Best Western Plus Welcome Hotel Frankfurt
$221
/ night
Avg. for October
Prices for Best Western Plus Welcome Hotel Frankfurt
Select dates to see prices and availability
$221
/ night
Avg. for October
Monthly average prices
Nightly prices at Best Western Plus Welcome Hotel Frankfurt average $75 in August, the cheapest month, and $221 in October, the most expensive, based on the last 12 months.
| Month | Average price |
|---|---|
| January | $98 |
| February | $130 |
| March | $125 |
| April | $98 |
| May | $103 |
| June | $98 |
| July | $89 |
| August | $75 |
| September | $125 |
| October | $221 |
| November | $115 |
| December | $86 |
J
F
M
A
M
J
J
A
S
Oct · $221
O
N
D
Most expensive: October (~$221)
Cheapest: August (~$75)
About this property
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a sauna and a fitness center. Additional features at this hotel include complimentary wireless internet access, conc...
Amenities
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a sauna and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Business amenities
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Frankfurt? This hotel has 3358 square feet (312 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Satisfy your appetite for lunch at the hotel's restaurant, View, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Rooms
Make yourself at home in one of the 173 guestrooms featuring espresso makers and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Location
With a stay at Best Western Plus Welcome Hotel Frankfurt in Frankfurt (Bockenheim), you'll be within a 5-minute drive of Frankfurt Trade Fair and Congress Center Messe Frankfurt. This spa hotel is 5.5 mi (8.8 km) from Deutsche Bank Park and 2.6 mi (4.1 km) from Alte Oper.
What's nearby
Frankfurt Trade Fair(0.4 miles)
Rebstockpark(0.5 miles)
Congress Center Messe Frankfurt(1 miles)
Brentanopark(1.1 miles)
Festhalle Frankfurt(1.2 miles)
Financial District(1.2 miles)
Goethe University Frankfurt Campus Bockenheim(1.2 miles)
Leipziger Strasse(1.3 miles)
Senckenberg Museum(1.4 miles)
Skyline Plaza(1.4 miles)
Kap Europa(1.5 miles)
Palmengarten(1.7 miles)
Kaiserstrasse(1.9 miles)
Frankfurt Botanical Garden(2.1 miles)
Deutsche Bank Twin Towers(2.2 miles)
Frankfurt Airport (FRA)(9.4 miles)
Mainz (QFZ-Mainz Finthen)(32.5 miles)
Parking
Restaurant
Business Center
Room Service
Tour Desk
Dry Cleaning
Location
Leonardo-da-Vinci-Allee 2, Frankfurt, Hessen, Germany
Frankfurt Trade Fair (0.4 miles)
Rebstockpark (0.5 miles)
Congress Center Messe Frankfurt (1 miles)
Brentanopark (1.1 miles)
Festhalle Frankfurt (1.2 miles)
Financial District (1.2 miles)
Room options
7
Deluxe Room, 2 Twin Beds, Refrigerator
2 Twin Beds
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
10
Superior Room, 1 Queen Bed
1 Queen Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
7
Junior Suite, 2 Twin Beds, Refrigerator (With Sofabed)
2 Twin Beds
Sleeps 4
Air ConditioningHeatingWi-Fi (Free)
15
Standard Room, 1 Queen Bed, City View
1 Queen Bed
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
11
Superior Room, 2 Twin Beds
2 Twin Beds
Sleeps 2
Air ConditioningHeatingWi-Fi (Free)
8
Superior Room, 1 Twin Bed
1 Twin Bed
Air ConditioningHeatingWi-Fi (Free)
Guest reviews of Best Western Plus Welcome Hotel Frankfurt
8.1
Very good
Based on 893 verified reviews
Who stays here?
Business
61%
Couple
24%
Family
3%
Group
4%
Solo
6%
What guests think
AI-generated summary based on recent guest reviews
At Best Western Plus Welcome Hotel Frankfurt, travellers highlight clean, comfortable rooms and convenient transport links, but report mixed service, variable breakfast quality, recurring air conditioning problems, and pricey on-site parking, making experiences inconsistent across different stays.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
What guests think
At Best Western Plus Welcome Hotel Frankfurt, travellers highlight clean, comfortable rooms and convenient transport links, but report mixed service, variable breakfast quality, recurring air conditioning problems, and pricey on-site parking, making experiences inconsistent across different stays.
Rooms are generally modern with comfortable beds, though some are small and occasional maintenance or tech issues arise. Cleanliness is often praised but there are several reports of lapses, including bathroom mold, pests, and unprepared or poorly serviced rooms. Expect a practical base with variable service and value.
Facilities
Cleanliness
Rooms
Service
Location
Dining
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
On-site parking is available but repeatedly described as expensive; some guests opted for street parking instead.
Related guest reviews
6
Raphaël
Jun 10, 2024
·
Stayed 2 nights
: Very nice team, the staff are really great ; good insonorisation for sound ; good looking hotel and chamber - : The shower is nice and modern, but it make water everywhere ; it take time to go downtown ; nothing really near (resto, grocery, etc.) ; it says that we can do your laundry but that's not true, it's only one or two days a week (from what I understand), so if your stay is booked outside these days, we can't do your laundry ; the AC was not fonctional
: Very nice team, the staff are really great ; good insonorisation for sound ; good looking hotel and chamber - : The shower is nice and modern, but it make water everywhere ; it take time to go downtown ; nothing really near (resto, grocery, etc.) ; it says that we can do your laundry but that's not true, it's only one or two days a week (from what I understand), so if your stay is booked outside these days, we can't do your laundry ; the AC was not fonctional
10
Roei
Jul 26, 2024
·
Stayed 3 nights
Room was great. Free coffe and fruit at the entrance lobby. Spa was locked :-/
Room was great. Free coffe and fruit at the entrance lobby. Spa was locked :-/
10
marc
Nov 20, 2025
·
Stayed 1 night
Immer wieder angenehm. Sehr gute Anbindung an die Autobahn, Straßenbahn zum Hbf und ins Zentrum direkt vor der Tür. Tiefgarage mit 25€ deutlich zu teuer. Zimmer ansprechend und ausreichend groß. Sauna kostet inzwischen 16,50€ inkl Bademantel, das ist ebenfalls knackig.
Immer wieder angenehm. Sehr gute Anbindung an die Autobahn, Straßenbahn zum Hbf und ins Zentrum direkt vor der Tür. Tiefgarage mit 25€ deutlich zu teuer. Zimmer ansprechend und ausreichend groß. Sauna kostet inzwischen 16,50€ inkl Bademantel, das ist ebenfalls knackig.
10
marc
Oct 1, 2024
·
Stayed 1 night
Professioneller, zügiger, sympathischer Checkin. Gutes Zimmer, schönes Bad. Parken mit 25€ recht teuer, Frühstück mit 25€ deutlich drüber, habe ich daher nicht genutzt. Davon abgesehen ein sehr ansprechendes Hotel, Straßenbahn in die Innenstadt (und zum Hbf) hält unmittelbar vor der Tür. Die nächsten Aufenthalte sind schon gebucht.
Professioneller, zügiger, sympathischer Checkin. Gutes Zimmer, schönes Bad. Parken mit 25€ recht teuer, Frühstück mit 25€ deutlich drüber, habe ich daher nicht genutzt. Davon abgesehen ein sehr ansprechendes Hotel, Straßenbahn in die Innenstadt (und zum Hbf) hält unmittelbar vor der Tür. Die nächsten Aufenthalte sind schon gebucht.
8
Nikolaus
Oct 13, 2023
·
Stayed 3 nights
Alles Top. Zimmer sind gut und funktional. Frühstück ist gut und Service ist freundlich. Tiefgarage für 25,-€ ist ein unangemessener Preis.
Alles Top. Zimmer sind gut und funktional. Frühstück ist gut und Service ist freundlich. Tiefgarage für 25,-€ ist ein unangemessener Preis.
10
Ariane
Nov 6, 2025
·
Stayed 1 night
Yes everything Was fine only the slow elevator was a bit anoying
Yes everything Was fine only the slow elevator was a bit anoying
10
Jimmy
Oct 8, 2024
·
Stayed 1 night
Very easy to find location. 15km from the Airport. Its 25 Euros to park over night in the deep garage, but if you find a spot outside on the street, it's free. And safe. The rooms are what you would expect. Very clean. The concierge, very helpful and have great tips. Sadly the restaurant was closed, but they recommended a Thai Restaurant, 5 minutes walk away. We were not disappointed. Would recommend any time.
Very easy to find location. 15km from the Airport. Its 25 Euros to park over night in the deep garage, but if you find a spot outside on the street, it's free. And safe. The rooms are what you would expect. Very clean. The concierge, very helpful and have great tips. Sadly the restaurant was closed, but they recommended a Thai Restaurant, 5 minutes walk away. We were not disappointed. Would recommend any time.
10
marc
Dec 17, 2025
·
Stayed 1 night
Wie immer alles tadellos. Hochwertiges Zimmer, beste Anbindung (Straßenbahn in die City und zum Hbf direkt vor der Tür). Tiefgarage ist geräumig, aber mit 25€ zu teuer. Frühstück ebenfalls zu teuer für mich als Geschäftsreisenden. Dennoch mein bevorzugtes Hotel in Frankfurt. Bitte ans Management: Wenn Sie Gruppen erwarten, stocken Sie bitte die Rezeption personell auf. Es ist unschön, 25 Minuten aufs Zimmer zu warten.
Wie immer alles tadellos. Hochwertiges Zimmer, beste Anbindung (Straßenbahn in die City und zum Hbf direkt vor der Tür). Tiefgarage ist geräumig, aber mit 25€ zu teuer. Frühstück ebenfalls zu teuer für mich als Geschäftsreisenden. Dennoch mein bevorzugtes Hotel in Frankfurt. Bitte ans Management: Wenn Sie Gruppen erwarten, stocken Sie bitte die Rezeption personell auf. Es ist unschön, 25 Minuten aufs Zimmer zu warten.
8
Ruben
Jun 7, 2025
·
Stayed 1 night
Hotel und Zimmer gut. Preis - Leistung passt. Parkplatz im Hotel zu teuer und in der Umgebung gibt es kaum Parkplätze (Wohngebiet). Straßenbahn vor der Tür, so dass man auch gut mit den öffentlichen Verkehrsmitteln weg kommt.
Hotel und Zimmer gut. Preis - Leistung passt. Parkplatz im Hotel zu teuer und in der Umgebung gibt es kaum Parkplätze (Wohngebiet). Straßenbahn vor der Tür, so dass man auch gut mit den öffentlichen Verkehrsmitteln weg kommt.
6
Ian
Mar 4, 2025
·
Stayed 2 nights
Couldnt check in on the first day as receptionist has no idea how to do it. Was on the phone asking colleague and showing screen via video call. After 10 minutes got bored of waiting and requested my key so I could go to the room. Also, parking is very expensive 75 euro for 34 hours parking. The first 25 euro was incurred for the firt "day" although I arrived at 10:30 at night. Hotel is clean and new, although not sure what the "Plus" refers to in the name. It is a standard Best Western.
Couldnt check in on the first day as receptionist has no idea how to do it. Was on the phone asking colleague and showing screen via video call. After 10 minutes got bored of waiting and requested my key so I could go to the room. Also, parking is very expensive 75 euro for 34 hours parking. The first 25 euro was incurred for the firt "day" although I arrived at 10:30 at night. Hotel is clean and new, although not sure what the "Plus" refers to in the name. It is a standard Best Western.
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness is frequently praised, but several guests reported serious lapses, including bathroom mold, a silverfish, dirty linens, and missed housekeeping.
Related guest reviews
4
Daniëlle
Aug 14, 2023
·
Stayed 1 night
In het hele hotel rook het onfris, naar natte hond en ongewassen mensen en oud zweet. Er zaten meerdere lange, zwarte haren tussen de handdoeken. Oud gepild beddegoed, lag niet lekker. Op de queensize kamer 1 slecht kussen. Het ontbijt was jarig.....en dit voor 4 sterren? Haal er maar 2 af!
In het hele hotel rook het onfris, naar natte hond en ongewassen mensen en oud zweet. Er zaten meerdere lange, zwarte haren tussen de handdoeken. Oud gepild beddegoed, lag niet lekker. Op de queensize kamer 1 slecht kussen. Het ontbijt was jarig.....en dit voor 4 sterren? Haal er maar 2 af!
8
Benedicte
Feb 11, 2026
·
Stayed 2 nights
Nice room and breakfast buffet, but the first thing I discovered when entering the bathroom was a long-tailed silverfish which wasn’t the nicest surprise, even though they’re pretty harmless.
Nice room and breakfast buffet, but the first thing I discovered when entering the bathroom was a long-tailed silverfish which wasn’t the nicest surprise, even though they’re pretty harmless.
8
Adolfo
Sep 15, 2024
·
Stayed 6 nights
Hotel was good overall and clean. The location is ideal. Many options within walking distance. Totally recommend. Rooms are rather small.
Hotel was good overall and clean. The location is ideal. Many options within walking distance. Totally recommend. Rooms are rather small.
10
Thomas
Sep 24, 2023
·
Stayed 2 nights
Sehr schönes, sauberes Hotel. Gute und praktische Lage. Jederzeit wieder!
Sehr schönes, sauberes Hotel. Gute und praktische Lage. Jederzeit wieder!
8
Henrik Sommer
Jan 15, 2026
·
Stayed 1 night
Clean room
Clean room
4
Anna
Jan 15, 2026
·
Stayed 3 nights
Dirty room, bad service,
Dirty room, bad service,
10
Vanessa
Oct 2, 2024
·
Stayed 5 nights
Very good place. Nice and cozy. Cleaning could be improved with more deep clean necessary in the bathroom and maybe bleach. But I will definitely be coming back to this place.
Very good place. Nice and cozy. Cleaning could be improved with more deep clean necessary in the bathroom and maybe bleach. But I will definitely be coming back to this place.
6
Janine
Jul 18, 2024
·
Stayed 1 night
Bei dem Hotelpersonal fehlt das Lächeln, wenn man in der Hotel Lobbi rein kommt und man Hallo sagt kommt nichts. Wasserspritzer am Waschbecken auf der Schwarzen Ablage, als man das Zimmer betreten hat kam ein Klo Geruch entgegen. An den Wänden zB . an der Kaffeemaschine sind Kaffeeflecken drauf. Ansonsten ist das Zimmer von der Größe völlig ausreichend. Schade eigentlich…..
Bei dem Hotelpersonal fehlt das Lächeln, wenn man in der Hotel Lobbi rein kommt und man Hallo sagt kommt nichts. Wasserspritzer am Waschbecken auf der Schwarzen Ablage, als man das Zimmer betreten hat kam ein Klo Geruch entgegen. An den Wänden zB . an der Kaffeemaschine sind Kaffeeflecken drauf. Ansonsten ist das Zimmer von der Größe völlig ausreichend. Schade eigentlich…..
6
Bernd
Jun 5, 2025
·
Stayed 1 night
Überall schwarzer Schimmel in der Dusche und was ich so gar nicht nachvollziehen kann: der im Fernseher vorhandene Sleep Timer ist durch die Hotel-Software geblockt. Sonst sind die Zimmer okay.
Überall schwarzer Schimmel in der Dusche und was ich so gar nicht nachvollziehen kann: der im Fernseher vorhandene Sleep Timer ist durch die Hotel-Software geblockt. Sonst sind die Zimmer okay.
4
Surpreet
Apr 30, 2024
·
Stayed 2 nights
Found a needle in the bed. The bedsheet was not changed, after asking them to. It was already dirty, when we arrived at the hotel. After telling the staff about it, they said the housekeeping is not here anymore and they can’t do anything about it. We were there for 2,5 days and I slept without a blanket. The only nice person in the staff, was a young, tall boy in the early shift and the indian guy in the night shift.
Found a needle in the bed. The bedsheet was not changed, after asking them to. It was already dirty, when we arrived at the hotel. After telling the staff about it, they said the housekeeping is not here anymore and they can’t do anything about it. We were there for 2,5 days and I slept without a blanket. The only nice person in the staff, was a young, tall boy in the early shift and the indian guy in the night shift.
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are modern and comfortable, but sizes vary and some are small. Recurring issues include weak or nonfunctional air conditioning and occasional tech problems with TV or internet; some report minor street noise.
Related guest reviews
10
l
May 16, 2023
·
Stayed 1 night
great place for a stop over, great bar, food and simple room. Our ac didnt work in the room so got a bit stuffy but didnt make our stay terrible. will definately stay again, ill just check the ac before i get into bed.
great place for a stop over, great bar, food and simple room. Our ac didnt work in the room so got a bit stuffy but didnt make our stay terrible. will definately stay again, ill just check the ac before i get into bed.
6
Roberto
Jun 11, 2025
·
Stayed 1 night
Hotel bom mas o quarto bem pequeno , vc escuta um pouco dos barulhos da rua mas bem pouco e nada que te atrapalhe , o cafe da manha é muito bom com bastante opções !
Hotel bom mas o quarto bem pequeno , vc escuta um pouco dos barulhos da rua mas bem pouco e nada que te atrapalhe , o cafe da manha é muito bom com bastante opções !
6
Raphaël
Jun 10, 2024
·
Stayed 2 nights
: Very nice team, the staff are really great ; good insonorisation for sound ; good looking hotel and chamber - : The shower is nice and modern, but it make water everywhere ; it take time to go downtown ; nothing really near (resto, grocery, etc.) ; it says that we can do your laundry but that's not true, it's only one or two days a week (from what I understand), so if your stay is booked outside these days, we can't do your laundry ; the AC was not fonctional
: Very nice team, the staff are really great ; good insonorisation for sound ; good looking hotel and chamber - : The shower is nice and modern, but it make water everywhere ; it take time to go downtown ; nothing really near (resto, grocery, etc.) ; it says that we can do your laundry but that's not true, it's only one or two days a week (from what I understand), so if your stay is booked outside these days, we can't do your laundry ; the AC was not fonctional
6
Karen
Oct 27, 2025
·
Stayed 3 nights
Disappointing Experience Despite Clean Rooms We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
Disappointing Experience Despite Clean Rooms We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
8
Adolfo
Sep 15, 2024
·
Stayed 6 nights
Hotel was good overall and clean. The location is ideal. Many options within walking distance. Totally recommend. Rooms are rather small.
Hotel was good overall and clean. The location is ideal. Many options within walking distance. Totally recommend. Rooms are rather small.
8
SEYED-MOHAMMAD
Jul 2, 2025
·
Stayed 1 night
room was very too small . other than that everything was great
room was very too small . other than that everything was great
8
Serdar
Oct 29, 2023
·
Stayed 1 night
Soweit alles Top, ausser kein Kühlschrank auf dem ä Zimmer und das Bad ist ein bisschen undiskret man kann durch eine Glasscheibe das Bad und die Toilette sehen.
Soweit alles Top, ausser kein Kühlschrank auf dem ä Zimmer und das Bad ist ein bisschen undiskret man kann durch eine Glasscheibe das Bad und die Toilette sehen.
6
Achim
Sep 7, 2024
·
Stayed 2 nights
Internet und Fernseher funktionierte nicht. Musste innerhalb von 2 Übernachtungen 3 mal das Zimmer wechseln.
Internet und Fernseher funktionierte nicht. Musste innerhalb von 2 Übernachtungen 3 mal das Zimmer wechseln.
4
Garry
Oct 29, 2025
·
Stayed 2 nights
We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
2
Peter
Sep 4, 2024
·
Stayed 2 nights
I was sweating all through my stay in my room. The air conditioner wasn't working as I would have thought. I was always hot in my room after paying so much, I wasn't comfortable as I would have expected. I will never stay in beat western again and I would definitely tell this experience on social media as well.
I was sweating all through my stay in my room. The air conditioner wasn't working as I would have thought. I was always hot in my room after paying so much, I wasn't comfortable as I would have expected. I will never stay in beat western again and I would definitely tell this experience on social media as well.
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service feedback is mixed: many guests found staff friendly and helpful, but several report unprofessional or slow reception and restaurant service, poor issue resolution, and occasional billing or reservation problems.
Related guest reviews
10
Ryotaro
Oct 16, 2024
·
Stayed 2 nights
The reception, the e-mail responses, the room cleaning, etc. were all better than other hotels I've stayed at, and I felt the hospitality. Next time I stay in Frankfurt, I'll definitely use this hotel again.
The reception, the e-mail responses, the room cleaning, etc. were all better than other hotels I've stayed at, and I felt the hospitality. Next time I stay in Frankfurt, I'll definitely use this hotel again.
6
Karen
Oct 27, 2025
·
Stayed 3 nights
Disappointing Experience Despite Clean Rooms We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
Disappointing Experience Despite Clean Rooms We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
6
Lokesh
Jun 20, 2025
·
Stayed 1 night
Zero courtesy, un experienced checkin staff - night . Broken safes and coffee machine and cold plus stale breakfast.Asked for baby milk and got denied.Had to walk 30 minutes at 1 am to get milk.I don’t recommend this place even for free.
Zero courtesy, un experienced checkin staff - night . Broken safes and coffee machine and cold plus stale breakfast.Asked for baby milk and got denied.Had to walk 30 minutes at 1 am to get milk.I don’t recommend this place even for free.
6
Jayesh
Feb 2, 2024
·
Stayed 3 nights
Incredibly disappointed as I paid booked and paid for 3 Junior Suites for 3 nights to accommodate 5 colleagues on a business trip. On arrival we were told that there were no Junior Suites available and we would be given 3 Standard Rooms instead. The receptionist confirmed that there was a substantial difference in the room rate between a Junior Suite and a Standard Room and that they could not refund the difference themselves as I had made a booking via Exepedia (I thought I made and paid for the booking via this site) and they would have to make the refund. On my return, I informed Hotels.com of the situation and asked for the appropriate refund. They said they would aske the hotel for the amount and 2 days later replied that the hotel refused to entertain a refund and there was nothing they could do. This is unbelievable. They offered, reserved and took payment for a Suite and on arrival only provided a Standard Room. Knowing that with the city totally flooded by visitors to the largest trade fair in the world there was no rooms available anywhere in the center of the city, we had no option. This is the worst billing experience i've had at any hotel anywhere and Best Western should be ashamed of scamming extra money from guests by falsely charging for rooms they did not provide. I will be taking this up with my credit card company to get satisfaction.
Incredibly disappointed as I paid booked and paid for 3 Junior Suites for 3 nights to accommodate 5 colleagues on a business trip. On arrival we were told that there were no Junior Suites available and we would be given 3 Standard Rooms instead. The receptionist confirmed that there was a substantial difference in the room rate between a Junior Suite and a Standard Room and that they could not refund the difference themselves as I had made a booking via Exepedia (I thought I made and paid for the booking via this site) and they would have to make the refund. On my return, I informed Hotels.com of the situation and asked for the appropriate refund. They said they would aske the hotel for the amount and 2 days later replied that the hotel refused to entertain a refund and there was nothing they could do. This is unbelievable. They offered, reserved and took payment for a Suite and on arrival only provided a Standard Room. Knowing that with the city totally flooded by visitors to the largest trade fair in the world there was no rooms available anywhere in the center of the city, we had no option. This is the worst billing experience i've had at any hotel anywhere and Best Western should be ashamed of scamming extra money from guests by falsely charging for rooms they did not provide. I will be taking this up with my credit card company to get satisfaction.
4
Garry
Oct 29, 2025
·
Stayed 2 nights
We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
10
Laetitia
May 12, 2024
·
Stayed 4 nights
I was on a solo trip to Frankfurt and stayed at this hotel for 7 nights. The night staff and breakfast staff was really nice and helpful. However the guy for my checkout just got really angry and yelled at me just because I asked if I could keep the hotel card as a souvenir. He could have just said no sorry I would have understood that’s fine. He didn’t need to be that rude. It kind of ruined everything especially when you just spent 700€ in this hotel.
I was on a solo trip to Frankfurt and stayed at this hotel for 7 nights. The night staff and breakfast staff was really nice and helpful. However the guy for my checkout just got really angry and yelled at me just because I asked if I could keep the hotel card as a souvenir. He could have just said no sorry I would have understood that’s fine. He didn’t need to be that rude. It kind of ruined everything especially when you just spent 700€ in this hotel.
10
marc
Dec 17, 2025
·
Stayed 1 night
Wie immer alles tadellos. Hochwertiges Zimmer, beste Anbindung (Straßenbahn in die City und zum Hbf direkt vor der Tür). Tiefgarage ist geräumig, aber mit 25€ zu teuer. Frühstück ebenfalls zu teuer für mich als Geschäftsreisenden. Dennoch mein bevorzugtes Hotel in Frankfurt. Bitte ans Management: Wenn Sie Gruppen erwarten, stocken Sie bitte die Rezeption personell auf. Es ist unschön, 25 Minuten aufs Zimmer zu warten.
Wie immer alles tadellos. Hochwertiges Zimmer, beste Anbindung (Straßenbahn in die City und zum Hbf direkt vor der Tür). Tiefgarage ist geräumig, aber mit 25€ zu teuer. Frühstück ebenfalls zu teuer für mich als Geschäftsreisenden. Dennoch mein bevorzugtes Hotel in Frankfurt. Bitte ans Management: Wenn Sie Gruppen erwarten, stocken Sie bitte die Rezeption personell auf. Es ist unschön, 25 Minuten aufs Zimmer zu warten.
10
Catrin
May 12, 2024
·
Stayed 3 nights
Wir haben uns sehr wohlgefühlt. Alle Mitarbeiter waren sehr freundlich und hilfsbereit. Die Rezeption war 24 Stunden besetzt. Wir kommen gerne wieder.
Wir haben uns sehr wohlgefühlt. Alle Mitarbeiter waren sehr freundlich und hilfsbereit. Die Rezeption war 24 Stunden besetzt. Wir kommen gerne wieder.
6
Ian
Mar 4, 2025
·
Stayed 2 nights
Couldnt check in on the first day as receptionist has no idea how to do it. Was on the phone asking colleague and showing screen via video call. After 10 minutes got bored of waiting and requested my key so I could go to the room. Also, parking is very expensive 75 euro for 34 hours parking. The first 25 euro was incurred for the firt "day" although I arrived at 10:30 at night. Hotel is clean and new, although not sure what the "Plus" refers to in the name. It is a standard Best Western.
Couldnt check in on the first day as receptionist has no idea how to do it. Was on the phone asking colleague and showing screen via video call. After 10 minutes got bored of waiting and requested my key so I could go to the room. Also, parking is very expensive 75 euro for 34 hours parking. The first 25 euro was incurred for the firt "day" although I arrived at 10:30 at night. Hotel is clean and new, although not sure what the "Plus" refers to in the name. It is a standard Best Western.
4
Jessica
Jan 17, 2026
·
Stayed 4 nights
The staff in the restaurant was not serviceminded at all. Didn’t understand english, one was really snobby. We waited 45 minutes for a bottle of water. When it finally came after four reminders, we didn’t get glasses. The roasted toast to the carpaccio was a basket with dry bread. Very disappointed.
The staff in the restaurant was not serviceminded at all. Didn’t understand english, one was really snobby. We waited 45 minutes for a bottle of water. When it finally came after four reminders, we didn’t get glasses. The roasted toast to the carpaccio was a basket with dry bread. Very disappointed.
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Well connected by tram and major roads in a generally quiet area; some guests found shops and dining within walking distance. Others noted it is not central and can take time to reach downtown.
Related guest reviews
6
Raphaël
Jun 10, 2024
·
Stayed 2 nights
: Very nice team, the staff are really great ; good insonorisation for sound ; good looking hotel and chamber - : The shower is nice and modern, but it make water everywhere ; it take time to go downtown ; nothing really near (resto, grocery, etc.) ; it says that we can do your laundry but that's not true, it's only one or two days a week (from what I understand), so if your stay is booked outside these days, we can't do your laundry ; the AC was not fonctional
: Very nice team, the staff are really great ; good insonorisation for sound ; good looking hotel and chamber - : The shower is nice and modern, but it make water everywhere ; it take time to go downtown ; nothing really near (resto, grocery, etc.) ; it says that we can do your laundry but that's not true, it's only one or two days a week (from what I understand), so if your stay is booked outside these days, we can't do your laundry ; the AC was not fonctional
8
Caroline
Aug 4, 2025
·
Stayed 1 night
Prima kamers, goede bedden, netjes. Vriendelijk personeel. Ontbijt is prijzig voor gezin met grote kinderen. Gelukkig ook bakker om de hoek. Parkeren kan in garage onder hotel, wel tegen betaling. Verder nette omgeving van hotel, in nieuwbouwwijk. Goed te bereiken vanaf snelweg.
Prima kamers, goede bedden, netjes. Vriendelijk personeel. Ontbijt is prijzig voor gezin met grote kinderen. Gelukkig ook bakker om de hoek. Parkeren kan in garage onder hotel, wel tegen betaling. Verder nette omgeving van hotel, in nieuwbouwwijk. Goed te bereiken vanaf snelweg.
8
Adolfo
Sep 15, 2024
·
Stayed 6 nights
Hotel was good overall and clean. The location is ideal. Many options within walking distance. Totally recommend. Rooms are rather small.
Hotel was good overall and clean. The location is ideal. Many options within walking distance. Totally recommend. Rooms are rather small.
10
marc
Nov 20, 2025
·
Stayed 1 night
Immer wieder angenehm. Sehr gute Anbindung an die Autobahn, Straßenbahn zum Hbf und ins Zentrum direkt vor der Tür. Tiefgarage mit 25€ deutlich zu teuer. Zimmer ansprechend und ausreichend groß. Sauna kostet inzwischen 16,50€ inkl Bademantel, das ist ebenfalls knackig.
Immer wieder angenehm. Sehr gute Anbindung an die Autobahn, Straßenbahn zum Hbf und ins Zentrum direkt vor der Tür. Tiefgarage mit 25€ deutlich zu teuer. Zimmer ansprechend und ausreichend groß. Sauna kostet inzwischen 16,50€ inkl Bademantel, das ist ebenfalls knackig.
10
marc
Oct 1, 2024
·
Stayed 1 night
Professioneller, zügiger, sympathischer Checkin. Gutes Zimmer, schönes Bad. Parken mit 25€ recht teuer, Frühstück mit 25€ deutlich drüber, habe ich daher nicht genutzt. Davon abgesehen ein sehr ansprechendes Hotel, Straßenbahn in die Innenstadt (und zum Hbf) hält unmittelbar vor der Tür. Die nächsten Aufenthalte sind schon gebucht.
Professioneller, zügiger, sympathischer Checkin. Gutes Zimmer, schönes Bad. Parken mit 25€ recht teuer, Frühstück mit 25€ deutlich drüber, habe ich daher nicht genutzt. Davon abgesehen ein sehr ansprechendes Hotel, Straßenbahn in die Innenstadt (und zum Hbf) hält unmittelbar vor der Tür. Die nächsten Aufenthalte sind schon gebucht.
10
Klaus
Nov 25, 2024
·
Stayed 1 night
Sehr ruhig gelegenes Hotel Nähe Autobahn. Tolle Verkehrsanbindung ÖPNV. Überragendes Frühstück. Zimmer hätten einen Touch größer sein können. Super Freundliches Personal.
Sehr ruhig gelegenes Hotel Nähe Autobahn. Tolle Verkehrsanbindung ÖPNV. Überragendes Frühstück. Zimmer hätten einen Touch größer sein können. Super Freundliches Personal.
10
Jamie
Jul 15, 2024
·
Stayed 6 nights
Close to grocery store. Easy to get around by transit
Close to grocery store. Easy to get around by transit
10
Jimmy
Oct 8, 2024
·
Stayed 1 night
Very easy to find location. 15km from the Airport. Its 25 Euros to park over night in the deep garage, but if you find a spot outside on the street, it's free. And safe. The rooms are what you would expect. Very clean. The concierge, very helpful and have great tips. Sadly the restaurant was closed, but they recommended a Thai Restaurant, 5 minutes walk away. We were not disappointed. Would recommend any time.
Very easy to find location. 15km from the Airport. Its 25 Euros to park over night in the deep garage, but if you find a spot outside on the street, it's free. And safe. The rooms are what you would expect. Very clean. The concierge, very helpful and have great tips. Sadly the restaurant was closed, but they recommended a Thai Restaurant, 5 minutes walk away. We were not disappointed. Would recommend any time.
10
marc
Dec 17, 2025
·
Stayed 1 night
Wie immer alles tadellos. Hochwertiges Zimmer, beste Anbindung (Straßenbahn in die City und zum Hbf direkt vor der Tür). Tiefgarage ist geräumig, aber mit 25€ zu teuer. Frühstück ebenfalls zu teuer für mich als Geschäftsreisenden. Dennoch mein bevorzugtes Hotel in Frankfurt. Bitte ans Management: Wenn Sie Gruppen erwarten, stocken Sie bitte die Rezeption personell auf. Es ist unschön, 25 Minuten aufs Zimmer zu warten.
Wie immer alles tadellos. Hochwertiges Zimmer, beste Anbindung (Straßenbahn in die City und zum Hbf direkt vor der Tür). Tiefgarage ist geräumig, aber mit 25€ zu teuer. Frühstück ebenfalls zu teuer für mich als Geschäftsreisenden. Dennoch mein bevorzugtes Hotel in Frankfurt. Bitte ans Management: Wenn Sie Gruppen erwarten, stocken Sie bitte die Rezeption personell auf. Es ist unschön, 25 Minuten aufs Zimmer zu warten.
8
Ruben
Jun 7, 2025
·
Stayed 1 night
Hotel und Zimmer gut. Preis - Leistung passt. Parkplatz im Hotel zu teuer und in der Umgebung gibt es kaum Parkplätze (Wohngebiet). Straßenbahn vor der Tür, so dass man auch gut mit den öffentlichen Verkehrsmitteln weg kommt.
Hotel und Zimmer gut. Preis - Leistung passt. Parkplatz im Hotel zu teuer und in der Umgebung gibt es kaum Parkplätze (Wohngebiet). Straßenbahn vor der Tür, so dass man auch gut mit den öffentlichen Verkehrsmitteln weg kommt.
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast quality and value vary widely, from excellent to very poor with empty stations, and several guests considered it overpriced. Dinner options felt limited or the restaurant was closed at times, and service in the restaurant drew repeated criticism.
Related guest reviews
6
Carmen
Sep 26, 2022
·
Stayed 2 nights
Gute Lage, tolles Frühstück, war alles top. Danke
Gute Lage, tolles Frühstück, war alles top. Danke
6
Karen
Oct 27, 2025
·
Stayed 3 nights
Disappointing Experience Despite Clean Rooms We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
Disappointing Experience Despite Clean Rooms We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
8
Caroline
Aug 4, 2025
·
Stayed 1 night
Prima kamers, goede bedden, netjes. Vriendelijk personeel. Ontbijt is prijzig voor gezin met grote kinderen. Gelukkig ook bakker om de hoek. Parkeren kan in garage onder hotel, wel tegen betaling. Verder nette omgeving van hotel, in nieuwbouwwijk. Goed te bereiken vanaf snelweg.
Prima kamers, goede bedden, netjes. Vriendelijk personeel. Ontbijt is prijzig voor gezin met grote kinderen. Gelukkig ook bakker om de hoek. Parkeren kan in garage onder hotel, wel tegen betaling. Verder nette omgeving van hotel, in nieuwbouwwijk. Goed te bereiken vanaf snelweg.
6
Özcan
Dec 7, 2023
·
The facility is good. The staff was friendly. But It is (unlike the name) not a welcoming facility. I paid around 10K -11K and 6€ was the print out was asked. I booked a team dinner and the buffet definitely did not worth the amount we paid.
The facility is good. The staff was friendly. But It is (unlike the name) not a welcoming facility. I paid around 10K -11K and 6€ was the print out was asked. I booked a team dinner and the buffet definitely did not worth the amount we paid.
10
Klaus
Nov 25, 2024
·
Stayed 1 night
Sehr ruhig gelegenes Hotel Nähe Autobahn. Tolle Verkehrsanbindung ÖPNV. Überragendes Frühstück. Zimmer hätten einen Touch größer sein können. Super Freundliches Personal.
Sehr ruhig gelegenes Hotel Nähe Autobahn. Tolle Verkehrsanbindung ÖPNV. Überragendes Frühstück. Zimmer hätten einen Touch größer sein können. Super Freundliches Personal.
4
Garry
Oct 29, 2025
·
Stayed 2 nights
We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
We stayed at the Best Western Plus Frankfurt and while the hotel itself is clean and the rooms are spacious with very comfortable beds, the overall experience was let down by poor service and a terrible breakfast. When we arrived, the kids’ beds hadn’t been set up, even though our booking clearly included them. After a long day of travel, this was really disappointing and not what you expect from a hotel of this standard. From the moment we arrived, the reception staff seemed uninterested and unwelcoming. Each time we came back in the evening, they didn’t even lift their heads to greet us, even when I said hello. They were too busy on their phones to acknowledge guests, which felt quite rude and unprofessional. Breakfast was honestly abysmal, the worst I’ve ever had in any hotel. Half of the stations were empty: no bacon, no meatballs, no pancakes, and no fruit. On our last morning, I had to specifically ask for fried eggs because nothing was being replenished. The staff at breakfast, much like reception, looked unhappy and disengaged. The only bright spot was on our last day, when a lovely lady at reception smiled, chatted with the kids and even gave them some sweets a small gesture that made a big difference. It was nice to end on a positive note, but unfortunately, it’s not enough to make up for the rest of the stay. If I ever return to Frankfurt, this would be the last hotel I’d choose.
8
Rosalia
May 29, 2024
·
Stayed 3 nights
Schöne Zimmer und gute Frühstück!
Schöne Zimmer und gute Frühstück!
10
Jimmy
Oct 8, 2024
·
Stayed 1 night
Very easy to find location. 15km from the Airport. Its 25 Euros to park over night in the deep garage, but if you find a spot outside on the street, it's free. And safe. The rooms are what you would expect. Very clean. The concierge, very helpful and have great tips. Sadly the restaurant was closed, but they recommended a Thai Restaurant, 5 minutes walk away. We were not disappointed. Would recommend any time.
Very easy to find location. 15km from the Airport. Its 25 Euros to park over night in the deep garage, but if you find a spot outside on the street, it's free. And safe. The rooms are what you would expect. Very clean. The concierge, very helpful and have great tips. Sadly the restaurant was closed, but they recommended a Thai Restaurant, 5 minutes walk away. We were not disappointed. Would recommend any time.
10
marc
Dec 17, 2025
·
Stayed 1 night
Wie immer alles tadellos. Hochwertiges Zimmer, beste Anbindung (Straßenbahn in die City und zum Hbf direkt vor der Tür). Tiefgarage ist geräumig, aber mit 25€ zu teuer. Frühstück ebenfalls zu teuer für mich als Geschäftsreisenden. Dennoch mein bevorzugtes Hotel in Frankfurt. Bitte ans Management: Wenn Sie Gruppen erwarten, stocken Sie bitte die Rezeption personell auf. Es ist unschön, 25 Minuten aufs Zimmer zu warten.
Wie immer alles tadellos. Hochwertiges Zimmer, beste Anbindung (Straßenbahn in die City und zum Hbf direkt vor der Tür). Tiefgarage ist geräumig, aber mit 25€ zu teuer. Frühstück ebenfalls zu teuer für mich als Geschäftsreisenden. Dennoch mein bevorzugtes Hotel in Frankfurt. Bitte ans Management: Wenn Sie Gruppen erwarten, stocken Sie bitte die Rezeption personell auf. Es ist unschön, 25 Minuten aufs Zimmer zu warten.
4
Jessica
Jan 17, 2026
·
Stayed 4 nights
The staff in the restaurant was not serviceminded at all. Didn’t understand english, one was really snobby. We waited 45 minutes for a bottle of water. When it finally came after four reminders, we didn’t get glasses. The roasted toast to the carpaccio was a basket with dry bread. Very disappointed.
The staff in the restaurant was not serviceminded at all. Didn’t understand english, one was really snobby. We waited 45 minutes for a bottle of water. When it finally came after four reminders, we didn’t get glasses. The roasted toast to the carpaccio was a basket with dry bread. Very disappointed.
Was this helpful?
AI-generated summary based on recent guest reviews
10
Aksel
2 weeks ago
·
Stayed 1 night
Clean. Good bed. Easy parking. Good breakfast. Recommended
Clean. Good bed. Easy parking. Good breakfast. Recommended
10
Senait
2 weeks ago
·
Stayed 1 night
Very clean and good service
Very clean and good service
10
Denis
3 weeks ago
·
Stayed 3 nights
After making my reservation, I contacted the hotel to ask a few questions. The person who answered was very unpleasant. However, once I arrived on site, the staff answered my questions well and accommodated my early check-in. For the rest, everything was excellent. There are a few good restaurants nearby, a small convenience store, and several services.
After making my reservation, I contacted the hotel to ask a few questions. The person who answered was very unpleasant. However, once I arrived on site, the staff answered my questions well and accommodated my early check-in. For the rest, everything was excellent. There are a few good restaurants nearby, a small convenience store, and several services.
6
Kevin
Sep 9, 2026
·
Stayed 2 nights
Sauna for 10 Euro per day?! Too much.
Sauna for 10 Euro per day?! Too much.
10
Muhamed
Aug 31, 2026
·
Stayed 3 nights
The room was clean and tidy. Fantastic view from the room as well!
The room was clean and tidy. Fantastic view from the room as well!
Property Policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 23:30
Before 11:00
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about Best Western Plus Welcome Hotel Frankfurt
Is parking available at the hotel?
Self parking is available on-site for a fee of EUR 25.00 per night. Parking is limited, and height restrictions apply.
What type of breakfast is offered and what are the serving hours?
A buffet breakfast is available daily from 6:00 AM to 10:00 AM for a fee of approximately EUR 24 per person.
Does the hotel allow pets?
Pets are allowed at the hotel with a fee of EUR 15 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:30 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but cannot be guaranteed.
What accessibility features does the hotel offer for guests with disabilities?
The hotel provides step-free entrances and wheelchair-accessible facilities in public areas. Accessible rooms are available upon request.
Where is the hotel located in relation to key landmarks?
The hotel is located in Bockenheim, just a 2-minute drive from Frankfurt Trade Fair and 5 minutes from Alte Oper. It is approximately 15.1 km from Frankfurt Airport.
What are the policies for children staying at the hotel?
One child aged 12 years or younger stays free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-15: 119.07113755387878USD
- 2026-10-16: 90.9096816141281USD
- 2026-10-17: 81.1426802229004USD
- 2026-10-18: 70.45341973524475USD
- 2026-10-19: 97.37970341432953USD
- 2026-10-20: 120.72107217081451USD
- 2026-10-21: 99.72897447283172USD
- 2026-10-22: 121.74091030456543USD
- 2026-10-23: 78.22468114958954USD
- 2026-10-24: 102.72505392521667USD
- 2026-10-25: 58.16706993882752USD
- 2026-10-26: 74.72491208293151USD
- 2026-10-27: 100.39661916378783USD
- 2026-10-28: 121.01609012847138USD
- 2026-10-29: 77.52762555371093USD
- 2026-10-30: 64.18435244459533USD
- 2026-10-31: 75.21603989670562USD
- 2026-11-01: 74.83752240781402USD
- 2026-11-02: 82.2361999618988USD
- 2026-11-03: NO DATA
- 2026-11-04: 175.47399907696533USD
- 2026-11-05: 75.21603989670562USD
- 2026-11-06: 59.566223USD
- 2026-11-07: 74.72491208293151USD
- 2026-11-08: 59.16995178555679USD
- 2026-11-09: 74.70010574242401USD
- 2026-11-10: 107.73945887155914USD
- 2026-11-11: 87.25060490824127USD
- 2026-11-12: 74.21316233728027USD
- 2026-11-13: 62.477563890316006USD
- 2026-11-14: 75.21603989670562USD
- 2026-11-15: 76.21891745613098USD
- 2026-11-16: 328.3731821899414USD
- 2026-11-17: NO DATA
- 2026-11-18: NO DATA
- 2026-11-19: 146.85180373365785USD
- 2026-11-20: 69.1987573909378USD
- 2026-11-21: 75.21603989670562USD
- 2026-11-22: 67.19299369747925USD
- 2026-11-23: 75.21603989670562USD
- 2026-11-24: 90.39307006582641USD
- 2026-11-25: 97.7106489788742USD
- 2026-11-26: 75.21603989670562USD
- 2026-11-27: 75.21603989670562USD
- 2026-11-28: 81.1426802229004USD
- 2026-11-29: 67.19299369747925USD
- 2026-11-30: 64.18435244459533USD
- 2026-12-01: 74.4646898839264USD
- 2026-12-02: 75.21603989670562USD
- 2026-12-03: 75.21603989670562USD
- 2026-12-04: 75.21603989670562USD
- 2026-12-05: 75.08403380886841USD
- 2026-12-06: 69.1987573909378USD
- 2026-12-07: 66.1901161380539USD
- 2026-12-08: 75.21603989670562USD
- 2026-12-09: 75.21603989670562USD
- 2026-12-10: 76.424588USD
- 2026-12-11: 89.6976350708313USD
- 2026-12-12: 75.21603989670562USD
- 2026-12-13: 70.20163923766708USD
- 2026-12-14: 68.19587554420852USD
- 2026-12-15: 69.65005186394882USD
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Cashless transactions are available
- Some water is reused through a grey water recycling system
- Safety features at this property include a fire extinguisher, a smoke detector, and a security system
- This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- For details on Best Western's privacy policy, visit https://www.bestwestern.com/privacy.
- Fee for buffet breakfast: approximately EUR 24 per person
- Covered self parking fee: EUR 25.00 per night
- Pet fee: EUR 15 per pet, per night
- Service animals are exempt from fees
- Facilities fee: EUR 10 per person, per day and includes use of: sauna; spa
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Business Center
Room Service
Tour Desk
Dry Cleaning
Services
Business Center
Tour Desk
Dry Cleaning
Banquet Facilities
Safe-Deposit Box
Bicycle Rental
Luggage Storage
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
Concierge Services
Activities
Terrace
Fitness Center (nearby)
General
Room Service
Restaurant
Non-Smoking Rooms
Sauna
Steam Room
Packed Lunches
Breakfast in the Room
Allergy-Free Room Available
Vending Machines
Parking
Parking
Parking (Limited)
Parking Onsite
Internet
Free Wi-Fi