Playacar Palace - All Inclusive
415 USD
a notte
Media per novembre
Prezzi per Playacar Palace - All Inclusive
Seleziona le date per controllare prezzi e disponibilità
415 USD
a notte
Media per novembre
Prezzi medi mensili
Presso Playacar Palace - All Inclusive, il prezzo per notte è in media di 323 USD nel mese più economico (agosto) e di 513 USD nel mese più caro (febbraio), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 474 USD |
| febbraio | 513 USD |
| marzo | 470 USD |
| aprile | 405 USD |
| maggio | 371 USD |
| giugno | 385 USD |
| luglio | 363 USD |
| agosto | 323 USD |
| settembre | 325 USD |
| ottobre | 335 USD |
| novembre | 415 USD |
| dicembre | 464 USD |
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nov · 415 USD
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Prezzo più alto: febbraio (circa 513 USD)
Prezzo più basso: agosto (circa 323 USD)
Informazioni su questa struttura
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Scegli dall'ampia selezione di servizi ricreativi, che includono una piscina all'aperto, una sauna e una palestra.
Servizi
Lasciati coccolare presso la spa, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Scegli dall'ampia selezione di servizi ricreativi, che includono una piscina all'aperto, una sauna e una palestra.
Servizi per le aziende
Potrai usufruire di quotidiani gratuiti nella hall, un pratico servizio di lavanderia e lavaggio a secco e una reception aperta 24 ore su 24. Potrai usufruire di una navetta da e per l'aeroporto 24 ore su 24 a pagamento; inoltre, in loco troverai il un parcheggio con servizio di ritiro e riconsegna auto gratuito.
Ristorazione
Playacar Palace All Inclusive include uno snack bar. Desideri rilassarti con un drink rinfrescante? Troverai un bar a bordo piscina e 2 bar/lounge. La colazione completa viene servita gratuitamente tutti i giorni dalle ore 07:00 alle ore 11:30.
Camere
Regalati un soggiorno indimenticabile in una delle 201 camere della struttura, complete di vasche idromassaggio private interne e TV LED. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. I bagni con vasca e doccia separate dispongono di vasca idromassaggio e set di cortesia firmati. I comfort includono cassaforte (adatta a contenere un laptop), scrivanie e telefoni con chiamate urbane gratuite.
Posizione
Scegliendo Playacar Palace All Inclusive di Playa del Carmen (Playacar) per il tuo soggiorno, potrai tranquillamente muoverti a piedi, infatti ti troverai a pochi passi da Terminal marittimo di Playa del Carmen e a 3 minuti da Quinta Avenida.
Nelle vicinanze
Centro Commerciale Paseo del Carmen(0.1 miglia)
Plaza Paraiso(0.1 miglia)
Quinta Avenida(0.1 miglia)
Parco dei Fondatori(0.2 miglia)
Portal Maya(0.2 miglia)
Terminal marittimo di Playa del Carmen(0.2 miglia)
Spiaggia di Playacar(0.3 miglia)
Spiaggia principale di Playa del Carmen(0.3 miglia)
Voliere di Xaman Ha(0.4 miglia)
Chabad Playa del Carmen(0.5 miglia)
Museo Frida Kahlo(0.5 miglia)
Mercado Playa del Carmen(0.5 miglia)
3D Museum of Wonders(0.6 miglia)
Rovine Maya di Playacar(0.6 miglia)
Piazza centrale(0.6 miglia)
Aeroporto Internazionale di Cozumel (CZM)(20.9 miglia)
Aeroporto Internazionale di Cancún (CUN)(35.5 miglia)
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Business center
Servizio in camera
Posizione
Fracc.Playacar Bahia del Espiritu Santo, Esquina Abraira de Arriva
Centro Commerciale Paseo del Carmen (0.1 miglia)
Plaza Paraiso (0.1 miglia)
Quinta Avenida (0.1 miglia)
Parco dei Fondatori (0.2 miglia)
Portal Maya (0.2 miglia)
Terminal marittimo di Playa del Carmen (0.2 miglia)
Opzioni camera
6
Two Bedroom Presidential Suite Ocean View - Kids & Teens Stay Free
Dettagli della camera
1 Letto Matrimoniale Extra Large
e 2 Letti Matrimoniali Alla Francese
Posti letto: 6
525 ft²
Aria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separatePatioVasca idromassaggio privata interna
7
Superior Honeymoon Suite - King Size Bed
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 2
525 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
6
Superior Walk Out Suite Ocean Front - Kids & Teens Stay Free
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 4
527 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
2
Superior Deluxe Ocean View with Balcony - Kids & Teens Stay Free
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 4
527 ft²
BalconeAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)Vasca idromassaggio privata internaVasca spa privata
5
Superior Deluxe Ocean View - Kids & Teens Stay Free
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 4
527 ft²
BalconeAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)Vasca idromassaggio privata internaVasca spa privata
7
Suite Superior, 1 letto king, vista oceano
Dettagli della camera
1 Letto Matrimoniale Extra Large
Posti letto: 4
525 ft²
Aria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)PatioVasca idromassaggio privata interna
5
Superior Deluxe Partial Ocean View - Kids & Teens Stay Free
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 4
527 ft²
BalconeAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)Vasca idromassaggio privata internaVasca spa privata
4
Superior Deluxe Partial Ocean View - Booking 4 nights, Get 2 nights at Punta Cana
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 4
Aria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separateVasca idromassaggio privata internaVasca spa privata
Recensioni degli ospiti su Playacar Palace - All Inclusive
7.7
Buono
Sulla base di 1000 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Lavoro
1%
In coppia
45%
Famiglia
39%
Gruppo
12%
In solitaria
0%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
A Playacar Palace - All Inclusive, i viaggiatori lodano costantemente la cordialità eccezionale del personale, la pulizia degli ambienti e la cucina gustosa, oltre a una posizione centrale a pochi passi dalla Quinta Avenida e dal traghetto per Cozumel, in un resort compatto e facile da esplorare.
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Cosa pensano gli ospiti
A Playacar Palace - All Inclusive, i viaggiatori lodano costantemente la cordialità eccezionale del personale, la pulizia degli ambienti e la cucina gustosa, oltre a una posizione centrale a pochi passi dalla Quinta Avenida e dal traghetto per Cozumel, in un resort compatto e facile da esplorare.
Tra i principali svantaggi segnalati ci sono una spiaggia piccola o erosa, spesso interessata da sargassum e cattivi odori, servizi limitati con una piscina modesta e un numero insufficiente di lettini, e una struttura datata che alcuni ospiti ritengono necessiti di manutenzione o aggiornamenti. Diverse recensioni menzionano anche vendite aggressive di multiproprietà o servizi VIP, difficoltà a prenotare a cena e una varietà del buffet che può risultare limitata. Adatto a chi preferisce un'esperienza in un resort più piccolo rispetto a una vasta gamma di servizi in loco.
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Servizi
Struttura più piccola con una piscina modesta, animazione quotidiana vivace e un centro benessere ben valutato; i posti a sedere possono essere limitati e la piscina chiude presto. L'intrattenimento e le opzioni in loco sono limitati rispetto ai resort più grandi.
Recensioni degli ospiti correlate
8
Jeannette
5 ago 2024
·
Soggiorno di 4 notti
Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there\'s is only one pool and it wasn\'t even very deep. I\'m only 5\'2"and the water came up to my waist. Other than that everything else was great!
Loved the cleanliness and close proximity to shops and the ferry to Cozumel. The only draw back was that there\'s is only one pool and it wasn\'t even very deep. I\'m only 5\'2"and the water came up to my waist. Other than that everything else was great!
6
Frances
13 lug 2025
·
Soggiorno di 4 notti
Hotel right on beach, great location, good restaurants, nice rooms. One pool which had dirty ring around it, smell from seaweed on beach was very strong (I know it’s nature however did make us feel ill), very little to do at hotel.
Hotel right on beach, great location, good restaurants, nice rooms. One pool which had dirty ring around it, smell from seaweed on beach was very strong (I know it’s nature however did make us feel ill), very little to do at hotel.
8
John
31 lug 2025
·
Soggiorno di 5 notti
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
8
Dilip
7 gen 2024
·
Soggiorno di 4 notti
This resort was at a convinient location near Playa de Carmen shopping district. It was smaller in size than most of all inclusive resorts but had good staff and service. There were not many options/activities after 7 pm apart from live music in lobby and one 30 min show on weekday nights. Pool area were also closed after 7 pm. But the resort had good ocean views and had courteous staff.
This resort was at a convinient location near Playa de Carmen shopping district. It was smaller in size than most of all inclusive resorts but had good staff and service. There were not many options/activities after 7 pm apart from live music in lobby and one 30 min show on weekday nights. Pool area were also closed after 7 pm. But the resort had good ocean views and had courteous staff.
10
Jorge
20 lug 2025
·
Soggiorno di 4 notti
Very nice small resort conveniently located. It is a block away to the port to go to Cozumel. Food was EXCELLENT! and staff is very friendly. I wish the pool was bigger. We went to Cozumel palace ( sister hotel) and spend the day at the beach and pool there.
Very nice small resort conveniently located. It is a block away to the port to go to Cozumel. Food was EXCELLENT! and staff is very friendly. I wish the pool was bigger. We went to Cozumel palace ( sister hotel) and spend the day at the beach and pool there.
8
Stephanie
3 mar 2025
·
Soggiorno di 5 notti
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
10
Jill
30 dic 2024
·
Soggiorno di 7 notti
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
10
julie
24 feb 2025
·
Soggiorno di 5 notti
Our stay was lovely. The activities are wonderful with staff that really provides fun….yoga, pool volleyball were great. Daniel the head of Wellness is superb, professional and super fun. The buffet was great offering food that is fresh (fresh grilled fish) and many options. The restaurants are lovely as well. The spa is definitely a 5 star experience and stunning. The hotel is the closest right next door to the town center and super cute outside mall and boutique shops. If you are looking for expansive beach this is not your place as there’s little beach area in front - however amazing to sit at the pool overlooking the sea - and the beach water is easy to access and lovely.
Our stay was lovely. The activities are wonderful with staff that really provides fun….yoga, pool volleyball were great. Daniel the head of Wellness is superb, professional and super fun. The buffet was great offering food that is fresh (fresh grilled fish) and many options. The restaurants are lovely as well. The spa is definitely a 5 star experience and stunning. The hotel is the closest right next door to the town center and super cute outside mall and boutique shops. If you are looking for expansive beach this is not your place as there’s little beach area in front - however amazing to sit at the pool overlooking the sea - and the beach water is easy to access and lovely.
6
Vivek
8 gen 2024
·
Soggiorno di 4 notti
Playacar palace resort property is a pretty small property. It has 4 restaurants and 2 cafes but very limited options for vegetarian. Food was good but menu items were repetitive on multiple days, so after spending 3-4 days you feel like there is nothing new that you can try. Pool closes at 7pm and there is nothing to do in the resort post 7pm. Staff were friendly and quite cooperative. Property is clean. Good point is that it’s location is pretty good and located next to the local market which is one of the good option to explore post 7pm.
Playacar palace resort property is a pretty small property. It has 4 restaurants and 2 cafes but very limited options for vegetarian. Food was good but menu items were repetitive on multiple days, so after spending 3-4 days you feel like there is nothing new that you can try. Pool closes at 7pm and there is nothing to do in the resort post 7pm. Staff were friendly and quite cooperative. Property is clean. Good point is that it’s location is pretty good and located next to the local market which is one of the good option to explore post 7pm.
10
Norah
31 dic 2023
·
Soggiorno di 5 notti
Friendly, fun and relaxing. The resort is in a great location with easy walking to town. The food was excellent. The buffet had numerous choices each day and the onsite restaurants were great (we were easily able to make reservations after we checked in). There aren’t a ton of amenities but enough to keep us busy and happy during our stay. The staff were exceptional - very friendly and eager to help in every way.
Friendly, fun and relaxing. The resort is in a great location with easy walking to town. The food was excellent. The buffet had numerous choices each day and the onsite restaurants were great (we were easily able to make reservations after we checked in). There aren’t a ton of amenities but enough to keep us busy and happy during our stay. The staff were exceptional - very friendly and eager to help in every way.
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Pulizia
La pulizia è ampiamente elogiata nelle camere e nelle aree comuni, con solo alcune segnalazioni di problemi come un anello sporco in piscina, odori occasionali di muffa o umidità, e muffa isolata o pavimenti scivolosi.
Recensioni degli ospiti correlate
4
James
18 ago 2025
·
Soggiorno di 10 notti
Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.
Food very limited, beds not that comfy, internet access seemed fine, from the moment we got there we felt like things have gone downhill, we bought attention to the guest relations of several issues a/c not working calls every morning at 8am knocks at the doors at 8:30am even after telling them not to call us early they continued. Felt like as a smoker we was targetted many times. Sat on our balcony with security 5 feet away trying to make out we was smoking when we was just enjoying the view. I spent 5500 on this hotel and after the first day we requested a refund to move hotel the guest relations will tell you nothing they can do to help even tho there was sick in the pool I refused to let my child go in the pool for 3/4 days because all they did was bucket out the sick no closure of the pool to clean it properly and lied too about what it was floating around. After this we tried to get a refund again to be told no no no. All we wanted was to move to a sutible hotel which our kids could enjoy. The only thing keeping this hotel going is the servers at the pool and pool food area., silvia and Perla are the most beautiful humans and will do anything to help make your stay a pleasant one. Shame the hotel has gone down hill so much. Dirty pool all the time tiles falling off every where paintwork old and outdated if I was you I would look at other hotels as this hotel really let its self down and how ever much you spend there they will still not help you if problems arise.
8
Antoine
30 nov 2024
·
Soggiorno di 3 notti
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
8
Stephanie
3 mar 2025
·
Soggiorno di 5 notti
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
10
Sandra
21 mar 2025
·
Soggiorno di 7 notti
Clean,safe all around a very nice place
Clean,safe all around a very nice place
6
Lisa
24 gen 2024
·
Soggiorno di 7 notti
The buffet was average , like the location ,. The floors are very unsafe when wet .
The buffet was average , like the location ,. The floors are very unsafe when wet .
10
JOSE MARIA
28 ott 2025
·
Soggiorno di 3 notti
habitacion muy limpia, en la noche pasan otra vez a arreglarla de cortesia.
habitacion muy limpia, en la noche pasan otra vez a arreglarla de cortesia.
10
Erika
2 set 2025
·
Soggiorno di 5 notti
We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
We felt very comfortable and the property is extremely clean. The restaurants are beautiful with great food. The pool is so much fun. We thoroughly enjoyed our stay and will be back.
10
Sonya Maria
5 mar 2025
·
Soggiorno di 5 notti
Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.
Everything about our 5 night stay was perfect. The resort is super clean, every employee was outstanding, from the check in to the wait staff, recreation staff, housekeeping, and bar tenders.
6
Amy
22 lug 2024
·
Soggiorno di 6 notti
Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.
Located in an area that had a lot to walk to. Many restaurants and shops nearby and there is a mall next door. Compared to other resorts I stayed at I felt the safety was a little less than expected. At no time did I feel unsafe. But other resorts have long entry ways with security where this did not and anyone could walk onto the property and hotel. The hotel is a bit rundown. It needs a refresh which it seems to be doing. The food is good with one restaurant being closed for remodeling.
10
Quynh Dao
25 apr 2025
·
Soggiorno di 1 notte
The service was exceptional, the entire property was impeccably clean, and the staff were friendly and attentive throughout our stay. We had a wonderful experience overall. The only downside was the presence of a large amount of sargassum on the beach, but of course, that’s a natural occurrence and beyond the hotel’s control.
The service was exceptional, the entire property was impeccably clean, and the staff were friendly and attentive throughout our stay. We had a wonderful experience overall. The only downside was the presence of a large amount of sargassum on the beach, but of course, that’s a natural occurrence and beyond the hotel’s control.
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Camere
Le camere sono generalmente confortevoli con una bella vista, ma alcune le ritengono datate e segnalano odori di umidità o muffa, errori nel tipo di letto o stranezze nella disposizione come grandi vasche idromassaggio in camera o piccoli balconi. Occasionalmente vengono segnalati problemi di manutenzione come frigoriferi poco efficienti o problemi idraulici.
Recensioni degli ospiti correlate
6
Sandra
28 ago 2024
·
Soggiorno di 4 notti
Pros: Madre Mia Staff and Entertainment: Rodrigo and the chef made my husband's birthday special with excellent food and great service. Delicious Food: Most of the meals were delicious. Beautiful Beach: The stunning beach was right outside our room. Convenient Location: We enjoyed walking into town, though it was a bit dirty except for the high-end store section. Cons: Unprofessional Staff: Some staff members, like the buffet host and tours manager, were rude and unprofessional. The tours manager even threw a pamphlet at my husband when we mentioned being tired. Room Issues: We were promised a king-size bed but ended up with two full beds pushed together, and the beds smelled damp. The staff tried to upsell us on future bookings instead of resolving the issue. Lengthy Check-In: Check-in took over an hour, which was frustrating after a 14-hour trip. Unhelpful Front Desk: The front desk staff was standoffish when we asked not to wait three hours for the bed we were promised. Restaurant Manager's Behavior: The Italian restaurant manager made us uncomfortable by shaming us for taking leftovers, which discouraged us from returning.
Pros: Madre Mia Staff and Entertainment: Rodrigo and the chef made my husband's birthday special with excellent food and great service. Delicious Food: Most of the meals were delicious. Beautiful Beach: The stunning beach was right outside our room. Convenient Location: We enjoyed walking into town, though it was a bit dirty except for the high-end store section. Cons: Unprofessional Staff: Some staff members, like the buffet host and tours manager, were rude and unprofessional. The tours manager even threw a pamphlet at my husband when we mentioned being tired. Room Issues: We were promised a king-size bed but ended up with two full beds pushed together, and the beds smelled damp. The staff tried to upsell us on future bookings instead of resolving the issue. Lengthy Check-In: Check-in took over an hour, which was frustrating after a 14-hour trip. Unhelpful Front Desk: The front desk staff was standoffish when we asked not to wait three hours for the bed we were promised. Restaurant Manager's Behavior: The Italian restaurant manager made us uncomfortable by shaming us for taking leftovers, which discouraged us from returning.
4
Omar
18 giu 2025
·
Soggiorno di 7 notti
We didn’t like our room and the refrigerator didn’t work.
We didn’t like our room and the refrigerator didn’t work.
4
MICHAEL
6 nov 2023
·
Soggiorno di 1 notte
We came one night and there was a leak in the ceiling from somebody sitting in a Jacuzzi above and that leaked into our closthes and the unclean water went in to one of my shirts and they took it for cleaning and they ruined it. My shirts was $574 and they would not admit that this was their fault and they only reimbursed me the taxi to another hotel. They were not professional with dealing with this issue.
We came one night and there was a leak in the ceiling from somebody sitting in a Jacuzzi above and that leaked into our closthes and the unclean water went in to one of my shirts and they took it for cleaning and they ruined it. My shirts was $574 and they would not admit that this was their fault and they only reimbursed me the taxi to another hotel. They were not professional with dealing with this issue.
2
Chris
9 gen 2026
·
Soggiorno di 6 notti
This was a very poor experience. The hotel did not honor our booking. We were supposed to receive a room with two queen or full beds. We were told on arrival that that room type had been oversold. The only room available was a king (we were a group of three). They tried to position it as a “upgrade” based on the view. I declined the upgrade and ask for my reservation to be honored. The hotel declined. They said there was room to wheel in an extra bed. There was not. They ended up jamming a small, uncomfortable cot. We would have left, except we were meeting family also staying in the same hotel. I have taken photos of what we received compared to the marketing photos of what was promised. The experience was absolutely unacceptable. I will never go back.
This was a very poor experience. The hotel did not honor our booking. We were supposed to receive a room with two queen or full beds. We were told on arrival that that room type had been oversold. The only room available was a king (we were a group of three). They tried to position it as a “upgrade” based on the view. I declined the upgrade and ask for my reservation to be honored. The hotel declined. They said there was room to wheel in an extra bed. There was not. They ended up jamming a small, uncomfortable cot. We would have left, except we were meeting family also staying in the same hotel. I have taken photos of what we received compared to the marketing photos of what was promised. The experience was absolutely unacceptable. I will never go back.
8
Antoine
30 nov 2024
·
Soggiorno di 3 notti
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
Nice location. Beautiful beach. Good variety of food. Nice staff. The rooms are slightly dated and the shower had some mould. I would not say it’s a 5 star hotel but perhaps 4.
8
Elva
3 nov 2024
·
Soggiorno di 6 notti
The room was super humid and our clothes was humid and smelly. Mattress was smelly too, very humid.
The room was super humid and our clothes was humid and smelly. Mattress was smelly too, very humid.
10
Shalem
2 set 2025
·
Soggiorno di 7 notti
We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm. There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it. My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!
We had a great time at Playacar Palace! Room was lovely- we got an upgrade to full ocean view. Staff is amazing, so friendly and accommodating. Food is delicious- my only note would be I wish the buffet was open every night, sometimes a dress up dinner is too much. Pool is fun, activity directors are great. I do wish they had more night life- things are pretty quiet by 10 pm. There was some impact from the seaweed problems in the area, but the hotel had workers/ trucks out there every morning working like crazy to clear the beach. By the end of the week it was much better. It is out of their control, unfortunately, but they are on top of it. My family went on many excursions and this is a great location for a home base for adventures- or if chilling by the pool is your thing, it’s great for that too! I feel like it’s smaller than some resorts, but I liked that! Highly recommend!
10
Jill
30 dic 2024
·
Soggiorno di 7 notti
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
Good size for us, you were able to get to know the staff. This is not a gigantic facility which we liked. The staff were great, friendly, helpful, very attentive, specifically the service staff and activities staff, specifically Eric. Plenty of activities to break up the day to keep teens & adults busy if you were not planning to leave the property. Very good restaurants also with friendly, helpful staff. The rooms were nice, except for the size of the beds We are a family of four with teenagers and the beds were doubles. We assumed we could get a rollaway and they did not have any. There is a huge tub in the room that takes up space. Would make more sense to see a pull out couch or queen beds. Everything else in the room was great. Large shower with separate sink area. I would recommend this place to others. Thank you
10
Diana
24 feb 2025
·
Soggiorno di 3 notti
I really liked the quality of the food and food options it really stood out to me vs. other all inclusive hotels I’ve stayed at. The only downside was I was told I had a VIP room but had no balcony and our room had a ton of fruit flies maybe from previous people spilling food or drinks in the room perhaps?
I really liked the quality of the food and food options it really stood out to me vs. other all inclusive hotels I’ve stayed at. The only downside was I was told I had a VIP room but had no balcony and our room had a ton of fruit flies maybe from previous people spilling food or drinks in the room perhaps?
10
ERICA
27 ago 2024
·
Soggiorno di 4 notti
The room was very nice, cleaned eveyday, and the mini bar was stocked daily as well. We got a walk out suite, and I would definitely get that again if i stay there again. The whole staff there was amazing and super friendly. MadreMia was delicious. We felt safe the whole time we were there, even when we walked over to 5th Ave, which is literally right around the corner. Overall its a good hotel
The room was very nice, cleaned eveyday, and the mini bar was stocked daily as well. We got a walk out suite, and I would definitely get that again if i stay there again. The whole staff there was amazing and super friendly. MadreMia was delicious. We felt safe the whole time we were there, even when we walked over to 5th Ave, which is literally right around the corner. Overall its a good hotel
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Servizio
Il servizio è spesso descritto come eccezionalmente cordiale e premuroso. Tuttavia, diversi ospiti menzionano vendite aggressive di multiproprietà o servizi VIP e occasionali inconvenienti con il check-in, il servizio al ristorante o i vantaggi promessi.
Recensioni degli ospiti correlate
10
Alan
5 apr 2025
·
Soggiorno di 6 notti
All Staff was super friendly and helpful. Treated us like kings. Service was excellent
All Staff was super friendly and helpful. Treated us like kings. Service was excellent
4
Dana
27 dic 2023
·
Soggiorno di 5 notti
By booking through Expedia you get tagged with a different color wristband than everyone else at the resort, and it seems like you get worse service…Check in was not pleasant as the employee was not friendly or informative and we were not welcome with any sort of drink or amenities, Pool attendants didn’t help us get chairs set up, mini bar wasn’t restocked daily, staff was not super friendly or helpful, rooms are average, too few bathrooms around the pool (which usually needed cleaning), food is average, pool activities are constant so there is a lot of noise and commotion around the pool. The resort needs more seating areas that people can relax and hang out together in the evening. No food allowed by the pool. This hotel is not as nice as the rating reflects. Much room for improvement. It was a disappointing vacation. We will not be back
By booking through Expedia you get tagged with a different color wristband than everyone else at the resort, and it seems like you get worse service…Check in was not pleasant as the employee was not friendly or informative and we were not welcome with any sort of drink or amenities, Pool attendants didn’t help us get chairs set up, mini bar wasn’t restocked daily, staff was not super friendly or helpful, rooms are average, too few bathrooms around the pool (which usually needed cleaning), food is average, pool activities are constant so there is a lot of noise and commotion around the pool. The resort needs more seating areas that people can relax and hang out together in the evening. No food allowed by the pool. This hotel is not as nice as the rating reflects. Much room for improvement. It was a disappointing vacation. We will not be back
10
tatiana
2 giu 2024
·
Soggiorno di 4 notti
The staff is what made this property more than wonderful! Every single staff member was so kind & attentive. Loved each one. Also so clean our room the whole hotel. Food was great. Definitely recommend
The staff is what made this property more than wonderful! Every single staff member was so kind & attentive. Loved each one. Also so clean our room the whole hotel. Food was great. Definitely recommend
10
Kimberly
10 ago 2025
·
Soggiorno di 1 notte
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
2
Nadia
22 apr 2025
·
Soggiorno di 3 notti
Nous avons pris l'accès VIP avec notre réservation mais l'hôtel ne nous l'ont pas accordé. Ils nous ont dis que nous ne l'avions pas et qu'il fallait voir avec Expedia. En plus le concierge a été très désagréable ey irespectueux.
Nous avons pris l'accès VIP avec notre réservation mais l'hôtel ne nous l'ont pas accordé. Ils nous ont dis que nous ne l'avions pas et qu'il fallait voir avec Expedia. En plus le concierge a été très désagréable ey irespectueux.
10
Christian
12 apr 2025
·
Soggiorno di 3 notti
Service was outstanding
Service was outstanding
10
Jose
15 ago 2025
·
Soggiorno di 8 notti
All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.
All the staff were amazing. Super professional and polite. They made our vacation beautiful and fun.
6
Marek
28 gen 2025
·
Soggiorno di 10 notti
My review on this resort would be very long. But to sum up, I would not recommend this resort. The people are awesome. But the timeshare atmosphere is thick. And aggressive. Vacations are to be a way to relieve stress. Also, the seat around the pool issue is not small. Due to the timeshare, all of the good pool chars are taken. And will be held all day, even if no one uses them. So, the rest of the folks who are not "diamond" timeshare members, it's a hassle every day. Halfway through our trip they started to enforce the not holding of chairs. You had to be there to maintain the chair. And, as we left, there was another uninvited timeshare/offer. If the place was amazing, maybe I could overlook the timeshare pitches. But it wasn't. As for the food, it was good. Just good across the board. Other than desserts, that were way better than other resorts. Rooms were clean and nice size. Again, all of the staff were great. Just an awkward building.
My review on this resort would be very long. But to sum up, I would not recommend this resort. The people are awesome. But the timeshare atmosphere is thick. And aggressive. Vacations are to be a way to relieve stress. Also, the seat around the pool issue is not small. Due to the timeshare, all of the good pool chars are taken. And will be held all day, even if no one uses them. So, the rest of the folks who are not "diamond" timeshare members, it's a hassle every day. Halfway through our trip they started to enforce the not holding of chairs. You had to be there to maintain the chair. And, as we left, there was another uninvited timeshare/offer. If the place was amazing, maybe I could overlook the timeshare pitches. But it wasn't. As for the food, it was good. Just good across the board. Other than desserts, that were way better than other resorts. Rooms were clean and nice size. Again, all of the staff were great. Just an awkward building.
6
Donna
28 dic 2023
·
Soggiorno di 7 notti
The location was good if you wanted to go into Playa, Del Carmen and take the ferry to Cozumel or shop. The resort is very small and did not have a sports bar or place to hang out after dinner other than just a lobby bar. You have to make reservations for the à la cart restaurant on the app And you have to do that early in the morning or the reservations fill up and you have to eat at the buffet for dinner, which is very limited on food choices. The worst part about the resort were the timeshare people who were constantly hounding you to sell you timeshares Even following you to the pool and restaurants. It was so annoying and they would not take no for an answer. I am on vacation to relax and enjoy myself, not be constantly followed and bothered by someone trying to sell me something. Even after I checked out a salesman followed me to my transportation van still sales pitching “memberships”. They were relentless! Never again will I ever stay at any Palace property.
The location was good if you wanted to go into Playa, Del Carmen and take the ferry to Cozumel or shop. The resort is very small and did not have a sports bar or place to hang out after dinner other than just a lobby bar. You have to make reservations for the à la cart restaurant on the app And you have to do that early in the morning or the reservations fill up and you have to eat at the buffet for dinner, which is very limited on food choices. The worst part about the resort were the timeshare people who were constantly hounding you to sell you timeshares Even following you to the pool and restaurants. It was so annoying and they would not take no for an answer. I am on vacation to relax and enjoy myself, not be constantly followed and bothered by someone trying to sell me something. Even after I checked out a salesman followed me to my transportation van still sales pitching “memberships”. They were relentless! Never again will I ever stay at any Palace property.
10
Brian Joseph
29 dic 2024
·
Soggiorno di 7 notti
Service was great. Front desk check-in process could be quicker. Great smaller property with nice beach and pool. Enjoyed with four other families and lots of pool volleyball and activities. Entertainment was great. We went over Christmas week. Can’t go wrong with palace. If I could change one thing it would be queen beds. :) thanks!
Service was great. Front desk check-in process could be quicker. Great smaller property with nice beach and pool. Enjoyed with four other families and lots of pool volleyball and activities. Entertainment was great. We went over Christmas week. Can’t go wrong with palace. If I could change one thing it would be queen beds. :) thanks!
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Posizione
Ottima posizione centrale vicino alla Quinta Avenida e al traghetto per Cozumel. La spiaggia è piccola o erosa e il sargassum stagionale può limitare il nuoto e causare cattivi odori.
Recensioni degli ospiti correlate
8
Ernest
2 gen 2023
·
Soggiorno di 19.358 notti
Service is top notch. Everyone is attentive and quick. Location is perfect. Short walk to main part of town and right next to the ferry to Cozumel. The property could use a bit of a face lift. Staff advised the lobby area was recently renovated but the exterior is in need of attention. Nonetheless we enjoyed our stay and would definitely come back.
Service is top notch. Everyone is attentive and quick. Location is perfect. Short walk to main part of town and right next to the ferry to Cozumel. The property could use a bit of a face lift. Staff advised the lobby area was recently renovated but the exterior is in need of attention. Nonetheless we enjoyed our stay and would definitely come back.
8
John
31 lug 2025
·
Soggiorno di 5 notti
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
Is a really good all inclusive resort right beside Playa del Carmen city center and the dock from where the ships depart to Cozumel island. The best is the food and the whole staff. The less is the amount of amenities the hotel offers. The hotel is quite small so besides the pool, there is not much to do. Luckily for us, our plans were to visit Xcaret theme parks. And another not good part of the stay is the presence of sargazo sea weed that made the beach unvisitable. All and all is a good place to stay and our is experience was really good.
10
Michele
1 mag 2023
·
Soggiorno di 4 notti
My best friend and I went to this resort to celebrate our birthdays and we had a great time. The resort is small which we loved because we didn’t have to walk far for anything. The rooms are modern, food is decent and the staff was great. If you are looking for a party/turnup resort, this is not the place. It’s a very relaxing and chill vibes type of resort.
My best friend and I went to this resort to celebrate our birthdays and we had a great time. The resort is small which we loved because we didn’t have to walk far for anything. The rooms are modern, food is decent and the staff was great. If you are looking for a party/turnup resort, this is not the place. It’s a very relaxing and chill vibes type of resort.
8
Milena Maria
8 ago 2023
·
Soggiorno di 4 notti
Location
Location
10
Cara
19 gen 2024
·
Soggiorno di 7 notti
I loved the central location yet still relaxing atmosphere at Playacar Palace. The cafe was a favourite and we enjoyed visiting the Cozumel Palace for the day where same privileges applied. Dining options were good and provided enough opportunity for variety across our week stay. One criticism is the cool temperature of the rooms which persists even when the aircon is turned off - apparently a fan is constantly on the reduce humidity build up in the rooms. The beach, although rough, was preferred by our children (12 and 9) but we ended each day in the pool and spa watching the sun go down- really idyllic! All in all, a great stay.
I loved the central location yet still relaxing atmosphere at Playacar Palace. The cafe was a favourite and we enjoyed visiting the Cozumel Palace for the day where same privileges applied. Dining options were good and provided enough opportunity for variety across our week stay. One criticism is the cool temperature of the rooms which persists even when the aircon is turned off - apparently a fan is constantly on the reduce humidity build up in the rooms. The beach, although rough, was preferred by our children (12 and 9) but we ended each day in the pool and spa watching the sun go down- really idyllic! All in all, a great stay.
10
Jennifer
14 dic 2022
·
Soggiorno di 19.339 notti
Very clean resort, far enough away from the nightclubs so you can't hear them at night, but walkable to all shopping, restaurants, and nightlife. It's also very near to the ferry to Cozumel, so you can easily take a day trip if you wanted. The staff were all very friendly and accomodating. I would stay here again.
Very clean resort, far enough away from the nightclubs so you can't hear them at night, but walkable to all shopping, restaurants, and nightlife. It's also very near to the ferry to Cozumel, so you can easily take a day trip if you wanted. The staff were all very friendly and accomodating. I would stay here again.
10
Vivian
26 dic 2025
·
Soggiorno di 7 notti
Funcionários muito gentis, otima localização, bem próximo ao centro de Playa e ao Terminal Marítimo. A estrutura é ótima mas já está precisando de manutenção.
Funcionários muito gentis, otima localização, bem próximo ao centro de Playa e ao Terminal Marítimo. A estrutura é ótima mas já está precisando de manutenção.
10
Casey
3 mag 2025
·
Soggiorno di 4 notti
This resort is located in a great spot. Walk into town and do some shopping or grab something at the Farmacia. Catch the ferry to Cozumel, or take a tour to Tulum which is less than an hour away.
This resort is located in a great spot. Walk into town and do some shopping or grab something at the Farmacia. Catch the ferry to Cozumel, or take a tour to Tulum which is less than an hour away.
8
Joel
2 lug 2025
·
Soggiorno di 6 notti
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
10
David
28 apr 2024
·
Soggiorno di 4 notti
Great staff and convinient place for shopping and ferry ride to Cozumel
Great staff and convinient place for shopping and ferry ride to Cozumel
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Ristorazione
Il cibo è spesso elogiato, dai ristoranti specializzati come Momo e Madre Mia alla caffetteria della hall, anche se la varietà del buffet a cena può risultare limitata ed è difficile ottenere una prenotazione. Alcuni segnalano un servizio inconsistente o costi aggiuntivi legati a crediti o vantaggi VIP.
Recensioni degli ospiti correlate
10
Alejandra
10 giu 2025
·
Soggiorno di 5 notti
The dining options were amazing at Playacar, from the Buffet to the restaurants. The standout for us was the Madremia restaurant. The servers were so knowledgeable and provided amazing options. The mixologists at the restaurant were next level!
The dining options were amazing at Playacar, from the Buffet to the restaurants. The standout for us was the Madremia restaurant. The servers were so knowledgeable and provided amazing options. The mixologists at the restaurant were next level!
10
Kimberly
10 ago 2025
·
Soggiorno di 1 notte
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
The service is outstanding and very nice people. Check in to check out was perfect. Beautiful room. Food was excellent. Definitely more upscale buffet. Very attentive service even in buffet. We loved it. I recommend it.
8
Stephanie
3 mar 2025
·
Soggiorno di 5 notti
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
Property is a bit dated but is due for renovation this September we’re told. Very clean. Staff are ALL incredible. Helpful, kind and very friendly. Pool is a fun low key vibe, bars are well stocked. Special restaurants are all very good. Our favorites were the Momo hibachi and Trattoria Italian. Honestly the evening buffet could have more options, but that truly was our only complaint. Breakfast in buffet was always very good and the snack shack by the upper pool bar had great options.
10
Jennifer
8 ago 2025
·
Soggiorno di 6 notti
Loved everything. Super clean. Just wish there were more food options. Great service!!
Loved everything. Super clean. Just wish there were more food options. Great service!!
8
Betty Roxana
9 lug 2023
·
Soggiorno di 7 notti
The only negative was the restaurant situation. The ones where reservations were needed were always booked. We took a chance and just showed up hoping for a table. Each and every time the restaurants were empty and we could get a table. Also the food in the restaurants was mediocre. The concept and presentation of dishes was good but execution was lacking. I believe this is an easy fix if they hire someone with a real professional restaurant mgmt experience.
The only negative was the restaurant situation. The ones where reservations were needed were always booked. We took a chance and just showed up hoping for a table. Each and every time the restaurants were empty and we could get a table. Also the food in the restaurants was mediocre. The concept and presentation of dishes was good but execution was lacking. I believe this is an easy fix if they hire someone with a real professional restaurant mgmt experience.
6
Yendris Gonzalez
19 apr 2025
·
Soggiorno di 3 notti
The service in the restaurants was very poor and unfriendly. They also had many rules regarding reservations and opening hours. The pool closed early, and at 10 a.m. on Saturday, the pool bar was still closed. The only VIP benefit we received was a room upgrade. Otherwise, the service at the facilities was average.
The service in the restaurants was very poor and unfriendly. They also had many rules regarding reservations and opening hours. The pool closed early, and at 10 a.m. on Saturday, the pool bar was still closed. The only VIP benefit we received was a room upgrade. Otherwise, the service at the facilities was average.
8
viviana
29 nov 2024
·
Soggiorno di 6 notti
Needs more food variety at buffet
Needs more food variety at buffet
2
Dan
24 dic 2023
·
Soggiorno di 4 notti
The property has no sand beach although the pictures show sand beach with beach chairs. During the 4 nights stay none of the pool showers were functional. Windows panels throughout the common areas were dirty. Pool overcrowded and hard to find a beach chair. Almost impossible to book a restaurant for dinner. Guest service is useless, they ask you to book everything through their app. Redeeming resort credits limited and complicated.
The property has no sand beach although the pictures show sand beach with beach chairs. During the 4 nights stay none of the pool showers were functional. Windows panels throughout the common areas were dirty. Pool overcrowded and hard to find a beach chair. Almost impossible to book a restaurant for dinner. Guest service is useless, they ask you to book everything through their app. Redeeming resort credits limited and complicated.
8
Joel
2 lug 2025
·
Soggiorno di 6 notti
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
The Playacar Palace has a great location near Playa del Carmen with easy access to shopping and the ferry to Cozumel. The food, drinks and staff are top notch. Rooms are comfortable. All common areas except restaurants are open air so it's warm and humid most of the time - could be a plus or minus depending on who you are. The worst thing about our stay in late June was the Sargassum algae/seaweed. We know it's always bad in this area in the summer, but the stink creates an ever present odor and of course the beach is impossible to swim at. Because this hotel sits so close to the water, you get a lot more effect from the sargassum than at other properties, like when we stayed at the Moon Palace properties. We took a day trip to Cozumel and there was no sargassum issue - if you want to get on a beach, that's the only way. We felt bad for a wedding party taking photos on the bit of sand not covered with a large pile of unsightly yuck right behind them. While we really enjoyed out stay, I'd try the Cozumel Palace in the summer instead - there's no beach, but no sargassum issue. Effectively the Playacar Palace has no beach in the summer and suffers from bad smells and unsightly red brown nastiness covering the water and sand. Put this property on a clean beach, effectively Cozumel Palace, and it would be amazing!
8
Andy
18 mar 2024
·
Soggiorno di 6 notti
It’s true that the resort looks worn and could do with a makeover. After reading the reviews we expected that and had no issue. Staff are great, food is good to excellent (only had one below average meal which was at the Italian. We ate at Madremia twice it was so good, and the coffee shop was excellent ). Downsides are there isn’t enough seating throughout the resort to find a place to just chill. Pool and beachside seating gets claimed early in the day and there isn’t enough of it, though that didnt bother us. However they have a huge veranda which is unused. Fill it with comfortable seating and put sails up for shade and you’d have a perfect area! Beach is very small but the public beach which is walking distance south is beautiful. We found this a good place to stay for five nights to explore the area. Wouldn’t want to stay longer. We did spend a day at the Cozumel resort which was a nicer place to chill by the sea, and do some good snorkelling, but is similarly small. We transferred here from the Majestic Elegance in Costa Mujeres which was much more indulgent and beach friendly, but also remote. So we think we did the best of both worlds.
It’s true that the resort looks worn and could do with a makeover. After reading the reviews we expected that and had no issue. Staff are great, food is good to excellent (only had one below average meal which was at the Italian. We ate at Madremia twice it was so good, and the coffee shop was excellent ). Downsides are there isn’t enough seating throughout the resort to find a place to just chill. Pool and beachside seating gets claimed early in the day and there isn’t enough of it, though that didnt bother us. However they have a huge veranda which is unused. Fill it with comfortable seating and put sails up for shade and you’d have a perfect area! Beach is very small but the public beach which is walking distance south is beautiful. We found this a good place to stay for five nights to explore the area. Wouldn’t want to stay longer. We did spend a day at the Cozumel resort which was a nicer place to chill by the sea, and do some good snorkelling, but is similarly small. We transferred here from the Majestic Elegance in Costa Mujeres which was much more indulgent and beach friendly, but also remote. So we think we did the best of both worlds.
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10
JEssica
23 set 2024
·
Soggiorno di 6 notti
excelente hotel
excelente hotel
2
Jesus
4 settimane fa
·
Soggiorno di 3 notti
Wont go back, waste of my money for what i was charged.
Wont go back, waste of my money for what i was charged.
10
Cristiano
31 lug 2026
·
Soggiorno di 7 notti
Essa foi a segunda vez que nos hospedamos em um dos hotéis da rede Palace, a primeira foi no Beach Palace em Cancún e agora no Playacar, e a experiência foi praticamente a mesma, o hotel é excelente, com funcionários muito simpáticos e o atendimento e limpeza do hotel impecáveis. O único ruim na estadia foi o cheiro do sargaço que vinha da praia, mas que todos os dias era limpo pela equipe do hotel, porém não estragou em nada nossas férias. A comida e a bebida são um deleite, tudo muito bem servido e preparado, o restaurante Madremía e o Trattoria são os melhores dos restaurantes especializados, fomos surpreendidos pela comida e pelos restaurantes em si, e para reservar sempre foi muito tranquilo pelo aplicativo. Sugiro reservar 1 dia antes para garantir o melhor horário para você. Fora isso o Coffee House oferece cafés, bebidas quentes e doces durante todo dia, é tudo muito bem preparado, além de crepes e macarons. A piscina é muito boa, apesar de não ser muito grande, mas atende bem a quantidade de hospedes do hotel. Passamos 7 noites de férias no Playacar e foram dias incríveis, eu, minha esposa e meus filhos adoramos tudo.
Essa foi a segunda vez que nos hospedamos em um dos hotéis da rede Palace, a primeira foi no Beach Palace em Cancún e agora no Playacar, e a experiência foi praticamente a mesma, o hotel é excelente, com funcionários muito simpáticos e o atendimento e limpeza do hotel impecáveis. O único ruim na estadia foi o cheiro do sargaço que vinha da praia, mas que todos os dias era limpo pela equipe do hotel, porém não estragou em nada nossas férias. A comida e a bebida são um deleite, tudo muito bem servido e preparado, o restaurante Madremía e o Trattoria são os melhores dos restaurantes especializados, fomos surpreendidos pela comida e pelos restaurantes em si, e para reservar sempre foi muito tranquilo pelo aplicativo. Sugiro reservar 1 dia antes para garantir o melhor horário para você. Fora isso o Coffee House oferece cafés, bebidas quentes e doces durante todo dia, é tudo muito bem preparado, além de crepes e macarons. A piscina é muito boa, apesar de não ser muito grande, mas atende bem a quantidade de hospedes do hotel. Passamos 7 noites de férias no Playacar e foram dias incríveis, eu, minha esposa e meus filhos adoramos tudo.
6
maricela
27 lug 2026
·
Soggiorno di 5 notti
It’s a good hotel pool is very small. The people in the restaurant and the staff are super nice but the front desk people try to sell you stuff when asking for simple questions.
It’s a good hotel pool is very small. The people in the restaurant and the staff are super nice but the front desk people try to sell you stuff when asking for simple questions.
10
YESSICA
27 lug 2026
·
Soggiorno di 4 notti
cuidan mucho los detalles , el personal es muy amable, las instalaciones están muy bien cuidadas, los servicios del hotel funcionan muy bien , los restaurantes , los bares y la calidad de la comida y bebidas son excelentes, los camastros en la piscina son muy cómodos ,las almohadas , sábanas y camas muy cómodas excelentes, todo está muy limpio, bien ordenado y cuidan que no haya desperdicio, la playa en esta temporada cuenta con presencia de sargazo eso es un tema de la temporada y hay que reconocer al hotel que están limpiando la playa constantemente a fin de combatir los efectos de estas plantas, esta situación no entorpece la buena atención y servicio que brindan todos sus empleados, en la zona de piscina se organizan buenos juegos y hay un jacuzzi dentro de la misma piscina con otra temperatura muy agradable , se puede disfrutar muy bien esa zona con buena vista del mar, nos hicieron sentir muy bien en todo momento, descansamos y disfrutamos .
cuidan mucho los detalles , el personal es muy amable, las instalaciones están muy bien cuidadas, los servicios del hotel funcionan muy bien , los restaurantes , los bares y la calidad de la comida y bebidas son excelentes, los camastros en la piscina son muy cómodos ,las almohadas , sábanas y camas muy cómodas excelentes, todo está muy limpio, bien ordenado y cuidan que no haya desperdicio, la playa en esta temporada cuenta con presencia de sargazo eso es un tema de la temporada y hay que reconocer al hotel que están limpiando la playa constantemente a fin de combatir los efectos de estas plantas, esta situación no entorpece la buena atención y servicio que brindan todos sus empleados, en la zona de piscina se organizan buenos juegos y hay un jacuzzi dentro de la misma piscina con otra temperatura muy agradable , se puede disfrutar muy bien esa zona con buena vista del mar, nos hicieron sentir muy bien en todo momento, descansamos y disfrutamos .
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 00:00
Prima delle 12:00
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Prezzi per le prossime date
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
dicembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-11-06: 462.2062255007629USD
- 2026-11-07: 348.16740956048585USD
- 2026-11-08: 345.3496822889099USD
- 2026-11-09: 345.3496822889099USD
- 2026-11-10: 345.3496822889099USD
- 2026-11-11: 345.28947371438596USD
- 2026-11-12: 345.28947371438596USD
- 2026-11-13: 351.7100888887024USD
- 2026-11-14: 355.4135285125122USD
- 2026-11-15: 355.4135285125122USD
- 2026-11-16: 442.204732947052USD
- 2026-11-17: 345.3496822889099USD
- 2026-11-18: 345.3496822889099USD
- 2026-11-19: 345.3496822889099USD
- 2026-11-20: 345.3496822889099USD
- 2026-11-21: 1624.660963531128USD
- 2026-11-22: 1553.7094104726561USD
- 2026-11-23: 1629.6467777600099USD
- 2026-11-24: 1722.5802432641601USD
- 2026-11-25: 1798.5176105515136USD
- 2026-11-26: 1798.5176105515136USD
- 2026-11-27: 1594.6856654864503USD
- 2026-11-28: 450.5267485112915USD
- 2026-11-29: 394.9307630864868USD
- 2026-11-30: 393.67553336416626USD
- 2026-12-01: 318.4926441462708USD
- 2026-12-02: 318.43243557174685USD
- 2026-12-03: 464.3672711163025USD
- 2026-12-04: 355.4135285125122USD
- 2026-12-05: 366.59698209310915USD
- 2026-12-06: 426.1993889345398USD
- 2026-12-07: 345.3496822889099USD
- 2026-12-08: 338.24789383502196USD
- 2026-12-09: 373.6920013343811USD
- 2026-12-10: 439.5460991800232USD
- 2026-12-11: 355.4135285125122USD
- 2026-12-12: 331.9794328719177USD
- 2026-12-13: 331.8790172154236USD
- 2026-12-14: 331.90310064523317USD
- 2026-12-15: 412.64415972756956USD
- 2026-12-16: 449.4566346435242USD
- 2026-12-17: 450.9050760626221USD
- 2026-12-18: 443.5541193554077USD
- 2026-12-19: 430.3268057746582USD
- 2026-12-20: 533.5502228102417USD
- 2026-12-21: 534.5123014053039USD
- 2026-12-22: 429.2674410083313USD
- 2026-12-23: 478.5379884291687USD
- 2026-12-24: 3109.4372028537596USD
- 2026-12-25: 3147.395953783447USD
- 2026-12-26: 3205.3581021708983USD
- 2026-12-27: 1366.8833602738036USD
- 2026-12-28: 3205.3581021708983USD
- 2026-12-29: 3394.202398213623USD
- 2026-12-30: 3164.3917798710936USD
- 2026-12-31: 2880.625842751465USD
- 2027-01-01: 1301.8566030776367USD
- 2027-01-02: 539.6851704089355USD
- 2027-01-03: 524.5576470032959USD
- 2027-01-04: 524.5576470032959USD
- 2027-01-05: 509.00502384860226USD
- 2027-01-06: 524.5576470032959USD
Questa struttura offre il servizio di trasferimento dall'aeroporto (potrebbero essere previsti supplementi). Per usufruirne, prima della partenza occorre comunicare alla struttura i dettagli relativi all'arrivo, utilizzando i recapiti indicati nella conferma ricevuta in seguito alla prenotazione. Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Se hai domande, contatta la struttura tramite i recapiti indicati sulla conferma di prenotazione. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica. Al momento del check-in, gli ospiti devono mostrare un documento che attesti l'età dei bambini. In caso di mancata corrispondenza con quanto indicato nella prenotazione, l'hotel può addebitare la differenza sulla tariffa. Per poter usufruire dei vantaggi promozionali correlati, gli ospiti che prenotano un piano tariffario Luna di miele devono presentare un certificato di matrimonio valido emesso entro 1 anno dal viaggio. In caso di mancata presentazione di una prova valida, l'hotel si riserva il diritto di modificare le tariffe.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Il nome riportato sulla carta di credito utilizzata al momento della registrazione per le eventuali spese aggiuntive deve corrispondere al nome fornito per prenotare la camera.
- Questa struttura accetta pagamenti tramite carte di credito, carte di debito e i contanti
- La struttura è dotata di un rilevatore di monossido di carbonio, un rilevatore di fumo, un sistema di sicurezza e delle griglie di protezione per le finestre
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- La struttura richiede che l'età dei bambini specificata durante la prenotazione corrisponda alla loro età effettiva al momento del viaggio.
- Nella struttura non sono ammessi animali, inclusi quelli per l'assistenza ai disabili.
- Navetta per l'aeroporto: 49 USD a persona (andata e ritorno)
- Costo della navetta per l’aeroporto per bambino: 49 USD (andata e ritorno), (fino a 17 anni).
- Il check-out posticipato è a pagamento e soggetto a disponibilità
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Business center
Servizio in camera
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Idromassaggio/Jacuzzi
Massaggi
Solarium
SPA e centro benessere
Barbiere/Estetista
Mini-club
Colazione in camera
Family room
Beach Sun Loungers
Snack Bar/Deli
Attività
Piscina
Spiaggia - nelle vicinanze
Immersioni subacquee
Biliardo
Area giochi
Piscina scoperta
Pool (Seasonal Outdoor)
Terrazza
Fitness Center (nearby)
Servizi
Business center
Banco escursioni
Lavanderia a secco
Servizio babysitter e asilo nido
Servizio di pulizia
Servizio banchetti
Cambio valuta
Cassetta di sicurezza
Sportello bancomat
Deposito bagagli
Zona fumatori
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Parcheggio
Parcheggio
Navetta da/Per aeroporto
Parcheggio valet
Parcheggio gratuito
Parking Onsite
Internet
Wi-fi gratuito