Is parking available at the property?

Yes, free self-parking is available on-site. The parking is uncovered and wheelchair accessible.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 6:00 AM to 9:00 AM.

Are pets allowed at the property?

Yes, pets are allowed with a fee of CAD 35.00 per pet, per night, and a maximum of CAD 125.00 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:00 PM, and check-out is by 11:00 AM. Late check-in is available for a fee of CAD 35.00 for check-in between 3:00 AM and 11:00 AM.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities including a registration desk, parking, public areas, and meeting spaces. There is also a stair-free path to the entrance and elevators for easy access.

Where is the property located in relation to key landmarks?

The hotel is located in Southwest Edmonton, within a 15-minute drive of South Edmonton Common and Snow Valley Ski Club. It is approximately 9.5 miles from the University of Alberta and 10.2 miles from West Edmonton Mall.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available, with access from 8:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Children are welcome at the property, but they may not be eligible for complimentary breakfast.

TRU BY Hilton Edmonton Windermere Hotel in Canada

Average nightly price at TRU BY Hilton Edmonton Windermere by month, last 12 months (USD)
Month	Average price
January	US$89
February	US$103
March	US$101
April	US$106
May	US$92
June	US$92
July	US$98
August	US$100
September	US$86
October	US$83
November	US$79
December	US$78

What guests think

At TRU BY Hilton Edmonton Windermere, travelers highlight clean, modern spaces, friendly staff, and a convenient south Edmonton location with social lobby, while recurring drawbacks include inconsistent housekeeping, minimalist small rooms without in-room coffee or microwaves, and mixed breakfast quality.

Facilities include a small gym and a modest pool that can be crowded with swimming lessons, and there is no hot tub. Location suits errands, medical visits, and shopping, though parking can be tight. Reports also mention occasional key-card failures, delayed hot water, and inconsistent follow-through during multi-night stays. Expect a contemporary, budget-friendly stay with streamlined amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Common areas are lively with lounge seating and a pool table, and there is a small gym. The pool is modest and can be crowded or used for swimming lessons; several note no hot tub and mixed Wi-Fi and parking experiences.

Related guest reviews

10

Brandi

30 Jul 2025

·

Stayed 4 nights

Nice rooms, not a fan of the shower cause water gets all over the floor. Breakfast is sufficient for free. I thought the pool was bigger but still a fair size, and I like that it is one depth the entire way across. Sad there was no hot tub though.

2

Tyler

25 Sept 2025

·

Stayed 1 night

Our son really wanted to go in the pool but it was so busy as they were doing swimming lessons. We will not be booking this place again.

8

Sarah

11 Nov 2025

·

Stayed 1 night

Loved how this hotel felt like it was meant for people to gatherand hNg out in the lobby area. So many cute places to sit and visit, or play pool with a friend. Room was very modern,and beds comfortable. Only con was hotel could be a bit cleaner, lots of hidden dirt/dust in room, stain/spots on walls, and debri in hallways on carpets. Overall great hotel with excellence service

6

Timea Bordasne

12 Sept 2024

·

Stayed 2 nights

Cannot use the pool, there was swimming classes all day long for small children.

8

Abraham

14 Jun 2025

·

Stayed 3 nights

Lounge is big, pool table, nice interior design for relaxation.

8

Tara

12 Jun 2025

·

Stayed 1 night

Great newer clean hotel. Free breakfast was great. Parking lot was small and parking was tricky.

10

Leanne

11 Sept 2024

·

Stayed 2 nights

We frequently stay in Tru by Hilton hotels as they’re dog-friendly, cost-effective, and very clean with their laminate flooring. This location met our expectations! The gym was well lit with a good assortment of equipment as well.

8

Tung Seng Terry

10 Jun 2025

·

Stayed 4 nights

A little disappointed because the facility has no hot tub, otherwise it’s all good.

10

Abdul

24 Aug 2025

·

Stayed 1 night

Its a nice cozy and clean hotel with swimming pool and small gym. Free breakfast was nice as well with pancake machine etc.. More sitting area in the lounge to eat there.

2

Raven

22 Aug 2025

·

Stayed 2 nights

Their pool is disgusting, black specks coming out of it, the water itself was cloudy and left dirt bubbles all over. The flooring and walls in the pool area are also very disgusting, this is supposed to be a hotel in a new area that's why I got it and it's so disgusting. The bathroom in the room as well had rust stains all along the shower, they didn't have a hot tub as well. They charge you for the good Wi-fi unless you want the crap free wifi that barely works. There's like 2-3 good channels on the tv. The rooms are tiny and so is the bathroom, not at all like the photos. The manager is never available, they say oh we will be in this evening and he isn't than they say oh he will be in the morning and then he is not. Would not stay again, paid $385 for 2 nights and was not impressed at all. My kids did not enjoy the stay due to not being able to play in the pool.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews call the hotel and rooms very clean, but recurring complaints cite missed housekeeping during stays and bathroom issues (mold, hair, stained linens) plus occasional dirty pool or common areas.

Related guest reviews

10

Catherine

13 Nov 2025

·

Stayed 1 night

The hotel and rooms were very clean….comfortable beds. Friendly and competent staff. Great breakfast Spacious parking lot

10

Dana

2 Mar 2026

·

Stayed 1 night

Clean room and friendly staff

6

Megan

8 Oct 2025

·

Stayed 1 night

The room was quiet and well equipped for a nights stay. The beds were comfy enough, pillows were a fit flaccid so I doubled up. Cleanliness was a bit of a miss though; door handles were grimy and the doors themselves (especially on the edge) were dirty/hadn’t been wiped down in a while. Black mud/length hair was found on two towels and the bed as well as a pillow. Shower floor was also a bit grimey looking. Touch points like light switches and lamps could have been a bit cleaner as well. Staff were friendly and helpful. Overall we would stay again, for the price and convenience, but hope cleanliness improves.

4

Alejandra

16 Sept 2025

·

Stayed 3 nights

First room, shower curtains has a lot of mold, both red and black. Got a second room, same. Shower mold everywhere. General poor cleaning. I couldn’t take shower during the three nights a slept in this place. I also covered the sink/vanity area with towels as barrier. Don’t wanted to think wether they were clean. Never will be back in any of these places.

4

Johnny

25 Feb 2026

·

Stayed 2 nights

Room was not clean , they moved me as a result of being checked into a dirty room . Crumbs on bed , floor and table .

6

Nicole

29 Aug 2025

·

Stayed 1 night

Our room was disgusting. Shower looked like it wasn’t cleaned in months, a smear on the floor on our headboard, all over the room door. The shower had orange staining all over the curtain and corners of the shower stall. Hair everywhere.

2

Ahmed

29 Jul 2025

·

Stayed 1 night

There was urine stains on toilet seat

6

Colleen

21 Aug 2025

·

Stayed 2 nights

The breakfast was very good. Lobby very welcoming. enjoyed the lobby pool table and the option to buy drinks and snacks. Parking lot needed attention, sweeping, side walk had stuff spilled on it and was never attended to while we were there. The whole hallway outside of our room had small debris and dirty the whole 3 days we were there. Never heard or scene a vacuum once while we were there. First hotel on our trip that we never seen any staff cleaning common areas or checking parking lot. Staff was accommodating, but not much staff was even seen.

10

Sherrie

27 Oct 2025

·

Stayed 1 night

Great hotel in south Edmonton. Clean, new, easy to access.

10

John

12 Feb 2026

·

Stayed 1 night

Friendly staff, clean rooms and great location

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and compact with practical layouts, but storage is minimal (often no closet or drawers) and many note no in-room coffee or microwave. Noise transfer and flat pillows come up repeatedly; Wi-Fi can be weak.

Related guest reviews

6

Sheryl

20 May 2025

·

Stayed 1 night

Property was ok. Check-in was extremely slow. Rooms are below average size. Found the noise from next rooms carried all night. Most likely would not stay again

6

Stephanie

25 Aug 2025

·

Stayed 2 nights

Our first night was terrible. Our room was DIRECTLY above the indoor pool, and so we had to listen to screaming children swimming and splashing until 11pm when the pool closes. Then came the sounds from above us. It was as if a huge person with work boots was pacing their room as loudly as possible for hours. My kids and I were all in tears of exhastion by this point, and I called the front desk with a noise complaint and requested ANY OTHER ROOM away from these people. I was told by the gentleman that they were full, but he would go check out the noise complaint. Nothing was solved. At 7am the following morning I went to the front desk and explained the situation. She had a new room key for the top floor in my hand in under 5 minutes. Why couldn't the man help me in ANY way the night before??? That room was clearly unoccupied and available. We were furious and exhausted by this point, so we took the 2nd room. Our second night was much better, but I've never stayed at a louder hotel in my entire life, and I'm well into my 40s. Modern, clean decor and lovely breakfast and amenities doesn't make up for the total lack of SLEEP at a hotel. I'd never go back or recommend this hotel. If you must stay here, request the 4th floor if you want to get any sleep.

8

Joyce

5 Oct 2025

·

Stayed 7 nights

Clean room. Wi-Fi not good. Staff vet friendly

10

Jeffrey

3 Dec 2025

·

Stayed 2 nights

Clean, modern, efficient room - compact, but very well thought out.

4

Lorinda

16 Jun 2025

·

Stayed 3 nights

Smallest room ever with a king-sized bed. Windows do not open at all which maybe added to the stuffy feeling? No coffee maker in room - generally lobby was either out or cold. (Yes, coffee drinker here lol) Mini mini fridge. Ran out of soap and found out dispenser was beyond disgusting inside - shower and sink! Ending continental breakfast a bit later than 9 (even on the weekends?) would be nice. Have never seen such small and triangle shaped baggage carts: not fun even with not much! The pool table in the lobby was a nice touch though and exercise room had a great variety of equipment.

6

Sandra

30 Sept 2025

·

Stayed 2 nights

Beds very uncomfortable. Pillows flat and need to be replaced. Not very soundproof.

8

Adrien

26 Oct 2025

·

Stayed 7 nights

Breakfast was basic, but had what you would want. Rooms are a little small (no microwave, no coffee maker/kettle, no closet) but clean, modern and in good condition. Overall a good stay, and would book again. Surrounding area is great surburb, with lots of shops/resturants within a 15min walk.

8

Benjamin

6 Oct 2025

·

Stayed 1 night

The hotel staff was amazing. The property was very clean and well cared for. Zero complaints except... the room. It felt like I hooked up with a college boy. No lamps (?) the decor felt like Ikea chic. No cabinets... just red hooks. Giant TV, but no way to watch streaming services. Only one desk chair. Weird

6

Natasha

22 Jul 2025

·

Stayed 6 nights

Its new clean and modern. Would prefer to have streaming on tvs. Walls are a bit thin so could hear other guests quite late at night. Room smelled bad. The pool was being used for swimming lessons. No closets or drawers. Staff is nice and helpful, like the easy access arounf the hotel. Like the 24hrs snacks, although its only chips, chocolate bars and instant noodles. Love the 24hr coffee but its more like coffee flavored water. There are no coffee machines in the rooms, so dont love having to go downstairs first thing in the am for coffee. Good location. Pet friendly. Lots of parking.

8

Aileen

5 May 2025

·

Stayed 2 nights

Eggs in the morning were terrible, think they had been lying out for ages and we were the first ones down for 6am Excellent surrounding in the reception area for guests. Didn't find the reception people exactly the most friendly or looking to help. Disappointed room didnt have freezer part to fridge, microwave or kettle

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and accommodating, with quick check-ins and helpful issue resolution. However, reviews also cite inconsistent front-desk professionalism, housekeeping entering without knocking, slow responses to noise or problems, and key-card or system glitches.

Related guest reviews

10

Catherine Samantha

2 Mar 2026

·

Stayed 2 nights

Staff is so awesome! They are super nice, accommodating and funny! Love staying here! Very clean compared to the many other hotels that I've stay at in the past for sports events. Coffee is a bit on the strong side. And the pancake machine is so cool!

10

Susan

10 Sept 2025

·

Stayed 3 nights

Great price. If I needed extra (towels, soap, remote batteries), they were provided immediately. Staff was great.

6

Dina

8 Sept 2025

·

Stayed 1 night

Very nice hotel, the only reason I give 3 stars, because I asked the front desk to put me in a room away from kids, I said, I need quiet rest and am tired from kids. He smiled, and promised me a quiet room.... Guess what... there were kids on the floor above me and the both rooms next to mine, and they were all screaming until 11 pm. When I called around 10 m and asked the person who put me in this hell, he said there is nothing they can do. All I learned from this experience is not to trust liars at the front desk. Will never stay there again.

2

Asha

3 Oct 2025

·

Stayed 1 night

I had an extremely disappointing experience with the front desk staff, particularly Noel. His behavior was unprofessional and unacceptable. I had booked three rooms under my name for a group of ten staff members attending training. Despite providing the details, Noel refused to let them check in at 1 a.m., insisting that I had to be physically present. When I explained the situation, he claimed that the “primary guest” was rude to him, which was entirely untrue. My only request was that he allow my staff to check in after a long day of travel. He also did not allow them to book rooms claiming that the primary guest (myself) was rude to him over the phone. He let a group of people out of the building at 1 am who were ready to do a fresh booking and pay on the spot to stay at the hotel. His conduct was dismissive, discriminatory, and displayed a lack of basic professionalism and courtesy. What should have been a simple check-in process turned into a stressful and disrespectful encounter. I am not sure how they would handle contact less check that is offered by this hotel? Such a disgrace. People like Noel shouldn’t be working in this industry if they got no iota of empathy and understanding.

4

Tracy

24 Dec 2024

·

Stayed 1 night

House keeping walked into my room and my daughter's rooms hours before check out without even knocking. More than once

4

harold butch

9 May 2025

·

Stayed 1 night

We need to wait an hour to go inside our room because the system was down,, and the room not totally clean

10

Eleanor

16 Jul 2024

·

Stayed 2 nights

Staff was friendly and the hotel is clean and inviting.

10

Curtis

2 Oct 2025

·

Stayed 1 night

Great check in with no issues

10

Robert

26 Apr 2025

·

Stayed 3 nights

Shyne-Ann at the front desk was especially friendly polite and courteous looking after my every need, answered every question with a smile and made my stay memorable for myself while accommodating my service dog.

4

shannon

10 Oct 2025

·

Stayed 2 nights

The girl at the desk was rude and had no time. The room floor was separating and I had to call down twice for hot water. Not again !

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient south Edmonton base near shopping, dining, medical offices, and major roads; many find it quiet and easy to access. A few mention construction or limited walkable options in parts of the immediate area.

Related guest reviews

10

JOSEPHINE

14 Jun 2025

·

Stayed 1 night

Clean and good location

10

Christie

16 Nov 2025

·

Stayed 1 night

Great location and great hotel.

10

Terri

27 Sept 2025

·

Stayed 1 night

Quiet, convenient but tucked away.

10

Darren

28 Jul 2025

·

Stayed 3 nights

Great room , decent breakfast but having the currents of Windermere a five minute walk away was worth its weight in gold. Our recommendation is trying the scoop n roll creamery for an after supper treat.

10

Sherrie

27 Oct 2025

·

Stayed 1 night

Great hotel in south Edmonton. Clean, new, easy to access.

10

Neal

25 Oct 2024

·

Stayed 1 night

Perfect spot in South Edmonton. Close to pretty much any shopping or dining you need.

10

Stan

3 Mar 2025

·

Stayed 1 night

Lots of restaurants close by.

10

Samantha

30 Nov 2025

·

Stayed 2 nights

Such a good location ! Clean hotel and friendly staff. Will def stay again!

10

Ken

25 Jun 2025

·

Stayed 1 night

It is in a nice location.

10

Laura

15 Oct 2024

·

Stayed 1 night

Close to my medical appointments. Also in easy to access, ample parking and close to other amenities (shopping, coffee, etc)

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: several praise the free, varied options and pancake machine, while others report limited protein or dietary options, items running out, and coffee or hot dishes served cold; hours often feel early.

Related guest reviews

10

Catherine

13 Nov 2025

·

Stayed 1 night

The hotel and rooms were very clean….comfortable beds. Friendly and competent staff. Great breakfast Spacious parking lot

6

Cindy

29 Dec 2025

·

Stayed 2 nights

Pillows and bedding were disappointing. No coffee first morning and breakfast was just ok. Staff were friendly.

6

Dan

12 Mar 2025

·

Stayed 1 night

The rooms were fine, clean and well equipped. The breakfast was not good at all. The eggs and sausages were cold even though they were in a steam tray. The pancakes had some kind of green stuff in them but it wasn't St. Patrick's day so I don't n know what was going on with them. The coffee was not even lukewarm. i think it had likely been made the day before. Definitely not fresh. I realize it's only a hotel breakfast but I have stayed here before and it was much better. We through everything in the garbage and stopped on our way out of town to at least get a hot cup of coffee.

10

Michelle

23 Nov 2025

·

Stayed 1 night

Easy and efficient check in. Great breakfast.

6

Peter

14 Apr 2025

·

Stayed 1 night

Just a quick overnight stay over a weekend. The room is clean and in good condition. The complimentary breakfast is very sparse and not well stocked or serviced. We had limited time to grab a bite - coffee was empty for 15 minutes, pancake mix was empty, no sausages or eggs either. Basically only cereal was available. Juice cups were all used too. This was in the middle of breakfast hours. We pretty much left without breakfast.

10

Lori

27 Dec 2025

·

Stayed 10 nights

Comfortable room. Wonderful and accessible amenity spaces. Staff friendly and helpful. Breakfast was super!

10

Darcy

28 Jul 2025

·

Stayed 2 nights

Excellent staff, clean, and had a wonderful selection of free breakfast!

8

Robin

14 Oct 2024

·

Stayed 2 nights

Breakfast was good. Possibly have it open until 10 on the weekends.

10

R

19 Oct 2025

·

Stayed 2 nights

Love this hotel! Second time staying here. The hotel is clean, service is great and free breakfast is a nice bonus. Please add granola and fresh fruit please!

8

WILFRED BRYAN

8 Sept 2024

·

Stayed 2 nights

Staff were amazing. Room size is decent. Beddings were terrible unfortunately. Pool water was cold as ice. We stayed there roughly 6 days and the breakfast choices werent changed at all. Please try to offer new menu atleast every 2 days.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $84	3 $85	4 $86	5 $89	6 $89	7 $100
8 $68	9 $74	10 $75	11 $74	12 $75	13 $110	14 $80
15 $67	16 $69	17 $71	18 $68	19 $72	20 $81	21 $79
22 $67	23 $68	24 $69	25 $72	26 $73	27 $126	28 $104
29 $66	30 $66

Su	Mo	Tu	We	Th	Fr	Sa
		1 $90	2 $89	3 $70	4 $91	5 $90
6 $67	7 $67	8 $69	9 $69	10 $74	11 $81	12 $81
13 $68	14 $68	15 $69	16 $69	17 $70	18 $80	19 $80
20 $67	21 $68	22 $70	23 $75	24 $84	25 $108	26 $109
27 $77	28 $77	29 $75	30 $76	31 $84

TRU BY Hilton Edmonton Windermere

Prices for TRU BY Hilton Edmonton Windermere

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds, Bathtub

Room, 1 King Bed, Bathtub

Room, 1 King Bed, Hearing Accessible, Bathtub

Room, 2 Queen Beds, Hearing Accessible, Bathtub

Guest reviews of TRU BY Hilton Edmonton Windermere

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about TRU BY Hilton Edmonton Windermere

Prices for upcoming dates