Is parking available at the property?

Self parking is available on-site for a fee of USD 10.00 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.

Are pets allowed at the property?

Pets are allowed in specific rooms only, with a pet fee of USD 125 per accommodation. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, subject to availability and possible additional charges.

What accessibility features are available for guests with disabilities?

The property offers several accessibility features including elevators, step-free entrances, wheelchair-accessible facilities, and a pool hoist. The registration desk and business center are also wheelchair accessible.

What is the location of the property in relation to key landmarks?

The hotel is located in Phoenix's Encanto neighborhood, just a 5-minute drive from the Phoenix Convention Center and Mortgage Matchup Center. It is approximately 11.4 miles from Arizona State University and 3.1 miles from Chase Field.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available for guests to enjoy.

What are the policies for guests staying with children?

Children are welcome at the property. Kids can stay for free if they are under the age of 21.

Tru By Hilton Phoenix Midtown Hotel in Phoenix

Average nightly price at Tru By Hilton Phoenix Midtown by month, last 12 months (USD)
Month	Average price
January	$195
February	$215
March	$246
April	$201
May	$138
June	$110
July	$104
August	$100
September	$120
October	$178
November	$171
December	$153

What guests think

At Tru By Hilton Phoenix Midtown, travellers praise the friendly, responsive staff, convenient location near the light rail and downtown, and generally clean, comfortable rooms, while noting compact layouts with limited storage, mixed breakfast quality, and challenging parking arrangements.

The rooftop pool is a standout and the gym gets positive mentions. Some guests report street-side noise and occasional in-room issues like malfunctioning TVs or sticking doors. Overall, expect a simple, well-run base for exploring the area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop pool is frequently praised, and the gym receives positive mentions. Parking draws repeated complaints for limited onsite spaces, fees, and using an across-the-street garage with stairs, though a few guests reported free parking.

Related guest reviews

10

Hope

Jun 18, 2025

·

Stayed 2 nights

Absolutely loved it. With a very good rate and all amenities i needed in one location. The staff were amazing and i felt safe and welcomed.

4

Rebecca

Jul 13, 2025

·

Stayed 1 night

Parking situation quite horrible. Only aboit 20 spaces in the lot, and then you had to park on the roof of a parking garage and walk down the metal stairs. In 120 degree heat in aphoenix in summer. No handicap access. Breakfast was fine but attendant said there was no way to get water to drink, then i found a water dispenser in the hallway. Just annoying.

10

mary

Oct 23, 2025

·

Stayed 1 night

It was a great hotel. I just didn't like the parking situation. There was parking available in a parking garage across from the hotel but its not very well lit or secure. I had to pass by a man sitting exit at the top of the stairs of the parking area. I was carrying my suitcase, purse and trying to hurry and navigate those stairs. Not enjoyable 😒 Also, when i selected directions from the email, i was routed to a totally different area! I was routed to 1st ave in the down town area of Phoenix, somewhere by the police station! I had to manually enter the address into google maps and then the correct location showed up. Not a great experience 😕

10

George

Jan 3, 2025

·

Stayed 1 night

Hotel was lit, rooftop swimming pool say no more. Amazing views, great location, 1 pool table occupied. Lots of time for Jammy Time!

8

Maria

Oct 19, 2025

·

Stayed 2 nights

My stay was good. I just did not like the parking fee. They charged me nightly. There was not enough parking and I had to park on the roof and still paid $10. A night.

10

Edward

Jun 17, 2025

·

Stayed 2 nights

Had a great stay. Kids loved the pool on the roof top.

10

Siri

Aug 31, 2025

·

Stayed 3 nights

Great place to stay. Beautiful and clean property. Felt very safe here. Nice dining options right next to the hotel and the rooftop pool was lovely.

10

Erik

Nov 4, 2025

·

Stayed 1 night

Amenities and general good condition of everything.

10

Lina

Sep 30, 2025

·

Stayed 1 night

Everything was perfect. The manager and each staff member was very professional and friendly and went above and beyond to provide exceptional service. I was very pleased! Great gym, convenience location. A big thank you from this East Coaster for your hospitality!

10

Lee

Jun 8, 2025

·

Stayed 1 night

The staff was welcoming and friendly. The parking was FREE and the room was very nice and comfortable. The free breakfast had a good selection and never ran out.

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Cleanliness

Rooms and common areas are generally clean, with many reviews noting spotless spaces. A few guests reported issues like hair in sheets or showers and missed restocking.

Related guest reviews

6

Winnie

Nov 6, 2025

·

Stayed 1 night

We were very surprised how surface dirty our room was. Property and hotel was really nice but when we noticed the lack of attention to cleaning it disappointed us. Hair in our sheets, dirt and hair in the corners of the floors, half a** mop job and beverage rings and drips on the tables. Not sure how clean the deep cleaning would be with these signs.

8

Katie

Dec 21, 2025

·

Stayed 4 nights

Breakfast was pretty limited. The hotel & room were clean; staff were very friendly and service-oriented. There is a sports bar and a breakfast/brunch spot across the parking lot; metro stop a couple of blocks away. The rooms have shelves and benches, - no dresser or closet and hanging space is limited. However, our stay was pleasant, and as I said, staff is great.

10

Aminta

Nov 16, 2025

·

Stayed 3 nights

Clean room and helpful, friendly staff.

10

Jeffery

Aug 24, 2025

·

Stayed 1 night

Clean room

10

JENNIFER

Sep 24, 2025

·

Stayed 1 night

Room was AMAZING, NICE AND CLEAN. Check in staff was not nice, but check out staff was GREAT. Breakfast had a variety of food, pastries and drinks...

10

Selena

Nov 11, 2025

·

Stayed 1 night

Very clean staff was amazing !

10

Frank

Sep 12, 2025

·

Stayed 2 nights

Very clean and great staff. Will use again when in phoenix

10

Lucy

Nov 14, 2025

·

Stayed 2 nights

Room was very clean, quiet, great customer service and food was delicious

10

Connie

Aug 27, 2025

·

Stayed 2 nights

Great place to stay and beds very comfortable. Very clean and inviting place to be.

6

Tiffany

Jul 24, 2025

·

Stayed 2 nights

The bottom of the shower was very dirty and had hairs all over it. It looked like it wasn’t cleaned whatsoever. Everything else about the room and stay was fine.

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Rooms

Rooms are compact with minimal storage, and some guests experienced street-facing noise or maintenance issues (TV, doors, missing mirror). Many still found beds comfortable, though a few reported soft or sagging mattresses.

Related guest reviews

6

Lucy

Dec 3, 2025

·

Stayed 3 nights

My first room the TV didn't work so they moved us to another room. Well they was nice but we ended up with a room the had no mirror and the bathroom door kept getting stuck.

10

Kristina

Oct 17, 2025

·

Stayed 2 nights

Clean room. Comfy bed

8

Katie

Dec 21, 2025

·

Stayed 4 nights

Breakfast was pretty limited. The hotel & room were clean; staff were very friendly and service-oriented. There is a sports bar and a breakfast/brunch spot across the parking lot; metro stop a couple of blocks away. The rooms have shelves and benches, - no dresser or closet and hanging space is limited. However, our stay was pleasant, and as I said, staff is great.

6

DOUG

Nov 18, 2024

·

Stayed 3 nights

Our room at True was very small. It was also confusing because the friends we were traveling with booked with Home 2 and we thought we were at the same hotel. Their room for the same price had much more room. We noticed this as soon as we went to our room after check in. I went down to the front desk and asked if I could change to Home 2 and the people at the desk started to work with me to see if they can make that happen. During this time, a manager came out and asked what the situation was. I was approached with an attitude by that person with them making the assumption that I was demanding something from them. I explained that I just asked if it could be done and wasn't demanding anything. I was told I could do it but it would cost significantly more to make the change. If I would have been told that up front, I wouldn't have spent 10 minutes trying to work something out. Everyone else at this facility was polite and very helpful. The facilities are nice other than the size of the rooms at Tru, I think the experience would have been much better had the one person who I assume was a manager tried to understand the situation before making judgement. 99% of the staff were great but it was somewhat ruined by that experience.

8

Julie

Jun 13, 2025

·

Stayed 1 night

Pretty good. One of the mattresses sagged on the side, so we could only use the one bed. We didn’t complain, but they probably would have fixed it. Friendly and great staff.

8

Roberto

Sep 23, 2025

·

Stayed 5 nights

Room was clean enough but very small. Not used to such a small space. Staff was very friendly and made us feel welcomed.

2

Thomas

Feb 24, 2025

·

Stayed 2 nights

Let me say up front I booked this hotel thinking it was in Glendale,Az. 15 miles away where my daughter and her husband and grandsons were staying. After driving 5 plus hours from Los Angles and realizing we had booked the wrong Tru by Hilton, I called the Phoenix Hotel and explained the error and asked if I could move my reservation to the Glendale Tru by Hilton. I was told that I would have to talk to Hotel dot com. I contacted them ,explained the situation and they said that thought I had a valid reason and contacted the Phoenix hotel. Then Hotel dot com person let me know that the hotel said not and they would not help. We checkin and get our room and we are on the Main Street side. The road noise from car's, motor cycle,s and the trolly car that ran till 2 AM was terrible. plus the A/C unit was very loud every time it cycled on. I was unable to fall asleep till 4am. The hotel knows this they have ear plug in the room. The next morning I went to the front desk, and explained I could not open a second night there and asked to cancel my second night. I was told that they would know about the noise and are talking too the city, like that will correct the problem. I was told they would not cancel my second night. I left and found a fantastic hotel , the Renaissance Inn in Glendale Az. See attached picture of their solution to the street noise. Never again Tru by Hilton

8

Allen

Jul 29, 2025

·

Stayed 2 nights

Bed was too soft, otherwise, okay.

10

Charmaine

Aug 27, 2025

·

Stayed 2 nights

Travel plans changed at the last minute and they were super accommodating. Located walking distance to many conveniences. Hotel was clean and staff was friendly and efficient. Rooms were were clean and well stocked and comfortable. Perfect for our stay. If our trip was longer I would have wanted to room larger but we did a college drop off so quick return home. The room was comfortable and sufficient for that type of stay. Will definitely stay here again if we visit again.

10

Cheryl F

Oct 24, 2025

·

Stayed 2 nights

Excellent breakfast. Friendly staff and nice room.

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly, welcoming, and responsive, with quick fixes and accommodating staff. A few guests reported poor interactions with a manager or unfriendly check-in.

Related guest reviews

8

Katie

Dec 21, 2025

·

Stayed 4 nights

Breakfast was pretty limited. The hotel & room were clean; staff were very friendly and service-oriented. There is a sports bar and a breakfast/brunch spot across the parking lot; metro stop a couple of blocks away. The rooms have shelves and benches, - no dresser or closet and hanging space is limited. However, our stay was pleasant, and as I said, staff is great.

10

Ben

Nov 4, 2025

·

Stayed 1 night

The staff working the breakfast area was so incredibly helpful and kind!

8

Kimberly

Aug 20, 2025

·

Stayed 4 nights

I stay here for the location. Sean at the front desk - a manager - is particularly helpful. He provided excellent customer service when I had a room change upon arrival.

10

Linda and Irvin

Oct 30, 2025

·

Stayed 1 night

Staff extremely friendly and helpful. I had a slight problem with shades when I initially arrived, called front desk and someone arrived within 10 minutes to fix, great service. Thank you Sean!

10

Aminta

Nov 16, 2025

·

Stayed 3 nights

Clean room and helpful, friendly staff.

10

JENNIFER

Sep 24, 2025

·

Stayed 1 night

Room was AMAZING, NICE AND CLEAN. Check in staff was not nice, but check out staff was GREAT. Breakfast had a variety of food, pastries and drinks...

10

Selena

Nov 11, 2025

·

Stayed 1 night

Very clean staff was amazing !

8

Cydney

Nov 4, 2025

·

Stayed 2 nights

The staff was very nice and helpful

10

Lina

Sep 30, 2025

·

Stayed 1 night

Everything was perfect. The manager and each staff member was very professional and friendly and went above and beyond to provide exceptional service. I was very pleased! Great gym, convenience location. A big thank you from this East Coaster for your hospitality!

2

Jason

Jul 31, 2025

·

Stayed 1 night

Clean hotel. Staff was fine until misunderstanding led to General Manager's decision to not accept reservation based on situation that was assumed to be spousal/relationship spat between myself and a guest VS. Friendship Shade 😎 that situation actually was. When Gen Manager refused to acknowledge assumptions weren't valid and her tone became judgmental and rude. POOR CUSTOMER SVC by someone who as they are in Management..should of handled situation more pofessionally. I dont speak to my own son the way this woman just degraded, and infantanozed and judged me DESPITE THE FACTS : THEY DID NOT Witness the interaction/INCIDENT themself, staff assumed spat or negativity that was non exixlst. NOT the service I've had before and expect fron the Hilton brand family name. Very off-brand and a hope she learns from this.

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AI-generated summary based on recent guest reviews

Location

Convenient for downtown, light rail access, hospitals, and nearby dining and shopping; several guests felt safe. A practical base for medical visits or the nearby university.

Related guest reviews

8

Katie

Dec 21, 2025

·

Stayed 4 nights

Breakfast was pretty limited. The hotel & room were clean; staff were very friendly and service-oriented. There is a sports bar and a breakfast/brunch spot across the parking lot; metro stop a couple of blocks away. The rooms have shelves and benches, - no dresser or closet and hanging space is limited. However, our stay was pleasant, and as I said, staff is great.

10

Michael

Aug 18, 2025

·

Stayed 1 night

Everything was wonderful… great location… close to restaurants and shopping

10

George

Jan 3, 2025

·

Stayed 1 night

Hotel was lit, rooftop swimming pool say no more. Amazing views, great location, 1 pool table occupied. Lots of time for Jammy Time!

8

Allen

Aug 2, 2025

·

Stayed 1 night

Nice hotel near Creighton Med school.

10

Siri

Aug 31, 2025

·

Stayed 3 nights

Great place to stay. Beautiful and clean property. Felt very safe here. Nice dining options right next to the hotel and the rooftop pool was lovely.

10

Stanley

Nov 21, 2025

·

Stayed 1 night

Great Hotel, Light Rail access across the street

10

Nancy

Nov 21, 2025

·

Stayed 1 night

It was a great stay. Very close to downtown.

10

Lina

Sep 30, 2025

·

Stayed 1 night

Everything was perfect. The manager and each staff member was very professional and friendly and went above and beyond to provide exceptional service. I was very pleased! Great gym, convenience location. A big thank you from this East Coaster for your hospitality!

8

Tony

Oct 3, 2025

·

Stayed 1 night

Very nice. Close to hospital where we had family member.

10

Charmaine

Aug 27, 2025

·

Stayed 2 nights

Travel plans changed at the last minute and they were super accommodating. Located walking distance to many conveniences. Hotel was clean and staff was friendly and efficient. Rooms were were clean and well stocked and comfortable. Perfect for our stay. If our trip was longer I would have wanted to room larger but we did a college drop off so quick return home. The room was comfortable and sufficient for that type of stay. Will definitely stay here again if we visit again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for taste and variety, though some found it limited or in need of improvement. No consistent feedback on other dining options.

Related guest reviews

8

Katie

Dec 21, 2025

·

Stayed 4 nights

Breakfast was pretty limited. The hotel & room were clean; staff were very friendly and service-oriented. There is a sports bar and a breakfast/brunch spot across the parking lot; metro stop a couple of blocks away. The rooms have shelves and benches, - no dresser or closet and hanging space is limited. However, our stay was pleasant, and as I said, staff is great.

10

Lori

Jun 26, 2025

·

Stayed 1 night

The staff was excellent. Very nice breakfast.

10

Janet

Jul 20, 2025

·

Good breakfast and very friendly staff

6

Brett

Jun 17, 2025

·

Stayed 1 night

The property was clean and looked new. The breakfast was extensive. There was no coffee in the room.

10

JENNIFER

Sep 24, 2025

·

Stayed 1 night

Room was AMAZING, NICE AND CLEAN. Check in staff was not nice, but check out staff was GREAT. Breakfast had a variety of food, pastries and drinks...

10

David

Nov 13, 2024

·

Stayed 1 night

Manager at desk was exceptional. Breakfast was very good.

10

Evangelina

Sep 22, 2025

·

Stayed 1 night

Pleasant room. Courteous staff. Continental breakfast needs help but I did not include that in the review. Thank you

10

Marisol

Aug 28, 2025

·

Stayed 2 nights

I liked the cleanliness of the room. The service was great. Had a lot of breakfast items. Breakfast area was great. Loved the stay.

10

Brianda

Dec 7, 2025

·

Stayed 1 night

Everything it’s really good, starting for the room and for finally the breakfast was delicious

10

Cheryl F

Oct 24, 2025

·

Stayed 2 nights

Excellent breakfast. Friendly staff and nice room.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $158	2 $150	3 $160	4 $200	5 $172	6 $183	7 $176
8 $156	9 $167	10 $182	11 $167	12 $172	13 $216	14 $196
15 $160	16 $155	17 $166	18 $154	19 $156	20 $123	21 $164
22 $106	23 $109	24 $109	25 $109	26 $106	27 $89	28 $92
29 $118	30 $124

Tru By Hilton Phoenix Midtown

Prices for Tru By Hilton Phoenix Midtown

Monthly average prices

About this property

Location

Room options

Room, 2 Queen Beds

Room, 1 King Bed, Mobility Accessible

Room, 2 Queen Beds, Hearing Accessible

Room, 1 King Bed, Hearing Accessible

Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Room, 1 King Bed

Room, 2 Queen Beds, Mobility Accessible

Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

Guest reviews of Tru By Hilton Phoenix Midtown

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Tru By Hilton Phoenix Midtown

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 $164	31 $161