Singular Joy Downtown Residences
From
60 $
/ Nacht
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From
60 $
/ Nacht
Über diese Unterkunft
Entspann dich im Wellnessbereich, der Massagen bietet. Zu den Highlights gehören auch kostenloses WLAN und ein Concierge-Service.
Annehmlichkeiten
Entspann dich im Wellnessbereich, der Massagen bietet. Zu den Highlights gehören auch kostenloses WLAN und ein Concierge-Service.
Services der Unterkunft
Zum Angebot gehören ein Textilreinigungsservice, eine rund um die Uhr besetzte Rezeption und eine Gepäckaufbewahrung. Ein Flughafentransfer (rund um die Uhr) ist verfügbar (gegen Gebühr).
Gastronomie
Lass deinen Tag bei einem Drink an der Poolbar ausklingen.
Zimmer
Fühl dich in einem der 17 klimatisierten Zimmer mit Smart-TV wie zu Hause. Fernseher mit Digitalempfang lassen keine Langeweile aufkommen. Die Badezimmer verfügen über Duschen, Regenduschen und kostenlose Toilettenartikel. Zu den Highlights gehören Safes und die Zimmer werden täglich sauber gemacht.
Lage
Singular Joy Downtown Residences lockt mit einem Aufenthalt in Playa del Carmen (Gonzalo Guerrero), nur wenige Schritte von Playa del Carmen Hauptstrand und Quinta Avenida entfernt. Dieses Hotel mit Wellnessangebot ist 0,5 km von Playa Mamitas und 2 km von Playa del Carmen Maritime Terminal entfernt.
In der Nähe
Calle 12(0.1 Meilen)
Playa del Carmen Hauptstrand(0.1 Meilen)
Einkaufszentrum Quinta Alegría(0.2 Meilen)
Calle Corazón(0.2 Meilen)
Leuchtturm von Playa del Carmen(0.2 Meilen)
Quinta Avenida(0.2 Meilen)
Nuestra Senora del Carmen (Kirche)(0.3 Meilen)
Frida-Kahlo-Museum(0.3 Meilen)
3D Museum of Wonders(0.3 Meilen)
Pier Navega(0.3 Meilen)
Playa Mamitas(0.3 Meilen)
Riviera Gran Casino(0.4 Meilen)
Chabad Playa del Carmen(0.4 Meilen)
Plaza Cívica 28 de Julio(0.4 Meilen)
Mercado Playa del Carmen(0.4 Meilen)
Flughafen Cozumel Intl. (CZM)(22.2 Meilen)
Flughafen Cancún (CUN)(35 Meilen)
Flughafen Tulum Intl. (TQO)(65.7 Meilen)
Kostenloses W-LAN
Wäschedienst
Aufzug
Safe
Gepäckaufbewahrung
24-Hour Front Desk
Lage
Calle 14 Nte Gonzalo Guerrero, Stadtzentrum Playa del Carmen, Playa del Carmen, Solidaridad, Bundesstaat Quintana Roo, Mexiko
Calle 12 (0.1 Meilen)
Playa del Carmen Hauptstrand (0.1 Meilen)
Einkaufszentrum Quinta Alegría (0.2 Meilen)
Calle Corazón (0.2 Meilen)
Leuchtturm von Playa del Carmen (0.2 Meilen)
Quinta Avenida (0.2 Meilen)
Zimmeroptionen
27
Superior-Suite, 1 Schlafzimmer
Zimmerdetails
1 Großes Doppelbett
Für bis zu 3 Personen
420 ft²
Separater EssbereichKlimaanlageWLAN (kostenlos)Kühlschrank
9
Habitación Deluxe, 1 Cama De Matrimonio Grande
Zimmerdetails
1 Großes Doppelbett
Für bis zu 2 Personen
215 ft²
KlimaanlageEigenes BadSmart-TV
22
Superior-Suite, 2 Schlafzimmer
Zimmerdetails
1 Großes Doppelbett
und 1 Doppelbett
Für bis zu 5 Personen
635 ft²
Separater EssbereichKlimaanlageWLAN (kostenlos)Kühlschrank
Gästebewertungen zu Singular Joy Downtown Residences
8
Sehr gut
Basierend auf 413 verifizierten Bewertungen
Was Gäste sagen
KI-Zusammenfassung aktueller Gästebewertungen
Singular Joy Downtown Residences erhält gemischte Bewertungen: Reisende schätzen die zentrale, fußläufige Lage und den Dachpool mit Meerblick, jedoch berichten viele von intensiven Nachtclubgeräuschen bis spät in die Nacht und gelegentlichen Wartungsproblemen.
WeiterlesenWar das hilfreich?
Was Gäste sagen
Singular Joy Downtown Residences erhält gemischte Bewertungen: Reisende schätzen die zentrale, fußläufige Lage und den Dachpool mit Meerblick, jedoch berichten viele von intensiven Nachtclubgeräuschen bis spät in die Nacht und gelegentlichen Wartungsproblemen.
Die Zimmer variieren in der Größe, und wiederkehrende Beschwerden beziehen sich auf schwachen oder schwankenden Wasserdruck und Warmwasser, eine inkonsistente Klimaanlage sowie gelegentlich defekte Geräte oder ein begrenztes TV-Programm. Das Feedback zum Service ist unterschiedlich: freundliches Personal, aber häufige Fehler beim Check-in, langsame Reaktionszeiten und Schwierigkeiten bei der Kontaktaufnahme mit Eigentümern oder Verwaltern. Am besten geeignet für Reisende, die einen lebhaften Ausgangspunkt suchen und Lärm und einen variablen Service tolerieren können.
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KI-Zusammenfassung aktueller Gästebewertungen
Ausstattung
Hervorragender Dachbereich mit Pool, Whirlpools und Bar sowie Meerblick; viele Gäste lieben ihn. Einige berichten von Wartungs- und Zugangsproblemen (defekte Aufzüge, begrenzte Öffnungszeiten auf dem Dach), und das Parken erfolgt an der Straße mit Gebühren und gelegentlichen Schwierigkeiten.
Ähnliche Gästebewertungen
6
pelle
13. Jan. 2026
·
Aufenthalt für 2 Nächte
Rummet var bra planerat med två separata sovrum. Kylen funkade dock inte och det gick knappt att duscha i den ena duschen pga för lågt vattentryck. Riktigt bra takpool med både vanlig pool och två varma pooler. Bra poolbar med rimliga priser. Trevligt bemötande i receptionen. Dagtid bra läge på hotellet men tyvärr katastrof nattetid. Två nattklubbar som ligger väldigt nära, spelar brutalt hög musik fram till klockan 04:00 på natten.
Rummet var bra planerat med två separata sovrum. Kylen funkade dock inte och det gick knappt att duscha i den ena duschen pga för lågt vattentryck. Riktigt bra takpool med både vanlig pool och två varma pooler. Bra poolbar med rimliga priser. Trevligt bemötande i receptionen. Dagtid bra läge på hotellet men tyvärr katastrof nattetid. Två nattklubbar som ligger väldigt nära, spelar brutalt hög musik fram till klockan 04:00 på natten.
8
Jose
5. Juli 2024
·
Aufenthalt für 4 Nächte
Do not count with parking, need to hunt change to put coins in to the parking meter. Besides this issue everything excelente.
Do not count with parking, need to hunt change to put coins in to the parking meter. Besides this issue everything excelente.
10
Pierre
7. Jan. 2025
·
Aufenthalt für eine Nacht
Great value! Awesome rooftop pool!
Great value! Awesome rooftop pool!
6
Manuel
3. Juli 2025
·
Aufenthalt für 2 Nächte
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
4
Alejandro ECOrealty
7. Juli 2025
·
Aufenthalt für eine Nacht
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
8
Zahra
18. Mai 2024
·
Aufenthalt für 4 Nächte
The pool and view of the roof top, the location, and the rooms were amazing! However the service is horrible. The rooftop bar has a selection of over priced, mediocre food and they charge for any add ons like ice, cups and water. They claim that the rooftop bar is independent from the rest of the hotel. We had problems with towel service, we would ask the front desk for fresh beach and shower towels and after hours and going back multiple times we wouldn’t get them. So if you dont plan on using their pool bar or their towels, its a great place to stay!
The pool and view of the roof top, the location, and the rooms were amazing! However the service is horrible. The rooftop bar has a selection of over priced, mediocre food and they charge for any add ons like ice, cups and water. They claim that the rooftop bar is independent from the rest of the hotel. We had problems with towel service, we would ask the front desk for fresh beach and shower towels and after hours and going back multiple times we wouldn’t get them. So if you dont plan on using their pool bar or their towels, its a great place to stay!
8
Alfredo Manuel
24. Sept. 2025
·
Aufenthalt für 5 Nächte
La propiedad superó nuestras espectativas, solo detalles que hubieran hecho excelente la estancia. A pesar que uno va a vacacionar no a ver televisión, pero si hay pequeños momentos que para una estancia de varios días se antoja ver una película y ninguna de las 2 televisiones tenía señal abierta solo conexión a videos de youtube y el horario de la piscina. Al menos estaría bien una hora más. La vista del sky room y el servicio in mejorable.
La propiedad superó nuestras espectativas, solo detalles que hubieran hecho excelente la estancia. A pesar que uno va a vacacionar no a ver televisión, pero si hay pequeños momentos que para una estancia de varios días se antoja ver una película y ninguna de las 2 televisiones tenía señal abierta solo conexión a videos de youtube y el horario de la piscina. Al menos estaría bien una hora más. La vista del sky room y el servicio in mejorable.
10
Steve
12. Feb. 2025
·
Aufenthalt für eine Nacht
Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two.
Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two.
8
Alexandra
8. März 2025
·
Aufenthalt für 6 Nächte
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
8
Robert
9. Juli 2025
·
Aufenthalt für 3 Nächte
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
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Sauberkeit
Die Rückmeldungen sind gemischt: Einige loben sehr saubere Zimmer und regelmäßiges Reinigungspersonal, während andere über schmutzige Handtücher, Haare, Flecken, Schädlinge sowie unregelmäßige oder versäumte Reinigungen berichteten. In einigen Zimmern wurden Schimmel und durch Undichtigkeiten verursachte Feuchtigkeit erwähnt.
Ähnliche Gästebewertungen
6
Rosa
18. Sept. 2025
·
Aufenthalt für 4 Nächte
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
2
ivan Guillermo honores
21. Feb. 2024
·
Aufenthalt für 19 Nächte
El peor alojamiento del que tenga recuerdo. Estuve 19 noches en 3 habitaciones distintas. La primera 9 noches, la cual fue una pesadilla para un viaje con un bebe de 8 meses. No funcionaba el aire acondicionado, salia olor a excremento, lo cual di el aviso a los conserjes del hotel y ellos me ayudaron para que el famoso administrador apareciera. Me movió a una habitación que no estaba adapatada para ir con bebes, ya queda habian muchas escaleras de por medio. Luego de es noche, nos cambiaron a la tercera y definitiva. Tuvismos nuevamente problemas con el aire acondicionado, lo cual al otro dia llego un tecnico a solucionar el problema. La comunicación con el administrador fue horrible, nunca tuvo la disposición de ayudar, si no hubiera sido por la gente que trabaja en el hotel, seguimos durmiendo con olor a excremento. Solo rescato la gente que trabaja en conserjería, Alejandra y los chicos de la noche.
El peor alojamiento del que tenga recuerdo. Estuve 19 noches en 3 habitaciones distintas. La primera 9 noches, la cual fue una pesadilla para un viaje con un bebe de 8 meses. No funcionaba el aire acondicionado, salia olor a excremento, lo cual di el aviso a los conserjes del hotel y ellos me ayudaron para que el famoso administrador apareciera. Me movió a una habitación que no estaba adapatada para ir con bebes, ya queda habian muchas escaleras de por medio. Luego de es noche, nos cambiaron a la tercera y definitiva. Tuvismos nuevamente problemas con el aire acondicionado, lo cual al otro dia llego un tecnico a solucionar el problema. La comunicación con el administrador fue horrible, nunca tuvo la disposición de ayudar, si no hubiera sido por la gente que trabaja en el hotel, seguimos durmiendo con olor a excremento. Solo rescato la gente que trabaja en conserjería, Alejandra y los chicos de la noche.
4
Elin
29. Dez. 2025
·
Aufenthalt für eine Nacht
Dirty towels and extremely loud from the nearby clubs. Felt like the whole room was shaking until 4 am. Stayed at the first floor.
Dirty towels and extremely loud from the nearby clubs. Felt like the whole room was shaking until 4 am. Stayed at the first floor.
10
Adrian
12. Aug. 2025
·
Aufenthalt für 3 Nächte
Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend.
Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend.
10
Marvin
5. Nov. 2023
·
Aufenthalt für 6 Nächte
The hotel was very clean and all the staff were pleasant! Very convenient near hot locations and 5th Ave. I would stay here again next time I come!
The hotel was very clean and all the staff were pleasant! Very convenient near hot locations and 5th Ave. I would stay here again next time I come!
10
Erin Lyn
27. Feb. 2024
·
Aufenthalt für 7 Nächte
We loved our stay here. The staff were all very nice. The rooftop pool was great with a view of the ocean. Rooms were clean and the maids did a good job keeping up all week. Walkable to everything in playa the location was excellent. Loved our room and that we could cook breakfast there. Would recommended and stay again any time
We loved our stay here. The staff were all very nice. The rooftop pool was great with a view of the ocean. Rooms were clean and the maids did a good job keeping up all week. Walkable to everything in playa the location was excellent. Loved our room and that we could cook breakfast there. Would recommended and stay again any time
6
Gina
9. Jan. 2024
·
Aufenthalt für eine Nacht
Patio door and windows do not lock. Found cigarettes throughout the apartment randomly so clearly it was not cleaned properly. We were only there for 12 hours and got in late so had really no choice but to stay, definitely wont be coming back.
Patio door and windows do not lock. Found cigarettes throughout the apartment randomly so clearly it was not cleaned properly. We were only there for 12 hours and got in late so had really no choice but to stay, definitely wont be coming back.
4
Sara
25. März 2025
·
Aufenthalt für 5 Nächte
Stayed here for the kitchenette as we planned on cooking some of our meals. We also love the area it’s in as it’s right in the middle of all the restaurants, clubs and shops. However, the kitchen sink had no hot water at all. The shower would get warm then cold and warm and cold during a shower but never got hot. We contemplated losing our money since our booking was non refundable and staying elsewhere. The outlet in the bathroom didn’t work, so when doing my hair I had to plug my curler in a kitchen outlet and do my hair using my reflection in the microwave. The couch was really cheap. I sat down on it and a wooden block slipped from underneath and the couch tipped over. This happened multiple times so we chose to not use the living room as it was not comfortable trying to keep balance so the couch won’t tip. Also upon arrival we noticed lots of hair on the shower floor so that had us questioning the cleanliness of the place. After the first day they did a better job cleaning. The bed was comfy. If you care about hearing loud music this is not the place for you. We didn’t mind it. Glad I didn’t pay extra for a balcony because a lot of the balconies are not actually outside. The view is inside the hotel where the elevators are. The rooftop pool is beautiful. Sucks the bar didn’t open until 12pm. I would not stay at this hotel again.
Stayed here for the kitchenette as we planned on cooking some of our meals. We also love the area it’s in as it’s right in the middle of all the restaurants, clubs and shops. However, the kitchen sink had no hot water at all. The shower would get warm then cold and warm and cold during a shower but never got hot. We contemplated losing our money since our booking was non refundable and staying elsewhere. The outlet in the bathroom didn’t work, so when doing my hair I had to plug my curler in a kitchen outlet and do my hair using my reflection in the microwave. The couch was really cheap. I sat down on it and a wooden block slipped from underneath and the couch tipped over. This happened multiple times so we chose to not use the living room as it was not comfortable trying to keep balance so the couch won’t tip. Also upon arrival we noticed lots of hair on the shower floor so that had us questioning the cleanliness of the place. After the first day they did a better job cleaning. The bed was comfy. If you care about hearing loud music this is not the place for you. We didn’t mind it. Glad I didn’t pay extra for a balcony because a lot of the balconies are not actually outside. The view is inside the hotel where the elevators are. The rooftop pool is beautiful. Sucks the bar didn’t open until 12pm. I would not stay at this hotel again.
10
victorino
30. Sept. 2024
·
Aufenthalt für 3 Nächte
The property is super clean
The property is super clean
2
Jose
25. Mai 2025
·
Aufenthalt für 4 Nächte
Definitivamente no es lo que muestran en la publicidad (fotos ), habitacion super pequeña e instalaciones en mal estado, marcas de oxido, manchas en cristales de regadera, el AC expide un olor a humedad, una noche se me subio una cucaracha estabdo acostado en la cama, habia cabellos de huespedes anteriores en piso y sabanas, el control de la pantalla no estaba a la vista a nuestra llegada, estuvo perdido una noche hasta que revisamos debajo de la cama al dia siguiente, 2 dias pidiendo una plancha para ropa, intentamos contactar al anfitrion mediante la app y recepcion pero no tuvimos exito
Definitivamente no es lo que muestran en la publicidad (fotos ), habitacion super pequeña e instalaciones en mal estado, marcas de oxido, manchas en cristales de regadera, el AC expide un olor a humedad, una noche se me subio una cucaracha estabdo acostado en la cama, habia cabellos de huespedes anteriores en piso y sabanas, el control de la pantalla no estaba a la vista a nuestra llegada, estuvo perdido una noche hasta que revisamos debajo de la cama al dia siguiente, 2 dias pidiendo una plancha para ropa, intentamos contactar al anfitrion mediante la app y recepcion pero no tuvimos exito
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Zimmer
Die Zimmer reichen von klein bis geräumig, mit bequemen Betten für einige. Wiederkehrende Probleme sind sehr laute Nachtclubgeräusche in der Nacht, eine inkonsistente Leistung der Klimaanlage, schwacher oder schwankender Wasserdruck oder Warmwasser sowie defekte Geräte oder nur YouTube im Fernsehen.
Ähnliche Gästebewertungen
6
Holly
12. Aug. 2022
·
Aufenthalt für 3 Nächte
Great location, clean, modern. Unfortunately the warnings about the noise from the nearby clubs aren’t minor. I thought those were just old people complaining about being in a city, but it is truly so much louder than you would expect. The bartender said the people who live there can’t sleep either. It’s nearly a full block away from the clubs so there must be some kind of weird sound bouncing going on.
Great location, clean, modern. Unfortunately the warnings about the noise from the nearby clubs aren’t minor. I thought those were just old people complaining about being in a city, but it is truly so much louder than you would expect. The bartender said the people who live there can’t sleep either. It’s nearly a full block away from the clubs so there must be some kind of weird sound bouncing going on.
8
Gloria Jean
13. Jan. 2025
·
Aufenthalt für 5 Nächte
Although the location was excellent, and for the most part, the room and balcony was wonderful. The microwave didn't work. Our private shower, the water only trickled out of the shower head in our room, the other shower was a little better. The ac worked but would not regulate. Either it was too cold or too warm. The patio area where you could congregate was an awesome place for our group to meet. We had a great time with that and the pool and bar area was excellent. The only problem we have with staff was the guy that was at the desk who wore glasses. We don't remember his name, but he was not very Kind. We ran out of toilet paper and he said we had to contact the administrator. And when my husband asked if he could just find a roll of toilet paper, he grabbed a roll of paper towels from under the desk and slammed it on the counter. Very unprofessional other than that everyone else was great.
Although the location was excellent, and for the most part, the room and balcony was wonderful. The microwave didn't work. Our private shower, the water only trickled out of the shower head in our room, the other shower was a little better. The ac worked but would not regulate. Either it was too cold or too warm. The patio area where you could congregate was an awesome place for our group to meet. We had a great time with that and the pool and bar area was excellent. The only problem we have with staff was the guy that was at the desk who wore glasses. We don't remember his name, but he was not very Kind. We ran out of toilet paper and he said we had to contact the administrator. And when my husband asked if he could just find a roll of toilet paper, he grabbed a roll of paper towels from under the desk and slammed it on the counter. Very unprofessional other than that everyone else was great.
6
Eric
22. Juni 2025
·
Aufenthalt für eine Nacht
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
8
Corey
17. Feb. 2023
·
Aufenthalt für eine Nacht
Great location! Close to water, shopping and night life. No AC in our room tho.
Great location! Close to water, shopping and night life. No AC in our room tho.
6
karina
24. Juli 2025
·
Aufenthalt für 2 Nächte
The room was pretty small but very close to all the major shopping areas. Everything was so close by. There are clubs close by and the music is pretty loud which to me it wasnt much of a problem since I knocked out quick. The only issue was the AC, the room was pretty hot and Ac didnt cool enough.
The room was pretty small but very close to all the major shopping areas. Everything was so close by. There are clubs close by and the music is pretty loud which to me it wasnt much of a problem since I knocked out quick. The only issue was the AC, the room was pretty hot and Ac didnt cool enough.
8
Tom
29. Dez. 2024
·
Aufenthalt für 3 Nächte
Overall really good experience and great value, new modern property, excellent location, block from beaches and shops, amazing rooftop, friendly staff and service….. would’ve been 5 stars across the board, but water pressure for shower was really bad, as well as some of the appliances weren’t functional, such as the microwave with no power and no extension cords, no paper towels (would expect something as it had a full kitchenette)
Overall really good experience and great value, new modern property, excellent location, block from beaches and shops, amazing rooftop, friendly staff and service….. would’ve been 5 stars across the board, but water pressure for shower was really bad, as well as some of the appliances weren’t functional, such as the microwave with no power and no extension cords, no paper towels (would expect something as it had a full kitchenette)
6
Manuel
3. Juli 2025
·
Aufenthalt für 2 Nächte
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
4
Alejandro ECOrealty
7. Juli 2025
·
Aufenthalt für eine Nacht
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
4
Jonathan
2. Jan. 2025
·
Aufenthalt für 6 Nächte
Bra Rooftop med pool, resten var dåligt! Städning första dagen av 6 inte mer. Brukar klara av högt ljud men de klubbarna på gatan var högsta jag varit med om. Ac lät mer så den kan man ha på om man vill bli av med lite ljud utifrån och bara ha högsta ljud inomhus. 1 av 2 duschar funkade precis.
Bra Rooftop med pool, resten var dåligt! Städning första dagen av 6 inte mer. Brukar klara av högt ljud men de klubbarna på gatan var högsta jag varit med om. Ac lät mer så den kan man ha på om man vill bli av med lite ljud utifrån och bara ha högsta ljud inomhus. 1 av 2 duschar funkade precis.
8
Alfredo Manuel
24. Sept. 2025
·
Aufenthalt für 5 Nächte
La propiedad superó nuestras espectativas, solo detalles que hubieran hecho excelente la estancia. A pesar que uno va a vacacionar no a ver televisión, pero si hay pequeños momentos que para una estancia de varios días se antoja ver una película y ninguna de las 2 televisiones tenía señal abierta solo conexión a videos de youtube y el horario de la piscina. Al menos estaría bien una hora más. La vista del sky room y el servicio in mejorable.
La propiedad superó nuestras espectativas, solo detalles que hubieran hecho excelente la estancia. A pesar que uno va a vacacionar no a ver televisión, pero si hay pequeños momentos que para una estancia de varios días se antoja ver una película y ninguna de las 2 televisiones tenía señal abierta solo conexión a videos de youtube y el horario de la piscina. Al menos estaría bien una hora más. La vista del sky room y el servicio in mejorable.
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Service
Das Personal ist oft freundlich und einige Teams haben Probleme gelöst, aber der Service ist uneinheitlich. Viele Gäste hatten Verwirrung beim Check-in, Schwierigkeiten bei der Kontaktaufnahme mit Eigentümern oder Verwaltern, langsame Reaktionszeiten und begrenzte Befugnisse vor Ort, um Probleme zu beheben.
Ähnliche Gästebewertungen
6
Eric
22. Juni 2025
·
Aufenthalt für eine Nacht
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
Our room was not ready in time so we had to wait. The room was also hot at night and difficult to keep cool. Be aware that this property is near night clubs that are very noisy at night.
2
ROSA I
30. Nov. 2025
·
Aufenthalt für 6 Nächte
The room was missing a hair dryer & I reached out to the front desk, the cleaning staff & they said to contact the owner but the owner never answered my messages. The room was neglected, the sheets weren’t changed, they never cleaned our room in a week stay.
The room was missing a hair dryer & I reached out to the front desk, the cleaning staff & they said to contact the owner but the owner never answered my messages. The room was neglected, the sheets weren’t changed, they never cleaned our room in a week stay.
10
Cristiano
3. Juni 2025
·
Aufenthalt für 3 Nächte
A equipe CasaGo é sensacional e mantiveram contato todo o tempo. O apartamento é excelente, com cozinha completa, quartos com boas camas, banheiro com itens básicos. O prédio é excelente, com piscina e bar. Os pequenos problemas que tivemos foram prontamente resolvidos e a estadia foi espetacular. Certamente recomendamos e voltaremos!
A equipe CasaGo é sensacional e mantiveram contato todo o tempo. O apartamento é excelente, com cozinha completa, quartos com boas camas, banheiro com itens básicos. O prédio é excelente, com piscina e bar. Os pequenos problemas que tivemos foram prontamente resolvidos e a estadia foi espetacular. Certamente recomendamos e voltaremos!
2
Sharon
18. Dez. 2023
·
Would not recommend staying here... I don't typically write reviews but wanted to inform others before booking. Unfortunately, I booked Singular for their central location and affordable price. However, the place is very disorganized in terms of managing their bookings. As this is a condominium, I was not expecting hotel service.. but I think managing a booking correctly should be the bare minimum - this is no reflection on Expedia. Upon arriving, they did not have my booking available and also gave me someone else's room. The front desk kept insisting the envelope was for me but the name on there was not mine. After he called the property manager, he proceeded to give me a different key which led to even more chaos. When entering my room, I saw someone had already been staying in there as their luggage was unpacked. I then proceeded to go back to let the front know the room was already occupied. I was eventually was offered an upgrade to a different room for the night but was asked to check out the following morning so I can check back in to my original booking - the deluxe room. After I packed all my stuff again, I went down first thing in the morning to find out nothing was ready and the new person at the front had no idea what was going on. I eventually found out this same situation has happened to several other people as they were listening to my conversation in the lobby. My advice, please avoid booking here at all costs.
Would not recommend staying here... I don't typically write reviews but wanted to inform others before booking. Unfortunately, I booked Singular for their central location and affordable price. However, the place is very disorganized in terms of managing their bookings. As this is a condominium, I was not expecting hotel service.. but I think managing a booking correctly should be the bare minimum - this is no reflection on Expedia. Upon arriving, they did not have my booking available and also gave me someone else's room. The front desk kept insisting the envelope was for me but the name on there was not mine. After he called the property manager, he proceeded to give me a different key which led to even more chaos. When entering my room, I saw someone had already been staying in there as their luggage was unpacked. I then proceeded to go back to let the front know the room was already occupied. I was eventually was offered an upgrade to a different room for the night but was asked to check out the following morning so I can check back in to my original booking - the deluxe room. After I packed all my stuff again, I went down first thing in the morning to find out nothing was ready and the new person at the front had no idea what was going on. I eventually found out this same situation has happened to several other people as they were listening to my conversation in the lobby. My advice, please avoid booking here at all costs.
4
Alberto
11. Nov. 2025
·
Aufenthalt für 2 Nächte
Aunque la habitación es bonita, carecía de servicio de aire acondicionado, y al ser cerrada, había mucho calor. El recepcionista aunque amable, no pudo darme una solución porque como tal no es un hotel, más bien son propietarios que administran cada habitación, y el propietario no te dicen quién es, ni lo puedes contactar. El recepcionista lo contactó, pero la solución que dio el propietario fue que lo atendería al día siguiente, pero si quería, que cancelara en la app y ya. Asi que aunque es bonito el lugar, no tiene los servicios que ofrece, y es casi imposible contactar con alguien que te de una solución.
Aunque la habitación es bonita, carecía de servicio de aire acondicionado, y al ser cerrada, había mucho calor. El recepcionista aunque amable, no pudo darme una solución porque como tal no es un hotel, más bien son propietarios que administran cada habitación, y el propietario no te dicen quién es, ni lo puedes contactar. El recepcionista lo contactó, pero la solución que dio el propietario fue que lo atendería al día siguiente, pero si quería, que cancelara en la app y ya. Asi que aunque es bonito el lugar, no tiene los servicios que ofrece, y es casi imposible contactar con alguien que te de una solución.
6
Tracie A
26. März 2025
·
Aufenthalt für 5 Nächte
The microwave didn't work - looked like it was but it never heated up. When we tried to check in the desk clerk had no record of our room. We waited for 20 minutes till he called someone, then gave me the phone. A woman who didn't identify herself apologized and said our room had been ready for 2 hours. Apparently he didn't look at the right place. Poor skills.
The microwave didn't work - looked like it was but it never heated up. When we tried to check in the desk clerk had no record of our room. We waited for 20 minutes till he called someone, then gave me the phone. A woman who didn't identify herself apologized and said our room had been ready for 2 hours. Apparently he didn't look at the right place. Poor skills.
6
Darwin
7. Aug. 2024
·
Aufenthalt für 6 Nächte
Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy. Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request. You own drinks not allowed around the pool area since they have a cash bar, very inconvenient. Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left. Good WiFi, good location. Good AC. I would not return.
Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy. Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request. You own drinks not allowed around the pool area since they have a cash bar, very inconvenient. Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left. Good WiFi, good location. Good AC. I would not return.
10
Adrian
12. Aug. 2025
·
Aufenthalt für 3 Nächte
Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend.
Loved our stay here! The hotel was clean, the price was great, and being close to the beach was a total bonus. The staff were super friendly and helpful too. Only thing that would make it even better is a bit of an update, but overall we really enjoyed it and would definitely recommend.
4
Alejandro ECOrealty
7. Juli 2025
·
Aufenthalt für eine Nacht
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
Actitud de recepcion ( Christian) nefasta le comente todos los problemas que tenia y me respondió "" hay otras opciones"" ?? elevador fallo 2 dias por una fuga de Agua que entro por el techo a mi habitacion, me tuve que salir para que secaran, tvs malisimas solo se podia ver YouTube y super lento..la unidad ( 211) muy descuidada ( anexo fotos). es increible que Un inmueble como SINGULAR JOY que tiene 10 años este tan descuidado y con tal mal servicio,lo unico rescatable la chica del Roof ( Angel) muy amable. y bueno del ruido por los antros de la esquina hasta las 3 am mejor ya ni hablamos...
8
Alexandra
8. März 2025
·
Aufenthalt für 6 Nächte
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
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Lage
Ausgezeichnete zentrale Lage, nur wenige Gehminuten vom Strand, der 5th Avenue, Geschäften und der Fähre entfernt. Der Nachteil ist der starke Nachtclublärm bis spät in die Nacht, der für leichte Schlafende störend sein kann.
Ähnliche Gästebewertungen
10
Adam
26. Juli 2023
·
Aufenthalt für eine Nacht
This is a great deal! The room is small but has everything. It is right in the center of bars and resteraunts and walkable. The pool and outdoor patio is amazing. Strongly recommend this place.
This is a great deal! The room is small but has everything. It is right in the center of bars and resteraunts and walkable. The pool and outdoor patio is amazing. Strongly recommend this place.
6
Rosa
18. Sept. 2025
·
Aufenthalt für 4 Nächte
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
La propiedad esta situada en un lugar estratégico, se puede caminar a restaurantes y tiendas. Lo que no me gusto es q nunca fueron a limpiar el apartamento y cuando teniamos dudas o necesitábamos asistencia no contestaban. El administrador solo lo vimos cuando nos entrego las llaves y nunca llamo para verificar si todo estaba bien. Le escribia y llamaba y no recibia respuesta. Comoquiera volveria a la propiedad pq me gusto mucho la localizacion. Gracias!
8
rachelle
21. Feb. 2025
·
Aufenthalt für 4 Nächte
Great location 1 street away from the ocean and from 5th Ave the main areas for shopping, nightlife, dinning and bus station. Only downside was construction across the street and can hear the nightclubs music as it’s half a block away
Great location 1 street away from the ocean and from 5th Ave the main areas for shopping, nightlife, dinning and bus station. Only downside was construction across the street and can hear the nightclubs music as it’s half a block away
10
Edwin
22. Feb. 2025
·
Aufenthalt für 6 Nächte
It was right downtown with an easy walk to the beach and to shopping.
It was right downtown with an easy walk to the beach and to shopping.
10
steve
2. Dez. 2024
·
Aufenthalt für 5 Nächte
It's a very pretty condohotel on 1st Av, only a 1 minute walk to everything. Nightclub next door will be heard at night, but not overwhelming. Rooms are very small, but nicely furnished and very livable for short stays. But don't plan anything very long in an approx. 400 sq ft 1 bdrm unit.
It's a very pretty condohotel on 1st Av, only a 1 minute walk to everything. Nightclub next door will be heard at night, but not overwhelming. Rooms are very small, but nicely furnished and very livable for short stays. But don't plan anything very long in an approx. 400 sq ft 1 bdrm unit.
10
David
18. Nov. 2023
·
Aufenthalt für 3 Nächte
Excelente ubicación, a una cuadra de la playa y a la quinta avenida, accesible a tiendas, restsurantes y discos. A unas cuadras caminando del terminal ADO y Ferry a Cozumel. Recomendado.
Excelente ubicación, a una cuadra de la playa y a la quinta avenida, accesible a tiendas, restsurantes y discos. A unas cuadras caminando del terminal ADO y Ferry a Cozumel. Recomendado.
10
Valentin
9. Jan. 2023
·
Aufenthalt für 19.365 Nächte
This was a beautiful hotel/ condo complex. Very close to the beach as well as pedestrian street that had malls, restaurants, convenient stores and street food. It is loud at night until about 3-4am. It did not bother though. Also I would like to mention the fact that Singular Joy is very close to the ocean, it does not have any beach front area however.
This was a beautiful hotel/ condo complex. Very close to the beach as well as pedestrian street that had malls, restaurants, convenient stores and street food. It is loud at night until about 3-4am. It did not bother though. Also I would like to mention the fact that Singular Joy is very close to the ocean, it does not have any beach front area however.
10
Magdalena
18. Juni 2024
·
Aufenthalt für 4 Nächte
Enjoyed being close to the amenities, beach and ferry.
Enjoyed being close to the amenities, beach and ferry.
8
David
22. Nov. 2022
·
Aufenthalt für 4 Nächte
Location is fantastic. Steps from the beach and 5th avenue. Be warned there are two clubs a block away and the music will be thumping until 2am or so. If you are early to bed and a light sleeper, you might want to pass on this place. If you want to rent a car, parking is fairly easy to find on the street, but you'll have to pay 10 MXP per hour from 10am-10pm. The room itself was beautiful, very modern and nice balcony. The rooftop pool was to die for. Housekeeping was hit and miss, only had housekeeping one day out of 4 after I repeatedly asked, even though they said they would come daily. Overall a nice stay, but there are a lot of options in Playa, so stay here if the price is right, but beware of the noise situation.
Location is fantastic. Steps from the beach and 5th avenue. Be warned there are two clubs a block away and the music will be thumping until 2am or so. If you are early to bed and a light sleeper, you might want to pass on this place. If you want to rent a car, parking is fairly easy to find on the street, but you'll have to pay 10 MXP per hour from 10am-10pm. The room itself was beautiful, very modern and nice balcony. The rooftop pool was to die for. Housekeeping was hit and miss, only had housekeeping one day out of 4 after I repeatedly asked, even though they said they would come daily. Overall a nice stay, but there are a lot of options in Playa, so stay here if the price is right, but beware of the noise situation.
10
David
12. Juni 2023
·
GREAT LOCATION
GREAT LOCATION
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Gastronomie
Die Dachbar bietet Getränke und einige Speisen mit einer großartigen Aussicht; die Meinungen zur Qualität und den Preisen sind gemischt. Die Öffnungszeiten enden gegen 21:00 Uhr, und Getränke sind am Pool nicht erlaubt.
Ähnliche Gästebewertungen
10
Jessica
19. Mai 2024
·
Aufenthalt für 5 Nächte
Amazing location! Very convenient and close to the main strip, local beach clubs, and great food. The staff was friendly, helpful and we got new towels every day. The room was a bit small, but there was natural light, hot water, and plenty of storage space. There is some noise from the clubs, but the air conditioner usually covers the noise well. The rooftop pool area is also clean and has great food/drinks at a reasonable price. Definitely the biggest highlight is the location and I would stay again!
Amazing location! Very convenient and close to the main strip, local beach clubs, and great food. The staff was friendly, helpful and we got new towels every day. The room was a bit small, but there was natural light, hot water, and plenty of storage space. There is some noise from the clubs, but the air conditioner usually covers the noise well. The rooftop pool area is also clean and has great food/drinks at a reasonable price. Definitely the biggest highlight is the location and I would stay again!
6
Darwin
7. Aug. 2024
·
Aufenthalt für 6 Nächte
Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy. Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request. You own drinks not allowed around the pool area since they have a cash bar, very inconvenient. Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left. Good WiFi, good location. Good AC. I would not return.
Arrived 20 mins. Early, female cleck wouldn’t check us in until 3p because we booked with Expedia but allowed other from booking and book it to check-in, stated she had to wait for Expedia to send our info, when her shift was over at 3p a new clerk took over, I approached him to Check -in and the envelope was right there just had to be handed to me, clearly the girl clerk was just being lazy. Safe was on locked mode, asked for it to be open so we can use it, male clerk called the property manager several times never answered his calls and never showed up. We asked for a room upgrade and pay for it, male clerk again had to call the manager who never answered, didn’t get a room upgrade and no answer on the request. You own drinks not allowed around the pool area since they have a cash bar, very inconvenient. Had to buy our own sanitary paper because clerk did not have access to supplies once cleaning crew has left. Good WiFi, good location. Good AC. I would not return.
8
Brandon
7. Dez. 2023
·
Aufenthalt für 4 Nächte
Its basic. Shower pressure sucks. Rooftop bar is good but food is not so much.
Its basic. Shower pressure sucks. Rooftop bar is good but food is not so much.
8
Melissa
17. Feb. 2023
·
Aufenthalt für eine Nacht
The property itself was lovely. The rooftop has one relatively large pool and one smaller pool as well as a smaller heated pool (not quite a hot tub), overlooking the beach below. Very nice. The rooms and apartments were clean and neat. However, for most of our stay, we had no hot water and had to call someone to access our safe. Waiting around for the guy to arrive was a waste of our time. And we did eventually get some hot water, but only in one bathroom.
The property itself was lovely. The rooftop has one relatively large pool and one smaller pool as well as a smaller heated pool (not quite a hot tub), overlooking the beach below. Very nice. The rooms and apartments were clean and neat. However, for most of our stay, we had no hot water and had to call someone to access our safe. Waiting around for the guy to arrive was a waste of our time. And we did eventually get some hot water, but only in one bathroom.
6
Manuel
3. Juli 2025
·
Aufenthalt für 2 Nächte
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
Just Okay – Probably Wouldn’t Stay Again This was actually our second time trying this hotel. I was traveling with my teenage son, and while the building is in good shape and the room was spacious enough for both of us, there were definitely some drawbacks. The basics were covered: a comfortable bed, decent shower (though the water pressure was just okay), toiletries, fridge, Wi-Fi, and TVs—but no cable. One big issue was the AC in our first room—it couldn’t keep the space cool. We had to ask for a room change, which took a bit of back and forth—not ideal mid-trip. There’s a coffee maker in the room, but oddly no coffee provided. They also only give one room key, and no extras were available. If you run into problems, you’re told to go through your booking site (Expedia, etc.), which made things more complicated. The location is convenient—just a couple blocks from 5th Avenue and steps from a 7/11. However, it’s very close to bars and clubs, so the noise at night can be an issue. There was also ongoing construction outside, adding to the disruption. My son and I are heavy sleepers, so it didn’t ruin our trip, but light sleepers should be warned. The highlight was the rooftop pool—great view of the Caribbean, and the bar prices were reasonable. We spent most of our days exploring Playa del Carmen and had an amazing time at Xel-Há (highly recommend!). Overall, the stay was just okay. Not terrible, not great. With so many options in Playa, we’ll probably try somewhere else
8
Johanna
13. Sept. 2023
·
Aufenthalt für 6 Nächte
Love the location and apartment space. However, it is get very very noisy at 8pm-2pm because there are 3 bars near . You can hear the vibration and the music so if noise bothers you this is not the place to stay. The pool and jacuzzi was great. You can do laundry for $100 pesos for an hour an half.
Love the location and apartment space. However, it is get very very noisy at 8pm-2pm because there are 3 bars near . You can hear the vibration and the music so if noise bothers you this is not the place to stay. The pool and jacuzzi was great. You can do laundry for $100 pesos for an hour an half.
8
Zahra
18. Mai 2024
·
Aufenthalt für 4 Nächte
The pool and view of the roof top, the location, and the rooms were amazing! However the service is horrible. The rooftop bar has a selection of over priced, mediocre food and they charge for any add ons like ice, cups and water. They claim that the rooftop bar is independent from the rest of the hotel. We had problems with towel service, we would ask the front desk for fresh beach and shower towels and after hours and going back multiple times we wouldn’t get them. So if you dont plan on using their pool bar or their towels, its a great place to stay!
The pool and view of the roof top, the location, and the rooms were amazing! However the service is horrible. The rooftop bar has a selection of over priced, mediocre food and they charge for any add ons like ice, cups and water. They claim that the rooftop bar is independent from the rest of the hotel. We had problems with towel service, we would ask the front desk for fresh beach and shower towels and after hours and going back multiple times we wouldn’t get them. So if you dont plan on using their pool bar or their towels, its a great place to stay!
10
Steve
12. Feb. 2025
·
Aufenthalt für eine Nacht
Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two.
Nice hotel! Love the roof top pool and bar area. Parking nearby can be challenging, but we always find something within a block or two.
8
Alexandra
8. März 2025
·
Aufenthalt für 6 Nächte
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
This was a great save since we had problems with our original accommodations and booked this place frantically and honestly - we are so happy we landed here! Everyone was super friendly and accommodating, and the facilities were clean and in an optimal location. I noticed it says in the amenities that it is 24-hour rooftop access, but that's not true - it closes a few minutes before 9p, and I understand for safety reasons. Still, having that option would be amazing, especially seeing all the lights at night and getting that ocean breeze. We also had a few electrical issues with our room - we had to keep turning the breaker switch on and off to get the A/C and microwave to work, but they were so kind and helpful through the hiccups that you couldn't be upset. I would stay here again, 10/10, even with the small things.
8
Robert
9. Juli 2025
·
Aufenthalt für 3 Nächte
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
The property was decent inside. The tile floors were nice, also the rooms and bathrooms were acceptable. The pool area was nice with the bar. I was impressed when the staff got right on cleaning a leaking water heater in the hallway and the elevator. I could hear the faint noise of the clubs at night down the street, but it wasn't loud enought for me to not fall asleep. I was on the side of the building closest to Mandala night club.
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KI-Zusammenfassung aktueller Gästebewertungen
6
Jasmin
1. Juli 2026
·
Aufenthalt für 7 Nächte
Bien sûr 🙂 Voici une suggestion d’avis que tu peux publier sur Expedia. Je l’ai écrit de façon claire, honnête et structurée : --- Nous avons été très déçus de notre séjour. Dès notre arrivée, plusieurs éléments essentiels manquaient dans le condo (vaisselle insuffisante pour 4 personnes, verres et assiettes en nombre limité, aucun linge à vaisselle). Nous avons dû acheter nous-mêmes du matériel de base pour pouvoir fonctionner correctement. Le service de ménage a été très insuffisant : sur 7 jours, la chambre a été faite seulement 2 fois, et nous avons même manqué de papier toilette sans être réapprovisionnés. Nous avons également rencontré un problème majeur de confort : une panne d’électricité en soirée et durant la nuit, ce qui a rendu la température insupportable (environ 29°C dans le logement). Nous n’avons pratiquement pas dormi cette nuit-là, d’autant plus que nous devions nous lever tôt pour l’aéroport le lendemain. Enfin, la présence de petites fourmis dans la cuisine était constante et désagréable. Dans l’ensemble, l’expérience ne correspondait pas du tout aux standards attendus pour ce type d’hébergement. Malgré l’emplacement, le roof top qui est superbe et le potentiel du condo, les conditions de séjour et le manque d’entretien ont grandement affecté notre confort.
Bien sûr 🙂 Voici une suggestion d’avis que tu peux publier sur Expedia. Je l’ai écrit de façon claire, honnête et structurée : --- Nous avons été très déçus de notre séjour. Dès notre arrivée, plusieurs éléments essentiels manquaient dans le condo (vaisselle insuffisante pour 4 personnes, verres et assiettes en nombre limité, aucun linge à vaisselle). Nous avons dû acheter nous-mêmes du matériel de base pour pouvoir fonctionner correctement. Le service de ménage a été très insuffisant : sur 7 jours, la chambre a été faite seulement 2 fois, et nous avons même manqué de papier toilette sans être réapprovisionnés. Nous avons également rencontré un problème majeur de confort : une panne d’électricité en soirée et durant la nuit, ce qui a rendu la température insupportable (environ 29°C dans le logement). Nous n’avons pratiquement pas dormi cette nuit-là, d’autant plus que nous devions nous lever tôt pour l’aéroport le lendemain. Enfin, la présence de petites fourmis dans la cuisine était constante et désagréable. Dans l’ensemble, l’expérience ne correspondait pas du tout aux standards attendus pour ce type d’hébergement. Malgré l’emplacement, le roof top qui est superbe et le potentiel du condo, les conditions de séjour et le manque d’entretien ont grandement affecté notre confort.
6
David
16. Juni 2026
·
Aufenthalt für 3 Nächte
Cumple muy bien ubicado y el personal muy amable pero considero que necesita mas cuidado de mantenimiento
Cumple muy bien ubicado y el personal muy amable pero considero que necesita mas cuidado de mantenimiento
2
Juan Carlos
24. Mai 2026
·
Aufenthalt für 2 Nächte
Scammers! These guys sent me a message 2 minutes before I got there. Their excuse was a problem with the shower No water coming out. They said I will be reimbursed but 1 month later nothing. Worst experience ever! I had to find another hotel pay 2 the price plus the cab going in there.
Scammers! These guys sent me a message 2 minutes before I got there. Their excuse was a problem with the shower No water coming out. They said I will be reimbursed but 1 month later nothing. Worst experience ever! I had to find another hotel pay 2 the price plus the cab going in there.
8
Derek
19. Mai 2026
·
Aufenthalt für 7 Nächte
This was a great condo in a fantastic location, the roof top pool and two hot tubs were fantastic. Due to the sargassum issues, we did not get to enjoy the beach during this trip to playa, but the rooftop area at this location made up for it 10/10.
This was a great condo in a fantastic location, the roof top pool and two hot tubs were fantastic. Due to the sargassum issues, we did not get to enjoy the beach during this trip to playa, but the rooftop area at this location made up for it 10/10.
6
Kenia
27. Apr. 2026
·
Aufenthalt für 2 Nächte
Highlight of the hotel, 1 block from the club district. 2 pools and a hot tub. Loved the hot water from the hot tub. Spacious suite. A negative was trying to take a shower with 4-6 droplets coming from the faucet lol you must Remind them to clean your room or they won’t stop by unfortunately. Noise construction at 8am was not a positive experience if you’re trying to sleep.
Highlight of the hotel, 1 block from the club district. 2 pools and a hot tub. Loved the hot water from the hot tub. Spacious suite. A negative was trying to take a shower with 4-6 droplets coming from the faucet lol you must Remind them to clean your room or they won’t stop by unfortunately. Noise construction at 8am was not a positive experience if you’re trying to sleep.
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 01:00
Bis 12:00
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
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Preise für kommende Reisedaten
November 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
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Dezember 2026
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Günstiger
Teurer
Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-10-31: NO DATA
- 2026-11-01: 60.112802723121646USD
- 2026-11-02: 60.84016526966095USD
- 2026-11-03: 100.1200028137207USD
- 2026-11-04: 101.26180120353699USD
- 2026-11-05: 130.5100193470001USD
- 2026-11-06: 100.56031152534484USD
- 2026-11-07: 99.46741354026794USD
- 2026-11-08: 95.12000264930725USD
- 2026-11-09: 100.1200028137207USD
- 2026-11-10: 127.582924684906USD
- 2026-11-11: 189.12000403137208USD
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: 130.36487323913573USD
- 2026-11-15: 127.72806224822997USD
- 2026-11-16: 127.582924684906USD
- 2026-11-17: 99.7102237449646USD
- 2026-11-18: 100.42571792488098USD
- 2026-11-19: NO DATA
- 2026-11-20: 100.1200028137207USD
- 2026-11-21: NO DATA
- 2026-11-22: NO DATA
- 2026-11-23: 94.12000090751648USD
- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: NO DATA
- 2026-11-30: NO DATA
- 2026-12-01: NO DATA
- 2026-12-02: NO DATA
- 2026-12-03: NO DATA
- 2026-12-04: NO DATA
- 2026-12-05: 127.72806224822997USD
- 2026-12-06: 99.12000107192993USD
- 2026-12-07: 127.72806224822997USD
- 2026-12-08: NO DATA
- 2026-12-09: 127.72806224822997USD
- 2026-12-10: NO DATA
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 127.72806224822997USD
- 2026-12-14: 107.69798480834962USD
- 2026-12-15: NO DATA
- 2026-12-16: 127.582924684906USD
- 2026-12-17: NO DATA
- 2026-12-18: 136.11999716186523USD
- 2026-12-19: NO DATA
- 2026-12-20: 131.11999699745178USD
- 2026-12-21: 174.51330018844604USD
- 2026-12-22: 174.30768436813355USD
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: 133.03886152534486USD
- 2026-12-27: 132.11999873924256USD
- 2026-12-28: 212.5777238548279USD
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
Außerhalb der angegebenen Zeiten ist ein Check-in nicht möglich. Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Diese Unterkunft akzeptiert Kreditkarten und Bargeld.
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- Für Massageanwendungen und Behandlungen im Wellnessbereich sind Voranmeldungen erforderlich. Bitte setze dazu vor der Anreise mit diesem Hotel in Verbindung. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung.
- In dieser Unterkunft sind keine Haustiere gestattet, auch keine ausgebildeten Tiere wie z. B. Blindenhunde.
- Gebühr für den Flughafentransfer: 90 USD pro Person (Einzelfahrkarte)
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Kostenloses W-LAN
Wäschedienst
Aufzug
Safe
Gepäckaufbewahrung
24-Hour Front Desk
Services
Aufzug
Safe
Wäschedienst
Gepäckaufbewahrung
24-Hour Front Desk
Concierge Services
Laundry Facilities
Tours/Ticket Assistance
Aktivitäten
Full-Service Spa
Pool Umbrellas
Spa Services (on site)
Terrasse
Allgemein
Smoke-Free Property
Wheelchair Accessible (Limited)
Parkmöglichkeiten
Airport Transportation (surcharge)
Internet
Kostenloses W-LAN