Is parking available at the property?

Free self-parking is available on-site, but it is limited. No reservation is required.

What type of breakfast is offered?

A complimentary breakfast is included for guests. Specific details on the type of breakfast are not provided.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 14:00 to 18:00, and check-out is at 12:00. Early check-in and late check-out are available for a fee, subject to availability.

Is there an airport shuttle service available?

An airport shuttle service is available for a fee of USD 25 per vehicle (maximum occupancy 3). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details on other accessibility features are not provided.

What is the location of the property in relation to key landmarks?

The property is located in Nairobi (Kilimani), within a 15-minute drive of Nairobi National Park and Thika Road Mall. It is 0.6 mi (1 km) from Kenya Railway Golf Club and 0.9 km from Nairobi Hospital.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified.

Best Western Nairobi Upper Hill

What guests think

At Best Western Nairobi Upper Hill, travellers consistently praise the exceptionally friendly, helpful staff, good value, and tasty breakfast, while many also like the secure setting and access to the next‑door Fairview’s pool, gardens, and outdoor dining.

Rooms are generally clean and comfortable, though several guests describe them as basic or small, with occasional noise from neighboring rooms. The location is convenient for business and getting around Nairobi. Expect warm service and a good-value base for Nairobi visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate shared access to the neighboring Fairview Hotel’s amenities, including a large outdoor pool, gardens, and an outdoor bar, and many find the grounds pleasant.

Related guest reviews

10

Grace

13 Feb 2024

·

Stayed 9 nights

Great place - peaceful amenities like pool shared with Fairview. Good bed, room, and food options.

8

Gonzalo

20 Oct 2024

·

Stayed 6 nights

Good place. You can use the facilities of the Fairview hotel

8

James

22 Sept 2024

·

Stayed 2 nights

Excellent option for reasonably priced western hotel in Nairobi. It's attached to the next door Fairview Hotel which is an IHG property and has great amenities like a pool and various dining options. These are necessary as you are advised not to go out at night in Nairobi so you are more or less stuck at the hotel. Room was clean and good sized. Bed linens were of high quality. Cleaning daily. Breakfast was awesome with plenty of options including fruit, yogurt, bakery, cereal, made to order omelettes, and a barista coffee station.

10

Wienczyslawa

30 Aug 2025

·

Stayed 4 nights

Not a very big hotel with a beautiful swimming pool, restaurant, breakfast and even more wonderful staff.

8

Dominic

26 Dec 2023

·

Stayed 3 nights

Nice gardens

10

Sofie

20 Feb 2026

·

Stayed 7 nights

Spartanskt men rent rum, underbar pool och trädgård. Superbra bemötande och proffsig personal.

10

Enrique

14 Jan 2025

·

Stayed 3 nights

Nice property with access to a 4 star hotel next door

10

Elysee

19 May 2025

·

Stayed 1 night

staff was wonderful . breakfast excellent ! lots of choices . and nice pool

8

Scott

14 Jun 2023

·

Stayed 3 nights

Cheap and cheerful and clean with a very nice garden nad garden bar

10

ellyn

23 Feb 2025

·

Stayed 4 nights

The staff is very friendly and welcoming. It is a part of a high end hotel and share a large pool, beautiful grounds, and an outdoor bar and bar menu. Very safe neighborhood, walking during the day, and a very pleasant place to hang out in the evening.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews frequently note clean rooms and well-kept spaces; housekeeping is generally reliable. A few guests mentioned issues such as bathroom odors or dusty fixtures.

Related guest reviews

8

James

22 Sept 2024

·

Stayed 2 nights

Excellent option for reasonably priced western hotel in Nairobi. It's attached to the next door Fairview Hotel which is an IHG property and has great amenities like a pool and various dining options. These are necessary as you are advised not to go out at night in Nairobi so you are more or less stuck at the hotel. Room was clean and good sized. Bed linens were of high quality. Cleaning daily. Breakfast was awesome with plenty of options including fruit, yogurt, bakery, cereal, made to order omelettes, and a barista coffee station.

4

James

12 Aug 2024

·

Stayed 10 nights

There was a bad smell in the bathroom every day from the septic tank even with toilet sit being down all day and night

10

Moses

8 Oct 2025

·

Stayed 1 night

Clean rooms, wonderful staff

10

Musa

17 Jul 2024

·

Stayed 3 nights

This property exceeded my expectations. The rooms were surprisingly big. Very clean and comfortable rooms

10

Tamara

16 Jul 2024

·

Stayed 3 nights

Very nice and clean.

10

Gerbern

4 Jun 2025

·

Stayed 12 nights

Very helpful and friendly staff, clean, close to everything.

6

Daniel

18 Apr 2024

·

Stayed 1 night

The room and bathroom was very small and there was no air conditioning and the ceiling fan was filthy. The hotel clerk and bellman were very friendly. However, I will probably not stay there again.

10

Susana

18 Nov 2024

·

Stayed 3 nights

I stayed a few a few days before my departure back home. Nice and cozy. Clean, friendly staff members

10

Kevin

8 Feb 2026

·

Stayed 1 night

Room was very clean and the staff very nice

10

Kenneth

29 Jun 2024

·

Stayed 6 nights

very helpful and friendly staff, great breakfast, quit, clean rooms, great value for money

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and several guests found them small; size varies and a few reported noise from neighboring rooms. Some rooms lack air conditioning, while others noted quiet stays and comfortable beds.

Related guest reviews

10

Grace

13 Feb 2024

·

Stayed 9 nights

Great place - peaceful amenities like pool shared with Fairview. Good bed, room, and food options.

6

Nathan

18 May 2025

·

Stayed 2 nights

Small rooms. Did not ask what bed size i need. Breakfast, can do with a little more variety, not the greatest.

8

Noor Jihan

29 May 2023

·

Stayed 2 nights

The staff was wonderful including front desk and kitchen. I appreciated that they arranged and early big morning breakfast for us and we had access to the Fairview restaurants.The only downside was no AC in our room and no elevator on our side as we were on the 4th floor.

10

Musa

17 Jul 2024

·

Stayed 3 nights

This property exceeded my expectations. The rooms were surprisingly big. Very clean and comfortable rooms

10

KOKI

26 Sept 2025

·

Stayed 2 nights

ホテル自体はとても優良。親切なスタッフ、綺麗な部屋。ただ、隣の部屋の人がうるさい人だった場合、壁が薄いのか、話し声がクリアーに聞こえてしまう。

6

Daniel

18 Apr 2024

·

Stayed 1 night

The room and bathroom was very small and there was no air conditioning and the ceiling fan was filthy. The hotel clerk and bellman were very friendly. However, I will probably not stay there again.

8

Roel

24 Mar 2024

·

Stayed 1 night

Het mooie terras bij het zwembad is bij de buren. Een zuster hotel. Mooi. wel erg langzame bediening. De staf inn hotel zeer behulpzaam en attent. Ontbijt was goed. Kamer was niet bijzonder en vrij klein.

10

Kenneth

29 Jun 2024

·

Stayed 6 nights

very helpful and friendly staff, great breakfast, quit, clean rooms, great value for money

10

JAMES

4 Mar 2024

·

Stayed 2 nights

Room was adequate, clean, quiet. Breakfast was very good. Location was convenient to my business meetings and to good restaurants. Good value for money.

6

Steven

26 Nov 2025

·

Stayed 1 night

The room was small but had everything needed. I thought my wife phone was Vibrating but later found out it was next-door. However, the breakfast made up for everything it was excellent.

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Service

Service is a standout: guests repeatedly praise the friendly, welcoming, and professional staff, smooth check in, and helpful touches like early breakfasts or special welcomes. Overall responsiveness is strong.

Related guest reviews

10

Kristina

13 Jun 2024

·

Stayed 1 night

We had an excellent stay at the Nairobi Best Western Upper Hill. From our smooth check-in experience (Pauline is FANTASTIC!), to the cleanliness, and comfort of our room, we were very happy with our Best Western stay. The whole staff is kind and very professional. We look forward to returning!

10

John

29 Apr 2025

·

Stayed 9 nights

Great stay. Super helpful staff. Repaired our team's rooms with fresh fruit to welcome them after long flights from the US. Will definitely return.

10

Gerbern

4 Jun 2025

·

Stayed 12 nights

Very helpful and friendly staff, clean, close to everything.

10

Elysee

19 May 2025

·

Stayed 1 night

staff was wonderful . breakfast excellent ! lots of choices . and nice pool

10

James

23 Nov 2025

·

Stayed 11 nights

Nice hotel, with “Great” staff members that go beyond personal service!!!!

8

Binalakshmi

13 Nov 2025

·

Stayed 7 nights

Excellent breakfast. Friendly and accommodating staff.

10

ellyn

23 Feb 2025

·

Stayed 4 nights

The staff is very friendly and welcoming. It is a part of a high end hotel and share a large pool, beautiful grounds, and an outdoor bar and bar menu. Very safe neighborhood, walking during the day, and a very pleasant place to hang out in the evening.

8

Epiphane

4 Jun 2025

·

Stayed 3 nights

Very good safety. Staffs were very friendly and helpful. Very good breakfast service

10

Catalina

9 Oct 2023

·

I loved this Hotel. It was very convenient for both business and vacation. The staff are absolutely amazing. I felt very good. I would come back definetely.

10

Jan

9 Feb 2025

·

Stayed 7 nights

Friendly staff

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Location

Location is convenient for business and getting around, with several guests noting nearby restaurants. Safety and security in the area are frequently highlighted.

Related guest reviews

8

Dut

15 Jan 2024

·

Stayed 1 night

Nice area and close to town and there are a number of good restaurants in the area.

8

Yoshichika

1 Oct 2024

·

Stayed 1 night

周辺の警備が厳重で安心して止まることができました

8

Johannes Hartmut

11 Feb 2024

·

Stayed 2 nights

Proper and safe hotel with friendly staff.

10

Gerbern

4 Jun 2025

·

Stayed 12 nights

Very helpful and friendly staff, clean, close to everything.

10

Jan

1 Feb 2025

·

Stayed 8 nights

Sehr sicher

10

ellyn

23 Feb 2025

·

Stayed 4 nights

The staff is very friendly and welcoming. It is a part of a high end hotel and share a large pool, beautiful grounds, and an outdoor bar and bar menu. Very safe neighborhood, walking during the day, and a very pleasant place to hang out in the evening.

10

Jakub

24 Jan 2025

·

Stayed 5 nights

Security first

10

JAMES

4 Mar 2024

·

Stayed 2 nights

Room was adequate, clean, quiet. Breakfast was very good. Location was convenient to my business meetings and to good restaurants. Good value for money.

10

Debra

1 Jun 2025

·

Stayed 3 nights

My go-to hotel whenever I'm in Nairobi. I just love it - the location, price, condition of the facility, kindness and professionalism of the staff are unmatched. I only had one problem during this stay - internet problems that drove me to the hotel next door to use THEIR WiFi. Problem was resolved by the next day.

8

Harry

27 May 2024

·

Stayed 3 nights

Good location ,Nice roms and amazing front office and restaurant personell !totally recomended 👍👍👍

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Dining

Breakfast is widely praised for taste and variety, and guests value the Fairview-linked dining options, including a pleasant poolside setting. A few mention slow service or limited variety at times.

Related guest reviews

10

Grace

13 Feb 2024

·

Stayed 9 nights

Great place - peaceful amenities like pool shared with Fairview. Good bed, room, and food options.

8

James

22 Sept 2024

·

Stayed 2 nights

Excellent option for reasonably priced western hotel in Nairobi. It's attached to the next door Fairview Hotel which is an IHG property and has great amenities like a pool and various dining options. These are necessary as you are advised not to go out at night in Nairobi so you are more or less stuck at the hotel. Room was clean and good sized. Bed linens were of high quality. Cleaning daily. Breakfast was awesome with plenty of options including fruit, yogurt, bakery, cereal, made to order omelettes, and a barista coffee station.

10

Wienczyslawa

30 Aug 2025

·

Stayed 4 nights

Not a very big hotel with a beautiful swimming pool, restaurant, breakfast and even more wonderful staff.

6

Nathan

18 May 2025

·

Stayed 2 nights

Small rooms. Did not ask what bed size i need. Breakfast, can do with a little more variety, not the greatest.

10

Elysee

19 May 2025

·

Stayed 1 night

staff was wonderful . breakfast excellent ! lots of choices . and nice pool

8

Roel

24 Mar 2024

·

Stayed 1 night

Het mooie terras bij het zwembad is bij de buren. Een zuster hotel. Mooi. wel erg langzame bediening. De staf inn hotel zeer behulpzaam en attent. Ontbijt was goed. Kamer was niet bijzonder en vrij klein.

8

Binalakshmi

13 Nov 2025

·

Stayed 7 nights

Excellent breakfast. Friendly and accommodating staff.

10

YOKO

16 Aug 2025

·

Stayed 2 nights

お部屋は普通に綺麗です。シャワーのお湯が出るまでに2分ほど時間が掛かりますが、一度お湯が出たら途中から水になったりもなく、暖かいシャワーが浴びられたのは嬉しかったです。このホテルの特に優れた点はレストランです。プールサイドのレストランは雰囲気が抜群に良く、朝食レストランと中庭は素晴らしい雰囲気で大好きでした！

6

Steven

26 Nov 2025

·

Stayed 1 night

The room was small but had everything needed. I thought my wife phone was Vibrating but later found out it was next-door. However, the breakfast made up for everything it was excellent.

10

Leonardo

14 Dec 2025

·

Stayed 2 nights

Quarto impecável, excelente café da manhã, funcionários extremamente educados e prestativos.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $85	16 $78	17 $68
18 $60	19 $58	20 $58	21 $58	22 $58	23 $58	24 $58
25 $58	26 $58	27 $58	28 $60	29 $58	30 $58	31 $58

Su	Mo	Tu	We	Th	Fr	Sa
1 $58	2 $58	3 $58	4 $58	5 $58	6 $58	7 $58
8 $58	9 $58	10 $58	11 $58	12 $58	13 $58	14 $58
15 $58	16 $58	17 $58	18 $60	19 $58	20 $58	21 $60
22 $58	23 $58	24 $60	25 $58	26 $58	27 $60	28 $58
29 $58	30 $58

Best Western Nairobi Upper Hill

About this property

Location

Room options

Standard Room, 1 King Bed

Family Garden View Suite

Premium Terrace & Garden View Suite

Superior Twin Room

Standard Room, 1 Twin Bed (Cozy Room)

Superior Room, 1 King Bed

One Bedroom Garden View Suite

Family Room, Multiple Beds, Connecting Rooms

Guest reviews of Best Western Nairobi Upper Hill

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Nairobi Upper Hill

Prices for upcoming dates