Is parking available at the property?

Self parking is available on-site for a fee of CNY 80 per day. Parking is limited and height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available for a fee of approximately CNY 173 per person. Breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in time is at 2:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Is there an airport shuttle service available?

Yes, airport shuttle services are available for a surcharge of CNY 595 per vehicle (one-way, maximum occupancy 4). Guests must contact the property 24 hours prior to arrival to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features wheelchair-accessible facilities including elevators, step-free entrances, and a wheelchair-accessible public washroom. There is also a wheelchair-accessible path of travel and limited wheelchair accessibility in some areas.

Where is the property located in relation to key landmarks?

The hotel is centrally located in Shanghai, within a 10-minute drive of The Bund and Nanjing Road Shopping District. Nearby attractions include Century Park (1.3 km), Shanghai Science and Technology Museum (1.5 km), and Shanghai Tower (5.0 km).

Does the property have a swimming pool?

Yes, the property features an indoor pool, which is accessible from 10:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property. The minimum age for children to stay for free is not specified.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of CNY 291.5 per night. Advance request or confirmation is required for rollaway beds.

DoubleTree by Hilton Hotel Shanghai - Pudong | Book like an insider

What guests think

At DoubleTree by Hilton Hotel Shanghai - Pudong, guests highlight spacious, clean rooms and a location convenient for Pudong business and airport access, though it is away from central sights and a modest walk to the metro.

Several reviews note that parts of the property and rooms feel dated, with occasional maintenance issues such as weak water pressure, bathroom clogs, or temperature control problems. Service feedback is mixed, combining many reports of friendly help with recurring comments about limited English and, at times, unhelpful attitudes. Expect a comfortable, good value base in Pudong with a few trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are mixed: the lobby and pool are appreciated, but parts of the complex feel old; the pool enforces swim caps, spa areas have had maintenance closures, and the bar reportedly closes early.

Related guest reviews

8

Shiue Ling

13 Sept 2024

·

Stayed 1 night

Hotel is a little dated to be a 5 star. Maybe it was 20 years ago. It needs a good revamp and re modeling done. The tv was so old and so was the carpeting and fixtures. Location was good though. Had a new square with restaurants just behind the hotel.

8

JAE HYOUNG

4 Mar 2025

·

Stayed 1 night

호텔 시설이 너무 오래되었습니다. 위치는 괜찮습니다.

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6

Shiva

28 Jun 2025

·

Stayed 1 night

The lobby is new but the rooms aren’t. The carpet looks like casino carpet ! The rooms are not refurbished. Staff are untrained and impolite , they care more about Chinese customer comparing to foreigner , the breakfast buffet isn’t impressive , lettuce were old and options were limited

8

Moises

24 Jun 2024

·

Stayed 1 night

The main thing I would like to change is the swimming pool hours and that spa is available (jacuzzis and steam room were on maintenance)

6

Chun Ying Julia

9 Dec 2025

·

Stayed 2 nights

Hotel environment and facilities are good. Lack of attentiveness in service.

10

JAEYONG

21 Jun 2024

·

Stayed 2 nights

수영장이 넘 훌륭한 설비 이고 안전요원.수질상태 넘 잘되있는 가성비 정말 좋은 호텔 입니다

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6

Hollyann

1 Oct 2025

·

Stayed 6 nights

The hotel has a very dated feel to it. I was really looking forward to enjoying the pool after a morning of meetings but felt incredibly uncomfortable going there with 3 male lifeguards who insisted I wore a swimming cap. I went for 10mins in the end and never went back. Probably would have been ok if there was some music or something. My room had a kitchen but there was only a cup and glass to use with the kettle and fridge. No cutlery, no spoons so it was completely pointless to have. The room was spacious and a good space to work from. The cleaner came really early each day so I had to remember to turn the bell off and hang the 'Do not disturb' banner on. I liked the morning Shirley Temple dispenser

8

Byung Je

7 Jul 2024

·

Stayed 3 nights

우선 Wifi는 연결되었으나 Hand phone 사용 외에 note book에서는 전혀 연결이 안될 정도로 미약함. 욕실의 scale은 작동이 안되고, 방안 온도 조절 장치도 작동이 안됩니다. 직원들은 친절하고, 아침 뷔페는 비교적 좋았으며 전시장, 와이탄과 가까운 거리로 위치는 좋습니다. 로비도 크고 엘베 작동 잘 됩니다.

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10

Yung-Yuan

13 Sept 2024

·

Stayed 2 nights

飯店酒吧10點就休息了，比一般飯店來得早很多！

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6

tsin man

12 Aug 2024

·

Stayed 3 nights

facilities a bit old

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and common areas are generally very clean, with many guests praising housekeeping. There are isolated issues such as a stained duvet, bathroom clogs, and occasional missed toiletries.

Related guest reviews

10

Hsin I

27 Sept 2024

·

Stayed 1 night

整個飯店很氣派，服務人員也很優秀，雖然房間老舊，但很乾淨

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10

Konstantin

8 Nov 2025

·

Stayed 4 nights

clean room, nice views out of the window, good breakfast choice

8

Yuki

25 Aug 2025

·

Stayed 1 night

布団本体に血がついていた。

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8

hiroshi

15 Nov 2025

·

Stayed 1 night

清潔

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10

Aleksey

27 Nov 2025

·

Stayed 1 night

The staff was great, room and bathroom was very clean. We stay just one night, and they help with everything we ask. View for the room was amazing.

10

Hussain

18 Sept 2024

·

Stayed 4 nights

The rooms were immaculate and very comfortable"

10

Dan

5 Nov 2025

·

Stayed 5 nights

The hotel surroundings and the room were exceptionally clean, which I greatly appreciated. Additionally, the staff was consistently friendly and welcoming throughout my stay. The location also worked very well for my needs.

8

Junyup

18 Nov 2025

·

Stayed 3 nights

화장실 잘 막힘

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10

HANNAH

23 Oct 2025

·

Stayed 1 night

Great hotel, rooms are spacious and very clean. Didn’t have time for breakfast unfortunately. Located about a 30-40 min drive to Pudong airport. Would definitely stay again.

8

Ayako

20 Nov 2024

·

Stayed 4 nights

Rooms are spacious and well cleaned. The front desk staff is also very helpful. Only regret is that the shampoo was not replenished.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, often with good views, but decor and fixtures feel dated; some guests report smoke smells, hard or sagging mattresses, weak water pressure, noise, and Wi Fi that can be slow or restricted.

Related guest reviews

8

HYEJIN

15 Nov 2023

·

Stayed 4 nights

출장으로 갔는데 5성급이에요 내부는 약간 오래된 느낌은 있는데 방도 커요 단점이라면 수압이 조금 약해요

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8

Shiue Ling

13 Sept 2024

·

Stayed 1 night

Hotel is a little dated to be a 5 star. Maybe it was 20 years ago. It needs a good revamp and re modeling done. The tv was so old and so was the carpeting and fixtures. Location was good though. Had a new square with restaurants just behind the hotel.

10

Aleksey

27 Nov 2025

·

Stayed 1 night

The staff was great, room and bathroom was very clean. We stay just one night, and they help with everything we ask. View for the room was amazing.

10

Manivannan

27 Nov 2025

·

Stayed 4 nights

Good and spacious room.

4

Suk Ha

14 Sept 2023

·

Stayed 4 nights

old design and furnishing

6

Robin

11 Apr 2025

·

Stayed 5 nights

China was amazing, and the hotel was okay. The bed was very old and sagging. Wifi in China is very poor and controlled by the government. You cannot access many of the sites you need or want.

6

Hollyann

1 Oct 2025

·

Stayed 6 nights

The hotel has a very dated feel to it. I was really looking forward to enjoying the pool after a morning of meetings but felt incredibly uncomfortable going there with 3 male lifeguards who insisted I wore a swimming cap. I went for 10mins in the end and never went back. Probably would have been ok if there was some music or something. My room had a kitchen but there was only a cup and glass to use with the kettle and fridge. No cutlery, no spoons so it was completely pointless to have. The room was spacious and a good space to work from. The cleaner came really early each day so I had to remember to turn the bell off and hang the 'Do not disturb' banner on. I liked the morning Shirley Temple dispenser

6

EunYoung

8 Jul 2025

·

Stayed 4 nights

객실에 담배 냄새가 심하고 에어컨 온도를 컨트롤 하기가 어려웠으며 숙박 기간에 고장이 날 정도로 관리 상태가 불량했습니다 건물이 상당히 오래 되어서 관리가 안되어 보입니다 지하철역과 거리가 거의 1km정도로 호텔 위치가 좋지 않습니다

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6

nobuaki

5 May 2024

·

Stayed 3 nights

近くにコンビニ無いみたい他の部屋の騒音うるさい

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10

SO

14 Nov 2023

·

Stayed 4 nights

部屋が広く、綺麗で快適に眠れました。地下鉄駅から徒歩約10分ですが、歩道がデコボコなので重いスーツケースを転がすのに苦労しました。

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Service

Service feedback is mixed: many describe staff as friendly and helpful, but recurring comments cite limited English proficiency and occasional unhelpful or impolite interactions, with inconsistent issue resolution.

Related guest reviews

4

Giai Chi

4 May 2025

·

Stayed 3 nights

Staff unhelpful

10

Veronika

17 Jan 2026

·

Stayed 1 night

Hjälpsam personal

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10

Mei Wang

10 Nov 2025

·

Stayed 2 nights

Staff are very helpful and friendly

6

Shiva

28 Jun 2025

·

Stayed 1 night

The lobby is new but the rooms aren’t. The carpet looks like casino carpet ! The rooms are not refurbished. Staff are untrained and impolite , they care more about Chinese customer comparing to foreigner , the breakfast buffet isn’t impressive , lettuce were old and options were limited

10

Betelhem

7 Mar 2024

·

Stayed 4 nights

Good service

2

Calvin

16 Nov 2025

·

Stayed 4 nights

The room was hot and suffocating. We were told by the staff that the central A/C was turned off for no apparent reason. We had to talk to the staff manning the Hilton Honor to get our room changed to a different floor. It was a little cooler at 23-24 Celsius but no A/C. We can't imagine how people tolerate the hot room temperature. We had dinner for 3 nights at the restaurant inside the hotel. The wait staff at the restaurant does not understand English to answer our questions about the food items on the menu as a menu item was mis-translated from Chinese to English, which caused us to send the food back. The overall experience at the Double Tree in Shanghai was no comparison to the ones in the U.S. where we stayed at various cities. It was disappointing.

6

Chun Ying Julia

9 Dec 2025

·

Stayed 2 nights

Hotel environment and facilities are good. Lack of attentiveness in service.

10

Emilio

29 Oct 2025

·

Stayed 1 night

Room was great, friendly staff

8

YEON HAN

19 Nov 2024

·

Stayed 4 nights

THIS WAS A FIVE STAR HOTEL BUT THEY COULD NOT SPEAK ANY ENGLISH

10

Dan

5 Nov 2025

·

Stayed 5 nights

The hotel surroundings and the room were exceptionally clean, which I greatly appreciated. Additionally, the staff was consistently friendly and welcoming throughout my stay. The location also worked very well for my needs.

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Location

Convenient for Pudong work and airport access, with a metro station within walking distance, but it is not central and some find the walk to transit or nearby amenities longer than expected.

Related guest reviews

10

SUNG YUP

19 Nov 2024

·

Stayed 2 nights

호텔은 대체적으로 만족스러우나 주변 인프라가 적음

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8

Mei Hui

21 Aug 2023

·

Stayed 3 nights

A nice hotel although a bit too far away from city center, but metro covers it all.

10

Estella

6 May 2024

·

Stayed 3 nights

I would say, even though it’s not in the central but taking cab it’s not expensive, everywhere about 19mins. But if one enjoys walking than it’s a perfect stay. I will book again same hotel on my future trips as well.

8

JAE HYOUNG

4 Mar 2025

·

Stayed 1 night

호텔 시설이 너무 오래되었습니다. 위치는 괜찮습니다.

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8

Byung Je

7 Jul 2024

·

Stayed 3 nights

우선 Wifi는 연결되었으나 Hand phone 사용 외에 note book에서는 전혀 연결이 안될 정도로 미약함. 욕실의 scale은 작동이 안되고, 방안 온도 조절 장치도 작동이 안됩니다. 직원들은 친절하고, 아침 뷔페는 비교적 좋았으며 전시장, 와이탄과 가까운 거리로 위치는 좋습니다. 로비도 크고 엘베 작동 잘 됩니다.

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8

Akira

6 May 2025

·

Stayed 3 nights

ゴールデンウィークの上海旅行で家族3人にて利用。エキストラベッドはフロントで手配出来た。場所は浦東側で、浦東空港から車で約30分、虹橋空港にも車で30分の位置。ホテルはやや古く感じられ、ラグジュアリー感はあまり無いが、清潔に保たれており、不満はない。コスパはかなり良いと思う。部屋は広めで、朝食は最低限なものはある感じ。コーヒーのテイクアウトも可。麺のトッピングが日替わりで四川風や上海風など各種用意があって良い。チェックインの際に配布される暖かいクッキーは美味しかった。日本語が話せるスタッフはいなかったが、英語はフロントで通じた。近くに世紀公園という良く整備された公園があり、ジョギングに最適。上海ディズニーにも車でアクセスは良い。車で5分くらいのところにケリーセンターというショッピングモールがあるので、近場で食べたいならそこがおすすめ。

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10

Dan

5 Nov 2025

·

Stayed 5 nights

The hotel surroundings and the room were exceptionally clean, which I greatly appreciated. Additionally, the staff was consistently friendly and welcoming throughout my stay. The location also worked very well for my needs.

6

EunYoung

8 Jul 2025

·

Stayed 4 nights

객실에 담배 냄새가 심하고 에어컨 온도를 컨트롤 하기가 어려웠으며 숙박 기간에 고장이 날 정도로 관리 상태가 불량했습니다 건물이 상당히 오래 되어서 관리가 안되어 보입니다 지하철역과 거리가 거의 1km정도로 호텔 위치가 좋지 않습니다

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10

HANNAH

23 Oct 2025

·

Stayed 1 night

Great hotel, rooms are spacious and very clean. Didn’t have time for breakfast unfortunately. Located about a 30-40 min drive to Pudong airport. Would definitely stay again.

6

KATIA M

17 Apr 2025

·

Stayed 2 nights

Hotel com ótima localização. Café da Manhã excelente e quartos simples , porém espaçosos

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Dining

Breakfast is frequently praised for variety and quality, though others find it average or overpriced; the dinner buffet earns positive remarks, while occasional language issues caused ordering confusion.

Related guest reviews

10

Konstantin

8 Nov 2025

·

Stayed 4 nights

clean room, nice views out of the window, good breakfast choice

10

Kimberly

5 Nov 2024

·

Stayed 4 nights

I’ve stayed here many times for work and pleasure! Great breakfast easy to get around

8

WIN

23 Dec 2024

·

Stayed 2 nights

Breakfast variety is limited

2

Calvin

16 Nov 2025

·

Stayed 4 nights

The room was hot and suffocating. We were told by the staff that the central A/C was turned off for no apparent reason. We had to talk to the staff manning the Hilton Honor to get our room changed to a different floor. It was a little cooler at 23-24 Celsius but no A/C. We can't imagine how people tolerate the hot room temperature. We had dinner for 3 nights at the restaurant inside the hotel. The wait staff at the restaurant does not understand English to answer our questions about the food items on the menu as a menu item was mis-translated from Chinese to English, which caused us to send the food back. The overall experience at the Double Tree in Shanghai was no comparison to the ones in the U.S. where we stayed at various cities. It was disappointing.

8

Akira

6 May 2025

·

Stayed 3 nights

ゴールデンウィークの上海旅行で家族3人にて利用。エキストラベッドはフロントで手配出来た。場所は浦東側で、浦東空港から車で約30分、虹橋空港にも車で30分の位置。ホテルはやや古く感じられ、ラグジュアリー感はあまり無いが、清潔に保たれており、不満はない。コスパはかなり良いと思う。部屋は広めで、朝食は最低限なものはある感じ。コーヒーのテイクアウトも可。麺のトッピングが日替わりで四川風や上海風など各種用意があって良い。チェックインの際に配布される暖かいクッキーは美味しかった。日本語が話せるスタッフはいなかったが、英語はフロントで通じた。近くに世紀公園という良く整備された公園があり、ジョギングに最適。上海ディズニーにも車でアクセスは良い。車で5分くらいのところにケリーセンターというショッピングモールがあるので、近場で食べたいならそこがおすすめ。

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10

Smia

2 Oct 2025

·

Stayed 2 nights

The Doubletree by Hilton Pudong was such a nice hotel. We were only there for two nights but loved the service, the amenities, and the location. The room had an amazing view of the city. It was very spacious and clean. Definitely recommend the breakfast buffet as it is very convenient, reasonably prices and has lots of variety of foods.

8

Takeshi

8 Sept 2025

·

Stayed 1 night

ヒルトンと言うハイブランドにしては、感激がやや少ない、ロビーや建物などハード面はさすが、スタッフに関しては改善すればなおよし、朝食がイマイチ、コックさんに目玉焼きの焼き立てを頼んだが、できている物を指差しされ、その他の食材も前日まで宿泊していた中級ホテルよりも劣っていた。それほど不満ではないが、コストパフォーマンスは低いかなと感じた。

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8

Roma

14 Sept 2024

·

Stayed 5 nights

The hotels WiFi doesn’t allow you to use the WiFi while having your vpn on. Something to consider bc then you can’t use many of the sites u want to use. Mattress is as hard a rock, got bruises on the sides sleeping on the mattress. The breakfast was good, the lunch dinner buffet was really good. If you’re a fan of seafood they have all type of lobster crayfish clams squid. Some of the dishes are adventurous with squid mixed in with pasta and shrimp on pizza. They had an amazing tender lamb shoulder they cut, as well as unlimited lamb chops in great sauces the beef and chicken tacos were great too

4

JOAO R

4 Nov 2025

·

Stayed 6 nights

Os funcionários do hotel em sua maioria são antipaticos, o que é raridade na China. Os preços do café da manhã, almoço e janta são absolutamente caros. Um café da manhã para se ter uma ideia é de 178 RMB. O quarto em que fiquei fazia uma barulho absurdo de tempos em tempos. Fui reclamar e eles me trocaram de quarto porém fazendo cara feia. Comidas não chinesas são poucas no hotel

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6

KATIA M

17 Apr 2025

·

Stayed 2 nights

Hotel com ótima localização. Café da Manhã excelente e quartos simples , porém espaçosos

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4 $201	5 $150	6 $122	7 $117
8 $97	9 $92	10	11 $162	12 $163	13 $96	14 $92
15 $92	16 $107	17 $107	18 $111	19 $107	20 $92	21 $92
22 $92	23 $217	24	25 $156	26 $156	27 $96	28 $92
29 $90	30 $93

Su	Mo	Tu	We	Th	Fr	Sa
		1 $100	2 $100	3 $100	4 $85	5 $85
6 $85	7 $92	8 $95	9 $95	10 $92	11 $89	12 $85
13 $85	14 $92	15 $96	16 $92	17 $92	18 $85	19 $85
20 $85	21 $92	22 $96	23 $96	24 $92	25 $85	26 $85
27 $85	28 $92	29 $96	30 $95	31 $95

DoubleTree by Hilton Hotel Shanghai - Pudong

About this property

Location

Room options

Deluxe Room, 1 King Bed

Executive Room, 2 Twin Beds

Executive Room, 1 King Bed

Deluxe Suite, 1 King Bed

Executive Suite, 1 King Bed, Club

Room, 1 King Bed, Accessible

Room, 1 King Bed

Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds, City View

Deluxe Room, 2 Twin Beds

Deluxe Room, 1 King Bed, City View

Presidential Suite, Multiple Beds, Jetted Tub

Guest reviews of DoubleTree by Hilton Hotel Shanghai - Pudong

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about DoubleTree by Hilton Hotel Shanghai - Pudong

Prices for upcoming dates

Business details