Name: Shadow Play by Peppers
Address: 308 - 320 City Road, Melbourne, Victoria, Australia, Melbourne, Victoria, Australia
Rating: 8.43

Guest reviews

8.4

Very good

Based on 705 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Shadow Play by Peppers, guests often like the modern apartment-style rooms and helpful staff, but report a dark overall ambience and occasional shortcomings around housekeeping, maintenance, and front-desk responsiveness.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Lea

Apr 20, 2026

·

Stayed 1 night

Good size accommodation for a convenient location with tram at your doorstep. Only small negative shower water went from one extreme to the next and took a while to just get to warm water

8

Rachel

Apr 17, 2026

·

Stayed 1 night

Breakfast was nice, room was basic for the price. No view

10

Claire

Feb 8, 2026

·

Stayed 3 nights

Spotless room and staff brilliant

10

Simone

Jan 18, 2026

·

Stayed 1 night

Romm was clean,

6

Mrs Rovsen

Jan 14, 2026

·

Stayed 5 nights

The room was nice and clean. However, the hotel wasn't up to standards in certain areas. We ordered room service one time and in their menu, no allergen info was provided. As a vegan I put a note in our order for the bread and chips we ordered. Asked for tomato sauce for instance mentioning I'm vegan. They sent a mayonnaise and the bread was cooked in animal fat. Mind you our room service came over and hour later. None of this info was mentioned in the menu and my note was disregarded. Breakfast, I asked for margarine for our 5 day stay and I was only offered a free coffee for the inconvenience but they didn't provide any margarine nor vegan friendly options for breakfast. Luggage storage was another issue. On our arrival we left our luggage until check in time but the whole time luggage was kept behind the counter with an easy access to anyone who walks in. Breakfast staff need more training in providing clean tables in timely manner. It would be more efficient once they clear a table they wipe straight after. Couple of days we had to wait for them to come and clean after we asked. And they seemed to show no urgency. We also understand they try to create an ambiance with their lights but the foyer and breakfast room lacking of light is a real issue. It's nice to have a pool on a hot day but not enough space for more than 2,3 people in it. May be combine the BBQ area for a bigger pool and seating space?

308 - 320 City Road, Melbourne, Victoria, Australia

Location

Shadow Play by Peppers is centrally located in Melbourne, a 4-minute walk from Crown Casino and 6 minutes by foot from Melbourne Convention and Exhibition Centre. This luxury aparthotel is 0.7 mi (1.1 km) from South Melbourne Market and 0.8 mi (1.3 km) from Collins Street.

Crown Casino(0.2 miles)

Melbourne Convention and Exhibition Centre(0.3 miles)

South Melbourne Market(0.4 miles)

Southbank Promenade(0.5 miles)

SEA LIFE Melbourne(0.6 miles)

Flinders Lane(0.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 23:59

Before 10:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Limited parking is available onsite, with secured valet parking offered at a fee of AUD 60 per day, which includes in/out privileges. Parking height restrictions apply. Reservations are not mentioned as required.

A buffet breakfast is available for a fee of approximately AUD 32 for adults and AUD 15 for children. Breakfast is served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

No pets are allowed at the property, but service animals are permitted.

Check-in is from 2:00 PM to 11:59 PM, and check-out is at 10:00 AM. Early or late check-in/check-out availability is not specified, and any requests should be coordinated with the property prior to arrival.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details on room accessibility and pool access features are not provided.

The property is centrally located in Melbourne, just a 4-minute walk from Crown Casino and a 6-minute walk from the Melbourne Convention and Exhibition Centre. It is approximately 0.7 miles from South Melbourne Market and 0.8 miles from Collins Street.

Yes, the property features an outdoor heated pool. Specific operational hours and seasonal availability are not mentioned.

Children are welcome at the property. Specific age limits for free stays are not mentioned, but rollaway beds are available for AUD 50 per night and cribs for AUD 10 per night.

The property offers cribs for infants at a fee of AUD 10 per night and rollaway beds for AUD 50 per night. Availability may require advance request or confirmation.

Shadow Play by Peppers

Amenities

Property description

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