SENS 飯店

Very spacious room, I think we may have been upgraded. Very comfy bed. Hotel was clean & staff helpful. Metro nearby. 20mins walk to main train station.

After paying for the most expensive room with a kitchenette, I arrived to be told that the hotel was out of kettles, a key requirement for my room that I confirmed prior to arrival. Instead of having a sympathetic response from the person at the front desk, Ingrid, I was repeatedly and aggressively asked "what she expected me to do about this." Her hostility was evident and when I asked for some hot water to be brought to my room (to take required medications) she begrudgingly did and when I asked if I could phone in the morning, she begrudgingly agreed. At 6am the next morning, I was awoken to a knock at my door with a porter bringing hot water to me, even though not yet requested. This passive aggressive behaviour that woke me from sleep and disrupted my entire work day was not appreciated. The hotel was well located but is worn down, with fading and chipped paint and a general sense of disrepair. For the cost, there are other hotels of far higher caliber and superior service. I am yet to receive any compensation for not receiving the services I paid for upon arrival. Do not recommend.

Our room was beautiful. Overlooked the street - corner view.

Great room and place to go for local restaurants near by! Overall was pretty clean!

I had a wonderful stay! The room was clean, comfortable, and very well maintained. The staff were incredibly friendly, helpful, and welcoming throughout our visit. I especially appreciated that they were able to hold our luggage after check-out, which allowed us to continue exploring and enjoy the rest of our day without having to worry about our bags. Overall, a great experience, and I would definitely stay here again!