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Mex Hoteles

46 USD

a notte

Media per settembre

Mex Hoteles - Image 1

Mex Hoteles - Camera

Mex Hoteles - Camera

Mex Hoteles - Vista dalla camera

Mex Hoteles - Reception

Prezzi per Mex Hoteles

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46 USD

a notte

Media per settembre

Prezzi medi mensili

Presso Mex Hoteles, il prezzo per notte è in media di 45 USD nel mese più economico (luglio) e di 62 USD nel mese più caro (gennaio), in base agli ultimi 12 mesi.

Prezzo medio per notte presso Mex Hoteles per mese, ultimi 12 mesi (USD)
Mese	Prezzo medio
gennaio	62 USD
febbraio	58 USD
marzo	61 USD
aprile	49 USD
maggio	46 USD
giugno	47 USD
luglio	45 USD
agosto	50 USD
settembre	46 USD
ottobre	46 USD
novembre	54 USD
dicembre	58 USD

Prezzo più alto: gennaio (circa 62 USD)

Prezzo più basso: luglio (circa 45 USD)

Informazioni su questa struttura

Approfitta dei servizi ricreativi disponibili, che includono una piscina all'aperto e una palestra. In questo hotel potrai inoltre contare su il Wi-Fi gratuito, servizi di concierge e una sala ricevimenti.

Servizi

Approfitta dei servizi ricreativi disponibili, che includono una piscina all'aperto e una palestra. In questo hotel potrai inoltre contare su il Wi-Fi gratuito, servizi di concierge e una sala ricevimenti.

Servizi per le aziende

Potrai usufruire di un business center aperto 24 ore su 24, check-in veloce e una reception aperta 24 ore su 24. Un hotel offre 4 sale riunioni disponibili per eventi. Il un parcheggio gratuito è disponibile in loco.

Ristorazione

Prova le specialità di Ballenitas Terraza, che propone cucina caraibica, uno dei numerosi punti dove mangiare presso un hotel, che comprendono 2 ristoranti e un bar/caffetteria. Dissetati con il tuo drink preferito! Presso questa struttura troverai un bar/lounge. La colazione completa è disponibile a pagamento tutti i giorni dalle ore 07:00 alle ore 10:00.

Camere

Rilassati in una delle 100 camere con aria condizionata della struttura, complete di minibar e Smart TV. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via cavo è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di doccia, soffione a pioggia e set di cortesia gratuiti. I comfort includono telefoni, casseforti e scrivanie.

Posizione

La posizione in cui si trova Mex Hoteles di Cancún è centralissima, a solo 5 minuti di auto da Plaza Las Americas e Traghetto Ultramar Puerto Juárez. Questo hotel si trova a 6,1 km da El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc e 13,9 km da La Isla Shopping Mall.

Nelle vicinanze

Palazzo del Municipio Benito Juarez(0.5 miglia)
Mercado 23(0.5 miglia)
Parque de las Palapas(0.5 miglia)
Teatro Xbalamqué(0.7 miglia)
Piazza Ceviche(1 miglia)
Mercado 28(1 miglia)
Puerto Cancun Golf Course(1.2 miglia)
Plaza 28(1.3 miglia)
Centro Commerciale Puerto Cancun Marina Town Center(1.5 miglia)
Casa de la Cultura de Cancún(1.6 miglia)
Plaza Las Americas(1.6 miglia)
Parroquia de la Sagrada Familia(1.6 miglia)
Casinò Royal Yak e scommesse sportive(1.7 miglia)
Museo Iconografico della Carrera Panamericana(1.7 miglia)
Ospedale di Amerimed(1.8 miglia)
Aeroporto Internazionale di Cancún (CUN)(11.5 miglia)
Aeroporto internazionale di Tulum (TQO)(106.7 miglia)

Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Business center
Servizio in camera

Posizione

Av. Carlos J Nader Lote 28, SMZ 05, MZ 11, Andador 5, Cancún, Quintana Roo, Messico

Palazzo del Municipio Benito Juarez (0.5 miglia)

Mercado 23 (0.5 miglia)

Parque de las Palapas (0.5 miglia)

Teatro Xbalamqué (0.7 miglia)

Piazza Ceviche (1 miglia)

Mercado 28 (1 miglia)

Altre informazioni sulla posizione

Opzioni camera

19

Standard King

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 2

291 ft²

Aria condizionata

Wi-Fi (gratuito)

Bagno privato

10

STANDARD DOUBLE

Dettagli della camera

2 Letti Matrimoniali Alla Francese

Posti letto: 4

291 ft²

Aria condizionata

Wi-Fi (gratuito)

Bagno privato

Recensioni degli ospiti su Mex Hoteles

7.7

Buono

Sulla base di 2362 recensioni verificate

Cosa pensano gli ospiti

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Presso Mex Hoteles, i viaggiatori lodano la posizione centrale vicino alla stazione degli autobus ADO, il personale cordiale e il buon rapporto qualità-prezzo, ma molti segnalano problemi di manutenzione ricorrenti, in particolare acqua calda debole o assente, aria condizionata poco affidabile e rumore notturno proveniente dal bar sulla terrazza.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

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Cosa pensano gli ospiti

Presso Mex Hoteles, i viaggiatori lodano la posizione centrale vicino alla stazione degli autobus ADO, il personale cordiale e il buon rapporto qualità-prezzo, ma molti segnalano problemi di manutenzione ricorrenti, in particolare acqua calda debole o assente, aria condizionata poco affidabile e rumore notturno proveniente dal bar sulla terrazza.

Gli ospiti apprezzano la piscina, il bar e la palestra sulla terrazza, anche se la piscina è piccola e non riscaldata, alcune aree vengono a volte chiuse per eventi privati o ristrutturazioni, l'affidabilità degli ascensori varia e l'ingresso da uno stretto vicolo può essere difficile da trovare o poco illuminato. Le opinioni sull'igiene sono contrastanti, con molte camere pulite ma segnalazioni ricorrenti di bagni o biancheria sporchi e alcune segnalazioni di cimici da letto. Ideale per soggiorni brevi se si è disposti a tollerare qualche piccolo difetto e rumore notturno.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

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Servizi

La piscina, il bar e la palestra sulla terrazza sono apprezzati, anche se la piscina è piccola e non riscaldata e alcune aree vengono a volte chiuse per eventi privati o durante le ristrutturazioni; la palestra può essere carente di asciugamani o acqua. Il servizio ascensore è incostante, con periodi in cui ne funziona solo uno e un problema con l'allarme segnalato.

Recensioni degli ospiti correlate

6

Jeremy

17 gen 2023

·

Soggiorno di 19.369 notti

Rooftop restaurant is nice but pool is not heated

Rooftop restaurant is nice but pool is not heated

8

Nohemi

16 gen 2024

·

Soggiorno di 1 notte

Todo era bueno, hasta que me quedé atrapada en el elevador y sonaba la alarma y nadie respondió. Después de varios minutos iba a llamar a emergencias cuando encendió el elevador y al comentar eso en recepción el joven me dijo que nunca escucharon ninguna alarma; ósea que aparte de mantenimiento al elevador también deben revisar sus alarmas.

Todo era bueno, hasta que me quedé atrapada en el elevador y sonaba la alarma y nadie respondió. Después de varios minutos iba a llamar a emergencias cuando encendió el elevador y al comentar eso en recepción el joven me dijo que nunca escucharon ninguna alarma; ósea que aparte de mantenimiento al elevador también deben revisar sus alarmas.

2

Donald

24 gen 2026

·

Soggiorno di 3 notti

They renovated the rooftop without informing guests. Construction was noisy and the pool, restaurant, and rooftop were closed osed. Fortunately, the gym was open but they still have not repaired the touchscreen on their bike which I requested in December.

They renovated the rooftop without informing guests. Construction was noisy and the pool, restaurant, and rooftop were closed osed. Fortunately, the gym was open but they still have not repaired the touchscreen on their bike which I requested in December.

10

Nyah

20 feb 2024

·

Soggiorno di 1 notte

The staff were very friendly and the room was comfortable! Loved the rooftop restaurant and billiards table!

The staff were very friendly and the room was comfortable! Loved the rooftop restaurant and billiards table!

6

Johannes

29 ott 2025

·

Soggiorno di 4 notti

Das Zimmer war in Ordnung | Die Dusche hatte kaum Wasserdruck es spritzte in alle Richtungen, so dass das ganze Bad unter Wasser stand, Wasserhahn bei kaltem Wasser kaum Druck | Balkon klein und leider sehr dreckig | Bei 3 von 3 Anläufen war die Rooftopbar geschlossen. Entweder Privates Event, oder schlichtweg nicht an die Öffnungszeiten gehalten. Ein Bier an der Bar in der Lobby wäre nur mit einem Gericht möglich gewesen.| Im Fitnessstudio gab es keine Handtücher kein Wasser und auch kein Desinfektionsmittel. Die Geräte waren in Ordnung.

Das Zimmer war in Ordnung | Die Dusche hatte kaum Wasserdruck es spritzte in alle Richtungen, so dass das ganze Bad unter Wasser stand, Wasserhahn bei kaltem Wasser kaum Druck | Balkon klein und leider sehr dreckig | Bei 3 von 3 Anläufen war die Rooftopbar geschlossen. Entweder Privates Event, oder schlichtweg nicht an die Öffnungszeiten gehalten. Ein Bier an der Bar in der Lobby wäre nur mit einem Gericht möglich gewesen.| Im Fitnessstudio gab es keine Handtücher kein Wasser und auch kein Desinfektionsmittel. Die Geräte waren in Ordnung.

8

Joelene

22 feb 2024

·

Soggiorno di 2 notti

Good sized gym there. Property is convenient and walking distance to everything. Overall good price for central areas. Bathroom shower wasn’t great but not bad otherwise.

Good sized gym there. Property is convenient and walking distance to everything. Overall good price for central areas. Bathroom shower wasn’t great but not bad otherwise.

8

cristiano

12 mar 2025

·

Soggiorno di 3 notti

Boa estadia, boa localização porém muito barulho . Preço justo dentro do que oferecem. Porém.precisa de manutenção,.exemplo só tinha um elevador o outro.ficou quebrado mais de uma semana.

Boa estadia, boa localização porém muito barulho . Preço justo dentro do que oferecem. Porém.precisa de manutenção,.exemplo só tinha um elevador o outro.ficou quebrado mais de uma semana.

8

Jose

18 ago 2025

·

Soggiorno di 1 notte

We weren't able to use the pool because it was a private party

We weren't able to use the pool because it was a private party

8

Jacqueline Luna

14 gen 2023

·

Soggiorno di 19.370 notti

Todos son agradables y tienen una respuesta rápida a las solicitudes la alberca es pequeña pero muy agradable y con una hermosa vista, el hotel tiene buena ubicación aunque con los edificios de los lados se tapa la vista de las habitaciones, el piso de los pasillos necesita mantenimiento pero las habitaciones son muy amplias y agradables

Todos son agradables y tienen una respuesta rápida a las solicitudes la alberca es pequeña pero muy agradable y con una hermosa vista, el hotel tiene buena ubicación aunque con los edificios de los lados se tapa la vista de las habitaciones, el piso de los pasillos necesita mantenimiento pero las habitaciones son muy amplias y agradables

10

Donald

27 dic 2025

·

Soggiorno di 4 notti

The staff on the rooftop are second to none. Great gym. Nice cool pool. I will definitely be staying there again.

The staff on the rooftop are second to none. Great gym. Nice cool pool. I will definitely be staying there again.

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Pulizia

Le opinioni sono contrastanti: molti ospiti trovano le camere pulite, ma ci sono segnalazioni ricorrenti di bagni o biancheria sporchi e occasionali negligenze nelle pulizie, oltre ad alcune segnalazioni di cimici da letto.

Recensioni degli ospiti correlate

2

Evelyn

15 mar 2023

·

Esta todo muy sucio y le falta mucho mantenimiento

Esta todo muy sucio y le falta mucho mantenimiento

8

Glenda

20 feb 2023

·

Soggiorno di 2 notti

Le falta mejorar en la limpieza, la mesita de noche tenia restos de bebida

Le falta mejorar en la limpieza, la mesita de noche tenia restos de bebida

2

Ana

10 giu 2024

·

Soggiorno di 1 notte

Me había quedado otras veces aquí porque está cerca del ADO. Esta vez me han arruinado las vacaciones. Solo me quedé una noche y me picaron chinches , tengo el cuerpo absolutamente destrozado. No solo no podré tomar el sol, si no que me pica y lo tengo muy o flameado. Me he gastado 1000 pesos en medicinas y cremas para el picor. No pueden justificarlo diciendo : nadie nos había dicho nada. Eviten este hotel, merece la pena pagar un poco más para no pasar por lo que estoy pasando yo

Me había quedado otras veces aquí porque está cerca del ADO. Esta vez me han arruinado las vacaciones. Solo me quedé una noche y me picaron chinches , tengo el cuerpo absolutamente destrozado. No solo no podré tomar el sol, si no que me pica y lo tengo muy o flameado. Me he gastado 1000 pesos en medicinas y cremas para el picor. No pueden justificarlo diciendo : nadie nos había dicho nada. Eviten este hotel, merece la pena pagar un poco más para no pasar por lo que estoy pasando yo

8

Irlanda Gómez

21 dic 2024

·

Soggiorno di 1 notte

El único inconveniente que tuve fue que me entregaron una habitación que no estaba lista, sin embargo ya estaban trabajando en ella 3 personas, lo cual hizo que mi espera fuera mínima. Es un hotel que mantiene sus instalaciones limpias, cuidadas y con lo necesario para descansar. Además que está a 5min del ADO caminando. Lo recomiendo mucho para viajes de negocios o de esos días que estarás fuera pero quieres regresar a un lugar cómodo y de calidad para descansar.

El único inconveniente que tuve fue que me entregaron una habitación que no estaba lista, sin embargo ya estaban trabajando en ella 3 personas, lo cual hizo que mi espera fuera mínima. Es un hotel que mantiene sus instalaciones limpias, cuidadas y con lo necesario para descansar. Además que está a 5min del ADO caminando. Lo recomiendo mucho para viajes de negocios o de esos días que estarás fuera pero quieres regresar a un lugar cómodo y de calidad para descansar.

2

Rochele

1 mar 2023

·

Soggiorno di 1 notte

The water was cold, the bed had bugs and when I called the front desk to get a new room they said they would send someone to change the sheets BUT when he arrived he handed me ONLY a sheet . . . I asked if he would change them he said he didn’t speak any english and left. The fridge had a half drunken soda in it and the towel’s and sheets had small holes. If you’re a relatively clean person it’ll give you the heebie jeebies.

The water was cold, the bed had bugs and when I called the front desk to get a new room they said they would send someone to change the sheets BUT when he arrived he handed me ONLY a sheet . . . I asked if he would change them he said he didn’t speak any english and left. The fridge had a half drunken soda in it and the towel’s and sheets had small holes. If you’re a relatively clean person it’ll give you the heebie jeebies.

10

Guejar

4 giu 2025

·

Soggiorno di 1 notte

Está muy limpio y el personal es muy amable, las habitaciones son muy cómodas y lo mejor es que está a unos pasos del ADO y del parque las palapas, el precio es muy accesible

Está muy limpio y el personal es muy amable, las habitaciones son muy cómodas y lo mejor es que está a unos pasos del ADO y del parque las palapas, el precio es muy accesible

10

Montserrat

25 dic 2023

·

Soggiorno di 1 notte

Experiencia excelente amabilidad y es limpio buena atención del personal en general desde recepción hasta el personal de cocina y cafetería sobre todo personal del área de Starbucks que se ubica dentro del hotel, me pareció excelente todo.

Experiencia excelente amabilidad y es limpio buena atención del personal en general desde recepción hasta el personal de cocina y cafetería sobre todo personal del área de Starbucks que se ubica dentro del hotel, me pareció excelente todo.

4

karla

28 mar 2023

·

We stayed for 2 nights in Mex hotel centro and as soon we entered the room the bathroom was with pee on the toilet and splash of water on the sink. Bedroom sheets dirty and with hols . The next morning we wanted to take a shower and the and the water pressure was very low, so we had to call the lobby to send a maintenance guy. Breakfast buffet was ok and friendly staff. Also , every confusing to get in the hotel because they have no signs on the streets .

We stayed for 2 nights in Mex hotel centro and as soon we entered the room the bathroom was with pee on the toilet and splash of water on the sink. Bedroom sheets dirty and with hols . The next morning we wanted to take a shower and the and the water pressure was very low, so we had to call the lobby to send a maintenance guy. Breakfast buffet was ok and friendly staff. Also , every confusing to get in the hotel because they have no signs on the streets .

8

Carina

21 apr 2022

·

Soggiorno di 1 notte

Top Lage direkt am ADO, allerdings war mein Zimmer nicht richtig sauber (Flecken auf der Toilette, Dreck im Waschbecken, Staub auf den Möbeln, Dreckspritzer an der Wand) und die Möbel sind schon etwas in die Jahre gekommen. Das sieht auf den Bildern anders aus - eine Hängematte gab es leider auch nicht. Das Rooftop mit Pool ist allerdings wirklich toll!

Top Lage direkt am ADO, allerdings war mein Zimmer nicht richtig sauber (Flecken auf der Toilette, Dreck im Waschbecken, Staub auf den Möbeln, Dreckspritzer an der Wand) und die Möbel sind schon etwas in die Jahre gekommen. Das sieht auf den Bildern anders aus - eine Hängematte gab es leider auch nicht. Das Rooftop mit Pool ist allerdings wirklich toll!

4

Brandy

25 dic 2024

·

Soggiorno di 1 notte

Hotel management gave me a room that someone else already checked into and I got walked in on. The toilet in the new room room wasn’t working, though maintenance did come to take a look at it asap. The room floor was a bit dirty. The hot water never got hot.

Hotel management gave me a room that someone else already checked into and I got walked in on. The toilet in the new room room wasn’t working, though maintenance did come to take a look at it asap. The room floor was a bit dirty. The hot water never got hot.

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Camere

Le camere sono spesso spaziose e confortevoli, con Wi‑Fi affidabile, ma molti segnalano un aria condizionata difficile da regolare o inefficiente, acqua calda debole o assente e bassa pressione dell'acqua nella doccia, e rumore proveniente da pareti sottili o dal tetto di notte.

Recensioni degli ospiti correlate

6

Tuukka

9 dic 2025

·

Soggiorno di 2 notti

rooms are pretty nice and clean, you can not turn on dry mode on the a/c, there is centrai air even with ac turned off which is good because no mosquito screen on the windows. Nothing will dry in the room which kind of sucks because you will pack a wet swimsuit unless you dry them at the roof terrace in the morning, this also means everything is moist always, also they have a habit of completely turning off air in the rooms when they are vacant, i had to have mine turned on by the staff. Also need more attention to detail, they made the bed but did not take room service dishes out. Breakfast is nice and gym is also sufficient with a little bit of imagination, rooftop has a nice view.

rooms are pretty nice and clean, you can not turn on dry mode on the a/c, there is centrai air even with ac turned off which is good because no mosquito screen on the windows. Nothing will dry in the room which kind of sucks because you will pack a wet swimsuit unless you dry them at the roof terrace in the morning, this also means everything is moist always, also they have a habit of completely turning off air in the rooms when they are vacant, i had to have mine turned on by the staff. Also need more attention to detail, they made the bed but did not take room service dishes out. Breakfast is nice and gym is also sufficient with a little bit of imagination, rooftop has a nice view.

10

Likhith

5 nov 2025

·

Soggiorno di 4 notti

Friendly staff, spacious rooms totally worth it

Friendly staff, spacious rooms totally worth it

8

Efrain

2 lug 2024

·

Soggiorno di 3 notti

Habitaciones muy cómodas, pero se escucha mucho ruido de las habitaciones de alado, estuve 3 noches y había un grupo de adolescentes en el hotel hospedados y paraban con su ruido hasta las 1 am, luego por la mañana las del aseo a las 8 ya estan haciendo ruido

Habitaciones muy cómodas, pero se escucha mucho ruido de las habitaciones de alado, estuve 3 noches y había un grupo de adolescentes en el hotel hospedados y paraban con su ruido hasta las 1 am, luego por la mañana las del aseo a las 8 ya estan haciendo ruido

10

Carlos

18 ago 2025

·

Soggiorno di 1 notte

Location is central a few minutes walk to everything one would need especially the bus to and from airport ! Room large modern with a balcony, bed and bedding clean very comfortable huge washroom with rain shower. Breakfast the highlight of the day!

Location is central a few minutes walk to everything one would need especially the bus to and from airport ! Room large modern with a balcony, bed and bedding clean very comfortable huge washroom with rain shower. Breakfast the highlight of the day!

10

Heber

6 ott 2025

·

Soggiorno di 4 notti

Descanso 10/10, opciones de entretenimiento excelente, el internet funcional en cada aréa, la pantalla con acceso a apps, servicio a cuarto de comida de los restaurant en primer piso, tiene un starbucks y 2 bares, uno en el lobby y otro en la alberca en el rooftop, agregé una noche extra por lo cómodo de llegar a cualquier destino a pie, se puede ir y volver a la zona hotelera muy fácil por cuenta propia en camión urbano desde la avenida, lo único extraño era llegar al hotel, son unos callejones algo solitarios, aunque lo único que nos encontramos en el camino era una iguana cuidando el paso, pero es accesible desde la terminal de ADO caminando.

Descanso 10/10, opciones de entretenimiento excelente, el internet funcional en cada aréa, la pantalla con acceso a apps, servicio a cuarto de comida de los restaurant en primer piso, tiene un starbucks y 2 bares, uno en el lobby y otro en la alberca en el rooftop, agregé una noche extra por lo cómodo de llegar a cualquier destino a pie, se puede ir y volver a la zona hotelera muy fácil por cuenta propia en camión urbano desde la avenida, lo único extraño era llegar al hotel, son unos callejones algo solitarios, aunque lo único que nos encontramos en el camino era una iguana cuidando el paso, pero es accesible desde la terminal de ADO caminando.

10

Michelle

8 gen 2026

·

Soggiorno di 2 notti

Camas confortáveis, atendimento excelente. Wifi funcionava muito bem. Há mercados, farmacia, diversos restaurantes, a parada de ônibus, tudo próximo. Muito bom

Camas confortáveis, atendimento excelente. Wifi funcionava muito bem. Há mercados, farmacia, diversos restaurantes, a parada de ônibus, tudo próximo. Muito bom

6

Thomas

22 ago 2025

·

Soggiorno di 1 notte

Rooms not modern. Location is good.

Rooms not modern. Location is good.

8

Vanessa

23 apr 2024

·

Soggiorno di 4 notti

Hotel bom, perto do terminal ADO, tem MC donalds, Subway, 7 eleven, mercado próximo. O hotel supre as necessidades para quem busca um hotel confortável apenas para dormir, com chuveiro bom, cama boa e segurança.

Hotel bom, perto do terminal ADO, tem MC donalds, Subway, 7 eleven, mercado próximo. O hotel supre as necessidades para quem busca um hotel confortável apenas para dormir, com chuveiro bom, cama boa e segurança.

8

Rafael

29 ott 2025

·

Soggiorno di 1 notte

Room was hot A/C not working right bed a little hard other than that good.

Room was hot A/C not working right bed a little hard other than that good.

10

Robyn

6 feb 2024

·

Soggiorno di 2 notti

I’ve stayed here 3 times. It’s safe for solo travelers, families & group trips. The rooms are huge & spacious with a fridge & microwave. Some of the rooms come with a balcony. I definitely enjoyed my fruits & breakfast poolside in the rooftop. The customer service is wonderful. The area is perfect to anywhere the mall is 5 mins away, hotel zone is 10-15mins & food options everywhere. You can’t wrong here. You can even boom yours directly too ask for Natalie/Natty at the front desk. Starbucks in the lobby.

I’ve stayed here 3 times. It’s safe for solo travelers, families & group trips. The rooms are huge & spacious with a fridge & microwave. Some of the rooms come with a balcony. I definitely enjoyed my fruits & breakfast poolside in the rooftop. The customer service is wonderful. The area is perfect to anywhere the mall is 5 mins away, hotel zone is 10-15mins & food options everywhere. You can’t wrong here. You can even boom yours directly too ask for Natalie/Natty at the front desk. Starbucks in the lobby.

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Servizio

Il personale è spesso cordiale e disponibile, ma le risposte ai problemi possono essere incostanti, con segnalazioni di scarsa risoluzione dei problemi, contestazioni relative a conti/fatture e assegnazione di camere errate; diversi ospiti hanno inoltre segnalato furti che non sono stati risolti in modo soddisfacente.

Recensioni degli ospiti correlate

6

RAUL

22 giu 2024

·

Soggiorno di 6 notti

No me dieron mi factura. Viajo mucho y reservo hoteles por todo el país siempre pago en expedía y el hotel en el check out me da mi factura. Todos pueden hacerlo y Mexhotel simplemente se cerraron. Porfavor investiguen cómo le hacen todos los demás porque todos pueden. En Monterrey este mes estuve en Antaris Cintermex y me dieron mi factura. En Mayo estuve en cita express Insurgentes de Tijuana y me dieron mi factura. Y puedo mencionar todos los hoteles que e visitado en más lugares y me han dado mi factura.

No me dieron mi factura. Viajo mucho y reservo hoteles por todo el país siempre pago en expedía y el hotel en el check out me da mi factura. Todos pueden hacerlo y Mexhotel simplemente se cerraron. Porfavor investiguen cómo le hacen todos los demás porque todos pueden. En Monterrey este mes estuve en Antaris Cintermex y me dieron mi factura. En Mayo estuve en cita express Insurgentes de Tijuana y me dieron mi factura. Y puedo mencionar todos los hoteles que e visitado en más lugares y me han dado mi factura.

2

Charles

2 mar 2024

·

Soggiorno di 2 notti

Awful customer service, tired rooms and had to change rooms a couple of times due to poor cleanliness. Even for price would not recommend this hotel.

Awful customer service, tired rooms and had to change rooms a couple of times due to poor cleanliness. Even for price would not recommend this hotel.

2

parth

25 feb 2024

·

Soggiorno di 3 notti

This was our honeymoon trip, we were 2 couples. As we had planned everything, we had requested Standard King bed, even after requesting ad per booking, they gave us 2 double bed stating its only available as when we came to know when we got the keys. I visited and requested that we wanted 1 King bed, on insisting they said let me accommodate. The room given, few lights were not working, there was no fridge like any other room, as well as the room shower was too slow, including no Hot water was not working. At night 2 AM we had to call room service for lights not working, AC issue, is when the service man came and still couldn't fix anything. It was same issue with my friend who had the other room, next morning when we were about to leave for our trip we requested to change room, they strictly said no they wont do it, they will fix it ( they already has tried last night till 3.30 AM ) but dint fix. With less sleep we continued with our trip. When we returned that evening, AC issue and lights issue dint fix, again late night at 12 ish we visited reception area and requested again, is when the person changed for us for that night, again we all ended up sleeping at 2AM where we had next planned trip so had to wake up at 6AM and leave, again less sleep, affect our trip wasnt a good experience through the whole journey of 14-17th when we stayed here. Also 1 of the room was on 5th floor where they have their roof top hotel, they used to play DJ/songs till late 12-1230 AM.

This was our honeymoon trip, we were 2 couples. As we had planned everything, we had requested Standard King bed, even after requesting ad per booking, they gave us 2 double bed stating its only available as when we came to know when we got the keys. I visited and requested that we wanted 1 King bed, on insisting they said let me accommodate. The room given, few lights were not working, there was no fridge like any other room, as well as the room shower was too slow, including no Hot water was not working. At night 2 AM we had to call room service for lights not working, AC issue, is when the service man came and still couldn't fix anything. It was same issue with my friend who had the other room, next morning when we were about to leave for our trip we requested to change room, they strictly said no they wont do it, they will fix it ( they already has tried last night till 3.30 AM ) but dint fix. With less sleep we continued with our trip. When we returned that evening, AC issue and lights issue dint fix, again late night at 12 ish we visited reception area and requested again, is when the person changed for us for that night, again we all ended up sleeping at 2AM where we had next planned trip so had to wake up at 6AM and leave, again less sleep, affect our trip wasnt a good experience through the whole journey of 14-17th when we stayed here. Also 1 of the room was on 5th floor where they have their roof top hotel, they used to play DJ/songs till late 12-1230 AM.

10

Johnny

16 feb 2024

·

Soggiorno di 2 notti

Excellent costumer services

Excellent costumer services

10

Nyah

20 feb 2024

·

Soggiorno di 1 notte

The staff were very friendly and the room was comfortable! Loved the rooftop restaurant and billiards table!

The staff were very friendly and the room was comfortable! Loved the rooftop restaurant and billiards table!

2

JORGE

16 feb 2023

·

Soggiorno di 7 notti

Honestly if I could do a negative number I would. I had a very bad experience after my first night. On sunday January 22nd, 2023 when I got back to my room I had a weird feeling, like something wasn’t right, I went to my suitcase where I had left my important belongings such passport, credit cards I wasn’t currently using, cash (which was in a kinds hidden compartment on the passport holder ), I found out that $500 USD were missing. The person who cleans my room took her time to go through my stuff and belongings and she ended up stealing cash I had kept there because I was going to have a procedure done on Wednesday and I had to pay in cash. When going to the lobby and talking to the person in charge that night, he basically told me I shouldn’t be accusing the cleaning person, then told me it was my fault for leaving valuable stuff in THE ROOM I PAID FOR and also called me a liar when telling him the lady left more cash and didn’t take everything which he couldn’t believe, because why wouldn’t she take everything?, like for real???, he said if I left money there even the most honest person would take it…SPEECHLESS!!!, nothing happened, the lady kept working as usual, when the cameras were checked she was the only one getting in the room and of course she denied it when asked. So disappointing that they know this happens and do nothing to protect the client, this makes me think that probably they share the money stolen. DON’T STAY HERE!

Honestly if I could do a negative number I would. I had a very bad experience after my first night. On sunday January 22nd, 2023 when I got back to my room I had a weird feeling, like something wasn’t right, I went to my suitcase where I had left my important belongings such passport, credit cards I wasn’t currently using, cash (which was in a kinds hidden compartment on the passport holder ), I found out that $500 USD were missing. The person who cleans my room took her time to go through my stuff and belongings and she ended up stealing cash I had kept there because I was going to have a procedure done on Wednesday and I had to pay in cash. When going to the lobby and talking to the person in charge that night, he basically told me I shouldn’t be accusing the cleaning person, then told me it was my fault for leaving valuable stuff in THE ROOM I PAID FOR and also called me a liar when telling him the lady left more cash and didn’t take everything which he couldn’t believe, because why wouldn’t she take everything?, like for real???, he said if I left money there even the most honest person would take it…SPEECHLESS!!!, nothing happened, the lady kept working as usual, when the cameras were checked she was the only one getting in the room and of course she denied it when asked. So disappointing that they know this happens and do nothing to protect the client, this makes me think that probably they share the money stolen. DON’T STAY HERE!

10

Eddie

27 mar 2023

·

Soggiorno di 1 notte

This place was very clean, the staff was excellent! I will book with them again in the future!

This place was very clean, the staff was excellent! I will book with them again in the future!

10

Kobe

15 ott 2025

·

Soggiorno di 9 notti

Staff was friendly, kind, supportive and welcoming.

Staff was friendly, kind, supportive and welcoming.

2

Donald

24 gen 2026

·

Soggiorno di 2 notti

On arrival I was told that the property was going to renovate the rooftop. I asked for compensation and they said they would get back to me and they never did.

On arrival I was told that the property was going to renovate the rooftop. I asked for compensation and they said they would get back to me and they never did.

4

Jobbe

30 ott 2025

·

Soggiorno di 3 notti

Uncomfortable bed, toilet didn’t work, old shower and safe didn’t work. Asked to get it fixed but all broke immediately after they fixed it. The roof terrace is great but the music is so loud you can’t read and the food is horrific. I couldn’t eat it… disgusting. Service staff was all impolite

Uncomfortable bed, toilet didn’t work, old shower and safe didn’t work. Asked to get it fixed but all broke immediately after they fixed it. The roof terrace is great but the music is so loud you can’t read and the food is horrific. I couldn’t eat it… disgusting. Service staff was all impolite

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Posizione

Posizione centrale nel centro città, vicino alla stazione degli autobus ADO e a ristoranti, comoda per raggiungere la Zona Hotelera. Alcuni ospiti hanno trovato difficile individuare l'ingresso nel vicolo o poco illuminato, ed è lontano dalla spiaggia.

Recensioni degli ospiti correlate

8

Lupita

14 lug 2024

·

Soggiorno di 1 notte

Excelente ubicación si necesitas hospedarte cerca de la terminal de autobuses que se encuentra a 5 minutos caminando. Además q la vuelta del hotel está la parada de autobuses hacia la zona hotelera que cobran solo $12 y llevan aire acondicionado.

Excelente ubicación si necesitas hospedarte cerca de la terminal de autobuses que se encuentra a 5 minutos caminando. Además q la vuelta del hotel está la parada de autobuses hacia la zona hotelera que cobran solo $12 y llevan aire acondicionado.

8

Hege

22 giu 2022

·

Soggiorno di 2 notti

Fint og nytt hotell. Rent og pent. Veldig sentral beliggenhet, like ved ADO busstasjonen. Positivt med døgnåpen resepsjon og innsjekk når du vil. De har dessverre ikke skyss til/fra flyplassen, men taxi var ikke dyrt.

Fint og nytt hotell. Rent og pent. Veldig sentral beliggenhet, like ved ADO busstasjonen. Positivt med døgnåpen resepsjon og innsjekk når du vil. De har dessverre ikke skyss til/fra flyplassen, men taxi var ikke dyrt.

4

Fernando

27 gen 2025

·

Soggiorno di 2 notti

Las fotos en la página no concuerdan con el estado del hotel, el acceso es por un callejón, se siente inseguro, el estado general no es bueno.

Las fotos en la página no concuerdan con el estado del hotel, el acceso es por un callejón, se siente inseguro, el estado general no es bueno.

8

Guadalupe

25 feb 2025

·

Soggiorno di 1 notte

Tiene un callejón sin iluminación al lado

Tiene un callejón sin iluminación al lado

8

Oscar

13 mag 2025

·

Soggiorno di 2 notti

Nice place to stay quiet safe and compfort staff very friendly close to alot of restaurant puerto cancun and zona hotelera enjoy my staying will come back thanks

Nice place to stay quiet safe and compfort staff very friendly close to alot of restaurant puerto cancun and zona hotelera enjoy my staying will come back thanks

10

Guejar

4 giu 2025

·

Soggiorno di 1 notte

Está muy limpio y el personal es muy amable, las habitaciones son muy cómodas y lo mejor es que está a unos pasos del ADO y del parque las palapas, el precio es muy accesible

Está muy limpio y el personal es muy amable, las habitaciones son muy cómodas y lo mejor es que está a unos pasos del ADO y del parque las palapas, el precio es muy accesible

10

Mark

1 ott 2025

·

Soggiorno di 2 notti

Nice hotel and across from bus station

Nice hotel and across from bus station

6

Teresa

2 feb 2023

·

Soggiorno di 1 notte

It’s really hard to find the hotel. We had to stop at 3 other places to ask for directions though we used gps. The street is super busy and the entrance is hard to see from the street. The hotel is clean but rather stark and the room lacks the charm.

It’s really hard to find the hotel. We had to stop at 3 other places to ask for directions though we used gps. The street is super busy and the entrance is hard to see from the street. The hotel is clean but rather stark and the room lacks the charm.

8

Mayke

14 dic 2023

·

Soggiorno di 1 notte

Great location in downtown Cancun and across from the DO station

Great location in downtown Cancun and across from the DO station

10

Dina Maria

20 lug 2025

·

Soggiorno di 2 notti

El hotel está bien ubicado muy cerca de la terminal de ADO y de restaurantes. Fácil acceso y la zona es relativamente segura. El personal también es muy amable.

El hotel está bien ubicado muy cerca de la terminal de ADO y de restaurantes. Fácil acceso y la zona es relativamente segura. El personal también es muy amable.

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Ristorazione

La colazione è spesso elogiata, anche se diversi ospiti l'hanno trovata limitata o scarsa. Sono presenti ristoranti in loco e un bar sulla terrazza, ma il servizio può terminare presto, alcuni eventi causano chiusure ed esperienze con cibo e personale sono incostanti.

Recensioni degli ospiti correlate

2

Alejandro

9 mag 2024

·

Soggiorno di 2 notti

When I got to the hotel my room had no running water and the AC was not working. The shower water only had hot water. The water smelled like sewage and made my hair really hard and coarse. Finally at the end, water was dripping from the roof. I want to say the staff was great and very friendly, but the experience in the hotel as a whole was not great. For the price you cab argue that you are getting what you pay for, but so much was left to improvement.

When I got to the hotel my room had no running water and the AC was not working. The shower water only had hot water. The water smelled like sewage and made my hair really hard and coarse. Finally at the end, water was dripping from the roof. I want to say the staff was great and very friendly, but the experience in the hotel as a whole was not great. For the price you cab argue that you are getting what you pay for, but so much was left to improvement.

10

Ivan

7 lug 2024

·

Soggiorno di 1 notte

Ya me he hospedado varias veces en este hotel por su relación calidad precio, es un buen hotel y el servicio es muy bueno, el desayuno buffet es amplio y los camareros son bastante amables, definitivamente seguiré volviendo

Ya me he hospedado varias veces en este hotel por su relación calidad precio, es un buen hotel y el servicio es muy bueno, el desayuno buffet es amplio y los camareros son bastante amables, definitivamente seguiré volviendo

10

Carlos

18 ago 2025

·

Soggiorno di 1 notte

Location is central a few minutes walk to everything one would need especially the bus to and from airport ! Room large modern with a balcony, bed and bedding clean very comfortable huge washroom with rain shower. Breakfast the highlight of the day!

Location is central a few minutes walk to everything one would need especially the bus to and from airport ! Room large modern with a balcony, bed and bedding clean very comfortable huge washroom with rain shower. Breakfast the highlight of the day!

8

Yoshio

3 dic 2022

·

Soggiorno di 1 notte

Nice restaurant

Nice restaurant

10

Jean-Noel

8 gen 2023

·

Soggiorno di 19.360 notti

Tout était parfait: la chambre, le gymnase, la piscine. Par contre le déjeuner inclus était très limité.

Tout était parfait: la chambre, le gymnase, la piscine. Par contre le déjeuner inclus était très limité.

10

Jorge

22 ott 2025

·

Soggiorno di 1 notte

Muy bueno el desayuno ! Bien ubicado , fui de trabajo pero regresaré

Muy bueno el desayuno ! Bien ubicado , fui de trabajo pero regresaré

4

Jobbe

30 ott 2025

·

Soggiorno di 3 notti

Uncomfortable bed, toilet didn’t work, old shower and safe didn’t work. Asked to get it fixed but all broke immediately after they fixed it. The roof terrace is great but the music is so loud you can’t read and the food is horrific. I couldn’t eat it… disgusting. Service staff was all impolite

Uncomfortable bed, toilet didn’t work, old shower and safe didn’t work. Asked to get it fixed but all broke immediately after they fixed it. The roof terrace is great but the music is so loud you can’t read and the food is horrific. I couldn’t eat it… disgusting. Service staff was all impolite

10

Kathryn

2 set 2025

·

Soggiorno di 1 notte

Hotel is very close to the ADO station and my room was clean, the bed was comfortable and the staff was helpful. Hotel is a good value for the price. The buffet breakfast was very good.

Hotel is very close to the ADO station and my room was clean, the bed was comfortable and the staff was helpful. Hotel is a good value for the price. The buffet breakfast was very good.

6

Frederick

2 mar 2023

·

The hotel is pretty, is in a very good location, but for some reason we wouldn’t have water in our room or the water was so little I could barely take a shower. The staff was ok, the people that work in the restaurant were rude to us, the last day of our stay the woman and guy that were there early that morning were like don’t leave a mess … like I needed to clean up for them ? Apparently we used to many sugars and napkins or who knows.. Or maybe it’s because we didn’t leave a tip the day before but our breakfast was included and the previous days we did leave a tip.. they looked mad every time we ask for something. The other staff members were nice though, the food was good also. We stayed here for 4 nights.

The hotel is pretty, is in a very good location, but for some reason we wouldn’t have water in our room or the water was so little I could barely take a shower. The staff was ok, the people that work in the restaurant were rude to us, the last day of our stay the woman and guy that were there early that morning were like don’t leave a mess … like I needed to clean up for them ? Apparently we used to many sugars and napkins or who knows.. Or maybe it’s because we didn’t leave a tip the day before but our breakfast was included and the previous days we did leave a tip.. they looked mad every time we ask for something. The other staff members were nice though, the food was good also. We stayed here for 4 nights.

10

Joe

1 gen 2023

·

Soggiorno di 1 notte

Was really nice. Free breakfast. Great AC. excellent roof bar and pool and very walkable

Was really nice. Free breakfast. Great AC. excellent roof bar and pool and very walkable

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6

Giovanna

22 ott 2024

·

Soggiorno di 2 notti

La struttura è molto bella, peccato per la zona in cui si trova. Abbiamo prenotato l’attico con piscina privata, siamo arrivati e la piscina era sporca e vuota (quando abbiamo fatto richiesta di sistemarcela hanno subito provveduto). Avendo prenotato un attico quindi una delle camere più belle pensavamo che anche i servizi all’interno della camera fossero elevati. Al nostro arrivo siamo stati omaggiati con solo 2 piccole bottigliette d’acqua, nel bagno c’erano solamente due asciugamani e un tappetino. Abbiamo trovato solo shampoo, no bagnoschiuma e no balsamo. L’attico per la sua grandezza era molto vuoto, tanto che quasi poteva esserci il rimbombo della voce. Il proprietario super gentile e disponibile! La proprietaria del ristorante all’interno della struttura non è stata molto carina nei nostri confronti, mentre ci parlava se ne andava per parlare con altri clienti come per “sminuirci” e il pesce che proponeva non ci è piaciuto. Hotel molto curato esternamente. il ragazzo alla reception molto disponibile e gentile. Ottima pulizia.

La struttura è molto bella, peccato per la zona in cui si trova. Abbiamo prenotato l’attico con piscina privata, siamo arrivati e la piscina era sporca e vuota (quando abbiamo fatto richiesta di sistemarcela hanno subito provveduto). Avendo prenotato un attico quindi una delle camere più belle pensavamo che anche i servizi all’interno della camera fossero elevati. Al nostro arrivo siamo stati omaggiati con solo 2 piccole bottigliette d’acqua, nel bagno c’erano solamente due asciugamani e un tappetino. Abbiamo trovato solo shampoo, no bagnoschiuma e no balsamo. L’attico per la sua grandezza era molto vuoto, tanto che quasi poteva esserci il rimbombo della voce. Il proprietario super gentile e disponibile! La proprietaria del ristorante all’interno della struttura non è stata molto carina nei nostri confronti, mentre ci parlava se ne andava per parlare con altri clienti come per “sminuirci” e il pesce che proponeva non ci è piaciuto. Hotel molto curato esternamente. il ragazzo alla reception molto disponibile e gentile. Ottima pulizia.

2

Joao

6 mar 2024

·

Soggiorno di 1 notte

Péssimo hotel

Péssimo hotel

8

Luigi

23 mar 2023

·

Soggiorno di 2 notti

Hotel rinnovato , centrale , vaste aree comuni , bella palestra con vista sulla città. Dovrebbero curare di più i mobili e la pulizia della stanza

Hotel rinnovato , centrale , vaste aree comuni , bella palestra con vista sulla città. Dovrebbero curare di più i mobili e la pulizia della stanza

10

Carlos

2 settimane fa

·

Soggiorno di 3 notti

Todo excelente. Gracias a todo el equipo

Todo excelente. Gracias a todo el equipo

6

jaime

3 settimane fa

·

Soggiorno di 1 notte

Es la segunda o tercera vez que me hospedo y los elevadores o falla uno o los dos y solo se pueden usas las escaleras, s los haces saber al personal y lo toma. Como algo normal.

Es la segunda o tercera vez que me hospedo y los elevadores o falla uno o los dos y solo se pueden usas las escaleras, s los haces saber al personal y lo toma. Como algo normal.

Politiche della struttura

Istruzioni per il check-in

Tutto ciò che devi sapere per un check-in senza problemi.

Check-in

Check-out

Dalle 15:00 alle 23:59

Prima delle 12:00

Cauzione

USD 100 per accommodation on arrival.

Informazioni utili

Ulteriori condizioni e informazioni su questa struttura.

Servizi extra

Servizi aggiuntivi a pagamento che puoi richiedere.

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Prezzi per le prossime date

settembre 2026

dom	lun	mar	mer	gio	ven	sab
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $56	19 $57
20 $55	21 $51	22 $51	23 $51	24 $48	25 $47	26 $47
27 $47	28 $39	29 $48	30 $48

ottobre 2026

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Più costoso

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Prezzi in USD per 2 ospiti, aggiornati ogni giorno.