Four Points by Sheraton Makkah Al Naseem

All the stay was in excellent place excellent staff very clean I felt all the five days as if I am at home The bus which schedule every half hour for 24/7 makes the stay as if we are by the Haram gates the bus is always there from the front of the hotel brings you back to the steps of the hotel I love it we never missed a pray in the Haram When ever I come back I will book here again

The Front office staff was really helpful. The rooms were immaculately clean. The property is huge and one can get lost in it. Plenty of dining options. Barista made a good coffee. 24-hour transport to Haram was a great advantage. I would stay in this property again. This is a great value money hotel given that hotel's close to HHaram charge a lot and with the bus service every hour it is a great added advantage. Staff was very helpful

Big facility and clean, but unfortunately no room service follow-ups, the bathroom water pipe was leaking, and bus trips were awful having to change buses to go to Makkah with no heads up.

Spent an hour trying to find the shuttle from the Haram to the hotel. Called reception but could not get adequate information on it. Finally ended up taking a taxi to the hotel. Arrived at the hotel half an hour after checkin time and waited almost two hours to be given a room. Was told the room was still being cleaned. I asked for water during the wait and was told that they didn’t have water. Did not expect that from a Marriott approved hotel.

There is a shuttle service every 30 minutes 24/7 from the hotel to Kaaba and back. Just remember your drop off point. If this is your first time, you may easily get lost. This should be the best selling point for the hotel. There is plenty of parking spaces. The front staff is pretty good. The person (forgot his name!) who checked us in was very professional. He has couple of degrees from the US (UCF, U WA) and is a very nice person. I would highly recommend this hotel to anyone and would not stay anywhere else.

المكان نظيف وسعره ممتاز. بالنسبه للباصات للمسجد الحرام تتوفر كل ساعه بس مواعيدها غير دقيقه. المنطقه تتوفر فيها خدمات جيده.

Clean homely vibe in the hotel and around. Frequent buses to the haram (you do however need to catch 1 more quick bus right after the stop to the main bus area) 30mins total trip time to step into haram

Their shuttle bus is very poor in service

There are some pro and cons ,hotel good ,clean comfortable,breakfast rich,some cons location far from away haram ,there is shuttle every per hour however return from haram a little bit problematic especially evening,sometimes I have used millenium shuttle,bus return frequency a little bit confusing and inconsistent ,for room i have been 5.floor ,there is noise coming outside on the roof equipment ,its working 24 hours ,if you are very sensitive for sleeping like me ,its very annoying

Nice hotel ..clean and quiet..shopping area near by..and masjid ayesha alrajehy next door .. The only thing I didn’t like it’s the (bus service..you have to use 2 buses to get to the haram….(10 minutes or less ) It’s maybe because Ramadan ..but everything else was good .

All the stay was in excellent place excellent staff very clean I felt all the five days as if I am at home The bus which schedule every half hour for 24/7 makes the stay as if we are by the Haram gates the bus is always there from the front of the hotel brings you back to the steps of the hotel I love it we never missed a pray in the Haram When ever I come back I will book here again

This was my second time staying at Sheraton. They checked us in very late but we were also allowed to check out later. The two things we didn’t like were that most of the towels were not clean. The white color on the towels turned into gray. The second thing, the Wi-Fi in the room was so slow that we couldn’t use it.

Very clean and quiet

Amazing! Clean, friendly, and quiet.

Everything was clean, the food was delicious and all the staff were helpful

Not worth it Lower your expectations The customer service is bad Room is not clean enough There is no enough supplies and so on

Room was ok. Washroom sink was leaking No house keeping done Need newer towels Did not keep up to Sheraton standards

There was no room services, I did stay two nights but nobody came to clean the room even once I have called the reception as well but it’s waste of time

Very nice and quiet and clean property. Enjoyed by stay!

The hotel service this time around is just on the average most especially the cleaning of the room. One has to call them everyday before the room is cleaned. Something should be done about this.

This was my second time staying at Sheraton. They checked us in very late but we were also allowed to check out later. The two things we didn’t like were that most of the towels were not clean. The white color on the towels turned into gray. The second thing, the Wi-Fi in the room was so slow that we couldn’t use it.

Hotel was reasonably clean. I had very little interaction with staff so i cant say much in that regard. Their shuttle service to Haram is excellent. They had ramadan buffet for about $32 per person, which is expensive but the food is really bad. The only reason we kept eating there was becaue it was convenient. The hotel rooms are small and the bathrooms were extremely tiny.

Pros: The hotel is in very good condition and clean. Breakfast is very good. Cons: - Bathroom was very small

Big facility and clean, but unfortunately no room service follow-ups, the bathroom water pipe was leaking, and bus trips were awful having to change buses to go to Makkah with no heads up.

le quartier est neuf et très agréable. la mosquée a proximité est magnifique. la navette chaque 1 heure et disponible h24 est très importante pour se rendre au HARAM. l'hôtel est fabuleux de l'extrieur mais très décevant au niveau des chambres tellement elles sont petites et ne reflètent guère le luxe qu'on est supposé avoir. la salle de bain est catastrophique c'est le point noir de cette établissement

we got a junior suite, and there was no Internet or light in our room.. very upsetting😡

Everything was good. But the Wi-Fi did not work most of the time and I needed at the time because I was from another country and did not have service

Room was ok. Washroom sink was leaking No house keeping done Need newer towels Did not keep up to Sheraton standards

There are some pro and cons ,hotel good ,clean comfortable,breakfast rich,some cons location far from away haram ,there is shuttle every per hour however return from haram a little bit problematic especially evening,sometimes I have used millenium shuttle,bus return frequency a little bit confusing and inconsistent ,for room i have been 5.floor ,there is noise coming outside on the roof equipment ,its working 24 hours ,if you are very sensitive for sleeping like me ,its very annoying

The bathroom they showed in pictures at booking time was wide , but the actual bathroom in the room was very small and was inconvenient.

Staff are amazing and the hotel is very clean and front desk were very helpful. Mr sherif from the restaurant staff was amazing at answering any question and going above an beyond to help us .

Spent an hour trying to find the shuttle from the Haram to the hotel. Called reception but could not get adequate information on it. Finally ended up taking a taxi to the hotel. Arrived at the hotel half an hour after checkin time and waited almost two hours to be given a room. Was told the room was still being cleaned. I asked for water during the wait and was told that they didn’t have water. Did not expect that from a Marriott approved hotel.

Staff are kind and nice Hotel overall was ok

There is a shuttle service every 30 minutes 24/7 from the hotel to Kaaba and back. Just remember your drop off point. If this is your first time, you may easily get lost. This should be the best selling point for the hotel. There is plenty of parking spaces. The front staff is pretty good. The person (forgot his name!) who checked us in was very professional. He has couple of degrees from the US (UCF, U WA) and is a very nice person. I would highly recommend this hotel to anyone and would not stay anywhere else.

They gave me a smoking room without asking me The coffee tray was not complete Shampoo bottles was not adequate

Best place great customer service

It was one of the worse hotel experience I ever had. When I arrived at the room, it smelled like someone had just smoked cigarettes; it had a powerful odor. We told the front desk to swatch the room and said, please wait. After waiting hours, we told them hey, we will go to the holy mosque to perform our Umrah; please make the change and leave the key card at the front counter, the person we spoke with at the counter agreed and said no problem. We returned the next day around 7 am. There was two lady at the counter Amal and Bashayer. We approached Amal and explained our situation; she was insulting and could not understand us. She called the other lady to help her translate; the lady told us that we still had the previous one and no changes had been made. I told them can you at least go check it out. Anyways, my wife and I end up sleeping in the smelly old room, and the tv and the lights come on when you plug in the key card, but no way to switch off any of them. Terrible service, terrible room, and sadly from the elevator to the room, there are no directions. If you get lost, you have to go around the entire building to find your room.

I liked its location but the staff is awful and they don’t clean the rooms when you ask them to do so.

المكان هادي والموقع ممتاز والشيك ان واشيك اوت ممتاز وسريع والطاقم متعاون مع العلم ان الفندق كان وقتها مذدحم وراح اكرر السكن فيه مرة ثانية

Not 5 star standards . Front desk lady very bad customer service needs training

Close to Rajhi Mosqu and walking area.

Really great option for those on an extended stay in makkah. It will take longer to get to the haram but you will be at peace with the area around and the masjid behind.

This hotel is far away from the Haram. Please consider taking taxi when the hotel shuttle service is not available.

Great location

There is a shuttle service every 30 minutes 24/7 from the hotel to Kaaba and back. Just remember your drop off point. If this is your first time, you may easily get lost. This should be the best selling point for the hotel. There is plenty of parking spaces. The front staff is pretty good. The person (forgot his name!) who checked us in was very professional. He has couple of degrees from the US (UCF, U WA) and is a very nice person. I would highly recommend this hotel to anyone and would not stay anywhere else.

le quartier est neuf et très agréable. la mosquée a proximité est magnifique. la navette chaque 1 heure et disponible h24 est très importante pour se rendre au HARAM. l'hôtel est fabuleux de l'extrieur mais très décevant au niveau des chambres tellement elles sont petites et ne reflètent guère le luxe qu'on est supposé avoir. la salle de bain est catastrophique c'est le point noir de cette établissement

المكان نظيف وسعره ممتاز. بالنسبه للباصات للمسجد الحرام تتوفر كل ساعه بس مواعيدها غير دقيقه. المنطقه تتوفر فيها خدمات جيده.

مكان مريح للاقامة بجانب جامع عائشة الراجحي يصلح للاقامة فيه في شهر رمضان

I loved the place; the staff, the entire hotel environment, and the surroundings outside were all fantastic!

Nice hotel ..clean and quiet..shopping area near by..and masjid ayesha alrajehy next door .. The only thing I didn’t like it’s the (bus service..you have to use 2 buses to get to the haram….(10 minutes or less ) It’s maybe because Ramadan ..but everything else was good .

The Front office staff was really helpful. The rooms were immaculately clean. The property is huge and one can get lost in it. Plenty of dining options. Barista made a good coffee. 24-hour transport to Haram was a great advantage. I would stay in this property again. This is a great value money hotel given that hotel's close to HHaram charge a lot and with the bus service every hour it is a great added advantage. Staff was very helpful

Hotel was reasonably clean. I had very little interaction with staff so i cant say much in that regard. Their shuttle service to Haram is excellent. They had ramadan buffet for about $32 per person, which is expensive but the food is really bad. The only reason we kept eating there was becaue it was convenient. The hotel rooms are small and the bathrooms were extremely tiny.

Pros: The hotel is in very good condition and clean. Breakfast is very good. Cons: - Bathroom was very small

Overall happy with this hotel. Here is my feedback: Pros: -Clean and convenient -Staff and service were great -Adjacent to Al-Rajhi mosque - heard Azaan all five times - music to our ears! - Starbucks, Dunkin and Danube (grocery store) all within a few steps of the hotel -Breakfast Buffet was super - great options and great service - you have to pay for it but it's absolutely worth it! -Bathroom had a proper shower area with handrails (they even had a cloth wire to dry clothes) - convenient for elderly guests Cons: -Location is farther away from Haram so shuttle or cab were absolutely necessary - the shuttle dropped us off about 10 minutes walk away from Haram -Ordering food as part of room service was not the best option as the food choices were not many - we had diet restrictions so that made it a lot harder -Rooms do not have microwave so bringing food from outside so we can warm it up was also not an option -Laundry service is not what you think of in western nations - there is no washer or dryer - you only get dry-cleaning service which you pay for per garment Saudi does not have the concept of laundromat / washers and dryers for public use. Dry cleaning is your only option! Something I wish I had known before our travel. Hopefully that helps someone. Pack clothes accordingly.

Everything was clean, the food was delicious and all the staff were helpful

It was indeed a very comfortable stay. Breakfast was superb. Very cooperative staff.

Clean and good breakfast

It was a very good experience. This is my second time in the hotel. It was a good experience but I believe they can do more in their service. I was surprised that they couldn't rewarm a cold food I early purchased from them. Overall the stay was good

Great hotel with amazing breakfast and friendly staff.

Les salles de bain petites. le petit déjeuner pourrait être améliorer