Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary self-serve breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:30 AM.

Does the property allow pets?

Yes, pets are allowed with a fee of USD 25.00 per accommodation, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities including public areas and rooms.

What is the location of the property in relation to key landmarks?

The property is located in the heart of Bloomington, within a 5-minute drive of Bloomington-Normal Factory Stores and Bloomington Center for the Performing Arts. It is approximately 2.8 miles from Grossinger Motors Arena and Miller Park Zoo.

Does the property have a swimming pool?

Yes, there is an indoor pool available, with access from 6:00 AM to midnight.

What are the policies for guests staying with children?

Up to 3 children 18 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

Country Inn & Suites Bloomington-Normal West

Average nightly price at Country Inn & Suites by Radisson, Bloomington-Normal West, IL by month, last 12 months (USD)
Month	Average price
January	$97
February	$86
March	$96
April	$93
May	$105
June	$149
July	$98
August	$95
September	$106
October	$94
November	$76
December	$71

What guests think

Reviews of Country Inn & Suites by Radisson, Bloomington-Normal West, IL describe a budget-friendly stay with mixed room conditions and cleanliness amid ongoing renovations, while amenities like the pool and hot tub are often closed or not as advertised.

Cleanliness ranges from spotless rooms to reports of musty odors, damp air, pests, and worn or stained surfaces. Room quality is uneven, with dated or poorly maintained fixtures and occasional Wi‑Fi problems alongside some spacious, comfortable suites. Service is often friendly, but lapses in responsiveness and communication appear in several stays. Expect a simple stay with variable quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are frequently closed during renovations, with some guests encountering unclear signage and a worn parking lot. Occasional issues noted with the elevator certificate and a leak in the fitness area.

Related guest reviews

8

Joanne

Jul 30, 2024

·

Stayed 1 night

Hotel associates knowledgeable and friendly. This location perfect halfway point when traveling to visit out of state relatives. Note: elevator certificate expired Feb 2024

10

Tori

May 13, 2025

·

Stayed 1 night

Pool was half empty and not usable. Old carpet sitting outside under porch.

8

Sharon

May 4, 2025

·

Stayed 1 night

Other properties have more choices for breakfast- not refilled very well. Is being renovated so pool and hot tub closed. Would have liked to know this ahead of time. Hot water for tea was lukewarm. Person at desk was handling desk and breakfast

4

Patricia

Jul 30, 2025

·

Stayed 1 night

The hotel is remodeling, but that was never mentioned on their website or when I reserve the room. The pool was closed. The park lot torn up. Worst of all the mattress was so bad, making someone roll to the middle as soon as I laid down. I told the receptionist about a light out on my bedstand. She said she would come up but never came up to the room. The faucet in the shower would only run cold water. I turned it off and turned it back on, then it would only run hot water. Very frustrating.

6

Jay

Aug 2, 2025

·

Stayed 3 nights

The Refrigerator did not work causing storage issues for my wife’s expensive diabetes medication. Also, the exhaust fan in the bathroom was broken. The staff seems to not really care saying they would let maintenance know. The pool was also not available either.

6

Julie

Sep 30, 2025

·

Stayed 1 night

They advertised a hot tub, but they took it out, so that was disappointing. That is one reason i booked there or i would have went somewhere else. When you pay for that and expect it to be there, that is not right. The beds were hard as well.

6

william

Sep 6, 2025

·

Stayed 1 night

The pool area had construction materials in it, and it wasn't clear if it was open. There were no signs on the pool door. Breakfast was good. I enjoyed our short stay.

6

Margaret And jim

May 9, 2025

·

Stayed 2 nights

Hotel was under renovation should have said that at booking time!!!

4

chad

May 11, 2025

·

Stayed 1 night

I like that they had recently put new carpet in but the chemicals in the carpet were too strong. Hot breakfast was gone because the hotel was at capacity and the pool was out of order. The parking lot had pot holes.

6

George

May 9, 2025

·

Stayed 1 night

Nice place but should notify people it’s under renovation!

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Cleanliness

Cleanliness is inconsistent: some guests found rooms clean, while others reported musty odors, dampness, pests, and stained or worn surfaces.

Related guest reviews

2

Bridget

Sep 25, 2025

·

Stayed 1 night

Staff was nowhere to be seen when we arrived. Rang the bell, called the phone, nothing for nearly 10 minutes. Then got to the room and the bathtub looked dirty, the paint job in the bathroom was sloppy with paint drips on the tile floor. There were crumbs in the bed when we pulled back the sheets and the nightstands had cup rings and also sticky stuff on them. We usually have great experienced with Country Inn & Suites which is why I prefer to book rooms with them. But this location is not great.

2

Cathy

Mar 21, 2025

·

Stayed 2 nights

Room was dirty,

4

Diane

Sep 22, 2025

·

Stayed 2 nights

While I normally do not leave reviews, I was hoping for someone to reach back out to me after receiving a text from the property regarding my stay. It was stated that someone would follow-up with me, and no one has. I realize the property is going through upgrades, so I am assuming my king suite on the 3rd floor has not had any upgrades yet. The carpet was stained, the walls were dirty with sticky dripping spilled drinks near the fridge, the bathroom doors/floor were dirty, there was rusty mildew all over the bathroom door frame, the ceiling had a huge crack, there was a dead roach on the carpet by the bedside table, and the shower had zero pressure. I mentioned this at checkout and was simply apologized to. I have never had this many issues at a hotel before and would appreciate speaking to someone about a refund. I have photos of all of the above issues if needed. Thank you.

4

Lynne

May 19, 2025

·

Stayed 1 night

Room was dirty, bathroom dirty, toilet seat broken, baseboards peeling away from wall…just disappointing experience

2

Jacob

Dec 27, 2025

·

Stayed 1 night

Bed bugs

10

Kathy

Nov 4, 2025

·

Stayed 1 night

Clean, comfortable and quiet.

2

Eileen

May 20, 2024

·

Stayed 1 night

Tired, exhausted from being in 2 days of extreme heat & humidity. Late arrival. Some nice upgrades have been done, but upon closer inspection, the vents, fixtures, curtains are stained, torn, rusted, corroded, crud on floors, bathrm fan sounded like an airplane taking off. The vents hadn't been cleaned in decades. Just an overwhelming grime everywhere. Doors on refridge & microwave were positioned so you couldnt access the appliances. And then i realized the air conditioning doesnt work. Air coming out, but not cold at all. The smell of mold and old funk was unbearable. Was planning on relaxing the following morning, but was out by 7:30am for some fresh & clean air. Country Inns have never been this bad. Breakfast was good. Check in lady was great. Management needs to deep clean the place.

6

Elizabeth

Aug 16, 2025

·

Stayed 1 night

The whole hotel smelled like weed. Staff was outside smoking a lot, but were friendly when they were actually working behind the desk. Trash all over the hallways. Pool was gross and dirty. It was also freezing. Fine for somewhere to sleep while passing through. Would not recommend overall; spend the extra $30 and stay at one of the other hotels on the same road.

4

Jacky

Sep 4, 2025

·

Stayed 3 nights

Black mold in the hallway. The room was so humid, our bedding was wet and so were our clothes in our suitcase when we woke up in the morning. Terrible, musty smell and damp air. We have stayed here before with no trouble, but we will not stay here again next year.

2

Sarah

Feb 6, 2023

·

Stayed 1 night

There was a noisy pump sound that was constant, rusty tub drain, water damage in bath painted over. Some things were up graded and soaps were available. Looked clean but had bed bugs. Night staff smelled of alcohol and was less than helpful.

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Rooms

Rooms vary widely; many mention dated or poorly maintained features (buckling floors, loose fixtures, uncomfortable beds) and occasional Wi‑Fi outages, while some suites are spacious and quiet.

Related guest reviews

8

Debbie

Mar 2, 2025

·

Stayed 2 nights

The room was spacious and comfortable— loved the separate sleeping/living areas. Nice and quiet, comfy bed and super nice staff. I did not have the breakfast, so I can’t say anything about that. Being close to the interstate, there was some noise, but it didn’t bother me. If you plan to make coffee, brush your teeth or take pills, be sure to bring your own water. The faucet water tastes like mold and is unusable. Also the bathroom mirror provides very little light for makeup and there is no hairdryer. In spite of those things, I enjoyed my stay and will stay again. It is a great value for the price.

6

Mike

Jun 29, 2024

·

Stayed 1 night

This was one of the most unpleasant hotels we stayed in on our road trip across America. The place was just outdated and there was no internet which apparently had been out for a week and wasn't expected back until the following week. That seemed ridiculous. The staff were disengaged and didn't even bother to tell us there was an elevator so we dragged our suitcases up to the third floor and only then discovered the elevator ourselves. The breakfast was fine but unattended by staff. The room was outdated, uncomfortable, but clean. We were glad that we only had one night there.

6

nicole

Aug 2, 2024

·

Stayed 3 nights

The tile floor was breaking off all over the place in the room. We found spiders and a beetle in the room and the toilet wasn’t properly sealed to the floor. The entire hotel was extremely humid and we both left with scratchy throats. Most of the breakfast machines were broken and we had to have our key reset 3 times in a 3 day stay. When we went to the front desk, we always ended up needing to call the hotel to find anyone to speak with!

6

Bernard

Jun 26, 2024

·

Stayed 1 night

Main complain is that the Internet didn't work. I needed a hotel for two reasons, suitability of its location on a long road trip, and availability of internet so that I could work for as many hours as possible after checking-in in the late afternoon and before checking-out the next morning. I was able to connect to the internet without a problem, but UNable to access a single website, including my own on which I needed to work. I spent my entire stay there siting on a sofa and staring into space, and am now a couple of days behind with my work.

6

Thomas

Aug 12, 2024

·

Stayed 2 nights

The laminate floor was coming up in many places in the bedroom, molding coming away from the walls, phone didn’t work because the wires were cut/frayed, the tub spout pulled out of the wall. The front desk staff was nice and the breakfast offering were good (juice machine was broken but indicated that and they made juice containers available). If the issues were fixed I would stay again.

6

william

Feb 23, 2025

·

Stayed 1 night

Older hotel based on general appearance of room, carpeting though out, paint. Our room had cracked sinks basin that didn’t effect function just appearance. Bed was very uncomfortable with firm sides and soft sagging middle that pulled you in while sleeping. Staff was friendly and reminded us that hotel was under new ownership and going to get remolded (why pool and hot tub was not working during our stay)

6

Laura

Dec 22, 2024

·

Stayed 1 night

The first room we got to the exhaust AND fridge were not working. We told the front desk and after a bit of argument they moved us. The second room was in working order but the laminate flooring that they had laid down over the carpet was coming up. The hotel has been “updated” but it’s a poorly done job. They need serious renovations

10

Julie

Jul 16, 2024

·

Stayed 1 night

I booked as the chain has a good reputation and the price was excellent. It surpassed expectations. The room was a 2 room suite and very comfortable. Good breakfast options. Staff was very accommodating

2

Paul

Feb 9, 2024

·

Stayed 1 night

The floor is broken and warped, vinyl planks. Noisy and very dated. Bathroom was very poor shape as well. Neighbors had tv on all night and loud. Only slept 4 hours due to the hardness of the bed and noises.

10

Robin

Jul 18, 2025

·

Stayed 1 night

Christie was amazing! She was friendly and kind, and accommodating for our large group. She made us feel right at home and set up space for us to gather, and made sure we had what we needed. The rooms were spacious and quiet with comfortable beds and a big bathroom.

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Service

Service is mixed: many describe friendly, helpful staff, but there are reports of slow or absent assistance, curt interactions, and weak follow-up.

Related guest reviews

2

Michelle

Nov 26, 2024

·

Stayed 2 nights

Absolutely the worst customer experience ever. I booked a 2 night stay for my 6 year old grandson for the weekend since this property has an indoor pool. Upon arrival, I noticed that the pool was closed due to maintenance. I told the lady at the front desk that I wanted to cancel my reservation since the reason I booked the room was because I wanted to stay at a property that had a pool. The clerk was extremely rude and told me that she would not refund my money. She stated that I would not be able to find a cheaper place to stay so I shouldn’t be so petty about the pool. I informed her that at this point I needed to stay at a place with a pool for my grandson to enjoy since we were staying two days. After over an hour of waiting she still refused to refund my money or let me transfer my reservation to another property. I ended up booking staying at the Chateau since it had a nice pool AND hot tub. I have stayed at other County Inn & Suites and have never had an issue. I will never stay at this hotel again or deal with such disagreeable people.

6

Philip

Mar 20, 2023

·

Stayed 1 night

Desk clerk was unavailable at check in and could not be found for 20 minutes.

10

margaret

Apr 3, 2023

·

Stayed 1 night

Young man at check in was excellent and efficient. Bathroom has no towel bars or toilet tissue holder. AC does not work well. Bathroom mirror is distorted. Hinge on bathroom door is coming off resulting in a resounding bang when you shut the door. It just seems cheaply done.

10

michael

Jul 25, 2024

·

Stayed 1 night

Nice and clean staff was wonderful. Price was super.

4

KEVIN

Sep 30, 2025

·

Stayed 1 night

VERY, VERY difficult to find. I called from my car phone seeking help. Person answering the phone had a poor command of English and was unable to help. By accident I found the unmarked property on my own. When I arrived, the teenaged girl at the desk ignored me while she was reading a book. I had to raise my voice to get her attention. AVOID this facility; save yourself unnecessary aggravation.

4

Angela

Jun 16, 2025

·

Stayed 3 nights

Overall this property worked for what we needed and was a good price. On the plus side, the night desk agent was super friendly and helpful. I’d give him a 10/10. Also on the plus side is distance to the festival grounds if you are walking to Tailgates N Tallboys. Now the negative list: They did not have enough parking spaces for the number of rooms sold so if you were the last ones to the hotel at night, you did not have a place to park. Every night guests ended up parking at neighboring lots and we saw several get towed the next morning. The pool and hot tub were closed for ‘maintenance’ all weekend which was not disclosed at booking. Our room was not in good repair. The couch had stains on the cushions. The curtains and walls had huge stains. There was no bedding for the sofa bed. (They did give us some when we asked) When we asked for 4 new towels, they gave us 3 and said they were almost out of clean laundry so they couldn’t give us 4 even though we had 4 people in the room. Our toilet clogged and we called down and asked for a plunger. They brought it up but the two employees had a disagreement over which one would come in and help us until I said I would do it, I just needed the plunger. Then they told us that you aren’t allowed to put any toilet paper in their toilets. It all has to go in the garbage can or the toilets will overflow. Overall, I hope to not need to stay at this location again. It was by far the worst of any from this chain that I’ve stayed in.

10

Adrienne

Dec 13, 2024

·

Stayed 3 nights

Staff was friendly and eager to assist and accommodate

4

Gary

Jun 10, 2025

·

Stayed 1 night

No body wash in dispenser. Shampoo almost empty. No coffee packets for room coffee maker. Front desk didn't respond to request for more coffee, even after asking if we needed anything.

10

Carol

Dec 2, 2025

·

Stayed 1 night

The staff was very informative and helpful.

10

Daniela

Dec 5, 2024

·

Stayed 2 nights

The staff is very charming and kind.

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Location

Convenient to the interstate, festivals, and dining, though a few guests found the property hard to locate or access.

Related guest reviews

10

Karen

Apr 13, 2025

·

Stayed 1 night

Centrally located

8

Stasha

Jun 26, 2023

·

Stayed 3 nights

We stayed for the Bloomington Tailgates N Tallboys and it was close to the festival. And Walmart was nearby for any items we forgot for our stay. As well as a few dining options within walking distance.

10

Bridget

Jul 28, 2024

·

Stayed 1 night

Close to hiway

10

CURTIS

Jun 2, 2024

·

Stayed 1 night

Very clean, newer facility. We like the hard wood plank flooring (no carpet) in the rooms. Good sized (40 in?) TV. Great location to the highway and easy into B-N. Just a great place to stay.

10

Joanne

Jul 29, 2025

·

Stayed 1 night

Convenient clean location stop for our roadtrip

10

Jed

Oct 18, 2025

·

Stayed 1 night

Room was clean. Staff was very pleasant. Kris recommended a restaurant for dinner that was very good. Location was "off the beaten path" but still close to many things.

8

Kisha

Jun 6, 2023

·

Stayed 1 night

Quiet location but close to many food options

4

KEVIN

Sep 30, 2025

·

Stayed 1 night

VERY, VERY difficult to find. I called from my car phone seeking help. Person answering the phone had a poor command of English and was unable to help. By accident I found the unmarked property on my own. When I arrived, the teenaged girl at the desk ignored me while she was reading a book. I had to raise my voice to get her attention. AVOID this facility; save yourself unnecessary aggravation.

4

Angela

Jun 16, 2025

·

Stayed 3 nights

Overall this property worked for what we needed and was a good price. On the plus side, the night desk agent was super friendly and helpful. I’d give him a 10/10. Also on the plus side is distance to the festival grounds if you are walking to Tailgates N Tallboys. Now the negative list: They did not have enough parking spaces for the number of rooms sold so if you were the last ones to the hotel at night, you did not have a place to park. Every night guests ended up parking at neighboring lots and we saw several get towed the next morning. The pool and hot tub were closed for ‘maintenance’ all weekend which was not disclosed at booking. Our room was not in good repair. The couch had stains on the cushions. The curtains and walls had huge stains. There was no bedding for the sofa bed. (They did give us some when we asked) When we asked for 4 new towels, they gave us 3 and said they were almost out of clean laundry so they couldn’t give us 4 even though we had 4 people in the room. Our toilet clogged and we called down and asked for a plunger. They brought it up but the two employees had a disagreement over which one would come in and help us until I said I would do it, I just needed the plunger. Then they told us that you aren’t allowed to put any toilet paper in their toilets. It all has to go in the garbage can or the toilets will overflow. Overall, I hope to not need to stay at this location again. It was by far the worst of any from this chain that I’ve stayed in.

6

Laurie

Sep 13, 2024

·

Stayed 1 night

Hotel overall was fine. Easy on and off expressway. The room had an updated sink, but the floors was old laminate, echo from the TV, not very warm feeling. Front doors do not have electric opening, so hard to get in with a cart full of personal items.

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Dining

Breakfast feedback is inconsistent, ranging from good hot options to complaints of empty or low-quality items, lukewarm coffee, and an occasionally rude attendant.

Related guest reviews

10

Denise

Oct 16, 2023

·

Stayed 1 night

Fantastic stay. Clean rooms, wonderful breakfast, extremely friendly staff.

8

Sharon

May 4, 2025

·

Stayed 1 night

Other properties have more choices for breakfast- not refilled very well. Is being renovated so pool and hot tub closed. Would have liked to know this ahead of time. Hot water for tea was lukewarm. Person at desk was handling desk and breakfast

6

Debra

Jun 2, 2025

·

Stayed 1 night

Our stay was clean. We were not told pool was not usable. Breakfast was the worst. I understand the food is heat and serve but it was the WORST! The toilet in our room was a very low to the ground. The sink did not drain properly and slow! ,These are just to name a few things. No we will never stay here again.

10

Linda

Dec 18, 2025

·

Stayed 1 night

Clean rooms. Good breakfast Quiet

8

Genevieve

Nov 10, 2025

·

Stayed 1 night

Clean room delish breakfast

10

Gregory

Oct 13, 2024

·

Stayed 1 night

Good people, clean, good breakfast

10

John

Dec 15, 2024

·

Stayed 1 night

Excellent value for the cost. Very clean, quiet, comfortable. Good breakfast to boot. Will definitely stay here again when out this way

8

Joann

Jul 25, 2024

·

Stayed 1 night

The only issue with the rooms were that the carpet felt damp. Maybe it was recently shampooed and not completely dried?? The big negative was the lady in charge of the breakfast area. She was very, very rude! She snaped at people, was sarcastic, and banged things around when asked for help. Pretty much told a mam he lied about the water being cold for coffee. Only to find out he was right. Openly complained to herself as she replaced it. She pushed my adult daughter aside and reached across her and picked up the serving spoon she had just put down and slammed it down almost the same way as my daughter put it down. All while giving a big humm sound of frustration. Someone went to move a chair so the 3 of them could sit at the same table. She snapped that the chairs were not allowed to move and to get a chair down from the shelf "if" they really needed it. One man put some gravy on his plate, turned to tell his wife that it looked good. The lady interrupted him and asked if he was done with the gravy, he said "I guess I am." She reached in front of him, slammed the lid back on the gravy and said "Put the lids back on when you are done."(Paused) then said "Please," Her tone was very angry. I told the front desk staff and they said they get quite a lot of complains about her. Please provide some customer service training to the poor woman or replace her with someone who understands the hospitality industry. She made for a very uncomfortable ending to our stay.

2

Christopher

Apr 18, 2025

·

Stayed 1 night

Free breakfast was a joke and inedible. regular coffee was like tea. decaf was better but cold. bagels hard as rock. tv's were something from 15 years ago. one of the room's walls was.painted black. the tile in the bathroom was unfinished. nearly no water pressure in the shower. this place is an embarassment to Country Inn & Suite brand

6

Richard

Sep 5, 2024

·

Stayed 3 nights

The bathroom door would not shut. Then maintenance worked on it and it would hit you from behind if you did not catch it. The breakfast was mediocre. The cereal machines were broken, and outdated pastries. Very disappointed with this Country Inn Brand.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $80	3 $80	4 $80	5 $77	6 $102	7 $92
8 $80	9 $81	10 $81	11 $93	12 $86	13 $89	14 $82
15 $85	16 $82	17 $84	18 $84	19 $84	20 $74	21 $79
22 $79	23 $82	24 $79	25 $79	26 $79	27 $82	28 $86
29 $81	30 $84

Su	Mo	Tu	We	Th	Fr	Sa
		1 $86	2 $86	3 $88	4 $92	5 $82
6 $92	7 $88	8 $88	9 $88	10 $88	11 $91	12 $86
13 $88	14 $88	15 $88	16 $81	17 $88	18 $85	19 $84
20 $86	21 $87	22 $85	23 $88	24 $88	25 $86	26 $84
27 $88	28 $88	29 $87	30 $87	31 $87

Country Inn & Suites by Radisson, Bloomington-Normal West, IL

Prices for Country Inn & Suites by Radisson, Bloomington-Normal West, IL

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About this property

Location

Room options

Room, 2 Queen Beds, Accessible

Room, 1 King Bed

Room, 2 Queen Beds

Suite, 1 Bedroom

Room, 1 King Bed, Accessible

Guest reviews of Country Inn & Suites by Radisson, Bloomington-Normal West, IL

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What guests think

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FAQs about Country Inn & Suites by Radisson, Bloomington-Normal West, IL

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