Barceló Palmeraie Oasis Resort

Stayed here for 1 night with my wife. We chose not to extend our stay after that. Nice hotel with modern and clean rooms, located in a quiet area. However, the hotel is about a 25-minute drive from Marrakech. The food was decent and certainly edible, but it was not particularly memorable. The hotel offers a shuttle service to and from the city center during your stay, which is a positive. However, it is disappointing that this service is not available upon arrival or departure. In those cases, you need to book a taxi, which costs around 100 MAD to get into the city. Check-in went smoothly, but it did not feel entirely professional or in line with what one would expect from a resort. Having stayed at several resorts before, I also feel that this hotel does not live up to a typical resort experience. A major downside is that the hotel did not answer the phone, either before or during our stay, despite several attempts to contact them. When the shuttle service cannot be used upon arrival and departure, good communication becomes even more important. This is particularly challenging in Marrakech, where taxi services are not always reliable. I also did not find the staff especially helpful or service-minded. I stayed here using points and therefore did not pay out of pocket. Unfortunately, I would not recommend this hotel if you are looking for an all-inclusive resort experience. I will not stay here again based on the level of service I experienced.

No animation. No evening shows. Pools not heated in April. Nothing to do really. All inclusive package isn’t really all inclusive (as you have to pay for most drinks and food). Pretty simple food (tagine for lunch and dinner).

i booked the general hotel room and don’t opt for the all inclusive service. i emailed th hotel informing the of my late arrival and requested a shuttle but never heard back. at the airport i saw the driver from the hotel and asked him if i could get a ride and he directed me to a taxi. upon arrival, the front desk staff was nice enough and confirmed they received my late check in a. airport pickup request but didn’t say that either was confirmed simply that they received it. once in my room, There was an immediate odor, smell could have been from the ac being off. the sheets didn’t appear to have been changed, or maybe they were washed nicely, there were some small stains, the breakfast selection was small and didn’t taste or look very good. i ordered a vegetarian wrap with room service and received very hard toasted with raw carrots, and cucumbers and tomatoes, with soggy fries . i also ordered a fruit salad which was slimy, and a glass bottle of soda with no bottle opener. the refrigerator in the room didn’t work, the shower was dirty, the towels were extremely rough and over washed. it didn’t feel like a barcelo brand but more like a. best western. i also tried the hama spa and the service was poor. the description of the service included a body and head massage and a facial and each service felt rushed and poorly delivered. perhaps the staff isn’t trained well. there is no business center to work if you need to. gratuities are expected and even if you tip well they wo

Super good. We really enjoyed our time. Food is delicious. Property is very clean. Staff are very helpful

Lovely hotel nice clean grounds beautiful room and mostly friendly staff food was varied but was definitely on the cold side so the microwave was used pretty much every meal to warm the food