Hotel Madrid

Name: Hotel Madrid
Address: 6 Poniente Norte, 175. Barrio de Guadalupe, Tuxtla Gutierrez, Chiapas, Mexico, Tuxtla Gutierrez, Chiapas, Mexico
Rating: 9.07

"Immaculate beds"

"Loved the beds"

"Conveniently located"

"Clean rooms"

"Well-sized rooms"

"Welcoming staff"

Amenities

Airport shuttle
Non-Smoking Rooms
Room Service
Tour Desk
Housekeeping
Luggage Storage

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Property description

Make use of convenient amenities, which include complimentary wireless internet access and concierge services.

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Guest reviews

9.1

Superb

Based on 471 verified reviews

Who stays here?

Business

15%

Couple

36%

Family

31%

Group

12%

Solo

4%

What guests think

AI-generated summary based on recent guest reviews

At Hotel Madrid, travellers frequently praise the friendly staff, clean rooms, and central location near Parque de la Marimba, while noting recurring issues like noisy or aging air conditioners, spotty Wi‑Fi, and some inconsistent breakfast service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

6

Terry

13 Feb 2026

·

Stayed 2 nights

The good: it was a VERY good price and located close to Marimba park with many food options nearby. Staff were friendly and helpful. The bad: there was a smoke alarm - low battery alarm going off every 10 seconds that was very annoying and went unfixed even after being advised. How hard is it to change a battery?

6

William

26 Jan 2026

·

Stayed 1 night

The room was fine, minimal amenities, (soap). Staff were courteous. The AC worked fine but the fan made a lot of noise. There were no lights on the 3rd floor, we did find our room. In the morning we discovered a light switch. There was NO hot water, at all. Made me wonder if they were following the Mexican "motel" model - LOL The restaurant advertised was closed like permanent!

10

Veri

14 Jan 2026

·

Stayed 2 nights

Everything was good

10

David

5 Jan 2026

·

Stayed 1 night

The staff was great.

10

Amin

5 Dec 2025

·

Stayed 1 night

NA

6 Poniente Norte, 175. Barrio de Guadalupe, Tuxtla Gutierrez, Chiapas, Mexico

Location

A stay at Hotel Madrid Tuxtla places you in the heart of Tuxtla Gutierrez, within a 5-minute walk of Marimba Park and Museo de la Marimba. This hotel is 9.4 mi (15.1 km) from Canon del Sumidero National Park and 0.3 mi (0.5 km) from Museum of the City of Tuxtla Gutiérrez.

Marimba Park(0.1 Miles)

Museo de la Marimba(0.3 Miles)

Museum of the City of Tuxtla Gutiérrez(0.3 Miles)

Tuxtla Guitierrez Central Square(0.4 Miles)

Plaza Cívica(0.4 Miles)

Bicentennial Park(0.5 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

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