La Quinta Brunswick/Golden Isles

The pool was not very clean. Breakfast food was cold all 3 mornings.

One of the elevators was not working properly

There are 2 elevators and only one was working at check in. When we were checking out, neither were working and there wasn’t any staff to help people bring their suitcases down.

This is the third year we r here and the charging station for our car is STILL not working..whats with that?!?! Room floor was dirty as was shower. Toilet paper holder almost falling off. Things definitely need attention

Great property but the pool could be better maintained . Besides that a 9/10 stay !

The hotel has several guest rest and relax areas. Ranging from a great pool area to outdoor chest game on one of the lawns. The multiple fire rest areas are beautiful. Staff was friendly and very helpful.

It was nice, the only problem was there was only one employee working, so had to wait to be served at the bar.

Room was spacious and clean. Shower was exceptional. Breakfast was well done. Staff was helpful and very professional. Parking was well lit and close.

Great they had a Tesla charger.

Electric car charging stations in the parking lot and they are working. Only the two Tesla ones are working but I have an adapter to plug into them. Check in was very quick and the person who checked me in was very friendly.

I was so disappointed with this room. The room was FILTHY!!. Mold in every corner of shower and CAKED on shower head...:( ugh! The chaise had stains visible all over it. I would even put my suitcase near it. The door had stains wiped up and down the back of it. I could go on but I do know I will never patronize this hotel chain again

There was hair all in our bed like the sheets weren’t washed. We checked in pretty late, and tried to call down to front desk and it didnt get picked up to handle the situation. Had to sleep on top of the comforter

Mildew around the bottom of the shower. Door handle on our room entrance door broke. Back on desk chair was broken. They need to focus on cleanliness and maintenance. Brandon at the front desk was excellent to get the door fixed.

Disappointed on who dirty the shower was

Breakfast was good, gym was nice. Floors in the room were disgusting, I’d not walk on them barefoot. Mold in the shower and the sink water was all or nothing. Shower doors would not stay open. Had to wait on front desk staff then she didn’t advise when breakfast was, where the elevators were or anything about the property

Was not clean it had mold on showerhead , air vent in restroom didn’t work , had multiple roaches and front desk didn’t help much , room and hallway smelled.

Stayed here for a quick trip, just 2 nights. Housekeeping never came to clean our room, offer fresh towels or more toiletries. Pool wasnt cleaned daily either. The breakfast was okay because they had a waffle maker. Theres absolutely no lighting in the room so its very dark and dim. Wouldnt come back but it served its purpose

Sheets were messy, wasn’t sure the bed had been made. Bathroom was clean but there was a dead cockroach .

Room smelled like mildew/mold. Water settled in floor after shower. There were spots on the walls that were just caulked and not painted over.

I frequently stay here. The place has positive features. Location, amenities, etcetera. The cleanliness has declined. This stay, i found the floors sticky, the shower was not cleaned properly. Stains on the couch.

The room was very dark and bottom of shower stall was mold all around. Everything else was ok.

Hotel is pretty new, so I was expecting better conditions. The laminate flooring in the room had a slight greasy film that I only noticed after walking barefoot on it at bedtime. The snack shop in the lobby only had Doritos and candy bars, but that's not a huge deal. The biggest problem I dealt with besides the floor was the noise from the upstairs tenants until midnight. Very thin wood flooring structure means steps, slammed doors, dropped shoes, etc kept me up pretty late.

The internet between 4:00 and 7:00 PM was very limited. Only one bar on the connection caused the connection to disconnect frequently. After 7:00 PM there was full internet service available. Also, the employee at the main desk said that no one else had complained, therefore: thought there was no problem.

Bed comfortable, but AC thermostat didn't allow cooling, with 100 degree weather outside, just blasted out heat. Most uncomfortable by morning. Receptionist was not apologetic, just mentioned she'd tell maintenance.

Walk in shower floor was so slick, it was very dangerous.

Too many barking dogs and the air conditioner was extremely noisy and rattled

The receptionist at check-in (with the heart-shaped eyeglasses) was WONDERFUL! So cheerful and patient even though the computers were having problems when I checked in. My room was spotless and comfortable, except for one thing: why is the room so dark? I'm a senior citizen. With every lamp lit, the ambient light was still too dim to read a book.

This was the nicest La Quinta I have stayed at. Although the area around is not very nice, the hotel itself is clean and the staff is friendly. The bathrooms all have stand up showers with good water pressure. Plenty of towels. Bed was comfortable, however the pillows were very thick (I prefer a thinner pillow). If you are staying in Brunswick, I would recommend staying in this Hotel.

Staff was very nice. Buffet was good. Nice room but needs some overhead lighting.

A/c noisy. Can only run on high to cool. Set it to low and it blows hot air. Need to replace all the a/c control panels to set easy. Refrigerator ran constantly. The plate on the shower handle not attached. Whoever that tried to fix a hole did a lousy job. Couldn’t smooth the patch work and paint job was lousy. Direct Tv guide channels didn’t work right. Would never stay at another Laquinta hotel again. Kids should be on the first floor staying. Running around can be heard below

I accidentally left some very expensive jewelry in the bathroom and the staff held it for me to pick up after I called to see if it was found. Cudos for the honesty!!

Receptionist, Kelly, was exceptional. Our room was not ready so she worked successfully to find an alternate room. Room clean, bed comfortable.

We could not check in as the computer seemed to be down and the employee behind the desk was getting very agitated and cursing out loud. Scaring many of us guests. The guests in the lobby were either trying to check in or had issues with their room keys and couldn’t get back in their rooms. We left and went to another hotel as we didn’t want to stay there under those conditions. The employee didn’t try calling anyone. He was just hanging on the keyboard, grunting and cursing out loud. Scary situation

The title is a question because the staff is looking for feedback and how to make your stay better. Multiple times and multiple staff asked. Attention to service and the facilities was constant, but not too much. They cared about your experience Good price and pet friendly. Breakfast varied daily and better than just cereal and muffins. Housekeeping daily asked what we needed. Reception resolved a checkin issue by upgrade at no cost. Ladback but attentive sums it up. A chance for us to relax. We were there for multiple nights and will stay there next time in town.

young lady at front desk was especially helpful

Not impressed. Had to change rooms because of faulty heating system in room. Staff at front desk was very aloof and uninterested. Won’t return.

Property and room was very clean and we felt safe in the area. Disappointed in the HVAC system. Cool air was not regulating properly overnight to where we were very hot, uncomfortable and had problems sleeping. Reported issue to management. Due to uncomfortability, we felt some level of credit should have been extended, but none was offered for our discomfort and inconvenience.

Every time I book this location through Expedia and pay at the hotel, I get 2 pending charges for the total. So for 1-2 days, 2 pending totals are in my AMEX. Today, I was charged once (ok) but the other pending exact charge still is pending. Will it stop off? Be charged and get a credit??? Come on… why can’t this be figured out. The GM was helpful in “reversing” charge or something, but this needs to be straighten out. Now I have to check my AMEX every day and see what happens. I notified AMEX so they are documenting the issue. Let’s get this fixed!

There was a shirtless staff member at the front desk when I arrived. My room, cleaned by Shamika, had dirt on the bed, mold in the shower, and a filthy garbage can. I’ve stayed here nearly every month for the past two years because it’s a convenient halfway point between my home and my daughter’s, but I will not be returning after this experience.

We arrived to our room for bed around 11:10. Pulled the covers back on the bed and was hit with a putrid smell. It was the pillows. It was so terrible it made the top portion of the bed smell awful. I called the front desk and asked for fresh pillows and was told “ unfortunately we have no extra pillows” I asked to exchange from an unused room, was told “ unfortunately we are fully booked.” So unfortunately I can’t help you! We slept with one pillow wrapped in a towel and placed the remaining towels over the bed. Not comfortable at all, hardly slept and the next day was our “ fun day.” Unacceptable for what I paid for 2 nights. This hotel was our go to place since we visit the area often. The next morning, I saw Jessica from housekeeping and she agreed the pillows needed to be thrown out and immediately replaced all 6.she apologized and said we always have fresh new pillows for guests. The person I spoke to at 11:10 would never enunciate her her properly but I was told by the front desk, Dana was working the previous night. This person could have taken 3 minutes and made our stay great but instead she choose to make it horrible. We won’t return to this hotel and will let ppl know why. I would have even walked down and gotten the pillows so she didn’t have to bring them. Also I was told she told the AM crew she refused to get the pillows for me. I just don’t understand.

Bambi, receptionist, is very friendly and knowledgeable. Room very clean and large. Pet fee of $25 much more reasonable than other hotels with large pet walking areas. Several restaurants close to hotel. Near I-95 for easy access.

Good location.

Nice and clean, good location, friendly staff. Overall a very good stay.

Easy access from highway

Great location for park but near railway line

This is a go to hotel for me. Great highway access and great location for restaurants and shopping!

Property is very convenient to 95. There is a casual dining restaurant that is within walking distance.

Great location in relation to historic downtown.

Great location off I95. New hotel. Large room. Bright lobby.

Very convenient to 95.

The light by one side of the bed didn’t work (room felt dark). We had a flashing light coming into our room from outside, curtains weren’t long enough to keep the light out. Shower head not working properly, and we had a hard time getting the soap off. Breakfast selection poor, no meat, a large warming tray had an “Out of order’ sign on it. I got a glass of milk at breakfast buffet, went back to my room, had a large swallow of milk, and it was sour ;made me sick to my stomach). I will NOT stay there again-the price of the room is too much for what you receive.

Hot items on breakfast cold, not a variety of items at all.

The pool was not very clean. Breakfast food was cold all 3 mornings.

The parking area felt safe. It was the breakfast that was a disappointment. We were told when we checked in, breakfast was served at 6:00 Am. We wanted to get a early start. So we went down at 6:40. It doesn't open until 7:00 on the weekends. So we waited, because we have stayed here before and breakfast was good. 7:00 comes they open the doors to let us in. We get our breakfast and everything is cold, and they just opened up. Also our A/C didn't work. It was a disappointment this time. We have a reservation on the 21 of this month. Hopefully it will be better.

Staff was extremely friendly and available. Room size was good. Overall cleanliness was decent but there were some areas ( especially in the bathroom) that have been neglected. There were a lot of options for breakfast but there was not enough for the amount of people staying there. It was eventually replenished but too late for those of us with time constraints. Pool area was nice.

My wife and I went down for breakfast this morning at 8:50. Sign on door says breakfast is from 6 - 9 am, however the door was partially closed, all food was gone and the person cleaning the counters very rudely told us she was closed. For ALL the food to be gone means that she must have started to close up by 8:30 or so. Manager took $25 off our bill but the early shutting down and rudeness are inexcusable. Marco Tomaso 518 475 0109

The hotel was definitely nice and new. Rooms were super clean. Plenty of room for the puppy to go outside and do her business. Also, the pet fee was very reasonable. Everyone seemed very friendly. I only complaint is the breakfast was awful! Potatoes were completely raw. The gravy didn't have any biscuits to go with it and there was no other meat options. So someone that is watching their sugar intake didn't have much to choose from other than a hard-boiled egg. I was shocked since the other review is all say that the breakfast was amazing. I did not have that same experience.

Very nice hotel. Breakfast could use some work but all together a convenient location.

Hotel is in good condition, daily new, good amenities for fun like basketball court, pool, barbecue areas, etc. Don’t select based on included breakfast. It was scheduled to end at 10am today and we arrived at 8:56am to nothing but cereal so we served ourselves cereal and then there was no milk so dry cereal was it. No replenishing of anything for the 30 mins we sat in the lobby.

Perfect stop from Pennsylvania to Disney World! We drove 16 hours and La Quinta provided everything we needed to end an exhausting day. Perfect breakfast, too! Lovely room. Great bed! Friendly & helpful staff!