Sheraton Manila Hotel at Newport World Resorts

朝食とカクテルタイムのサラダは新鮮 失礼だがこの国ではなかなかのことだ。 今回はほぼ外出なしで籠りっぱなしだったが 快適に過ごせた。 小さな欠点を言えば室内清掃でタオルを1枚忘れたり綿棒や歯ブラシのセットを忘れたりが目立つかな。 日中は廊下に客室清掃チームが何処かしらにいるので声掛ければ事足りるけど。 スタッフはみなさん親切です。 ラウンジの食事も結構ボリューミーなので籠る方にはお薦めです。

Stayed one night here in Manila before heading to Boracay. Location was very convenient as the terminal 3 is right across the street. We enjoyed the dining facilities and the kids relaxed in the pool after a long flight from SFO! Definitely stay again.

Staff at the Sheraton club were fantastic

The property is safe, clean, has great dining options, good transportation options, good shopping options and walkable. The staff is friendly, the property shares a pool with the Hilton.

Nice rooms with large screen tvs and great breakfast at the Sheraton club as well as equipped computer room with printers as well.

Hotel decevant pour un sheraton avec une piscine sale qui fait plus penser a aquaboulevard, des transats usés et pas propre, pas digne du groupe et du prix, un repas piscine mal servi... La chambre etait au niveau

I would prefer a space for an adult infinity pool ...long thin rectangler and give a space to offer guests spa services...big pool was full of children

Excellent location for my business trip. Shared pool with Hilton Manila, the pool itself was nice. Rooms are smaller than Hilton but still clean and comfortable.

**Review of Sheraton Hotel, Resorts World Manila, Pasay City, Philippines** ⭐⭐⭐⭐⭐ I recently had the pleasure of staying at the Sheraton Hotel in Resorts World Manila, and it was an experience worth raving about! This 5-star resort exceeded my expectations in every way. First and foremost, the convenience of shopping is unbeatable. The hotel is located right next to a vibrant shopping complex, making it incredibly easy to indulge in retail therapy and explore various boutiques and stores. The on-site restaurants offer a fantastic selection of dishes, and the food is nothing short of delicious. The service was exceptional, with attentive staff ensuring that every meal was a delight. Security at the resort was top-notch, with friendly and professional personnel making every guest feel safe and secure throughout their stay. This attention to safety contributed to a relaxing atmosphere where I could truly unwind. The pool area was a highlight of my visit. It was clean and beautifully maintained, providing the perfect setting for a refreshing dip. The convenience of being able to order food and drinks while lounging by the pool made for a truly indulgent experience. Overall, my stay at the Sheraton Hotel, Resorts World Manila was fantastic. With its prime location, excellent dining options, friendly security, and pristine pool area, I highly recommend this resort to anyone looking for a luxurious getaway in Pasay glratchfordpropertiesllc.com gary ratchford

今回クラブルーム90㎡とhotels.comでは謳っていたがただのクラブルームキングだった。これはシェラトン側よりもhotels.com側の問題である。 またバスタブのない部屋でクラブラウンジ レセプションのマルコさんにバスタブの部屋に変更して頂いた。ありがとう。 さてシェラトンマニラアットニューポートはまずまずの立地で築年数も浅く綺麗だ。 2Fからカジノ、ヒルトンを抜けてニューポートワールドに行けばレストランもたくさんある。またここの5Fにはマッサージもある。（安くはない）1Fのカジノ内のマネーチェンジはそこそこレートも良い。 部屋の給湯設備は安定感が悪く熱くなったり冷たくなったりするが大きな問題ではない。 ラウンジは意外とボリューミィな食事で飲み物に関しては3時間近く飲んでいられるのでゆっくりたくさん飲まれる方には良い。 難点は廊下の人の声が部屋の中にも結構聞こえてきて、ハウスキーパーの方々の世間話まで騒音のように聞こえてくることだ。ハウスキーパーの方にはなるべく小声で作業をして頂きたい。 総じて良いホテルだと思います。

Had a small plumbing issue that was quickly resolved. Carpets could use a cleaning... but staff and room service were on point.

朝食とカクテルタイムのサラダは新鮮 失礼だがこの国ではなかなかのことだ。 今回はほぼ外出なしで籠りっぱなしだったが 快適に過ごせた。 小さな欠点を言えば室内清掃でタオルを1枚忘れたり綿棒や歯ブラシのセットを忘れたりが目立つかな。 日中は廊下に客室清掃チームが何処かしらにいるので声掛ければ事足りるけど。 スタッフはみなさん親切です。 ラウンジの食事も結構ボリューミーなので籠る方にはお薦めです。

Very clean and lots of friendly staff.

Beautiful clean hotel

Very clean rooms and friendly staff. Everything was well above my expectations. Will definitely stay here again!

The staff are friendly and the room is clean.

The hotel is close to the nice Newport Mall. You do not have to go out as you can access it through the casino. Our room was nice except that I had to request hand soap and body lotion when we arrived. Being a top hotel, it should have all the amenities upon arrival. The water in the shower gets cold and hot when in use. The bathroom door should have a handle. The mirror does not fog up when taking hot shower. Staff were all nice, friendly and courteous.

Since my previous stay, in my opinion the hotel has gotten worse. Housekeeping does not vacuum the carpet in the rooms unless you ask. In a 5 star hotel this should be automatic. Floor in room wax was peeling off.not good . The counter on sink stained. This was on the club floor, Housekeeping arrive late to clean room on weekends. This stay wasn't good, I stayed for 10 days, only one day was great, I will rethink my stays for future, if improvements aren't address.

We loved the hotel - the facilities, the room, the food at the buffet, and especially the pool. We just had problems with the staff: 1. Front desk during check in - he wanted me to pay for the accommodation AGAIN, despite booking and paying online, then he told me that my booking did not include breakfast (which it did), so he wanted me to pay for it AGAIN, 2. Housekeeping staff on the 2nd day - did NOT make up our room despite the sign turned on to do so, then did NOT refill essentials (water, coffee, etc).

The hotel was incredibly clean and comfortable. The staff was awesome. I would recommend it to anyone who is looking for a high level hotel!

The checkin knew I had a 5am flight and needed to be out at 2am to meet the flight and I had already stated I needed somewhere I could sleep and be ready for the next days travel, instead they put me on the 8th floor facing the airport and one of the busiest roads, on top of that children were playing in the corridor and a party was happening next door from 10pm until I left. The room smelt like someone had been smoking in it and the bathroom was very old and tired. Don’t get fooled by the bar, pool and restaurants. The place is not worth it. Bed was comfy though pitty you can’t sleep

Hotel and staff were great! We booked it as we had a 13 hour layover from Bali to Honolulu. We arrived Manila at 4:30 am so we had to book the hotel for the day before we arrived. Staff were very accommodating and allowed us a late check out at 2pm for our flight at 5:30 pm. On top of that Jeff upgraded our room to a deluxe room on the top floor. Hotel itself is very new, clean, and modern. We did not eat there as we just slept and had in room coffee and a shower. I actually did not want to leave. Highly recommended!

Been using The Sheraton whenever we visit Manila. But this year, things were just not quite right. Wife noticed little things that appeared to be cost cutting measures in our room. But the biggest problem we had was the water temperature of the shower fluctuated quite a bit. On this trip, both my daughters tagged along. They had their own reservations and also mentioned the water temperature fluctuating. Wife was not happy at all. She is alreadying considering to stay elsewhere on our next Manila visit. I like the Sheraton, but if the wife is not happy, we may have to makes changes to our future visits to the Manila area.

The hotel.staff are all wonderful and very accommodating during our stay. It was a memorable stay for the kids. Breakfast buffet was amazing too!!! Many selection and very yummy.. our room.is very spacious and the bed are both comfy!

是一個住宿費很好的體驗，但是房間的WiFi需要加強

The room was very nice and clean. Bed was very comfortable. The front desk, Lyka, was very nice and accommodating. Thank you!

Excellent location for my business trip. Shared pool with Hilton Manila, the pool itself was nice. Rooms are smaller than Hilton but still clean and comfortable.

I stayed here one night on my departure from Manila due to its proximity to the airport and my need for an early departure. The hotel was very nice and modern with a really nice room. I would absolutely stay here again if I needed to be near the airport. I ate in the bar, enjoyed nice food with great service and walked through to the adjacent shopping mall. In the morning I walked to the airport as it has an accessible skyway very close.

Basically a luxury 5 star resort literally on airport property with views of the runways. Excellent. Only complaint is that the hot water in the shower would be hot, then scalding, then hot again. You could time the scalding spurts to get out of the way, or just deal with lukewarm temperatures with an occasional hot spurt.

今回クラブルーム90㎡とhotels.comでは謳っていたがただのクラブルームキングだった。これはシェラトン側よりもhotels.com側の問題である。 またバスタブのない部屋でクラブラウンジ レセプションのマルコさんにバスタブの部屋に変更して頂いた。ありがとう。 さてシェラトンマニラアットニューポートはまずまずの立地で築年数も浅く綺麗だ。 2Fからカジノ、ヒルトンを抜けてニューポートワールドに行けばレストランもたくさんある。またここの5Fにはマッサージもある。（安くはない）1Fのカジノ内のマネーチェンジはそこそこレートも良い。 部屋の給湯設備は安定感が悪く熱くなったり冷たくなったりするが大きな問題ではない。 ラウンジは意外とボリューミィな食事で飲み物に関しては3時間近く飲んでいられるのでゆっくりたくさん飲まれる方には良い。 難点は廊下の人の声が部屋の中にも結構聞こえてきて、ハウスキーパーの方々の世間話まで騒音のように聞こえてくることだ。ハウスキーパーの方にはなるべく小声で作業をして頂きたい。 総じて良いホテルだと思います。

One complaint ... I made a reservation for three people. When checking in, the clerk told me that breakfast was included. When we went down for breakfast, only two people were included. I could have gotten a decent breakfast for three for half the price of one.

The customer service was very bad.

Staff were very friendly and accommodating.

The customer service was top notch. Hero at the Concierge desk assisted us with transportation throughout Manila. He even provided recommendations for tours in the area. The room was clean and housekeeping came exactly at the time described. The restaurants on site and shopping areas rival major U.S. cities. Our family will be returning to the Sheraton Manila hotel fpr future travel opportunities.

Hotel and staff were great! We booked it as we had a 13 hour layover from Bali to Honolulu. We arrived Manila at 4:30 am so we had to book the hotel for the day before we arrived. Staff were very accommodating and allowed us a late check out at 2pm for our flight at 5:30 pm. On top of that Jeff upgraded our room to a deluxe room on the top floor. Hotel itself is very new, clean, and modern. We did not eat there as we just slept and had in room coffee and a shower. I actually did not want to leave. Highly recommended!

Hotel charged different rate to the booked rate when checked in. When we realised that, i went back to the front desk after leaving the luggage in the room. Not enough front desk staff and had to wait a long time to speak to someone. I was promised that it will be sorted when I check out but it didn’t and I had to go through the same process again during checkout to get the correct rate. Water leakage from ceiling during our stay and offered to move to another room in a lower category without bath. Had to call to ask for another room with a bath wasting time and energy.

Disappointing service. Room was not ready and we had to wait. Even after we got in room had not been serviced properly. Then in the restaurant we waited a very long time for a simple meal and finally had to leave. They delivered it to our room. Place seemed disorganized. Not like other Sheratons we have stayed in.

My check inn was friendly and fast

From the staff to the property, it was 5 star service. We enjoyed it.

We arrive very early morning at the hotel very tired with no sleep, i ask the receptionist if they can accomodate us for early check in, she is very understanding and find us a room right away. Oh what a relief. Thank you Sheraton💮💮💮💮💮

It’s very nice.The room has more space and it’s clean.I like it it’s near the Newport world and airport.

Best location for travelers. It is very close to NAIA Terminal 3. If you only have carry on and one check in luggage, you can just walk to the runway entrance. And if you have more than 2 luggages the hotel staff will help you for free shuttle to terminal 3.

Close to airport.

Very close to the airport.

Direct indoor access to the Newport mall was a definite plus.

Location is perfect as it’s close to the airport .

Excellent location for my business trip. Shared pool with Hilton Manila, the pool itself was nice. Rooms are smaller than Hilton but still clean and comfortable.

It is close to the airport.

I stayed here one night on my departure from Manila due to its proximity to the airport and my need for an early departure. The hotel was very nice and modern with a really nice room. I would absolutely stay here again if I needed to be near the airport. I ate in the bar, enjoyed nice food with great service and walked through to the adjacent shopping mall. In the morning I walked to the airport as it has an accessible skyway very close.

Very good location, walking distance from the airport.

朝食とカクテルタイムのサラダは新鮮 失礼だがこの国ではなかなかのことだ。 今回はほぼ外出なしで籠りっぱなしだったが 快適に過ごせた。 小さな欠点を言えば室内清掃でタオルを1枚忘れたり綿棒や歯ブラシのセットを忘れたりが目立つかな。 日中は廊下に客室清掃チームが何処かしらにいるので声掛ければ事足りるけど。 スタッフはみなさん親切です。 ラウンジの食事も結構ボリューミーなので籠る方にはお薦めです。

Stayed one night here in Manila before heading to Boracay. Location was very convenient as the terminal 3 is right across the street. We enjoyed the dining facilities and the kids relaxed in the pool after a long flight from SFO! Definitely stay again.

One complaint ... I made a reservation for three people. When checking in, the clerk told me that breakfast was included. When we went down for breakfast, only two people were included. I could have gotten a decent breakfast for three for half the price of one.

Close enough to Manila International Airport. Secure property. Check-in staff were very professional and efficient. The upgrade was much appreciated. Bed and bedding were comfortable. A/C was just right. Breakfast buffet was quite extensive, but a bit pricey. Restaurant staff were very professional.

The hotel.staff are all wonderful and very accommodating during our stay. It was a memorable stay for the kids. Breakfast buffet was amazing too!!! Many selection and very yummy.. our room.is very spacious and the bed are both comfy!

Wonderful buffet, good access to shopping mall.

One of the best hotel experiences I have ever had! Staff was very friendly, room was very clean and the convenience of restaurants and shopping was awesome. Definitely recommend. 5 Star!

**Review of Sheraton Hotel, Resorts World Manila, Pasay City, Philippines** ⭐⭐⭐⭐⭐ I recently had the pleasure of staying at the Sheraton Hotel in Resorts World Manila, and it was an experience worth raving about! This 5-star resort exceeded my expectations in every way. First and foremost, the convenience of shopping is unbeatable. The hotel is located right next to a vibrant shopping complex, making it incredibly easy to indulge in retail therapy and explore various boutiques and stores. The on-site restaurants offer a fantastic selection of dishes, and the food is nothing short of delicious. The service was exceptional, with attentive staff ensuring that every meal was a delight. Security at the resort was top-notch, with friendly and professional personnel making every guest feel safe and secure throughout their stay. This attention to safety contributed to a relaxing atmosphere where I could truly unwind. The pool area was a highlight of my visit. It was clean and beautifully maintained, providing the perfect setting for a refreshing dip. The convenience of being able to order food and drinks while lounging by the pool made for a truly indulgent experience. Overall, my stay at the Sheraton Hotel, Resorts World Manila was fantastic. With its prime location, excellent dining options, friendly security, and pristine pool area, I highly recommend this resort to anyone looking for a luxurious getaway in Pasay glratchfordpropertiesllc.com gary ratchford

I stayed here one night on my departure from Manila due to its proximity to the airport and my need for an early departure. The hotel was very nice and modern with a really nice room. I would absolutely stay here again if I needed to be near the airport. I ate in the bar, enjoyed nice food with great service and walked through to the adjacent shopping mall. In the morning I walked to the airport as it has an accessible skyway very close.

今回クラブルーム90㎡とhotels.comでは謳っていたがただのクラブルームキングだった。これはシェラトン側よりもhotels.com側の問題である。 またバスタブのない部屋でクラブラウンジ レセプションのマルコさんにバスタブの部屋に変更して頂いた。ありがとう。 さてシェラトンマニラアットニューポートはまずまずの立地で築年数も浅く綺麗だ。 2Fからカジノ、ヒルトンを抜けてニューポートワールドに行けばレストランもたくさんある。またここの5Fにはマッサージもある。（安くはない）1Fのカジノ内のマネーチェンジはそこそこレートも良い。 部屋の給湯設備は安定感が悪く熱くなったり冷たくなったりするが大きな問題ではない。 ラウンジは意外とボリューミィな食事で飲み物に関しては3時間近く飲んでいられるのでゆっくりたくさん飲まれる方には良い。 難点は廊下の人の声が部屋の中にも結構聞こえてきて、ハウスキーパーの方々の世間話まで騒音のように聞こえてくることだ。ハウスキーパーの方にはなるべく小声で作業をして頂きたい。 総じて良いホテルだと思います。