Hacienda Motel

there is no ice machine, had problems with the tv.

Its not the Ritz Carlton but its clean, the staff is great and the price is right.

Horrible people nasty rooms

The hotel is consistently clean and comfortable. I stay at the hotel a few times a year and plan to stay again, the next time I am in the area.

I’ve stayed in many budget motels and this is the first time I’m writing a bad review and will never return to this motel. There was an unexpected $50 cash only deposit. One bed pillow had about 10 long hairs on it. I took it to the check in office to show this was unacceptable and that new bedding was needed asap and was promised someone would come and change the bedding and clean room. This never happened. I had to ask for clean bedding to change myself and was given 2 fitted sheets to use. As I was waiting a homeless man came in asking for a room and asked if he could come clean my room. In the middle of the night there was a knock on the 2nd story door. Unfortunately, the homelessness situation is prevalent in this area. When it was time to shower, OMG, the bathtub was chipping and shower curtain was so dirty that I did not want to have it rub up against me while showering so I stood in the tub with my flip flops on, no shower curtain pulled, faucet running and quickly bathed that way. So gross!!! I recommend to keep looking for another budget motel in a different area.

The service was not very nice. Room would not clean up everyday unless requested .

The tv was not working. The room had no WiFi code. The a/c unit was not Cooling the room. Front faceplate of a/c was missing. The night feel was stern with his tone upon checking process.

I had no heat in my room for the time I stayed there. Manger didn't come fix the problem told me to get under the blankets and still charged me for the stay

Basically nice room, missed tissues, bath mat and high shower heat. Great AC. Very welcoming staff.

there is no ice machine, had problems with the tv.

Really old motel with tiny rooms. Owner was very nice...just a super beat up old motel.

The hotel is consistently clean and comfortable. I stay at the hotel a few times a year and plan to stay again, the next time I am in the area.

Management was friendly

This is a little mom and pop type place and I discovered after checking in that they want a $50 CASH deposit. No... you can't put it on a credit card. They want $50 in cash that they give you back when you check out. I had to tap on the glass and wake someone up to get my money back when I checked out early in the morning. Oh... and they hand you a TV remote when you check in. I guess they can't leave those in the rooms.

The tv was not working. The room had no WiFi code. The a/c unit was not Cooling the room. Front faceplate of a/c was missing. The night feel was stern with his tone upon checking process.

Unfriendly owner

Its not the Ritz Carlton but its clean, the staff is great and the price is right.

Good customer service

The registration office has spiritually uplifting quotes around the room about treating people well, which are bolstered by small religious & spiritual statues encouraging the same happy vibes. And to completely juxtapose that positivity, there was a gentleman, who I can imagine was the owner, checking me in when I stayed there a few weeks ago, who was quite a piece of work. At his best, he played twisted mind games with absolutely every verbal interaction from the beginning to the end. At his worst, he sneakily tacked on an extra charge via the 3rd party booking company I ordered the room from, Hotels.com, and he wouldn't remove it once I arrived when the fee wasn't pertinent, when he could have. Right then & there, I called Hotels.com, to which they then called him to try & resolve it, & he wouldn't take their call. Hotels.com ultimately made it right, so I'll use them again, but never the Hacienda Motel & this interesting gentleman.

When we arrived the place didn't let us use the crdit card we made the reservation with, even though we had used it before at the same location.

Friendly staff

I wasn't able to arrive until almost midnight so I know I inconvenienced the front desk people but they were very pleasant anyway.

Great location

Close to everything

Felt safe and secure during my week stay.

Gas station close by

I’ve stayed in many budget motels and this is the first time I’m writing a bad review and will never return to this motel. There was an unexpected $50 cash only deposit. One bed pillow had about 10 long hairs on it. I took it to the check in office to show this was unacceptable and that new bedding was needed asap and was promised someone would come and change the bedding and clean room. This never happened. I had to ask for clean bedding to change myself and was given 2 fitted sheets to use. As I was waiting a homeless man came in asking for a room and asked if he could come clean my room. In the middle of the night there was a knock on the 2nd story door. Unfortunately, the homelessness situation is prevalent in this area. When it was time to shower, OMG, the bathtub was chipping and shower curtain was so dirty that I did not want to have it rub up against me while showering so I stood in the tub with my flip flops on, no shower curtain pulled, faucet running and quickly bathed that way. So gross!!! I recommend to keep looking for another budget motel in a different area.