Iberflat Fabiola

The location of the property is really good whilst the check in was completely painful. There is a system used by property management where you have to pay deposit then they give you a code to enter. This hasnt worked for us and we had to wait to reach out to the propety management and responsiveness was not so good so we had to wait in front of the property. Additionally the ventilation was horrible. There is a restaurant down there and all flat was smells like shrimps all the time and it was even difficult to sleep with that smell.

The communication was great and the team were brilliant at responding and were super helpful. The apartment is in a great location close to the main sites though tucked away enough to be quiet. The apartment itself is fabulous and perfect for a few friends or a family. The only reason I did not give a perfect rating is that there was an issue with the door while we were there which was a little inconvenient. This is not the fault of the apartments and they were very good at working around it, opening the door at all hours of the day and night when it was required. Highly recommended

It was awful. First, check in time was 1500 and we didn’t receive the access code till past 1500 as it was a self check in service and there was no one to contact directly. Then the ground key safes confused us as we couldn’t open the safe with the codes that the hotel provided us and there was a big sign saying we need to enter the codes to open the safe, turns out we didn’t need keys to enter the flat. We only found out after trying to open the key safe for a good 5 mins then decided to check if the flat was unlocked, and we found out the door was an electronic lock instead. We then realised the flat didn’t have WiFi and we were staying for 4 nights. So we had no WiFi for them nights and we did inform them on the first day which they kept telling us IT is fixing it. Till the last day, still no WiFi. After check out, I asked when will the £100 will be expected to be released, they did not reply to that at all. Overall, a very stressful transaction with the check in, and the during and check out. I would not stay here or recommend this place for anyone. Unless you’re not bothered with no WiFi, no customer support, and if you have a lot of time in your hands. A lot of these issues I’ve had could have been avoided.

We had the most difficult check in process that ruined our stay. The check in was all online, the instructions were unclear and all in Spanish. When we reached out to the representative, she could barely speak English and was not helpful. The actual property was very nice, clean and centrally located. However, because of the hassle with check in, we would not stay here again.

Very nice and clean apartment. In the middle of the city. Access to all activities easily.