Iberostar Waves Quetzal - All Inclusive
457 $
/ Nacht
Ø-Preis November
Preise für Iberostar Waves Quetzal - All Inclusive
Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen
457 $
/ Nacht
Ø-Preis November
Monatliche Durchschnittspreise
Bei Iberostar Waves Quetzal - All Inclusive ist Mai mit durchschnittlich 228 $ pro Nacht der günstigste Monat und Dezember mit 865 $ der teuerste. Grundlage sind die letzten 12 Monate.
| Monat | Durchschnittspreis |
|---|---|
| Januar | 751 $ |
| Februar | 838 $ |
| März | 601 $ |
| April | 383 $ |
| Mai | 228 $ |
| Juni | 343 $ |
| August | 360 $ |
| November | 457 $ |
| Dezember | 865 $ |
J
F
M
A
M
J
A
Nov · 457 $
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Am teuersten: Dezember (ca. 865 $)
Am günstigsten: Mai (ca. 228 $)
Über diese Unterkunft
Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 4 Außenpools, Sauna und Fitnessmöglichkei...
Annehmlichkeiten
Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Sicher wirst du die Freizeiteinrichtungen zu schätzen wissen, zu denen Folgendes gehört: 4 Außenpools, Sauna und Fitnessmöglichkeiten.
Services der Unterkunft
Zum Angebot gehören ein Textilreinigungsservice, eine rund um die Uhr besetzte Rezeption und mehrsprachiges Personal. Vor Ort gibt es Folgendes: Parkservice (kostenlos).
Gastronomie
Genieße Abendessen bei Bonsai Restaurant, einem Restaurant mit Schwerpunkt auf japanische Küche. Oder bleib gemütlich auf deinem Zimmer und nutz den Zimmerservice (bitte Zeiten beachten). Wenn du eine Erfrischung benötigst, kannst du die Strandbar oder eine der 7 Bars/Lounges oder 3 Poolbars aufsuchen.
Zimmer
Fühl dich in einem der 350 klimatisierten Zimmer mit kostenlose Minibar und Flachbildfernseher wie zu Hause. Dein Bett bietet Daunenbettdecken und hochwertige Bettwaren. Die Zimmer haben eigene Balkone oder Patios. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Satellitenempfang. Es sind eigene Badezimmer mit Duschen vorhanden, die über kostenlose Toilettenartikel und Haartrockner verfügen.
Lage
In Playa del Carmen (Playacar) gelegen, ist Iberostar Waves Quetzal - All Inclusive nur eine 10-minütige Fahrt von Playa del Carmen Maritime Terminal und Quinta Avenida entfernt.
In der Nähe
Radweg auf Paseo Xaman-Ha(0.2 Meilen)
Playacar Beach(0.7 Meilen)
Golfplatz Mahi(0.9 Meilen)
Maya-Ruinen von Playacar(1 Meilen)
Xaman Ha Aviary(1.4 Meilen)
Playacar Golf Club(1.6 Meilen)
Plaza Paraiso(1.7 Meilen)
Paseo del Carmen(1.7 Meilen)
Centro Maya Einkaufszentrum(1.7 Meilen)
Quinta Avenida(1.8 Meilen)
Playa del Carmen Maritime Terminal(1.8 Meilen)
Gründerpark(1.9 Meilen)
Portal Maya(1.9 Meilen)
Playa del Carmen Hauptstrand(2 Meilen)
Chabad Playa del Carmen(2.1 Meilen)
Flughafen Cozumel Intl. (CZM)(20.8 Meilen)
Flughafen Cancún (CUN)(37.1 Meilen)
Parkmöglichkeiten
Restaurant
Pool
Nichtraucher-Zimmer
Babysitting/Kinderbetreuung
Tennisplätze
Lage
Avenida Xaman Ha Lote Hotelero No. 2
Radweg auf Paseo Xaman-Ha (0.2 Meilen)
Playacar Beach (0.7 Meilen)
Golfplatz Mahi (0.9 Meilen)
Maya-Ruinen von Playacar (1 Meilen)
Xaman Ha Aviary (1.4 Meilen)
Playacar Golf Club (1.6 Meilen)
Gästebewertungen zu Iberostar Waves Quetzal - All Inclusive
8.3
Sehr gut
Basierend auf 1.003 verifizierten Bewertungen
Wer übernachtet hier?
Geschäftlich
0%
Paare
38%
Familien
47%
Gruppen
11%
Allein
1%
Was Gäste sagen
KI-Zusammenfassung aktueller Gästebewertungen
Das Iberostar Waves Quetzal - All Inclusive erhält Lob für seine üppige Dschungelkulisse mit freilaufender Tierwelt in Playacar, den sauberen, attraktiven Strand und die Pools sowie das im Allgemeinen freundliche Personal, was eine entspannte, familienfreundliche Atmosphäre schafft, in die viele Gäste gerne zurückkehren.
WeiterlesenWar das hilfreich?
Was Gäste sagen
Das Iberostar Waves Quetzal - All Inclusive erhält Lob für seine üppige Dschungelkulisse mit freilaufender Tierwelt in Playacar, den sauberen, attraktiven Strand und die Pools sowie das im Allgemeinen freundliche Personal, was eine entspannte, familienfreundliche Atmosphäre schafft, in die viele Gäste gerne zurückkehren.
Das Essen wird häufig als gut beschrieben mit einer reichhaltigen Buffet-Auswahl, während die Qualität der Spezialitätenrestaurants und Getränke gemischt ist und Reservierungen schwer zu bekommen sein können. Die Zimmer sind komfortabel, aber oft veraltet, mit wenigen Steckdosen und Beleuchtungsmöglichkeiten, und es gibt mehrere Berichte über schwache Klimaanlagen oder hohe Luftfeuchtigkeit. Die Einrichtungen sind beeindruckend, aber der Getränkeservice am Pool und am Strand ist begrenzt, was zu langen Schlangen an der Bar führt; einige Gäste berichten auch von hartnäckigen Werbeversuchen im Timeshare-Stil und Konkurrenz um Liegestühle. Erwarten Sie einen Aufenthalt inmitten der Natur mit solidem Preis-Leistungs-Verhältnis und einigen Kompromissen in Bezug auf Service und Zimmeralter.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Ausstattung
Die Pool- und Strandbereiche sind attraktiv und gepflegt, und einige Gäste genießen einen Adults-only-Pool mit einer Swim-up-Bar. Der Getränkeservice am Pool/Strand ist jedoch begrenzt und es gibt lange Schlangen an der Bar; der Fitnessraum wirkt klein/voll und das Spa wird gelobt, ist aber teuer.
Ähnliche Gästebewertungen
8
Mohamad
27. Mai 2024
·
Aufenthalt für 7 Nächte
The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking. I did not like: - Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time. - Sea weed cleaning is not done early morning hours as used to be. - Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat. Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024
The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking. I did not like: - Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time. - Sea weed cleaning is not done early morning hours as used to be. - Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat. Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024
6
Kevin
20. Sept. 2025
·
Aufenthalt für 5 Nächte
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
6
David
9. Juli 2024
·
Aufenthalt für 4 Nächte
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
6
Lisa
27. Mai 2023
·
Aufenthalt für 5 Nächte
The property, pool and food was fine. Very clean, loved our maid. The only complaint was no pool or beach service, none! Not enough bar tenders for the amount of people. There was a line to get every drink. That was the only complaint we have. Hire more bar tenders and service around pool would be great.
The property, pool and food was fine. Very clean, loved our maid. The only complaint was no pool or beach service, none! Not enough bar tenders for the amount of people. There was a line to get every drink. That was the only complaint we have. Hire more bar tenders and service around pool would be great.
10
Christopher Taylor
6. Mai 2024
·
Aufenthalt für 4 Nächte
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
8
Jill
19. Feb. 2023
·
Aufenthalt für 10 Nächte
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
8
Fermin
3. Juli 2024
·
Aufenthalt für 4 Nächte
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
10
wahida
7. Okt. 2025
·
Aufenthalt für 7 Nächte
Spa was wonderful,staff.
Spa was wonderful,staff.
10
Britt-marie
15. Juli 2025
·
Aufenthalt für 5 Nächte
This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.
This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.
8
JOSE ALBERTO
2. Sept. 2023
·
Aufenthalt für 5 Nächte
Pésimo servicio de bares, se hacia fila hasta de 10 gentes para poder tomar una cerveza.
Pésimo servicio de bares, se hacia fila hasta de 10 gentes para poder tomar una cerveza.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Sauberkeit
Viele Gäste heben die sehr sauberen Anlagen, Pools und Zimmer hervor. Andere weisen auf muffige Gerüche, Luftfeuchtigkeit, Schädlinge oder Wartungsprobleme hin, die das empfundene Sauberkeitsgefühl beeinträchtigen.
Ähnliche Gästebewertungen
10
Valerie
24. Sept. 2023
·
Aufenthalt für 6 Nächte
Very clean! The staff is very friendly and helpful. They go out of their way to make your stay great. I am a repeat guest because its such a nice resort. I've never had a bad stay here.
Very clean! The staff is very friendly and helpful. They go out of their way to make your stay great. I am a repeat guest because its such a nice resort. I've never had a bad stay here.
10
Brett Joseph
27. Aug. 2025
·
Aufenthalt für 5 Nächte
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
10
Gloria
14. Nov. 2025
·
Aufenthalt für 7 Nächte
Yes. Everything so clean. The staff are so kind.
Yes. Everything so clean. The staff are so kind.
10
igor
23. Okt. 2023
·
Aufenthalt für 3 Nächte
Staff is very helpful. Hotel is clean
Staff is very helpful. Hotel is clean
4
Lorena
13. Okt. 2024
·
Aufenthalt für 6 Nächte
The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .
The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .
8
CHRISTOPHER MORGAN
14. Aug. 2024
·
Aufenthalt für 6 Nächte
Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!
Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!
4
Xue
14. Mai 2023
·
The hotel amenities and environment is fine we have no complain. But food and water are NOT safe. We are a family of 4 with two kids. My husband got food poisoning (diarrhea and stomach cramps) 4 out of 7 days. There’s no bottled water or ways to boil your water. I had stomach flu on the last day of my visit. My son had stomach cramp after several meals even though he only consumed cooked rice/cooked fish/burger/hotdogs/fries etc. The room is not very thoroughly cleaned, smell of urine and moss after several cleaning sessions. Overall, we don’t recommend this hotel for reasons of cleanliness and food health concerns, especially for families with kids. If you have to book this place for budget concerns, be careful about your diet choice - don’t consume anything raw or half cooked and bring your own kettle.
The hotel amenities and environment is fine we have no complain. But food and water are NOT safe. We are a family of 4 with two kids. My husband got food poisoning (diarrhea and stomach cramps) 4 out of 7 days. There’s no bottled water or ways to boil your water. I had stomach flu on the last day of my visit. My son had stomach cramp after several meals even though he only consumed cooked rice/cooked fish/burger/hotdogs/fries etc. The room is not very thoroughly cleaned, smell of urine and moss after several cleaning sessions. Overall, we don’t recommend this hotel for reasons of cleanliness and food health concerns, especially for families with kids. If you have to book this place for budget concerns, be careful about your diet choice - don’t consume anything raw or half cooked and bring your own kettle.
2
Atanas
12. Nov. 2025
·
Aufenthalt für 7 Nächte
The hotel is terrible. I would never go back. Check-in is at 3 o'clock. We arrived at 2:30 they told us to have lunch and come back at 3 o'clock because the room wasn't ready. Then they started offering us excursions or a massage for $150. When you refuse they are not very happy and put you in a nasty room. They checked us in at 4 o'clock. We are with a small child who didn't stop crying. The room smells of mold. It's all dusty. There are two bedside lamps but one doesn't work. The bathroom is old. For the first time I've seen a cement bed and a mattress on top. The view from the terrace was... better not to go out 😀 Luckily for us, we also had a scorpion in the room next to my child. They said it was normal because we were in the jungle… But my opinion is that the room should be safe for their guests ..The Italian and Chinese restaurants are by reservation. You can visit them once. The food in the restaurant was good. The waiters and bartenders were on a level. You have to go to the beach at 7 o'clock to reserve a sunbed, if you don't get up early you will be sitting on the sand 😀 The beer is draft, no bottles. Mineral water is a mirage.. This is the worst money I spent on vacation! I don't recommend it even to my enemies!!!
The hotel is terrible. I would never go back. Check-in is at 3 o'clock. We arrived at 2:30 they told us to have lunch and come back at 3 o'clock because the room wasn't ready. Then they started offering us excursions or a massage for $150. When you refuse they are not very happy and put you in a nasty room. They checked us in at 4 o'clock. We are with a small child who didn't stop crying. The room smells of mold. It's all dusty. There are two bedside lamps but one doesn't work. The bathroom is old. For the first time I've seen a cement bed and a mattress on top. The view from the terrace was... better not to go out 😀 Luckily for us, we also had a scorpion in the room next to my child. They said it was normal because we were in the jungle… But my opinion is that the room should be safe for their guests ..The Italian and Chinese restaurants are by reservation. You can visit them once. The food in the restaurant was good. The waiters and bartenders were on a level. You have to go to the beach at 7 o'clock to reserve a sunbed, if you don't get up early you will be sitting on the sand 😀 The beer is draft, no bottles. Mineral water is a mirage.. This is the worst money I spent on vacation! I don't recommend it even to my enemies!!!
10
Cathy
25. Apr. 2025
·
Aufenthalt für 6 Nächte
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
10
Carmen Anca
21. März 2023
·
Aufenthalt für 7 Nächte
I liked that everything was at a walk distance. Wifi on all the resort. Very clean and animal friendly. I loved my stay at the Iberostar Quetzal.
I liked that everything was at a walk distance. Wifi on all the resort. Very clean and animal friendly. I loved my stay at the Iberostar Quetzal.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Zimmer
Die Zimmer sind komfortabel und geräumig für Familien, aber die Einrichtung ist veraltet und es gibt wenige Steckdosen und Beleuchtungsmöglichkeiten. Mehrere Bewertungen erwähnen schwache oder unregelmäßige Klimaanlagen und gelegentliche Lärmbelästigung in der Nähe des Theaters, obwohl Zimmer in Strandnähe günstig gelegen sind.
Ähnliche Gästebewertungen
10
Elizabeth
2. Juli 2023
·
Aufenthalt für 7 Nächte
Resort was great. WiFi connection was not. Had to power down my phone everyday, sometimes multiple times to connect. Surprisingly it was better outside my room
Resort was great. WiFi connection was not. Had to power down my phone everyday, sometimes multiple times to connect. Surprisingly it was better outside my room
10
Sujay
30. Dez. 2024
·
Aufenthalt für 5 Nächte
Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids
Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids
10
Jorge
11. Juni 2025
·
Aufenthalt für 5 Nächte
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
8
Charly
3. Jan. 2025
·
Aufenthalt für 6 Nächte
We have been before at the Iberostar Quetzal/Tucán. Everything was great, unfortunately I asked for a junior suite near the pool according to the advertisement and I was sent to the most distant building on the third floor with the difficulties that this entails because I have a stroller and babies. I requested the change when I checked in but there would be additional charges of 100 USD per night. As areas of opportunity, modernization is urgently needed in the rooms, especially with more light sockets, better pressure in the shower, drawers to store clothes and better lighting. The provided drinks at the bars are also of medium to low quality in tequilas and other distilled beverages, draft beer is excellent. I would for sure think about upgrading that bar. In general I recommend Iberostar because the amenities and food are excellent and I would definitely return because it is a beautiful hotel.
We have been before at the Iberostar Quetzal/Tucán. Everything was great, unfortunately I asked for a junior suite near the pool according to the advertisement and I was sent to the most distant building on the third floor with the difficulties that this entails because I have a stroller and babies. I requested the change when I checked in but there would be additional charges of 100 USD per night. As areas of opportunity, modernization is urgently needed in the rooms, especially with more light sockets, better pressure in the shower, drawers to store clothes and better lighting. The provided drinks at the bars are also of medium to low quality in tequilas and other distilled beverages, draft beer is excellent. I would for sure think about upgrading that bar. In general I recommend Iberostar because the amenities and food are excellent and I would definitely return because it is a beautiful hotel.
6
Lorna Gwynn
6. Juli 2025
·
Aufenthalt für 8 Nächte
The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!
The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!
10
Tim
18. Juni 2023
·
Aufenthalt für 6 Nächte
This is my 4th visit here. Beautiful landscape, large rooms and wonderful staff always help to make for a wonderful stay.
This is my 4th visit here. Beautiful landscape, large rooms and wonderful staff always help to make for a wonderful stay.
8
Darren
20. Apr. 2023
·
Aufenthalt für 7 Nächte
Air conditioning was not very efficient. Room would be warm despite air conditioning constantly running.
Air conditioning was not very efficient. Room would be warm despite air conditioning constantly running.
6
Troy
30. Mai 2024
·
Aufenthalt für 7 Nächte
The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.
The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.
10
Sergey
6. Jan. 2025
·
Aufenthalt für 7 Nächte
wonderful rooms near the beach.
wonderful rooms near the beach.
10
Amey
26. Aug. 2024
·
Aufenthalt für 5 Nächte
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
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Service
Das Personal wird durchgehend als freundlich, aufmerksam und hilfsbereit im gesamten Resort und bei den Kinderaktivitäten beschrieben. Wiederkehrende negative Aspekte sind aufdringliche Club-/Timeshare-Verkäufer, gelegentlich langsamer Check-in und ein unbeständiges Auftreten des Barpersonals.
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10
Raul
17. Jan. 2024
·
Aufenthalt für 7 Nächte
Loved the overall property. The jungle area between Quetzal and Tucan was beautiful. Staff was very helpful and courteous. Food options were good for the most part…found my favorite things after a few days that I migrated towards. Wasn’t really a fan of the Italian restaurant. The smokehouse was really good, and I am coming from Texas! My kids loved the beach, pool, and the entertainment. I would come back to this resort again.
Loved the overall property. The jungle area between Quetzal and Tucan was beautiful. Staff was very helpful and courteous. Food options were good for the most part…found my favorite things after a few days that I migrated towards. Wasn’t really a fan of the Italian restaurant. The smokehouse was really good, and I am coming from Texas! My kids loved the beach, pool, and the entertainment. I would come back to this resort again.
10
GAGIK
22. Apr. 2025
·
Aufenthalt für 7 Nächte
Excellent property and excellent service. Thank you Iberostar!
Excellent property and excellent service. Thank you Iberostar!
6
Kevin
20. Sept. 2025
·
Aufenthalt für 5 Nächte
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
10
Juan carlos
16. Sept. 2024
·
Aufenthalt für 4 Nächte
Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa
Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa
10
Mario Saul
21. Mai 2024
·
Aufenthalt für 7 Nächte
Hotel staff are very welcoming and friendly and accomodating,the entertainment group are very entertaining wii definitely return.
Hotel staff are very welcoming and friendly and accomodating,the entertainment group are very entertaining wii definitely return.
6
Julio
27. Apr. 2024
·
Aufenthalt für 8 Nächte
High pressure sales tactics for the iberostar "club" we're absolutely awful and wasted a full morning of our vacation.
High pressure sales tactics for the iberostar "club" we're absolutely awful and wasted a full morning of our vacation.
8
Alex
26. Dez. 2024
·
Aufenthalt für 5 Nächte
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
10
Lizeth
26. Nov. 2025
·
Aufenthalt für 4 Nächte
staff was very nice and helpful there food was also very good
staff was very nice and helpful there food was also very good
10
Sara
1. Okt. 2024
·
Aufenthalt für 7 Nächte
We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.
We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.
2
Craig
12. Jan. 2023
·
Aufenthalt für 19.358 Nächte
I have been to Mexico a number of times and never had as many issues as I did with my wife and daughter on this trip. We stayed at Iberostar Quetzal for 5 nights the last week of December 2022. Check in took over an hour. They said there was a problem with our booking. They claimed we did not pay for our 4 year old daughter and owed an extra $650 USD in order to stay. I showed them my booking confirmation with Orbitz, clearly showing two adults and one child. They said Orbitz did not charge for my daughter. I booked everything together as a combo with Orbitz, resort and flights. I obviously had to enter my daughter’s date of birth in order to book everything, so how does a clerical error like this occur? I don’t think it does happen, I suspect it was a scam. On our second day they turned off our room keys. We found this out after we came off the beach. I had to walk to the reception desk to try to get them turned back on. They said I needed to pay them more money to turn the keys back on. I was wearing swimming trunks, nothing else. I had no way to pay on me. Finally, they gave me a new key and my wife went back to deal with them. The rooms are incredibly outdated. The rooms are no better than a motel 6 in the US, despite being a “5 star resort.” On the bright side the food at the resort was good. Use caution when booking. Do not expect the price you pay to be the final cost. We will never stay at Iberostar ever again and wish we would have spent that $8000 going elsewhere.
I have been to Mexico a number of times and never had as many issues as I did with my wife and daughter on this trip. We stayed at Iberostar Quetzal for 5 nights the last week of December 2022. Check in took over an hour. They said there was a problem with our booking. They claimed we did not pay for our 4 year old daughter and owed an extra $650 USD in order to stay. I showed them my booking confirmation with Orbitz, clearly showing two adults and one child. They said Orbitz did not charge for my daughter. I booked everything together as a combo with Orbitz, resort and flights. I obviously had to enter my daughter’s date of birth in order to book everything, so how does a clerical error like this occur? I don’t think it does happen, I suspect it was a scam. On our second day they turned off our room keys. We found this out after we came off the beach. I had to walk to the reception desk to try to get them turned back on. They said I needed to pay them more money to turn the keys back on. I was wearing swimming trunks, nothing else. I had no way to pay on me. Finally, they gave me a new key and my wife went back to deal with them. The rooms are incredibly outdated. The rooms are no better than a motel 6 in the US, despite being a “5 star resort.” On the bright side the food at the resort was good. Use caution when booking. Do not expect the price you pay to be the final cost. We will never stay at Iberostar ever again and wish we would have spent that $8000 going elsewhere.
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Lage
Das Hotel liegt in Playacars üppigem, bewachtem Gebiet mit einem malerischen Dschungelgefühl und direktem Strandzugang; viele schätzen die sicheren, einfachen Spaziergänge. Playa del Carmen ist mit dem Taxi leicht erreichbar, und einige Gebäude sind weiter vom Ufer entfernt.
Ähnliche Gästebewertungen
10
Eric
6. Aug. 2023
·
Aufenthalt für 4 Nächte
The integration of forest and beach was incredible, and a nice change from other resorts. The staff was extremely friendly and accommodating.
The integration of forest and beach was incredible, and a nice change from other resorts. The staff was extremely friendly and accommodating.
10
Sophia
18. Mai 2025
·
Aufenthalt für 4 Nächte
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
10
Jorge
11. Juni 2025
·
Aufenthalt für 5 Nächte
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
10
Christopher Taylor
6. Mai 2024
·
Aufenthalt für 4 Nächte
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
8
Alex
26. Dez. 2024
·
Aufenthalt für 5 Nächte
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
8
Aleksandr
21. Dez. 2022
·
Aufenthalt für 19.346 Nächte
Easy excess to the beach and restaurants
Easy excess to the beach and restaurants
10
Casey Francine
4. Sept. 2023
·
Aufenthalt für 7 Nächte
All the workers at quetzal was very helpful. Our room was better than expected - I saw some issues regarding A/C in the other reviews, ours worked wonderfully. There were many restaurant options and food options at the buffet. Food was great for dinner and breakfast. Local plaza is walking distance. Felt very safe in the location. They had fun events/activities going on at all times as well.
All the workers at quetzal was very helpful. Our room was better than expected - I saw some issues regarding A/C in the other reviews, ours worked wonderfully. There were many restaurant options and food options at the buffet. Food was great for dinner and breakfast. Local plaza is walking distance. Felt very safe in the location. They had fun events/activities going on at all times as well.
10
Cammie
5. März 2025
·
Aufenthalt für 6 Nächte
The location is awesome!
The location is awesome!
10
Cathy
25. Apr. 2025
·
Aufenthalt für 6 Nächte
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
10
Amey
26. Aug. 2024
·
Aufenthalt für 5 Nächte
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
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Gastronomie
Die Buffets erhalten häufig Lob für ihre Vielfalt und Qualität, während die Spezialitätenrestaurants uneinheitlich sind und Reservierungen schwierig sein können. Die Getränkequalität wird oft als begrenzt oder verwässert kritisiert, und es gibt gelegentliche Beschwerden über Fliegen und Hitze beim Essen im Freien.
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10
Justin
30. Juli 2025
·
Aufenthalt für 9 Nächte
Food amazing. So family friendly and peaceful. Go. Be happy.
Food amazing. So family friendly and peaceful. Go. Be happy.
8
Mari Anne
3. Juni 2024
·
Aufenthalt für 6 Nächte
We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.
We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.
10
billie
23. Mai 2023
·
Aufenthalt für 6 Nächte
We loved our stay at Iberostar. It was wonderful. the buffet was amazing, the pool was so enjoyable, the ocean kept as clean as possible, the activities got us all involved. All I would change is the access to the restaurants, impossible to get a reservation, and room service or the ability to take a plate from the buffet to your room.
We loved our stay at Iberostar. It was wonderful. the buffet was amazing, the pool was so enjoyable, the ocean kept as clean as possible, the activities got us all involved. All I would change is the access to the restaurants, impossible to get a reservation, and room service or the ability to take a plate from the buffet to your room.
6
David
9. Juli 2024
·
Aufenthalt für 4 Nächte
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
2
Denisa
5. Dez. 2022
·
Aufenthalt für 19.329 Nächte
Never stay at this hotel. They have cheap drinks and same food all week.
Never stay at this hotel. They have cheap drinks and same food all week.
8
Kristen
21. Juli 2024
·
Aufenthalt für 5 Nächte
We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!
We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!
10
Elena
28. Mai 2024
·
Aufenthalt für 5 Nächte
Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings. Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets. But overall it was very good experience.
Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings. Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets. But overall it was very good experience.
8
Jill
19. Feb. 2023
·
Aufenthalt für 10 Nächte
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
8
Fermin
3. Juli 2024
·
Aufenthalt für 4 Nächte
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
10
Patricia
29. Juli 2025
·
Aufenthalt für 4 Nächte
Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .
Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .
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KI-Zusammenfassung aktueller Gästebewertungen
10
Miguel
3. Aug. 2026
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Aufenthalt für 6 Nächte
Service was excellent, the staff was very helpfull.
Service was excellent, the staff was very helpfull.
10
Joshua
23. Juni 2026
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Aufenthalt für 6 Nächte
Beautifully laid out property with natural landscaping, an interesting howler monkey rehabilitation program onsite, and meandering footpaths and foot bridges connecting you to the resort areas. Food was very good and the beach was beautiful. One of the best and most pleasant resorts in Playacar. Good tip: When shopping in town, insist on using your credit card and pay in U.S. dollars. Let your bank card do the currency exchange for you. Don't fall victim to sneaky math or offerings of 'free' tequila shots at the point of sale.
Beautifully laid out property with natural landscaping, an interesting howler monkey rehabilitation program onsite, and meandering footpaths and foot bridges connecting you to the resort areas. Food was very good and the beach was beautiful. One of the best and most pleasant resorts in Playacar. Good tip: When shopping in town, insist on using your credit card and pay in U.S. dollars. Let your bank card do the currency exchange for you. Don't fall victim to sneaky math or offerings of 'free' tequila shots at the point of sale.
10
Sebastian
16. Mai 2026
·
Aufenthalt für 9 Nächte
This is our fourth time staying at this resort and it’s always great. The food and drinks were good. The staff was really kind and helpful.
This is our fourth time staying at this resort and it’s always great. The food and drinks were good. The staff was really kind and helpful.
8
Linda
15. Mai 2026
·
Aufenthalt für 7 Nächte
The rooms were very clean. Decently modern but was advised they are renovating may 2026. The only thing that I found a little annoying was that to get to the main buffet if you’re on the one side, you certainly have to zigzag your way over to it. There’s no direct path. I don’t know if that’s gonna change with the renovations, but I did find getting to all the restaurants you had to walk a lot.
The rooms were very clean. Decently modern but was advised they are renovating may 2026. The only thing that I found a little annoying was that to get to the main buffet if you’re on the one side, you certainly have to zigzag your way over to it. There’s no direct path. I don’t know if that’s gonna change with the renovations, but I did find getting to all the restaurants you had to walk a lot.
10
ADRIANA ESTELA
10. Mai 2026
·
Aufenthalt für eine Nacht
Excelente instalaciones y comida
Excelente instalaciones y comida
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 23:00
Bis 12:00
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
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Die KI antwortet sofort, auf Basis der Hotelinformationen.
Preise für kommende Reisedaten
November 2026
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Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
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- 2026-12-31: 1288.1894470532227USD
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Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Diese Unterkunft akzeptiert Kreditkarten, Debitkarten und Bargeld.
- Bargeldlose Transaktionen sind verfügbar
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- Diese Unterkunft wird professionell gereinigt.
- Bitte beachte, dass kulturelle Normen und Gastrichtlinien je nach Land und Unterkunft unterschiedlich sein können. Die aufgeführten Richtlinien wurden von der Unterkunft zur Verfügung gestellt.
- Nur angemeldete Gäste erhalten Zugang zu den Zimmern.
- Die Unterkunft bietet je nach Verfügbarkeit Zimmer mit Verbindungstür/nebeneinanderliegende Zimmer. Bitte wende dich mit deiner Anfrage direkt an deine Unterkunft. Die Telefonnummer findest du auf der Buchungsbestätigung.
- Die Unterkunft wird professionell gereinigt.
- Es sind bargeldlose Zahlungsmethoden für alle Transaktionen verfügbar.
- Kontaktloser Check-in und kontaktloser Check-out sind verfügbar.
Unternehmensdetails
Registrierungsnummer der Unterkunft 008-007-000585/2025
- Später Check-out gegen Gebühr möglich (je nach Verfügbarkeit)
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Restaurant
Pool
Nichtraucher-Zimmer
Babysitting/Kinderbetreuung
Tennisplätze
Allgemein
Restaurant
Nichtraucher-Zimmer
Sauna
Whirlpool/Jacuzzi
Dampfsauna
Spa & Wellness Center
Kinder-Club
Pool-Bar
Frühstück auf dem Zimmer
Familienzimmer
Services
Babysitting/Kinderbetreuung
Reinigung
Bankett-Ausstattung
Safe
24-Hour Front Desk
Concierge Services
Aktivitäten
Pool
Tennisplätze
Garten
Strand (in der Nähe)
Sporttauchen
Windsurfen
Pool im Freien
Evening Entertainment
Gartenmöbel
Fitness Center (nearby)
Parkmöglichkeiten
Parkmöglichkeiten
Kostenfreies Parken
Ladestation für Elektroautos
Parking Onsite
Internet
Kostenloses W-LAN