Iberostar Waves Quetzal - All Inclusive
457 USD
a notte
Media per novembre
Prezzi per Iberostar Waves Quetzal - All Inclusive
Seleziona le date per controllare prezzi e disponibilità
457 USD
a notte
Media per novembre
Prezzi medi mensili
Presso Iberostar Waves Quetzal - All Inclusive, il prezzo per notte è in media di 228 USD nel mese più economico (maggio) e di 865 USD nel mese più caro (dicembre), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 751 USD |
| febbraio | 838 USD |
| marzo | 601 USD |
| aprile | 383 USD |
| maggio | 228 USD |
| giugno | 343 USD |
| agosto | 360 USD |
| novembre | 457 USD |
| dicembre | 865 USD |
G
F
M
A
M
G
A
nov · 457 USD
N
D
Prezzo più alto: dicembre (circa 865 USD)
Prezzo più basso: maggio (circa 228 USD)
Informazioni su questa struttura
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 4 piscine all'aperto, una saunae una palestra.
Servizi
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Il divertimento è assicurato grazie ad un'ampia gamma di servizi, che include 4 piscine all'aperto, una saunae una palestra.
Servizi per le aziende
Potrai usufruire di un pratico servizio di lavanderia e lavaggio a secco, una reception aperta 24 ore su 24 e personale poliglotta. Il un parcheggio con servizio di ritiro e riconsegna auto gratuito è disponibile in loco.
Ristorazione
Fermati per la cena al ristorante Bonsai Restaurant, che propone cucina giapponese, o approfitta del comodo servizio in camera con orario limitato. Un bar sulla spiaggia, 7 bar/lounge e 3 bar a bordo piscina ti offrono il contesto giusto se desideri un drink rinfrescante.
Camere
Rilassati in una delle 350 camere con aria condizionata della struttura, complete di minibar con snack e bevande gratuite e TV a schermo piatto. Grazie ad un comodo letto con copriletto in piuma e biancheria da letto di alta qualità dormirai sonni tranquilli. Le camere sono dotate di balcone o patio. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di doccia, set di cortesia gratuiti e asciugacapelli.
Posizione
A Playa del Carmen (Playacar), da Iberostar Waves Quetzal - All Inclusive puoi raggiungere Terminal marittimo di Playa del Carmen e Quinta Avenida nel giro di 10 minuti in auto.
Nelle vicinanze
Pista Ciclabile su Paseo Xaman-Ha(0.2 miglia)
Spiaggia di Playacar(0.7 miglia)
Campo da Golf Mahi(0.9 miglia)
Rovine Maya di Playacar(1 miglia)
Voliere di Xaman Ha(1.4 miglia)
Golf Club Playacar(1.6 miglia)
Plaza Paraiso(1.7 miglia)
Centro Commerciale Paseo del Carmen(1.7 miglia)
Centro Commerciale Centro Maya(1.7 miglia)
Quinta Avenida(1.8 miglia)
Terminal marittimo di Playa del Carmen(1.8 miglia)
Parco dei Fondatori(1.9 miglia)
Portal Maya(1.9 miglia)
Spiaggia principale di Playa del Carmen(2 miglia)
Chabad Playa del Carmen(2.1 miglia)
Aeroporto Internazionale di Cozumel (CZM)(20.8 miglia)
Aeroporto Internazionale di Cancún (CUN)(37.1 miglia)
Parcheggio
Ristorante
Piscina
Camere non fumatori
Servizio babysitter e asilo nido
Campi da tennis
Posizione
Avenida Xaman Ha Lote Hotelero No. 2
Pista Ciclabile su Paseo Xaman-Ha (0.2 miglia)
Spiaggia di Playacar (0.7 miglia)
Campo da Golf Mahi (0.9 miglia)
Rovine Maya di Playacar (1 miglia)
Voliere di Xaman Ha (1.4 miglia)
Golf Club Playacar (1.6 miglia)
Opzioni camera
7
Suite Junior, fronte oceano
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 4
409 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Bagno privato
6
Camera Premium (Promo)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
377 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Bagno privato
6
Camera Premium (Tropical View)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
377 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Bagno privato
6
Camera Premium (Near Pool)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
377 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Bagno privato
6
Suite Junior, fronte oceano (Beach Access)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 4
409 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Bagno privato
6
Camera Premium (Near Beach)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 3
377 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Bagno privato
6
Camera Premium
Dettagli della camera
2 Letti Matrimoniali Alla Francese
1 Letto Matrimoniale Extra Large
Posti letto: 3
377 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Bagno privato
6
Suite Junior
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
409 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Bagno privato
13
Attico, 2 camere da letto, fronte oceano (Suite)
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 2 Letti Matrimoniali Alla Francese
Posti letto: 4
2282 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Bagno privato
5
Suite Junior, fronte oceano (Swim Up)
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 4
409 ft²
BalconeBancone o terrazzaAria condizionataWi-Fi (gratuito)Bagno privato
Recensioni degli ospiti su Iberostar Waves Quetzal - All Inclusive
8.3
Molto buono
Sulla base di 1003 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Lavoro
0%
In coppia
38%
Famiglia
47%
Gruppo
11%
In solitaria
1%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Iberostar Waves Quetzal - All Inclusive riceve numerosi complimenti per la sua lussureggiante posizione nella giungla, con fauna selvatica che vaga liberamente a Playacar, una spiaggia e piscine pulite e attraenti, e un personale generalmente cordiale, creando un'atmosfera rilassata e adatta alle famiglie a cui molti ospiti ritornano.
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Cosa pensano gli ospiti
Iberostar Waves Quetzal - All Inclusive riceve numerosi complimenti per la sua lussureggiante posizione nella giungla, con fauna selvatica che vaga liberamente a Playacar, una spiaggia e piscine pulite e attraenti, e un personale generalmente cordiale, creando un'atmosfera rilassata e adatta alle famiglie a cui molti ospiti ritornano.
Il cibo è spesso descritto come buono, con un buffet vario, mentre la qualità dei ristoranti specializzati e delle bevande è più incostante e può essere difficile ottenere una prenotazione. Le camere sono confortevoli ma spesso datate, con poche prese e illuminazione limitata, e diversi ospiti hanno segnalato un condizionatore d'aria debole o problemi di umidità. I servizi sono impressionanti, ma il servizio bevande a bordo piscina e in spiaggia è limitato, causando lunghe code al bar; alcuni ospiti segnalano anche insistenti proposte di vendita simili a quelle dei timeshare e competizione per le sdraio. Ci si aspetta un soggiorno ricco di natura e rilassante, con un buon rapporto qualità-prezzo e alcuni compromessi in termini di servizio e condizioni delle camere.
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Servizi
Le piscine e le aree della spiaggia sono attraenti e ben tenute, e alcuni ospiti apprezzano una piscina per soli adulti con un bar a bordo vasca. Tuttavia, il servizio bevande a bordo piscina/in spiaggia è limitato e ci sono lunghe code al bar; la palestra risulta piccola/affollata e il centro benessere è apprezzato ma costoso.
Recensioni degli ospiti correlate
8
Mohamad
27 mag 2024
·
Soggiorno di 7 notti
The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking. I did not like: - Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time. - Sea weed cleaning is not done early morning hours as used to be. - Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat. Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024
The lobby Mexican atmosphere is unique, resturant’s, bar’s, room service’s staff are very friendly and the best to help relax and rest.. thank you services staff for your professional attitude and very customer service friendly. Restaurant and bar facilities with their varieties on daily basis are A-One great. Main pool and surrounding are awesome. Private Beach with it’s clear Aqua Marine Ocean colour is breathtaking. I did not like: - Reception staff training for better customer service is recommended since they are the facade of the entire resort and make or break the visitors rest and relaxation vacation time. - Sea weed cleaning is not done early morning hours as used to be. - Children pool facility is great but need to introduce sun shading since babies and toddlers can not stand the sun heat. Overall, Iberostar Quetzel is great resort and it is my distinction. Highly recommended. Thank you for giving me the chance to share my recent experience on May 29-26, 2024
6
Kevin
20 set 2025
·
Soggiorno di 5 notti
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
6
David
9 lug 2024
·
Soggiorno di 4 notti
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
6
Lisa
27 mag 2023
·
Soggiorno di 5 notti
The property, pool and food was fine. Very clean, loved our maid. The only complaint was no pool or beach service, none! Not enough bar tenders for the amount of people. There was a line to get every drink. That was the only complaint we have. Hire more bar tenders and service around pool would be great.
The property, pool and food was fine. Very clean, loved our maid. The only complaint was no pool or beach service, none! Not enough bar tenders for the amount of people. There was a line to get every drink. That was the only complaint we have. Hire more bar tenders and service around pool would be great.
10
Christopher Taylor
6 mag 2024
·
Soggiorno di 4 notti
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
8
Jill
19 feb 2023
·
Soggiorno di 10 notti
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
8
Fermin
3 lug 2024
·
Soggiorno di 4 notti
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
10
wahida
7 ott 2025
·
Soggiorno di 7 notti
Spa was wonderful,staff.
Spa was wonderful,staff.
10
Britt-marie
15 lug 2025
·
Soggiorno di 5 notti
This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.
This place is amazing. Great food with a large variety. Animals everywhere! Staff is super accommodating and welcoming. I wish there was a swim up bar is their ginormous pool but there is an adults only pool with one and it's very nice.
8
JOSE ALBERTO
2 set 2023
·
Soggiorno di 5 notti
Pésimo servicio de bares, se hacia fila hasta de 10 gentes para poder tomar una cerveza.
Pésimo servicio de bares, se hacia fila hasta de 10 gentes para poder tomar una cerveza.
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Pulizia
Molti ospiti sottolineano la pulizia degli spazi esterni, delle piscine e delle camere. Altri notano odori di muffa, umidità, insetti o problemi di manutenzione che influiscono sulla percezione della pulizia.
Recensioni degli ospiti correlate
10
Valerie
24 set 2023
·
Soggiorno di 6 notti
Very clean! The staff is very friendly and helpful. They go out of their way to make your stay great. I am a repeat guest because its such a nice resort. I've never had a bad stay here.
Very clean! The staff is very friendly and helpful. They go out of their way to make your stay great. I am a repeat guest because its such a nice resort. I've never had a bad stay here.
10
Brett Joseph
27 ago 2025
·
Soggiorno di 5 notti
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
Property is slightly outdated but otherwise very nice. Staff was friendly and welcoming. Pools and other facilities were clean.
10
Gloria
14 nov 2025
·
Soggiorno di 7 notti
Yes. Everything so clean. The staff are so kind.
Yes. Everything so clean. The staff are so kind.
10
igor
23 ott 2023
·
Soggiorno di 3 notti
Staff is very helpful. Hotel is clean
Staff is very helpful. Hotel is clean
4
Lorena
13 ott 2024
·
Soggiorno di 6 notti
The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .
The grounds were beautiful but the service and food quality were very poor. We were a party of 14 and everyone had issues with their rooms in regards to humidity and smell. The front desk staff were very nice and professional but we still had to pay an extra $360 for a better room with no smell… ridiculous. My family and I will never stay there again .
8
CHRISTOPHER MORGAN
14 ago 2024
·
Soggiorno di 6 notti
Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!
Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!
4
Xue
14 mag 2023
·
The hotel amenities and environment is fine we have no complain. But food and water are NOT safe. We are a family of 4 with two kids. My husband got food poisoning (diarrhea and stomach cramps) 4 out of 7 days. There’s no bottled water or ways to boil your water. I had stomach flu on the last day of my visit. My son had stomach cramp after several meals even though he only consumed cooked rice/cooked fish/burger/hotdogs/fries etc. The room is not very thoroughly cleaned, smell of urine and moss after several cleaning sessions. Overall, we don’t recommend this hotel for reasons of cleanliness and food health concerns, especially for families with kids. If you have to book this place for budget concerns, be careful about your diet choice - don’t consume anything raw or half cooked and bring your own kettle.
The hotel amenities and environment is fine we have no complain. But food and water are NOT safe. We are a family of 4 with two kids. My husband got food poisoning (diarrhea and stomach cramps) 4 out of 7 days. There’s no bottled water or ways to boil your water. I had stomach flu on the last day of my visit. My son had stomach cramp after several meals even though he only consumed cooked rice/cooked fish/burger/hotdogs/fries etc. The room is not very thoroughly cleaned, smell of urine and moss after several cleaning sessions. Overall, we don’t recommend this hotel for reasons of cleanliness and food health concerns, especially for families with kids. If you have to book this place for budget concerns, be careful about your diet choice - don’t consume anything raw or half cooked and bring your own kettle.
2
Atanas
12 nov 2025
·
Soggiorno di 7 notti
The hotel is terrible. I would never go back. Check-in is at 3 o'clock. We arrived at 2:30 they told us to have lunch and come back at 3 o'clock because the room wasn't ready. Then they started offering us excursions or a massage for $150. When you refuse they are not very happy and put you in a nasty room. They checked us in at 4 o'clock. We are with a small child who didn't stop crying. The room smells of mold. It's all dusty. There are two bedside lamps but one doesn't work. The bathroom is old. For the first time I've seen a cement bed and a mattress on top. The view from the terrace was... better not to go out 😀 Luckily for us, we also had a scorpion in the room next to my child. They said it was normal because we were in the jungle… But my opinion is that the room should be safe for their guests ..The Italian and Chinese restaurants are by reservation. You can visit them once. The food in the restaurant was good. The waiters and bartenders were on a level. You have to go to the beach at 7 o'clock to reserve a sunbed, if you don't get up early you will be sitting on the sand 😀 The beer is draft, no bottles. Mineral water is a mirage.. This is the worst money I spent on vacation! I don't recommend it even to my enemies!!!
The hotel is terrible. I would never go back. Check-in is at 3 o'clock. We arrived at 2:30 they told us to have lunch and come back at 3 o'clock because the room wasn't ready. Then they started offering us excursions or a massage for $150. When you refuse they are not very happy and put you in a nasty room. They checked us in at 4 o'clock. We are with a small child who didn't stop crying. The room smells of mold. It's all dusty. There are two bedside lamps but one doesn't work. The bathroom is old. For the first time I've seen a cement bed and a mattress on top. The view from the terrace was... better not to go out 😀 Luckily for us, we also had a scorpion in the room next to my child. They said it was normal because we were in the jungle… But my opinion is that the room should be safe for their guests ..The Italian and Chinese restaurants are by reservation. You can visit them once. The food in the restaurant was good. The waiters and bartenders were on a level. You have to go to the beach at 7 o'clock to reserve a sunbed, if you don't get up early you will be sitting on the sand 😀 The beer is draft, no bottles. Mineral water is a mirage.. This is the worst money I spent on vacation! I don't recommend it even to my enemies!!!
10
Cathy
25 apr 2025
·
Soggiorno di 6 notti
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
10
Carmen Anca
21 mar 2023
·
Soggiorno di 7 notti
I liked that everything was at a walk distance. Wifi on all the resort. Very clean and animal friendly. I loved my stay at the Iberostar Quetzal.
I liked that everything was at a walk distance. Wifi on all the resort. Very clean and animal friendly. I loved my stay at the Iberostar Quetzal.
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Camere
Le camere sono confortevoli e spaziose per le famiglie, ma l'arredamento è datato e ci sono poche prese e illuminazione limitata. Molte recensioni citano un condizionatore d'aria debole o inconsistente e rumori occasionali vicino al teatro, anche se le camere vicine alla spiaggia sono comode.
Recensioni degli ospiti correlate
10
Elizabeth
2 lug 2023
·
Soggiorno di 7 notti
Resort was great. WiFi connection was not. Had to power down my phone everyday, sometimes multiple times to connect. Surprisingly it was better outside my room
Resort was great. WiFi connection was not. Had to power down my phone everyday, sometimes multiple times to connect. Surprisingly it was better outside my room
10
Sujay
30 dic 2024
·
Soggiorno di 5 notti
Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids
Great experience. Room was closer to the theater so a couple of nights were a bit loud. Room seemed to be a bit dated but otherwise clean. Everything else was super good including dining options, staff, quality of food, drinks, entertainment options for kids
10
Jorge
11 giu 2025
·
Soggiorno di 5 notti
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
8
Charly
3 gen 2025
·
Soggiorno di 6 notti
We have been before at the Iberostar Quetzal/Tucán. Everything was great, unfortunately I asked for a junior suite near the pool according to the advertisement and I was sent to the most distant building on the third floor with the difficulties that this entails because I have a stroller and babies. I requested the change when I checked in but there would be additional charges of 100 USD per night. As areas of opportunity, modernization is urgently needed in the rooms, especially with more light sockets, better pressure in the shower, drawers to store clothes and better lighting. The provided drinks at the bars are also of medium to low quality in tequilas and other distilled beverages, draft beer is excellent. I would for sure think about upgrading that bar. In general I recommend Iberostar because the amenities and food are excellent and I would definitely return because it is a beautiful hotel.
We have been before at the Iberostar Quetzal/Tucán. Everything was great, unfortunately I asked for a junior suite near the pool according to the advertisement and I was sent to the most distant building on the third floor with the difficulties that this entails because I have a stroller and babies. I requested the change when I checked in but there would be additional charges of 100 USD per night. As areas of opportunity, modernization is urgently needed in the rooms, especially with more light sockets, better pressure in the shower, drawers to store clothes and better lighting. The provided drinks at the bars are also of medium to low quality in tequilas and other distilled beverages, draft beer is excellent. I would for sure think about upgrading that bar. In general I recommend Iberostar because the amenities and food are excellent and I would definitely return because it is a beautiful hotel.
6
Lorna Gwynn
6 lug 2025
·
Soggiorno di 8 notti
The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!
The property itself is very nice, well kept grounds, decent food, plenty of seating. The room AC is set at 22 so I asked to have it lowered to 19 it was lowered but in no way was it working correctly. I lowered more to 16, still felt like 22 in the room. The shower temperature can fluctuate quickly from excruciatingly hot to very cold. DO NOT LEAVE KIDS IN THERE THEY MAY GET HURT. The water machine on our floor was t working. On top of that they lure you into a presentation to sell you a package membership in their ‘Club’. It took over two hours. And went from 159k US for a house to the cheapest package for 20k US. Don’t waste your time you’ll miss out on getting a good sitting spot by the pool!
10
Tim
18 giu 2023
·
Soggiorno di 6 notti
This is my 4th visit here. Beautiful landscape, large rooms and wonderful staff always help to make for a wonderful stay.
This is my 4th visit here. Beautiful landscape, large rooms and wonderful staff always help to make for a wonderful stay.
8
Darren
20 apr 2023
·
Soggiorno di 7 notti
Air conditioning was not very efficient. Room would be warm despite air conditioning constantly running.
Air conditioning was not very efficient. Room would be warm despite air conditioning constantly running.
6
Troy
30 mag 2024
·
Soggiorno di 7 notti
The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.
The place needs a makeover it hasn’t changed in 10 years , the decorations in the room are still the same , no electrical outlet next to the bed . They need to remove the peacocks there loud and the wake you up in the morning and you can’t take a nap in the afternoon they never stop squawking. I’ve been here 7 times but this is the last until they change.
10
Sergey
6 gen 2025
·
Soggiorno di 7 notti
wonderful rooms near the beach.
wonderful rooms near the beach.
10
Amey
26 ago 2024
·
Soggiorno di 5 notti
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
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Servizio
Il personale è ampiamente descritto come cordiale, attento e disponibile in tutta la struttura e durante le attività per bambini. Le critiche ricorrenti includono venditori insistenti di club/timeshare, check-in occasionalmente lento e atteggiamenti inconsistenti al bar.
Recensioni degli ospiti correlate
10
Raul
17 gen 2024
·
Soggiorno di 7 notti
Loved the overall property. The jungle area between Quetzal and Tucan was beautiful. Staff was very helpful and courteous. Food options were good for the most part…found my favorite things after a few days that I migrated towards. Wasn’t really a fan of the Italian restaurant. The smokehouse was really good, and I am coming from Texas! My kids loved the beach, pool, and the entertainment. I would come back to this resort again.
Loved the overall property. The jungle area between Quetzal and Tucan was beautiful. Staff was very helpful and courteous. Food options were good for the most part…found my favorite things after a few days that I migrated towards. Wasn’t really a fan of the Italian restaurant. The smokehouse was really good, and I am coming from Texas! My kids loved the beach, pool, and the entertainment. I would come back to this resort again.
10
GAGIK
22 apr 2025
·
Soggiorno di 7 notti
Excellent property and excellent service. Thank you Iberostar!
Excellent property and excellent service. Thank you Iberostar!
6
Kevin
20 set 2025
·
Soggiorno di 5 notti
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
I like the jungle setting and all the different animals. The staff was very nice. The jazuzzi needs to have an age limit posted. It was used as a childrens swimming pool with an averaga of 8 kids under 10 in it most of the time. There is no pool side service. The bar near the pool is open but the line is long. What was most disappointing was the "$300 resort credit". The credit part is very misleading and can only be used after you spend $100 and you then can use the money in increments of $25 as a voucher.
10
Juan carlos
16 set 2024
·
Soggiorno di 4 notti
Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa
Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa
10
Mario Saul
21 mag 2024
·
Soggiorno di 7 notti
Hotel staff are very welcoming and friendly and accomodating,the entertainment group are very entertaining wii definitely return.
Hotel staff are very welcoming and friendly and accomodating,the entertainment group are very entertaining wii definitely return.
6
Julio
27 apr 2024
·
Soggiorno di 8 notti
High pressure sales tactics for the iberostar "club" we're absolutely awful and wasted a full morning of our vacation.
High pressure sales tactics for the iberostar "club" we're absolutely awful and wasted a full morning of our vacation.
8
Alex
26 dic 2024
·
Soggiorno di 5 notti
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
10
Lizeth
26 nov 2025
·
Soggiorno di 4 notti
staff was very nice and helpful there food was also very good
staff was very nice and helpful there food was also very good
10
Sara
1 ott 2024
·
Soggiorno di 7 notti
We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.
We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.
2
Craig
12 gen 2023
·
Soggiorno di 19.358 notti
I have been to Mexico a number of times and never had as many issues as I did with my wife and daughter on this trip. We stayed at Iberostar Quetzal for 5 nights the last week of December 2022. Check in took over an hour. They said there was a problem with our booking. They claimed we did not pay for our 4 year old daughter and owed an extra $650 USD in order to stay. I showed them my booking confirmation with Orbitz, clearly showing two adults and one child. They said Orbitz did not charge for my daughter. I booked everything together as a combo with Orbitz, resort and flights. I obviously had to enter my daughter’s date of birth in order to book everything, so how does a clerical error like this occur? I don’t think it does happen, I suspect it was a scam. On our second day they turned off our room keys. We found this out after we came off the beach. I had to walk to the reception desk to try to get them turned back on. They said I needed to pay them more money to turn the keys back on. I was wearing swimming trunks, nothing else. I had no way to pay on me. Finally, they gave me a new key and my wife went back to deal with them. The rooms are incredibly outdated. The rooms are no better than a motel 6 in the US, despite being a “5 star resort.” On the bright side the food at the resort was good. Use caution when booking. Do not expect the price you pay to be the final cost. We will never stay at Iberostar ever again and wish we would have spent that $8000 going elsewhere.
I have been to Mexico a number of times and never had as many issues as I did with my wife and daughter on this trip. We stayed at Iberostar Quetzal for 5 nights the last week of December 2022. Check in took over an hour. They said there was a problem with our booking. They claimed we did not pay for our 4 year old daughter and owed an extra $650 USD in order to stay. I showed them my booking confirmation with Orbitz, clearly showing two adults and one child. They said Orbitz did not charge for my daughter. I booked everything together as a combo with Orbitz, resort and flights. I obviously had to enter my daughter’s date of birth in order to book everything, so how does a clerical error like this occur? I don’t think it does happen, I suspect it was a scam. On our second day they turned off our room keys. We found this out after we came off the beach. I had to walk to the reception desk to try to get them turned back on. They said I needed to pay them more money to turn the keys back on. I was wearing swimming trunks, nothing else. I had no way to pay on me. Finally, they gave me a new key and my wife went back to deal with them. The rooms are incredibly outdated. The rooms are no better than a motel 6 in the US, despite being a “5 star resort.” On the bright side the food at the resort was good. Use caution when booking. Do not expect the price you pay to be the final cost. We will never stay at Iberostar ever again and wish we would have spent that $8000 going elsewhere.
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Posizione
Situato nella lussureggiante area recintata di Playacar, con un'atmosfera scenica nella giungla e accesso diretto alla spiaggia; molti apprezzano le passeggiate sicure e facili. Playa del Carmen è facilmente raggiungibile in taxi e alcuni edifici distano un po' a piedi dalla riva.
Recensioni degli ospiti correlate
10
Eric
6 ago 2023
·
Soggiorno di 4 notti
The integration of forest and beach was incredible, and a nice change from other resorts. The staff was extremely friendly and accommodating.
The integration of forest and beach was incredible, and a nice change from other resorts. The staff was extremely friendly and accommodating.
10
Sophia
18 mag 2025
·
Soggiorno di 4 notti
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
I really liked the layout of the resort. Walking on the boardwalks through the jungle to the pool was a beautiful journey to take every day. The staff were incredibly friendly and welcoming. I would stay here again and recommend it to others!
10
Jorge
11 giu 2025
·
Soggiorno di 5 notti
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
Very nice hotel , negatives the rooms are outdated need a little TLC, but very clean , the food is very good. The beach beautiful. The staff is excellent. It is close to playa del carmen , you take a taxi for 10 dollars from the hotel to plays del carmen . I will come back next year.
10
Christopher Taylor
6 mag 2024
·
Soggiorno di 4 notti
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
The property has a great jungle feel to it with interesting wildlife roaming the grounds. The pools are very clean and well kept. The beach is large with plenty of space for fun in the sun. There were plenty of options for food that made it easy to find what you are interested in. The resort is about a 1.5 hour walk by beach in Carmen which makes for a perfect day trip as well!!
8
Alex
26 dic 2024
·
Soggiorno di 5 notti
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
An older hotel often means more growned up trees. This property is literally located in the midst of jungle and within a gated community. Its very clean, staff is friendly, food is good. I didnt like the pretty agressive sales call attempt for Iberostar membership on the first day. The rest of the stay was great.
8
Aleksandr
21 dic 2022
·
Soggiorno di 19.346 notti
Easy excess to the beach and restaurants
Easy excess to the beach and restaurants
10
Casey Francine
4 set 2023
·
Soggiorno di 7 notti
All the workers at quetzal was very helpful. Our room was better than expected - I saw some issues regarding A/C in the other reviews, ours worked wonderfully. There were many restaurant options and food options at the buffet. Food was great for dinner and breakfast. Local plaza is walking distance. Felt very safe in the location. They had fun events/activities going on at all times as well.
All the workers at quetzal was very helpful. Our room was better than expected - I saw some issues regarding A/C in the other reviews, ours worked wonderfully. There were many restaurant options and food options at the buffet. Food was great for dinner and breakfast. Local plaza is walking distance. Felt very safe in the location. They had fun events/activities going on at all times as well.
10
Cammie
5 mar 2025
·
Soggiorno di 6 notti
The location is awesome!
The location is awesome!
10
Cathy
25 apr 2025
·
Soggiorno di 6 notti
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
Location is beautiful, beach and pool are excellent - food was great lots of variety. Whole resort is clean, well kept and beautiful. Staff is super friendly and helpful. Rooms are nice and very clean! This place is gorgeous - excellent and reasonbly priced. We recommend and would definitely go back!
10
Amey
26 ago 2024
·
Soggiorno di 5 notti
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again
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Ristorazione
I buffet ricevono spesso elogi per varietà e qualità, mentre i ristoranti specializzati sono incostanti e può essere difficile ottenere una prenotazione. La qualità delle bevande è spesso criticata come limitata o annacquata e ci sono occasionali lamentele riguardo alle mosche e al caldo nelle aree ristoro all'aperto.
Recensioni degli ospiti correlate
10
Justin
30 lug 2025
·
Soggiorno di 9 notti
Food amazing. So family friendly and peaceful. Go. Be happy.
Food amazing. So family friendly and peaceful. Go. Be happy.
8
Mari Anne
3 giu 2024
·
Soggiorno di 6 notti
We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.
We loved the beautiful ocean view, the entertainment crew, and the dining options. There was no need to visit specialty restaurants due to the vast and delectable selections on the daily breakfast, lunch, and dinner buffet. The chef came to our table at least once daily to ask for advice or recommendations on future meals. There was a nightly activity usually with dancing. Their crew made even the person with the least rhythm feel like they were a star dancer. A few negatives- 1) Only one swim up bar and it was closed 4 of the 6 days we were there. 2) There were no breakfast dining options near the beach. Definitely download the Iberostar app for this resort prior to arriving so you can better plan your stay.
10
billie
23 mag 2023
·
Soggiorno di 6 notti
We loved our stay at Iberostar. It was wonderful. the buffet was amazing, the pool was so enjoyable, the ocean kept as clean as possible, the activities got us all involved. All I would change is the access to the restaurants, impossible to get a reservation, and room service or the ability to take a plate from the buffet to your room.
We loved our stay at Iberostar. It was wonderful. the buffet was amazing, the pool was so enjoyable, the ocean kept as clean as possible, the activities got us all involved. All I would change is the access to the restaurants, impossible to get a reservation, and room service or the ability to take a plate from the buffet to your room.
6
David
9 lug 2024
·
Soggiorno di 4 notti
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.
2
Denisa
5 dic 2022
·
Soggiorno di 19.329 notti
Never stay at this hotel. They have cheap drinks and same food all week.
Never stay at this hotel. They have cheap drinks and same food all week.
8
Kristen
21 lug 2024
·
Soggiorno di 5 notti
We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!
We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!
10
Elena
28 mag 2024
·
Soggiorno di 5 notti
Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings. Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets. But overall it was very good experience.
Very nice resort. We loved it a lot. Very nice territory. Setups, clean rooms. Beautiful surroundings. Two breakfast and lunch buffets were excellent!. Dinner restaurants were rather disappointment. We went to all offered restaurants and all of them were medium to low quality. I would suggest to stick to buffets. But overall it was very good experience.
8
Jill
19 feb 2023
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Soggiorno di 10 notti
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
We really enjoyed our visit to Iberostar Quetzal/Tucan. It was great! We plan to return again next year. The buffet was excellent - fresh, variety, tasted good. The buffet was better than the a la carte restaurants! We enjoyed the meal at the smokehouse a la carte restaurant (La Hacienda). I did not enjoy, at all, the meal at the Mexican a la carte restaurant (Uxmal). Appetizers were tasteless and tortillas dry. Wished we went to the buffet instead! Lots of activities daily. Many at the pool, some on the beach, and (cheesey but fun) shows nightly. Room was simple, clean, in good condition. No complaints. VIP beach and Prestige Lounge were great. Amazing alcohol choices and very attentive staff. Gym was good - lots of equipment and free weights but busy unless you get there early. Frustrating that there is no time limit on the cardio machines. Many people on the treadmills for over an hour. Sharing is caring! We had a wonderful stay and will definitely be returning!
8
Fermin
3 lug 2024
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Soggiorno di 4 notti
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
Everything was great. Staff is very accommodating and friendly. The only con is there is minimal pool side service. You have to wait in long line to get a drink. Some of the drinks taste watered down. They have premium brands showcased on bar wall but do not actually use those brands.
10
Patricia
29 lug 2025
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Soggiorno di 4 notti
Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .
Food was very good , great Buffet…comfortable bed and room. Best was the nature around and the wild life … sooo amazing …. I recommend this hotel for families , entertainment could be better but it was nice . Overall a very good place, the water at the beach was horrible , due to seweed , but the hotel is not responsable for that is nature .. they did kept the beaches super clean .
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10
Miguel
3 ago 2026
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Soggiorno di 6 notti
Service was excellent, the staff was very helpfull.
Service was excellent, the staff was very helpfull.
10
Joshua
23 giu 2026
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Soggiorno di 6 notti
Beautifully laid out property with natural landscaping, an interesting howler monkey rehabilitation program onsite, and meandering footpaths and foot bridges connecting you to the resort areas. Food was very good and the beach was beautiful. One of the best and most pleasant resorts in Playacar. Good tip: When shopping in town, insist on using your credit card and pay in U.S. dollars. Let your bank card do the currency exchange for you. Don't fall victim to sneaky math or offerings of 'free' tequila shots at the point of sale.
Beautifully laid out property with natural landscaping, an interesting howler monkey rehabilitation program onsite, and meandering footpaths and foot bridges connecting you to the resort areas. Food was very good and the beach was beautiful. One of the best and most pleasant resorts in Playacar. Good tip: When shopping in town, insist on using your credit card and pay in U.S. dollars. Let your bank card do the currency exchange for you. Don't fall victim to sneaky math or offerings of 'free' tequila shots at the point of sale.
10
Sebastian
16 mag 2026
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Soggiorno di 9 notti
This is our fourth time staying at this resort and it’s always great. The food and drinks were good. The staff was really kind and helpful.
This is our fourth time staying at this resort and it’s always great. The food and drinks were good. The staff was really kind and helpful.
8
Linda
15 mag 2026
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Soggiorno di 7 notti
The rooms were very clean. Decently modern but was advised they are renovating may 2026. The only thing that I found a little annoying was that to get to the main buffet if you’re on the one side, you certainly have to zigzag your way over to it. There’s no direct path. I don’t know if that’s gonna change with the renovations, but I did find getting to all the restaurants you had to walk a lot.
The rooms were very clean. Decently modern but was advised they are renovating may 2026. The only thing that I found a little annoying was that to get to the main buffet if you’re on the one side, you certainly have to zigzag your way over to it. There’s no direct path. I don’t know if that’s gonna change with the renovations, but I did find getting to all the restaurants you had to walk a lot.
10
ADRIANA ESTELA
10 mag 2026
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Soggiorno di 1 notte
Excelente instalaciones y comida
Excelente instalaciones y comida
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 23:00
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti tramite carte di credito, carte di debito e i contanti
- Le transazioni senza contanti sono disponibili
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Questa struttura usa un servizio di pulizia professionale
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- Nelle camere della struttura sono ammessi solo gli ospiti registrati.
- È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
- Le pulizie sono a cura di un servizio professionale.
- Per la sicurezza dei viaggiatori, sono disponibili metodi di pagamento senza contanti per tutte le transazioni.
- Sono disponibili il check-in senza contatti e il check-out senza contatti.
Dati dell'attività
Codice di registrazione della struttura 008-007-000585/2025
- Il check-out posticipato è a pagamento e soggetto a disponibilità
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Piscina
Camere non fumatori
Servizio babysitter e asilo nido
Campi da tennis
Attività
Piscina
Campi da tennis
Giardino
Spiaggia - nelle vicinanze
Immersioni subacquee
Windsurf
Piscina scoperta
Evening Entertainment
Mobili da esterno
Fitness Center (nearby)
Servizi
Servizio babysitter e asilo nido
Servizio di pulizia
Servizio banchetti
Cassetta di sicurezza
24-Hour Front Desk
Concierge Services
Informazioni generali
Ristorante
Camere non fumatori
Sauna
Idromassaggio/Jacuzzi
Bagno turco
SPA e centro benessere
Mini-club
Bar della piscina
Colazione in camera
Family room
Parcheggio
Parcheggio
Parcheggio gratuito
Stazione di ricarica per auto elettriche
Parking Onsite
Internet
Wi-fi gratuito