can be done about this

4

Sharon

Jul 1, 2025

·

Stayed 2 nights

Stains on hall carpet, room carpet. Stains on bed cover and couch. Toilet had sewer smell. Shower was fantastic. Bathroom tile floor very clean. Staff very helpful.

10

Janet

Oct 19, 2025

·

Stayed 2 nights

The room was nice and clean. The bathroom was spacious. Th e only thing I didn't like was when I wanted it warmer in the room, when the temp goes above 65 degrees, the fan is very loud.

6

Cindy

Aug 10, 2025

·

Stayed 1 night

The bathroom towels were used and the bathroom did not appear to have been cleaned or at least not very well

10

Gerard

Mar 3, 2025

·

Stayed 1 night

Our room was very clean our room was very clean

2

Muni

Oct 15, 2024

·

Stayed 3 nights

We had bed bugs in the room we couldn’t sleep from the bites

2

JauMece

Apr 30, 2023

·

Stayed 1 night

This property has bed bugs

2

Steven

May 26, 2025

·

Stayed 1 night

First of they gave me a room that was already occupied, waited 25 mins for a new room. Got to the new room and was super dirty, hair in the shower. The worst experience

2

Allyson

Sep 23, 2024

·

Stayed 1 night

Dirty bathroom, old dated and smelly rooms with cigarettes burns all over bedding and sofa. We will never stay here again.

4

Beata

Feb 22, 2025

·

Stayed 1 night

Room was dirty and smelled like smoke however it was a non smoking room. Breakfast horrible: I had eggs , it did it look good but I trusted they wouldn’t put bad eggs out there?!! Made me sick after. Throwing up all the way home

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Rooms

Rooms are dated and often small, with mixed comfort: several note sagging mattresses, small pillows, loud HVAC, interior windows or limited natural light, and occasional issues with TVs, fridges, or Wi-Fi.

Related guest reviews

10

Rheta

Sep 7, 2024

·

Stayed 2 nights

Great little property right off the thruway. Room was a great size, continental breakfast was decent and included eggs, sausage, potatoes. Free parking, exercise room. It worked perfect.

6

Nanthavaruny

Aug 20, 2024

·

Stayed 2 nights

small beds

4

Mary

Jun 16, 2024

·

Stayed 1 night

The rooms need to be updated. Air conditioning noisy. Big red stain on carpet. Photos available Our first room had a bad odour. We were moved to another room. This was beside an external exit. The door was opening and closing throughout the night and next morning. Also if we did not slam our door shut it didn’t close properly. We will not stay there again.

6

Julia

Sep 7, 2024

·

Stayed 1 night

Convenient and right off the highway. Decent breakfast, friendly check in. However, the lack of an exterior window and natural light was a huge negative. I would not have stayed there had I known.

6

LaQuilla

Jun 30, 2024

·

Stayed 2 nights

The shower head was old and kept the floors wet. The shower curtain was old. The rooms were a little small and did not look like the pictures advertised on the website. The walls and the room curtains also had stains on them.

8

Yvette

Oct 7, 2024

·

Stayed 2 nights

Stayed at Best Western for a weekend trip for a concert. Check in was smooth, great parking, the room was smaller than I thought but it was comfortable. The room we had didn’t have a view. I think the hotel was a motel at one time where the doors were outside and were remodeled so our window showed the interior hallway. The hvac was loud but awesome temperature. Overall it was a good stay.

6

Bruce

Jul 17, 2025

·

Stayed 1 night

Dated small room. Doors don’t close without using some force, so loud banging through the nite. Breakfast was the usual fare although not done very well. Area around the motel was pretty depressed.

6

walter

Jul 20, 2025

·

Stayed 4 nights

Toilet ran and self-flushed for three nights. I notified them twice the first day after it started but whatever they did did not fix the problem. Then they were very attentive to the issue. Now It only re-flushed/refilled every hour instead of 10 minutes. The bed in #138 has a massive depression on the right side and needs to be replaced. Showers are powerful. At checkin the front desk lady said I was rude when I asked her twice if the rooms smelled like smoke. Hey, I want to know! Rooms smelt a bit of smoke. I wasn't going to deal with her again so I put up with it. Price was good. Would I stay there again? Only if I was broke.

6

Nadia

Jul 22, 2024

·

Stayed 4 nights

Stay was just okay. No microwave in the room like it said when I booked the room. Refrigerator did not work. Wi-Fi did not work. Breakfast was okay.

6

Christine

Jun 30, 2024

·

Stayed 1 night

The mattress on the bed was not in the best of condition. When I sat on the bed, the it sank. Apparently the mattress has seen its usefulness. For a comfortable sleep, they should consider a new one. The sofa in the room also has the same problem. It is not firm and when it was sat on, it also sank.

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Service

Service is frequently praised as friendly and helpful, with quick problem-solving at times; however, a few guests experienced slow or unprofessional check-in and complaints about cash-only early check-in fees.

Related guest reviews

10

Faith

Aug 5, 2024

·

Stayed 3 nights

I had a good experience at BW. They have very professional and friendly staff and in particular I would like to recognize Jackie who checked me in and was there for atleast one shift during my 3-night stay. She was very helpful. I enjoyed the breakfast that was offered. It was excellent. Overall the stay was good but the room carpet could be changed as it was old and kind of made the room stuffy and smelt damp when I checked in. I am extremely sensitive and as a result my nose was mostly blocked when I woke up in the morning. Despite that I would definitely return because of the overall service.

10

Usman

Aug 22, 2025

·

Stayed 1 night

The hotel had spotless rooms, and the service was amazing. We left four pairs of shoes at the hotel. We contacted them, and they were able to locate our missing shoes and ship them to our home.

6

Shahzad

Jul 25, 2025

·

Stayed 1 night

We were assigned a room with several issues: the toilet was not functioning, the closet door wouldn't close, and there was no lock on the bathroom door. I brought these concerns to the reception, where an older lady responded dismissively, saying, "The maintenance guy is gone, and it's not possible to have everything perfect in the room." Fortunately, a helpful and professional Indian staff member arrived and promptly moved us to a different room that was in excellent condition. His assistance was greatly appreciated, especially compared to the reception staff, whose lack of professionalism and customer service skills was evident. Although the property is somewhat old, it is maintained in an acceptable condition.

2

Troy

Jan 14, 2025

·

Stayed 3 nights

Stayed at the BW due to its location for the bills game and the last time I will ever stay at a BW. During check in my father landed into Buffalo before I did, I gave him my confirmation number and told him to check in so he can get settled. The front desk clerk on Friday 1/10/25 told my father there was an early check in fee of $25 cash only to avoid tax. My father paid the $25 and witnessed the money get pocketed. The room- Very uncomfortable beds where I can feel the base board under the mattress. The hotel staff allowed children to run up and down the halls screaming stomping and banging on doors. This lasted from about 8pm-2am. The doors are so thin you can hear every person walk by and their voice as clear as if they were in the room with you. Last but not least, I woke up with bites all over from head to toe, literally, bites on my neck hands back stomach legs arms and toes. We found bed bugs in our bed the last night of our stay possibly from when they switched our sheets. Worst experience ever.

8

Jean

Apr 2, 2024

·

Stayed 1 night

Thanks for a quick and clean stay. Jackie was awesome!!

8

Laura

Jun 15, 2025

·

Stayed 1 night

The property is old and dated but the staff is very friendly and helpful! Conveniently located close to Highmark stadium and downtown Buffalo!

10

Kathleen

Jun 26, 2025

·

Stayed 1 night

Jackie at the front desk was very friendly and helpful

2

Robert

Aug 8, 2025

·

Stayed 1 night

Staff Indian guy wasn’t profesional . I am a member of BW and he refused add my stay to BW He was rude and ignorant. I am not revomeding stay in this hotel

2

Michael John

Apr 6, 2024

·

Stayed 1 night

Worse check in I have ever had at a hotel. Slow beyond belief. One customer in front of us and it took like 10 to get to us. Then when it’s our turn finally, the phone rings and the front desk check in guy puts are check in down and starts dealing with the reservation change for whoever is on the phone, versus taking his/her number and calling them back. I finally grabbed my credit card and ID from his desk and was about to walk out when that finally got his attention back on us, the clients in front of him.

2

Samantha

Apr 20, 2024

·

Stayed 1 night

Room was horrendously hot when we checked in. No windows to open. AC unit did not work. Expressed concerns to front desk and was dismissed. We went out and came back and the carpet of our room was soaking wet, again told front desk, was told we would get a new room and was forgotten. Bathroom door did not close and lock on room door did not work. Informed front desk of all concerns again at check out so another guest was not placed in the room. Was dismissed and told to have a nice day. Room 154

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Location

Convenient just off the highway with easy access to downtown and Highmark Stadium; several guests disliked the surrounding area and noted a nearby nightclub that can cause late-night noise.

Related guest reviews

6

Julia

Sep 7, 2024

·

Stayed 1 night

Convenient and right off the highway. Decent breakfast, friendly check in. However, the lack of an exterior window and natural light was a huge negative. I would not have stayed there had I known.

10

Jamie

Oct 21, 2024

·

Stayed 2 nights

We came up for a Buffalo Bills game. It was our first time to the area so we weren’t sure what to expect. The hotel was centrally located to everything we did while there. Staff were polite/helpful and room was clean. Can’t wait to be back. Go Buffalo.

10

Tracy

Oct 20, 2024

·

Stayed 1 night

Front desk staff was extreme nice and answered all our questions. Room was comfortable and clean. I was very happy to see the police patrolling the property in the early morning hours when i went out for a cigarette... The area is very residential and quite but close to shopping and restaurants....I would definitely stay again.

4

Susan

Sep 13, 2024

·

Stayed 1 night

It was the minimum of what I'd expect in a hotel room. We were unpleasantly surprised that the area around the hotel was less than desirable. I would not stay at this hotel again.

8

Sheebie

Oct 4, 2024

·

Stayed 1 night

Seedy part of town. No close-by restaurants.

8

JoAnn

Nov 18, 2024

·

Stayed 1 night

Stayed for a Buffalo Bills game. #gobills Room was clean, staff helpful, friendly. Approximately $30 Uber to Stadium. 4 minute wait. Worked perfectly for what we needed it for. Will stay again. Thank you!

8

Laura

Jun 15, 2025

·

Stayed 1 night

The property is old and dated but the staff is very friendly and helpful! Conveniently located close to Highmark stadium and downtown Buffalo!

10

Jeremy

Nov 3, 2025

·

Stayed 2 nights

Easy location to access and easy checkin

8

Jake

Jul 19, 2025

·

Stayed 1 night

I liked the gym(24hr) and the pool. Place was nice but I didn't care for the surrounding location. Good for the value..I wud stay again.

6

Lynwood A

Apr 14, 2025

·

Stayed 1 night

Zero amenities around the area. No entertainment near by

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback varies: many found it good or a solid start, while others reported limited selection, items not replenished, or broken machines; overall quality ranges from decent to disappointing.

Related guest reviews

10

Rheta

Sep 7, 2024

·

Stayed 2 nights

Great little property right off the thruway. Room was a great size, continental breakfast was decent and included eggs, sausage, potatoes. Free parking, exercise room. It worked perfect.

4

Paula

Nov 17, 2025

·

Stayed 2 nights

I drove 5 hours to be told I did not have a reservation. When I have printed out my confirmation. Manager/owner I believe Mr Patel (exceptionally nice) called Expedia to be told I do have a reservation for 2 nights. 20+ minutes to check in. No fan in the bathroom, in room 156 ceiling paint in bathroom is peeling, mattress on bed right side is well used left side is better. Pressure in shower is the best I have ever had and breakfast was great.

6

Ethan

May 5, 2025

·

Stayed 1 night

Rooms were clean, easy check in. Breakfast was lacking, pancake maker didn’t work and all they had was powdered eggs and some very greasy boiled sausage.

6

Esthefania

Jul 1, 2024

·

Stayed 1 night

The hotel was ok. The beds were comfortable and the staff was friendly. However, breakfast was a little chaotic and understaffed. The staff struggled to refill the hot breakfast station fast enough to meet the amount of guests. The coffee and juice machines also stopped working at breakfast time so there were no drinks available except for milk.

10

Brian

Apr 11, 2025

·

Stayed 1 night

Excellent breakfast, if not a bit early. Attentive and friendly staff

10

Violeta

May 24, 2023

·

Stayed 2 nights

More options with the continental breakfast. Clean and organized. Bagels and pancakes!

2

Scott

May 21, 2023

·

Stayed 1 night

The shower was full of hair which meant it wasn't clean. We decided to forego the shower and take one at home. The breakfast was sub-par with no real good offerings or attractiveness. Expected more for the money.

4

Kathryn

Jun 26, 2023

·

Stayed 1 night

Manager at desk very friendly. Room was clean but no glasses and TV remote did not work well. Was not informed before stay that pool was not available. Breakfast was not very good and coffee was terrible. Price was high for a one night stay.

8

Chiara

Jun 15, 2025

·

Stayed 1 night

Great location, clean room and good breakfast, we would definitely stay here again.

10

Nicholas

Jun 14, 2023

·

Stayed 3 nights

Remember - you get what you pay for. For the money, it's great. King size comfy bed. Large room and bathroom. Very quiet. Limited breakfast. Very friendly and attentive staff. We had a problem with our room - it was dealt with quickly, efficiently and professionally. Pool was drained but weather so bad it didn't matter. Gym equipment dated. Would recommend.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$91
February	$87
March	$87
April	$87
May	$121
June	$113
July	$121
August	$117
September	$121
October	$113
November	$109
December	$105

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $121	17 $183	18 $135	19 $154
20 $90	21 $88	22 $88	23 $89	24 $88	25 $134	26
27 $89	28 $89	29 $89	30 $89

Su	Mo	Tu	We	Th	Fr	Sa
				1 $92	2 $112	3 $172
4 $87	5 $89	6 $91	7 $89	8 $89	9 $111	10 $110
11 $91	12 $89	13 $91	14 $90	15 $91	16 $108	17 $108
18 $90	19 $91	20 $89	21 $86	22 $89	23 $109	24 $109
25 $88	26 $89	27 $89	28 $89	29 $91	30 $109	31 $166

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds, Refrigerator

Suite, 1 King Bed, Kitchenette (With Sofabed)

Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 1 Queen Bed, Accessible

Standard Room, 1 King Bed, Refrigerator & Microwave (Shower Only;With Sofabed)

Standard Room, 1 Queen Bed, Refrigerator

Standard Room, 1 King Bed, Refrigerator

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Best Western Galleria Inn & Suites

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Prices for upcoming dates