Name: Hampton Inn Oakland Downtown-City Center
Address: 378 11th Street, Downtown Oakland, Oakland, California, United States of America, Oakland, Alameda County, US
Price range: $139–$269 per night
Rating: 8.4

What guests think

At Hampton Inn Oakland Downtown-City Center, travelers frequently praise clean, modern rooms and friendly staff, while noting the central location near BART and Chinatown, balanced by concerns about the surrounding area at night and street or club noise.

Valet-only parking is a common theme—often expensive, sometimes height or hour limited, and with no self-parking on-site. Breakfast is generally well liked, the gym gets good marks, and keycard-controlled entry adds a sense of security, but there is no on-site restaurant or bar. A minority report service hiccups and maintenance issues, including key-card or system failures, billing or deposit confusion, and problems with blinds, AC, outlets, or TVs. Expect a clean, central base with trade-offs around parking, nightlife noise, and the immediate neighborhood.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern basics like a decent gym and strong keycard security are praised. Parking is valet-only, often expensive with size or hour limits, and there is no on-site restaurant or bar.

Related guest reviews

4

Michael

Dec 30, 2024

·

Stayed 1 night

The hotel condition is new and the facilities are clean. HOWEVER, the location is VERY sketchy, AND the hotel does not have its own parking. You will need to shell out additional $50 for overnight valet parking that is operated by a different company. Otherwise, street parking is the only other option. From what I was told, there are plenty of break-in's. The hotel front door is locked 24/7 should be a very good warning sign. This hotel must be a slightly higher end drug addicts' favorite. Although the facility is super clean, there were plenty of very sketchy characters checking in the evening. The lobby and elevators all smell like marijuana. I would not recommend this for family stay at all. Business? - where are you going to park?! The valet parking also have low height limits.

8

Stacey

Oct 20, 2024

·

Stayed 5 nights

Nice property but no self parking or hotel restaurant.

10

Ellen

Jun 11, 2024

·

Stayed 11 nights

I enjoyed my stay at the Hampton Inn in downtown Oakland, California! It was convenient place for my visiting with my son who lived a few miles away in Oakland. I enjoyed the awesome breakfast buffet each morning. I also enjoyed the gym that had all the gym equipment to choose from that I wanted! I also liked having laundry facilities right down the hall from my room as well as an ice machine and water bottle machine to easily fill up each morning. The car valet was great and quickly brought my car to me each morning! I have stayed at this Hampton Inn many times in the last few years and I have been happy and pleased with the rooms and service each time!

8

Christine

Jun 10, 2024

·

Stayed 1 night

Brand new remodel with update and clean rooms, good size, and nice lobby. Good breakfast set up. Location is convenient to several large office buildings, Chinatown, and public transportation. Neighborhood is rough, especially at night. Parking is limited and very expensive

10

David

Feb 7, 2025

·

Stayed 2 nights

Its down town Oakland.... i felt safe. Parking is a pain. Have to use valet parking..

10

JING

Sep 6, 2025

·

Stayed 4 nights

Love the breakfast and fitness center! Will come back again for sure!

4

Melanie

Jun 11, 2023

·

Stayed 2 nights

Website did not mention there was no bar or restaurant. Cardboard cups and breakfast bowls were a disappointment and not expected for this type of property. Would not recommend this hotel under any circumstances.

10

Cindy

Jan 2, 2023

·

Stayed 1 night

Booked here last minute, after a nearby hotel cancelled on me. Hotel was very clean and comfortable. Valet parking available for $30. Front desk welcoming and friendly. Great location, about a block away from the Bart station. Great experience overall!

8

Adria

Apr 16, 2025

·

Stayed 2 nights

Good value. Central location, close to BART for SF commute and various fun Oakland neighborhoods. Breakfast included. The gym has nice equipment. The valet parking is expensive but it's nice to have the car secure. This is our second time staying at this hotel, and we will continue to book here when in the area.

10

Sid

Dec 29, 2022

·

Stayed 19,353 nights

Nice little hotel clean and convenient. My only issue was that parking is by valet only and closes at midnight which I was not made aware of at booking.

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Cleanliness

Rooms and public areas are frequently described as very clean. A few guests reported lapses such as stained sheets, wet carpet, odors, or missed housekeeping.

Related guest reviews

4

Gilgamesh

Jun 10, 2025

·

Stayed 4 nights

We had an issue with our room and some insensitive interactions with hotel staff. Irritating odors and fumes came out of the heating vents. The hotel had to move our room and we did end up having a conversation with a "manager" on the phone. Further, on initial check-in the desk person gave us a room that had not been cleaned or turned. Big hassle to request a refund/credit of some sort and we DEFINITELY deserve one. For your follow-up (if y'all even care): 2rooms, Jun6-10, GC Jeter). I paid with my AmericanExpress card I may go to them and holla about what happened to us. I had my four nieces visiting from out of town. Hampton Inn had several "red zone turnovers" on this one. If you need further corroboration of what I say I can provide it. Expedia, don't let them drag y'all down!

10

Vicki

Dec 26, 2025

·

Stayed 4 nights

The staff were so friendly and the hotel was spotless! Our room very comfy! We stayed four nights and will definitely stay again our next trip to Oakland.

10

Stephanie

Nov 6, 2025

·

Stayed 2 nights

The room was very clean and comfortable, staff was warm and welcoming, and the breakfast bar was well stocked with a good variety of food and beverages. Valet parking was convenient and reasonable. We will definitely stay again.

4

Noella

May 31, 2025

·

Stayed 3 nights

found stains in the sheets and the soaps were empty. there was 3 big trash cans in the parking area taking up a spot. was a hassle to check in and charged way to much for a deposit

10

Kenneth

Oct 1, 2025

·

Stayed 1 night

Clean, modern rooms and a welcoming staff. The included breakfast buffet is a highlight of this excellent facility in the heart of downtown Oakland.

8

sunguk

Feb 3, 2024

·

Stayed 2 nights

The room was clean. However, water was leaking from a part of the floor, causing a section of the carpet to remain continuously wet.

10

Henry

Nov 23, 2024

·

Stayed 3 nights

Clean

6

Alesia

Aug 28, 2024

·

Stayed 2 nights

The carpet was dirty and service was horrible. I requested towels on the day of my daughter’s service and I was told maid did not arrive until 9am and I needed to come get whatever they had available. The request was for 3 sets of towels but we needed extra face clothes as well. No extra rolls of toilet paper and again when asked front over they us to come get it ourselves

2

Negly

Aug 23, 2024

·

Stayed 2 nights

Room was not clean, front desk did not advise of requesting cleaning is on guest

10

George

Jul 28, 2025

·

Stayed 3 nights

very pleasant stay. hotel and room was very clean and quiet. \excellent breakfast and freindly personel.

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Rooms

Rooms are modern and generally comfortable, though some feel small. Recurring issues include street or club noise in certain rooms and occasional maintenance problems with blinds, AC, outlets, or TVs.

Related guest reviews

8

dawn

Apr 21, 2025

·

Stayed 1 night

Room clean, bes comfy however very small with a king bed in it

8

Adria

Nov 27, 2024

·

Stayed 1 night

Clean and comfortable hotel with courteous staff and convenient location in downtown Oakland, close to BART, Chinatown and more. Valet parking was easy and worth the cost to ensure security and easy access to our vehicle. Decent breakfast. Only complaints were some issues with the room, blinds didn't open and TV stopped working, that were not fixed during our stay. And a bit noisy at night. Overall, recommended for a nice room in Oakland at a good price and would stay again.

2

Sylvia P

Aug 10, 2024

·

Stayed 1 night

My first room had a broken air conditioner and my second room had a missing blind.

6

Rickey W

Mar 24, 2025

·

Stayed 1 night

Our room was above Main Street and load cars kept us awake.

4

Rebecca

Mar 18, 2025

·

Stayed 1 night

Arrived in the middle of the day to find the front doors locked. After several attempts at hitting the buzzer, I was finally let in. It was ten minutes until 3 PM, and I was told since I wasn't a silver or gold member I would not be able to check in, even though my room was ready. At exactly 3 PM all of the people waiting in the lobby lined up to check-in with the one clerk on duty. When I got to my room, half of the lights and outlets, including everything in the bathroom did not work. When I was leaving to get dinner I told the clerk, who told me (for the first time) that you have to hold your key card up to a square in the room to get the lights to work. News to me. He told me if that didn't work, I would have to switch rooms since there was no maintenance person on duty until Wednesday. Got dinner, came back and tried the square. No change. I was so exhausted I decided to just stay in the room and deal with it. Then I took a shower and there was no conditioner in the bottle. Woke up before dawn and got ready in a half-dark room where half the plugs didn't work. Not a great stay.

6

David

Jul 7, 2025

·

Stayed 3 nights

Room was fine, location was great pillows were awful. No substance to them at all. I had to put things underneath them so I had any support at all.

10

Kenneth

Oct 1, 2025

·

Stayed 1 night

Clean, modern rooms and a welcoming staff. The included breakfast buffet is a highlight of this excellent facility in the heart of downtown Oakland.

10

Michelle

May 30, 2025

·

Stayed 3 nights

I had a great time staying at the Inn. The staff was nice, the rooms are clean. I found plenty of food options within walking distance. My only, ONLY complaint is that the "city view" room I booked is just a room. Not a problem but if I had been salivating over a potential skyline I would've been hella disappointed. There is a window but there's no "city view". Besides that everything was absolutely lovely.

10

Lisa

Sep 8, 2024

·

Stayed 1 night

Everything was good, except for TV did not get any channels.

6

Jennifer

Mar 18, 2025

·

Stayed 1 night

Hotel is clean and staff is friendly. But alas, paper thin walls you can here the person snoring next door from you, which is uncomfortable and makes it difficult to sleep.

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Service

Staff are widely described as friendly and helpful. However, some guests experienced rude interactions, billing or deposit confusion, and operational problems such as key-card or system failures.

Related guest reviews

10

Kimberly

Apr 9, 2025

·

Stayed 2 nights

The staff is friendly!

10

Victoria Tishman

Mar 26, 2025

·

Stayed 4 nights

The staff could not be more exceptional at this property. Thank you for a wonderful, exceptional experience.

10

lisa

Sep 1, 2025

·

Stayed 1 night

terrific staff. a wonderful group of women running that place! i'll be back.

10

Maria Angelica

Apr 12, 2024

·

Stayed 1 night

One of the best Hampton Inns I’ve ever stayed in. Room and lounge was so clean and I enjoyed their complimentary hotel shampoo, bodywash, and lotion. Front desk staff and breakfast staff were attentive and friendly. I felt very taken care of. I wish there was a pool but this is probably a hotel more for business and not families so not their fault. Stay if you’re in town!

10

JEANETTE

Jul 4, 2025

·

Stayed 9 nights

Everyone was very nice and helpful. Parking is expensive, and I wish they had more options. Despite the high cost, they were quick and courteous in bringing my car.

4

Rebecca

Mar 18, 2025

·

Stayed 1 night

Arrived in the middle of the day to find the front doors locked. After several attempts at hitting the buzzer, I was finally let in. It was ten minutes until 3 PM, and I was told since I wasn't a silver or gold member I would not be able to check in, even though my room was ready. At exactly 3 PM all of the people waiting in the lobby lined up to check-in with the one clerk on duty. When I got to my room, half of the lights and outlets, including everything in the bathroom did not work. When I was leaving to get dinner I told the clerk, who told me (for the first time) that you have to hold your key card up to a square in the room to get the lights to work. News to me. He told me if that didn't work, I would have to switch rooms since there was no maintenance person on duty until Wednesday. Got dinner, came back and tried the square. No change. I was so exhausted I decided to just stay in the room and deal with it. Then I took a shower and there was no conditioner in the bottle. Woke up before dawn and got ready in a half-dark room where half the plugs didn't work. Not a great stay.

4

Latesha

Jul 13, 2025

·

Stayed 4 nights

Where do I start. I booked this hotel months ago for July 3-7th and prepared for my stay..today is the 5th and I’m ready to go home! The experience of my stay here has been chaotic and inconvenient. Although the staff is friendly and that is the ONLY good thing I can say. On Thursday when I checked in, I was surprised when the clerk told me my deposit for my stay would be $300 and NOT $150 which I had confirmed TWICE before coming… problem number 1. On Friday, my key began not working due to their system being down or having maintenance issues which caused them to assign my room to another guest. I just woke up from a nap around 6ish and luckily I had the security latch open or the guest would have walked in on me half naked. I went downstairs to ask what was going on about that..(no clear answers, only apologies) they proceeded to tell me that the information was somehow erased so I had to be let into my room until that got fixed… problem number 2. Today, I walked into the lobby and was greeted and informed that I needed to do the check in process again 😒… which consist of charging me again for the room that is already currently pending on my account. THAT took the cake for me, my key card started to not work again. I will NEVER EVER stay at any Hilton owned hotels in my life again. This is absolutely ridiculous!

10

Raef

Nov 21, 2024

·

Stayed 3 nights

The entire Staff alone should ALL be Congratulated to the highest extent. The entire Front desk Staff, especially Tania and Jose and Ryan, and all whom I had met, including the Maintenance, who was always Courteous, Kind and above all Professional, TOP-NOTCH! \m/ The Rooms are very spacious and quiet, due to good construction between Rooms. The included Breakfast Buffet is definitely something to look forward to the night before, wonderful and wide array of Breakfast delights. The Valet Parking Staff were helpful and courteous and quick to get your vehicle or drop-off, pick-up location. I would highly recommend The Hampton Inn Oakland Downntown-City Center...5 STARS!*****

8

Eartha

Jul 21, 2024

·

Stayed 1 night

The entire door systems was not working, so every time we needed to get into our room, one of the clerks at the front desk had to go let us in because the keys was not working

2

Beraki

Feb 23, 2025

·

Stayed 1 night

(1) I forgot a jacket in the closet of my room, no one acknowledged this; it was a new jacket. (2) Charged me extra $75 w/o explanation. (3) Unfriendly front desk staff (4) Hard to find street parking Overall rating: poor. Avoid at any cost.

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Location

Central downtown location near BART, Chinatown, Jack London Square, and venues makes getting around easy. Several reviews caution that the immediate area can feel unsafe or noisy late at night.

Related guest reviews

10

Marcus

Aug 5, 2025

·

Stayed 1 night

This place is comfy, great location, excellent food nearby, very nice flexible staff.

10

Michele

Feb 10, 2023

·

Stayed 1 night

Great hotel. Very Comfortable, clean room. Big screen TV. Great for a business trip. I felt safe. The breakfast is great, coffee hot but you know just hotel coffee. Hotel is basically in Chinatown so lots of Chinese, ramen choices. Not many stores. Super cool little shop right next door with artisan cheeses and 1 sandwich option + gourmet gifts. Bicycle cafe is one block north for coffee, etc. Marriott Center one block West for full bar and burger bar food options late PM. I’d stay here over the Marriott any time! My only complaint would be they don’t have the ability to provide change for a $20 for tips, etc and they couldn’t make recommendations for where to go for coffee or a late night dinner/drink. Luckily I remembered the Marriott which is a short walk. At 9pm I was ok as a single person walking by myself to get a salad and glass of wine. Even a Redwine Togo cup to enjoy back in my room with some chocolate chip cookies purchased at the Hampton Snack bar. All of my business travel convenience and comforts were met. My room wasn’t ready at 11am but I was able to complete an over hour virtual meeting in their upstairs business center with perfect wifi connection. That’s a huge plus. When I got to my room I was able to connect to perfect wifi for more virtual meetings.

8

Daryn

Jan 30, 2025

·

Stayed 3 nights

Very nice hotel that was very close to BART and Chinatown. Beautiful Lake Merritt was also nearby. The hubby and I were here during the weekdays, so we didn’t experience the club noise that other reviewers have commented on. Secured building. BART ride was quick into San Francisco. Also, heard that parking was really expensive. Breakfast was pretty decent. Room was lovely with comfortable king-sized bed, relaxing shower, fridge and microwave. Front desk staff was pleasant. Did not use gym, but heard it was good. Some may find surrounding area to be a little dicey, though.

8

Kimberly

Oct 23, 2023

·

Stayed 3 nights

The hotel itself was great - clean, wonderful staff, solid breakfast. Parking was $50 a night which was more than I would have expected. Unfortunately, I would not stay there again because of the location. On Friday night at 1:45 we awoke to the sound of about 20 gunshots at the club on the corner of the same block. On Saturday night when that club closed at 2am there was a lot of noise. I would not have felt safe walking around at night, and even during the day it wasn't great.

8

Christine

Jun 10, 2024

·

Stayed 1 night

Brand new remodel with update and clean rooms, good size, and nice lobby. Good breakfast set up. Location is convenient to several large office buildings, Chinatown, and public transportation. Neighborhood is rough, especially at night. Parking is limited and very expensive

10

Malika

Apr 20, 2025

·

Stayed 1 night

Nice clean hotel in downtown, walking distance to Jack London and Fox theater. No complaints.

10

Jeremy

Jun 28, 2025

·

Stayed 2 nights

The location is very walkable in downtown Oakland. There is a Bart station 2 blocks away so I did not need a rental car. Merritt Lake and the Oakland waterfront are both a quick walk as well. Rooms are modern and comfortable with plenty of USB outlets. It was very quiet for my two nights (Saturday/Sunday). Breakfast includes the standard Hampton/Hilton options. Staff is very friendly.

10

Jian

Aug 12, 2025

·

Stayed 3 nights

excellent location, near public transportation, nice breakfast, room clean and quiet

8

Jillian

May 1, 2025

·

Stayed 2 nights

Great location. Felt safe and secure here while staying alone.

8

Kayo

Aug 28, 2025

·

Stayed 1 night

I was pleasantly surprised with the Hampton Inn Downtown Oakland. It is around the corner from Chinatown with plenty of places to get food. It is also near public transportation. Convenient location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is included and usually well liked, with decent variety, though restocking can lag at times. There is no on-site restaurant or bar, but many eateries are nearby in Chinatown.

Related guest reviews

10

Stephanie

Nov 6, 2025

·

Stayed 2 nights

The room was very clean and comfortable, staff was warm and welcoming, and the breakfast bar was well stocked with a good variety of food and beverages. Valet parking was convenient and reasonable. We will definitely stay again.

6

Grant

Apr 15, 2025

·

Stayed 2 nights

Breakfast was very sparce and I was surprised that there was no restaurant/dinner or lunch available in the hotel.

10

Daniel Fernando

Nov 5, 2025

·

Stayed 4 nights

No complaints. Breakfast was nice but frequently had few items and people waiting for more food. Food quality was okay. The room was great and so was the staff.

10

carmen

Apr 30, 2025

·

Stayed 1 night

I stayed in Oakland over night for a concert. I felt safe & comfortable. Breakfast in the morning was amazing. I had a red velvet waffle.

10

Kimberly

Apr 6, 2025

·

Stayed 4 nights

Check-in was very easy when I arrived! The staff is very friendly and accomodating and the hotel is very clean! I appreciate the daily service for room cleaning and the free breakfast is a major plus.

4

Melanie

Jun 11, 2023

·

Stayed 2 nights

Website did not mention there was no bar or restaurant. Cardboard cups and breakfast bowls were a disappointment and not expected for this type of property. Would not recommend this hotel under any circumstances.

10

Cathy

Dec 30, 2022

·

Stayed 1 night

Breakfast was great, had a great assortment of foods to choose. Coffee was great! Staff was very helpful & friendly. I had to extend our stay for one more night and they were helpful in accommodating us.

10

Rhi

May 3, 2024

·

Stayed 3 nights

Great hotel in downtown Oakland. Rooms are modern, clean and quiet. Amazing breakfast spread and very friendly staff. I will stay here again next time I am in Oakland.

10

Tokiya

Sep 8, 2025

·

Stayed 1 night

Breakfast

10

George

Jul 28, 2025

·

Stayed 3 nights

very pleasant stay. hotel and room was very clean and quiet. \excellent breakfast and freindly personel.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$159
February	$172
March	$153
April	$144
May	$151
June	$174
July	$142
August	$137
September	$160
October	$178
November	$136
December	$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $184	19 $153
20 $147	21 $139	22 $153	23 $161	24 $156	25 $153	26 $158
27 $153	28 $139	29 $161	30 $151

Su	Mo	Tu	We	Th	Fr	Sa
				1 $151	2 $179	3 $269
4 $152	5 $208	6 $205	7 $222	8 $172	9 $177	10 $169
11 $164	12 $183	13	14	15 $183	16 $173	17 $173
18 $161	19 $224	20	21 $161	22 $169	23 $173	24 $173
25 $152	26 $169	27 $161	28 $163	29 $153	30 $162	31 $161

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible, Refrigerator & Microwave (Roll-In Shower)

Room, 2 Queen Beds, City View

Room, 2 Queen Beds, Accessible (Roll-In Shower)

Room, 2 Queen Beds, Refrigerator & Microwave

Room, 2 Queen Beds, Accessible, City View

Room, 1 King Bed, Accessible, Refrigerator & Microwave (Hearing)

Room, 1 King Bed, Accessible (Hearing)

Room, 1 King Bed, Refrigerator & Microwave

Room, 1 King Bed, City View

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn Oakland Downtown-City Center

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Prices for upcoming dates