LUSTER Hotel

We had a very easy stay at the hotel. One thing to note though was that we were hoping to have some massages whilst we were there, but on arrival we discovered they only provided a service Wednesday to Friday and this was outside of our stay. It would’ve been good to have been informed about this before booking. Other than that, the staff were super friendly and helpful, the breakfast was nice and the location was ideal.

This is our first time to Portugal and having booked the room for 3 people months in advance, we had quite forgotten what we were coming into. Getting here, it was about a 10 mins car ride from the airport. Despite us arriving at the hotel around 8am, our duplex room was ready by 11am…which was amazing. The hotel itself is immaculately clean and very modern. The buffet breakfast is out of this world with the plentiful hot food and cold spread selection, and on top of that, so many breakfast pastries and bread you can imagine. The duplex room on the 9th floor boasts an impressive outdoor balcony deck that is very deep and such a breath taking view of the city life and outdoor pool. While the gym itself is relatively small, both the indoor and outdoor pools are beautiful and the dry/wet saunas are a nice touch. The room itself is very clean, modern tvs where you can screen share from your mobile devices, and Smart Control light switches and window shades. Fantastic staff and hospitality and for the price paid, definitely worth it and I would highly recommend.

Hotellet er i det hele taget meget fint og rent. Hotellet ligger ikke langt fra offentlige transportmidler. Det var ærgerligt at der ikke var en stol på værelset og at sengedynen var på dobbel størrelse og tungt som bly. Under morgemaden har hotellet den besværlige praksis at servere kaffe ved bordet. Derfor skal man være på vagt, for at gøre en tjener opmærksom på ens tomme kaffekop. Hotellet har en Wellness afdeling, men desværre virkere saunaen kun på 2 af de 3 dage vi havde været der. Men disse ting ændrer ikke på at hotellet kan anbefales.

Amazing hotel!! I was really impressed how everything worked fine and the hotel provided everything that you need. The staff are always super kind and smiling, you could not see any stress there. Super clean and they are filling your room with whatever you need all the time. Gym super, spa as well. Just in the middle of the city, you can walk to all the tourist places. Thank youuuu

Staff at check-in and throughout our stay were helpful and knowledgeable. Their spa was closed so they booked me a treatment at a nearby facility. Breakfast is very nice. Free coffee, drinks and muffins available to all guests in lobby. Rooms lovely and well appointed. Near to metro so easy to get around. Will stay here again when in Lisbon.

I loved my stay at Luster Hotel, I was staying alone and all of the staff made me feel really comfortable. They gave me suggestions of things to do and places to go to explore the city which I appreciated. I took a trip to the spa for a massage, which I would highly recommend because it was super relaxing and worth every penny! The pool area can get quite busy and not all of the sun loungers get very good sun exposure during the day but I think that this is because of the big buildings that surround the hotel and can't be prevented. Also, the hotel is really close to a metro station which makes it very easy to get into the centre of Lisbon but if you want to stay somewhere which is walkable to the main districts, it might be a bit of the way out. I primarily took taxis, which are really cheap, but you do lose out on walking around the streets and seeing the magic of the City.

Wunderbares Hotel mit freundlichem Personal, zwei sauberen Pools (innen & außen), tollem Frühstücksbuffet und guter Verkehrsanbindung.

Wonderful hotel with amazing modern facilities and friendly staff. I slept very well and enjoyed the spa.

The pool and chill area is excellent for an in city relaxation

Super city hotel. Lovely staff. Excellent breakfast. Nice pool / spa facilities. Close to Metro too.

Amazing stay! The staff is very kind and the rooms are well appointed. Clean and nice

Clean and spacious rooms. Great amenities and very sweet staff. Will stay here again!

Generally good value for the money. Location was nice (you can bolt everywhere and there’s some excellent coffee shops just opposite) and rooms decorated to a high standard. Pool is alright, though to be honest not enough sun loungers though staff did try to accommodate. Breakfast pretty decent, though their coffee was a bit meh. Wasn’t overly impressed with the cleaning of the rooms, but other than that would definitely recommend.

Amazing hotel!! I was really impressed how everything worked fine and the hotel provided everything that you need. The staff are always super kind and smiling, you could not see any stress there. Super clean and they are filling your room with whatever you need all the time. Gym super, spa as well. Just in the middle of the city, you can walk to all the tourist places. Thank youuuu

Kann den Hype für das Hotel und die ganzen Top-Bewertungen nicht ganz nachvollziehen. Vorab, Betten waren gut bis sehr gut, allerdings fand keine Reinigung zum Beispiel am Samstag vor 16:00 Uhr statt. Festverglasung (kein Fenster zum Öffnen). Zimmer hellhörig und lichtdurchlässig (großer Türschlitz unterhalb der Tür, dass noch mit einer indirekten Fußbodenbeleuchtung vom Treppenhaus hervorgehoben wird). Klimaanlage schaltet sich beim Austreten aus dem Zimmer und in der Nacht selbständig aus. Eine an der Duschwand angeklebte Duschflasche fällt in der Nacht von der Wand. Hauseigenes Restaurant konnte nicht gefunden werden, es existiert jedoch ein Hinweisschild auf einer Wand im Raucherraum, dass das Restaurant im Bereich der Cafeteria sein sollte. Frühstück, keine Konfitüre oder Haferflocken vorhanden und nur eiskalte und hart gekochte Eier vorhanden. Pool mit 1,05 Meter (lt. Beschriftung vom Hotel mit 1,40 Meter angegeben) tiefe und 3x8 Meter nicht zum Schwimmen geeignet. Fluglärm (alle 3 Minuten ein Flugzeug), Baulärm und Essen-Gerüche von den angrenzenden Häusern und dem Restaurant (Hamburger/Pommes Herstellung) sind im Bereich des Poolbereichs hinzunehmen. Zum guten Schluss hat meine Frau ihren neuen und teuren Bikini (Marke Lidea über Breuninger erworben) zum Trocknen auf den Koffer-Holzständer zum Trocknen gehängt, der Holzanstrich hat auf den Stoff abgefärbt und die Farbe ist trotz mehrfachem Waschen nicht rausgegangen=Totalschaden. Wo soll man seine Sachen zum trocknen

Friendly professional staff, lovely rooms, clean and clarins products. Gym and spa area was very clean and perfect for a chilled hour or so. Easy and convenient location. Definitely recommend

The hotel and staff were exceptional. It was clean, it smelled very nice, the staff were amazingly helpful, and the breakfast was great.

Staff were amazing. Hotel was clean and well decorated. Spa area was clean. Food was delish. Great location even though it’s in the business district. Would definitely stay there again

Excellent clean hotel . Near a mall .

Great staff, modern and clean hotel.

The hotel is nice, but just not that great. Based on price, the hotel doesn’t live up to expectations. The rooms ammenities and features are poorly designed. Slippery bathroom floors, Temperamental card readers to turn on electrics/air con, and overly illuminated panels at night. The best thing going for the hotel is the pool, however if you’re active during the day sightseeing, getting a spot in the sun poolside is difficult, seating in the sun is limited, unfortunately whilst we stayed we experienced one couple who occupied the sunny spots/loungers all afternoon each day, often unoccupied ‘reserved’ with there things, perhaps better poolside management would help limit this, a simple polite courtesy sign on each lounger to not hold or occupy each lounger for extended periods would help discourage the ‘lounger hogs’. Overall not bad, just didn’t live up to the expectations or reviews currently shared.

Gute Lage und gutes Frühstücksangebot. Leider kann man die Fenster im Zimmer nicht zum Lüften öffnen.

Das Hotel ist super , man kann sowohl dem Alltag als auch dem Großstadtleben der Innenstadt entfliehen. Der Wellnessbereich und das ruhige und zuvorkommende Personal helfen dabei . Die Zimmer sind gut ausgestattet allerdings recht klein . In der direkten Umgebung gibt es zwar einige Restaurants und die U-Bahn ist gut zu erreichen aber es gibt nicht viele Aktivitäten die fußläufig erreichbar sind und in der Gegend fühlte ich mich im Dunkeln sehr unwohl.

This is our first time to Portugal and having booked the room for 3 people months in advance, we had quite forgotten what we were coming into. Getting here, it was about a 10 mins car ride from the airport. Despite us arriving at the hotel around 8am, our duplex room was ready by 11am…which was amazing. The hotel itself is immaculately clean and very modern. The buffet breakfast is out of this world with the plentiful hot food and cold spread selection, and on top of that, so many breakfast pastries and bread you can imagine. The duplex room on the 9th floor boasts an impressive outdoor balcony deck that is very deep and such a breath taking view of the city life and outdoor pool. While the gym itself is relatively small, both the indoor and outdoor pools are beautiful and the dry/wet saunas are a nice touch. The room itself is very clean, modern tvs where you can screen share from your mobile devices, and Smart Control light switches and window shades. Fantastic staff and hospitality and for the price paid, definitely worth it and I would highly recommend.

Schönes, modernes Stadthotel mit hochwertiger Ausstattung und gutem Service. Das Frühstück-Buffets war sehr reichhaltig. Schön ist auch die Dachterrasse mit Bar und Pool. Die Zimmer könnten etwas größer sein - bei zwei Personen mit Gepäck für ein paar Tage wird es schon recht eng. Dafür liegt das Hotel sehr zentral und man ist in wenigen Minuten bei der Metro.

Had a very comfortable stay. Breakfast buffet, which was included, was outstanding. Comfortable, clean room. Sauna was good. City view with king bed was quite small, but manageable. Lighting system a bit confusing. Could have used a trash can and hook for a towel in the bathroom. Pleasant staff. All in all, a good value.

Amazing bathroom and shower, has nice luxurious amenities for a four star hotel. Comfy beds and high tech features in the room like electronic black out curtains. A bit of street noise from busy road outside

Hotel is beautiful, rooms were a little small but had everything you need and we’re very comfortable. Bathroom was great!. Honestly can’t fault a thing. Service was perfect. The breakfast was excellent. I stay away a lot with work and this was the best night sleep I have ever had in a hotel.

Fantastic hotel, great staff and lovely decor. Rooms were really modern and bright. Easy Uber everywhere.

The duplex was fabulous for our family.. very spacious and beautifully appointed. The large balcony was lovely. Staff and breakfast were terrific..loved our stay at the Luster Hotel.

We had the most wonderful stay at this hotel and can’t thank the staff enough for their outstanding hospitality. From the moment we arrived, we were met with warmth, generosity, and genuine care. Every member of staff — from the front desk to the incredible porters — went above and beyond to make our stay feel special. There were so many lovely complimentary touches: chocolates, pastries, even souvenirs — it felt like we were constantly being surprised and looked after. My daughter was treated with such kindness and attention; it truly made the experience unforgettable for both of us. Having stayed at many 4 and 5 star hotels around the world, I can honestly say this was some of the best customer service I’ve ever encountered. While there were a couple of very minor things (the bathroom could have used a little more ventilation, the indoor pool was on the chilly side, and a few pillows were a bit lumpy), they were small details that didn’t take away from what was an otherwise perfect stay. We are already planning to return next year and I’ll be recommending this place to everyone I know. Thank you again for such a magical stay — 10/10!

We stayed with my colleagues there for team meeting. The hotel itself is nice and comfortable, but the personal is very slow and complicated to communicate. In the meeting room is no flipchart and we knew about it in the night before our meeting, by sayin we have only Chromecast ( which is btw noone knew how to connect and its didnt work). Also the food selection for more than 2 days to stay is very poor, its mean s thay wehad to eat the same dish almost every day. And portuguese slow service is not working for them, mostly against. We wouldnt choose this hotel for our next meeting.

We stayed as a couple at this property for three nights at the end of April, the staff were very engaging through check out and helpful with where we could eat etc. It is very close to public transport and walkable to main square etc. When we got our room it was mddle of the day and there was alot of traffic as we were on the 3rd floor facing the road, I went back to reception and explain there was alot of noise. The team member on the desk Alex very quickly arrange for us to have a room on a higher floor facing the pool, thank you so much!! I would recommend highly this hotel.

チェックイン時のスタッフの対応が非常に雑で、not helpful at all. 部屋にはテラスがついていたが、テラスに出るドアの鍵が閉まらず。1泊だからフロントにも告げなかったが、外から普通に入って来られる場所だけにセキュリティ上問題あり。

Staff were all exceptional!

The service was amazing. The staff was so wonderful.

The staff was super. There was nothing we didn't like

I stayed for a few nights, an incredible hotel, great facilities, incredible staff and so comfortable. I would come back to Lisbon just for the hotel. As mentioned, the staff were incredibly friendly and helpful. Thank you.

Initially when we first arrived the room was comfortable and very clean. Good facilities overall. However the staff was not very cooperative when we asked for a late check out as our flight was at 10 pm and they were not accommodating at all. We were willing to pay for half the price just to stay in a room but they expected us to be out of the room by 12. Did not like that at all.

Super séjour dans cet hôtel, sauf qu’on ne nous a pas changé les serviettes pendant 3j et que j’ai commandé un cocktail lorsque j’étais à la piscine qui n’est jamais arrivé. Dommage pour le service à la piscine, trop de négligence à mon goût.

Das Hotel ist super , man kann sowohl dem Alltag als auch dem Großstadtleben der Innenstadt entfliehen. Der Wellnessbereich und das ruhige und zuvorkommende Personal helfen dabei . Die Zimmer sind gut ausgestattet allerdings recht klein . In der direkten Umgebung gibt es zwar einige Restaurants und die U-Bahn ist gut zu erreichen aber es gibt nicht viele Aktivitäten die fußläufig erreichbar sind und in der Gegend fühlte ich mich im Dunkeln sehr unwohl.

Flott og moderne hotell litt utenfor bykjernen, men ikke lenger enn at Bolt eller Uber bringer deg dit for 5 EUR.

Great location for a short city break, with the Metro just a few minutes walk away. Staff were super friendly and helpful and the property clean, warm and comfortable - we thought it offered food value for money, especially considering the included breakfast.

Very good location. Metro from/to airport. Great breakfast. Friendly staff.

Staff at check-in and throughout our stay were helpful and knowledgeable. Their spa was closed so they booked me a treatment at a nearby facility. Breakfast is very nice. Free coffee, drinks and muffins available to all guests in lobby. Rooms lovely and well appointed. Near to metro so easy to get around. Will stay here again when in Lisbon.

Ideal place for solo travellers. Transport links within 5 mins radius, 2 minutes from local shopping centre; situated in the perfect area. Staff are lovely and welcoming! Really enjoyed my stay 😃

Das Hotel ist sehr sauber, das Personal sehr zuvorkommend. Jeder Sprach perfekt Englisch. Ein Lidl und Aldi sind gleich in der nähe und nicht so weit ist auch ein Einkaufszentrum zu finden (El Corte Inglés Lisboa). Man kommt sehr leicht mit den Öffis oder mit Bolt oder Uber zum Hotel. Praça do Comércio und andere Highlights sind auch nicht weit entfernt.

We stayed at Luster Hotel for 3 nights. The facilities were amazing, the room large and the clarins toiletries a lovely addition! The outdoor pool area was really lovely. The breakfasts were the best I've ever had at a hotel. So much choice and super quailty ingredients. Only downside is ots distance from the main square and historic town but the ubers are cheap enough!

Super city hotel. Lovely staff. Excellent breakfast. Nice pool / spa facilities. Close to Metro too.

Staff were amazing. Hotel was clean and well decorated. Spa area was clean. Food was delish. Great location even though it’s in the business district. Would definitely stay there again

El hotel es muy bonito, limpio, cómodo la ubicación excelente lo que le baja la nota de la estancia es el restaurante muy malo y el desayuno flojísimo,

Super séjour en 1/2 pension avec des dîners ultra copieux et délicieux. Parfait.

The hotel staff were all very welcoming and friendly, the food and drinks were excellent. There were very nice touches such as free tea, coffee and biscuits in the reception. Overall would highly recommend this hotel after we had an excellent stay!

Staff was nice and helpful. Property was okay- the rooms were not as clean as they should be. The breakfast buffet food was not very good, but the restaurant staff was great!

Overall we had a great time at the hotel, and the facilities were good, spa for example. However, if we had one observation, food at breakfast was never hot, tepid at most and the coffee in reception (nice touch by the way) was most of the time cold. Reception staff very helpful

The staff and breakfast were outstanding.

Amazing breakfast . Very good location Super friendly staff.

The Luster is absolutely phenomenal! They pay attention to every detail and are willing to help with any little request. The breakfast buffet was absolutely the best I have had at any hotel. We didn’t want to leave.

Modern hotel with great amenities. Staff was very attentive and the bag attendants were very helpful. Updated finished throughout the hotel and room. Only downside was the restaurant attached that served us very undercooked chicken sandwich. Other than that would recommend staying here

Super city hotel. Lovely staff. Excellent breakfast. Nice pool / spa facilities. Close to Metro too.