Name: Comfort Inn & Suites
Address: 31 Community Road, Napanee, Canada, Napanee, Ontario, CA
Price range: $90–$201 per night
Rating: 8.5

What guests think

Most feedback highlights friendly, accommodating staff; clean, often modern and spacious rooms; ample on site parking; and a hot breakfast that many guests enjoy, alongside pet friendly stays and quiet nights for many.

Some reviews note housekeeping gaps or cleanliness lapses (hair or bugs), occasional rude or unresponsive service, and noise from hallways due to limited soundproofing. The pool is popular but small, and a few guests mentioned heavy chlorine or a chilly pool room. Walkability is limited, with most dining options a short drive away from the hotel near Highway 401. Overall, Comfort Inn & Suites suits road-trippers and families seeking a straightforward, comfortable stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The indoor pool is popular with families and generally warm, though it’s small and a few guests noted heavy chlorine or a cool pool room. Free on-site parking and pet-friendly stays are frequently mentioned.

Related guest reviews

10

Constance

Jul 8, 2024

·

Stayed 1 night

We appreciated the clean, comfortable, and spacious room. The staff was welcoming and helpful. There were many dining choices. We enjoyed the special at Napanee's Fish and Chips.We also were happy for the free parking and the variety of breakfast choices.

8

Péo

May 25, 2023

·

Stayed 1 night

Close to the 401 Complimentary breakfast is good. Free parking and clean hotel

10

Betty

Feb 24, 2025

·

Stayed 1 night

We enjoyed the warm water in the pool. We wondered why there wasn't a safety latch on the door as a worker accidentally came in our room by mistake.

10

Jane

Dec 14, 2025

·

Stayed 2 nights

Clean room, staff were courteous, the breakfast was very good. Use of the pool, I enjoyed having a relaxing time in the pool.

10

Barbara

Sep 19, 2024

·

Stayed 2 nights

The pool was great. Clean and heated to a nice temperature.

10

Neil

Aug 28, 2024

·

Stayed 2 nights

Great location off the 401 yet quiet area with green grass to make dog walking and smoking for those who needed it. The pool was unexpectedly warm and the salt water soothing after a busy day. The free breakfast was served by a terrific young lady and all the staff were engaged and friendly.

8

Jessica

Dec 3, 2025

·

Stayed 1 night

Very clean, large breakfast area with a great breakfast. Pool was a good size but A LOT of chlorine . Burns your eyes just by stepping in the room . Overall, it was a great stay, great price and would absolutely dtay here again

10

Cathy

Oct 26, 2025

·

Stayed 2 nights

As always, we enjoy this Comfort Inn. The grandkids love the pool. Breakfast is good too!

8

MARK

Apr 22, 2024

·

Stayed 1 night

The property isn't far from the 401 which is great. The HUGE Flying J is far enough away to not cause noise issues. But the hotel layout is VERY STRANGE with the front desk actually located in the basement. Pool is on first floor. It's a small hotel 3 floors. The pool is TINY.

10

Micheline

Apr 27, 2023

·

Stayed 1 night

Friendly staff. All the amenities you could want. Pet friendly. Convenient location.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews commonly praise clean, well-kept rooms and public areas. A smaller number report lapses like hair or dead bugs, and occasional bathroom or pool upkeep issues.

Related guest reviews

6

Cara

Jul 9, 2025

·

Stayed 1 night

My room was very dirty. There were many dead bugs in the room. When I pulled down the sheets there was long strains of black hair on the bed. The location was good, and the staff was friendly, but I was not happy with the condition of my room.

8

Phil

Jul 15, 2023

·

Stayed 1 night

Great spot for a night or two. Clean mostly - carpets not so much but beds bathroom very good!

8

DONALD JOHN

Dec 12, 2025

·

Stayed 2 nights

I stay here on multiple occasions during the year. Staff is always pleasant and accommodating. Rooms are in excellent condition and clean.

2

Michael

May 29, 2023

·

Stayed 1 night

Room had urine stains on seat and garbage on floor

6

Kim

May 9, 2025

·

Stayed 1 night

Desk staff super friendly. Pool not available and no notice sent prior to check in. Machinery for breakfast also not working My room didn’t seem to have been thoroughly cleaned (hair in shower and garbage in the coffee nook Disappointed

10

Jeff

Oct 6, 2025

·

Stayed 1 night

the window sill had a few dead flies in it, but other then that it was a enjoyable stay. I would definitely stay here again

8

Carol Ann

Oct 26, 2025

·

Stayed 1 night

A very good experience overall. The room was spotlessly clean with a comforable bed and quiet location. The temperature in the room and building were very comfortable. Breakfast was good with plenty of choices. I would be happy to return.

10

Sylvie

Jun 8, 2024

·

Stayed 1 night

Great stay at this comfortable and clean hotel. Would stay again!

2

Nicole

Nov 9, 2025

·

Stayed 1 night

Disappointing and discriminatory stay. I waited at the front desk until I rang the bell. The staff member apologized, saying she was watching Facebook reels. I checked in and found the room dirty—dead bugs and hair on the floor. Too exhausted to switch rooms, I cleaned it myself. Noise from above and slamming doors made sleep impossible. At 11:08 a.m., I was woken by aggressive knocking. Deb told me I was past checkout. I apologized and packed quickly. At checkout, Deb said she added a $20 dog fee. I asked if service dogs are charged—she said yes repeatedly. When I clarified mine was a working service animal, she demanded proof of disability, which violates ADA law. She then threatened a $40 late checkout fee instead. I showed timestamped photos of the dirty room. She accused me of lying and refused to acknowledge the evidence. No apology, no accountability. This was one of the most unprofessional, disrespectful experiences I’ve had. Guests with disabilities deserve lawful, honest, and respectful treatment.

10

Bradley

Oct 19, 2024

·

Stayed 1 night

Everything seemed very new and clean. Staff was very friendly and accommodating.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, comfortable, and often spacious, with good beds. Some guests mention limited soundproofing and intermittent maintenance issues (e.g., AC/heat noise, low water pressure, broken fixtures) and a few units with poor views.

Related guest reviews

2

Suzanne

Nov 1, 2025

·

Stayed 1 night

New and clean property. Room was nice. Got about 3 hours sleep as parties going on in the hallway until 3:30am. Complained to front desk and they did come up once, but no follow up. THIS is the reason why people book Air BNBs rather than hotel rooms.

6

Ricky

May 25, 2025

·

Stayed 1 night

Room given we literally had a wall blocking the view.

8

Ellen

Dec 27, 2025

·

Stayed 2 nights

Comfy beds and sheets. Helpful staff.

10

Oksana

Jun 16, 2025

·

Stayed 1 night

Everything was great - room was clean, delicious food, easy check in, working elevators, friendly staff. The only downside is that room is not soundproof, and I could hear people in hallways and in the nearby units.

10

Jocelyn

Jun 4, 2025

·

Stayed 1 night

Very clean and modern!

10

Gayle

Nov 6, 2025

·

Stayed 1 night

Very pleasant staff. Rooms are good and beds comfortable. Didn't have breakfast this time but I find it very good. I recommend.

10

Suprojit

Nov 8, 2025

·

Stayed 2 nights

Good rooms, newly renovated it seemed. The breakfast is hot and not bad considering the price. There was just this weird constant sound from the AC which kind of bothers you all night.

2

Faride

Sep 1, 2025

·

Stayed 1 night

In general everything was good. Unfortunately, shower head was broken and spraying water to the ceiling, outside the bathtub, I called the front desk and explained the problem. They said that they did not have a resident handyman. I suggested that if they had a set of pliers, I could most likely rectify the problem. They did not have one. By the time the handyman. I would be gone. They had no alternative option for me. No one apologized.

8

Kam Jun John

Jun 29, 2024

·

Stayed 1 night

Everything was good about this stay, just except the fact that the water pressure was super low, it felt like someone was peeing on me but that’s about it!

8

Shannon

Apr 21, 2025

·

Stayed 1 night

Great staff. Delicious breakfast. Clean rooms. We had a great stay except there was some banging in the walls (not sure if it was the pipes), beside my bed, making it difficult to sleep. The heat wasn't working in our room either. The front desk offered to send someone up to fix it but it was pretty late at night, so we declined. Other than that, I highly recommend this hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, welcoming, and accommodating. However, a few reviews cite slow or unhelpful responses and isolated rude interactions, plus inconsistent housekeeping during multi-night stays.

Related guest reviews

10

Leah

Mar 13, 2024

·

Stayed 1 night

Amanda, Krista, and John are all amazing hosts and wonderful staff to interact with. Check-in and check-out were easy. Amanda, Krista, and John, all personable, professional, kind staff to speak to. Would help you with any need or inquiry. I would go back to the Comfort Inn because of their stellar customer service and friendliness. Amanda, Krista, and John, I would like to thank you for sharing your experiences and for chatting with myself and my folks. As well, the beds are super comfy and rooms clean. We would visit again! Great location and easy parking, accessible to the highway and nearby to all amenities.

8

Tony

Aug 19, 2024

·

Stayed 3 nights

We have stayed here before and had a bad room view, so we were told the next time to get a Parking lot view, and we did. That was great. We arrived and the staff were super friendly and helpful. We were told that we were given a Handicap room with the requested King Bed. Not sure why they gave us a room with low switches, but the extra bars were helpful. The room was great, the view was nice, and the hot breakfast was very good. The only issue we had was the service. For a three night stay, we had ZERO Room Service. No garbage pick-up, had to use our damp hand towel, and almost ran out of Toilet Paper. We do not care about making the bed, but for the price, they could come in and replenish. Other than that, a nice stay and very comfortable and spacious modern rooms.

10

Janet

Nov 30, 2025

·

Stayed 1 night

Front desk service. Quick professional and friendly

8

Linda

May 20, 2025

·

Stayed 3 nights

Girl at front desk very rude

4

Jose

Dec 10, 2025

·

Stayed 1 night

Messaged the hotel to change my reservation and never received a response.

10

P

Aug 31, 2025

·

Stayed 1 night

Staff were friendly and accommodating. Room was clean and comfortable.

2

Nicole

Nov 9, 2025

·

Stayed 1 night

Disappointing and discriminatory stay. I waited at the front desk until I rang the bell. The staff member apologized, saying she was watching Facebook reels. I checked in and found the room dirty—dead bugs and hair on the floor. Too exhausted to switch rooms, I cleaned it myself. Noise from above and slamming doors made sleep impossible. At 11:08 a.m., I was woken by aggressive knocking. Deb told me I was past checkout. I apologized and packed quickly. At checkout, Deb said she added a $20 dog fee. I asked if service dogs are charged—she said yes repeatedly. When I clarified mine was a working service animal, she demanded proof of disability, which violates ADA law. She then threatened a $40 late checkout fee instead. I showed timestamped photos of the dirty room. She accused me of lying and refused to acknowledge the evidence. No apology, no accountability. This was one of the most unprofessional, disrespectful experiences I’ve had. Guests with disabilities deserve lawful, honest, and respectful treatment.

10

Julia

Sep 10, 2025

·

Stayed 1 night

The rooms are big and very clean, but the best thing about this property is the staff…very friendly and helpful!

10

Marieke

Mar 21, 2025

·

Stayed 1 night

Easy to get to, helpful staff, fantastic free breakfast included, great price point and sooooo quiet!! Thank you :)

10

Sandra

Apr 6, 2025

·

Stayed 1 night

The staff were friendly and accommodating. We were there for a competition and we were able to get rooms on the same floor. We had a great time.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Conveniently just off Highway 401 in a quiet area, with easy driving access to shops and restaurants. Walkability is limited.

Related guest reviews

10

Lucian

Sep 5, 2023

·

Stayed 3 nights

It looks new, in good condition, clean, and well-maintained. Nice pool, and a good breakfast. Not too much space around for walking.

8

Megg

Oct 6, 2025

·

Stayed 1 night

Very conveniently located one minute off the 40 one. The hotel is clean, it is undergoing a bit of a facelift right now which obviously needs to happen at some point, but it meant two of the floors had some construction going on. Breakfast was great for a complementary free breakfast! I travel a lot for work and this free hot breakfast feature is not often fantastic so I was very impressed. Also, the women working at the front desk both the night before and the morning we checked out were excellent.

10

Ronald

Sep 17, 2025

·

Stayed 1 night

Good access to the highway. Clean rooms

10

Leslie

May 23, 2024

·

Stayed 1 night

Not much around to do and restaurant options are limited Property itself was very decent

10

Brenda

May 16, 2025

·

Stayed 1 night

We were able to book while on the road. It was just off the highway. There was a restaurant and coffee shop nearby.

8

Andrea

Feb 17, 2024

·

Stayed 1 night

Basic stay clean. Close to the highway - very good location.

8

Dirk Thomas

May 27, 2024

·

Stayed 1 night

Gut am Highway gelegenes aber ruhiges Inn Hotel

Translate

8

Amey

Feb 18, 2024

·

Stayed 1 night

It was new and clean and conveniently located.

10

Shahriyar

Sep 6, 2025

·

Stayed 2 nights

We stayed at Comfort Inn for two nights while exploring Prince Edward County. The rooms were spacious and clean and the amenities like the pool and free hot breakfast were great. The location is ideal being just off the 401 and there are plenty of dining options just a short drive away.

8

Charles

Aug 11, 2024

·

Stayed 2 nights

It was close to 401 but not so close that you heard the traffic

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The free hot breakfast earns frequent praise for variety and taste. Some guests encountered items running out, equipment issues, or basic coffee/utensils.

Related guest reviews

6

Kim

May 9, 2025

·

Stayed 1 night

Desk staff super friendly. Pool not available and no notice sent prior to check in. Machinery for breakfast also not working My room didn’t seem to have been thoroughly cleaned (hair in shower and garbage in the coffee nook Disappointed

10

Jane

Dec 14, 2025

·

Stayed 2 nights

Clean room, staff were courteous, the breakfast was very good. Use of the pool, I enjoyed having a relaxing time in the pool.

10

Patrice

Sep 23, 2025

·

Stayed 1 night

Friendly welcoming staff at front desk. Breakfast could have been replenished better to serve all customers equally. Arrived to breakfast for 9:30 and 3 items had run out and were not replenished. Had to clean our own table before being able to sit down.

8

Robert

Dec 29, 2024

·

Stayed 1 night

Our room was good , but a constant hum from a fan or motor during the quiet part of the night was annoying. The include breakfast was great on presentation, but poor on quality and one person staff, not attentive. Food was cold by the time you brought it to your table.

8

JOSEPHINE

Aug 12, 2024

·

Stayed 3 nights

It was a really good hotel with great staff. If I could recommend one thing, it would be to redesign the breakfast menu. I would have enjoyed fresher items and less sugar in the offerings.

10

Gordon

Jul 1, 2025

·

Stayed 4 nights

Excellent breakfast. Attentive staff. Highly recommend.

8

Jessica

Dec 3, 2025

·

Stayed 1 night

Very clean, large breakfast area with a great breakfast. Pool was a good size but A LOT of chlorine . Burns your eyes just by stepping in the room . Overall, it was a great stay, great price and would absolutely dtay here again

10

Simon

Aug 10, 2023

·

Stayed 3 nights

Good place reasonable close to Sandbanks without breaking the bank. Have to get up early to have the good stuff at the included breakfast, otherwise everything was perfect

8

David

Feb 4, 2023

·

Stayed 2 nights

Breakfast resto uses cheapest possible plastic forks which bend under the slightest pressure. You can use them like a spoon to shovel scrambled eggs but you can’t use them with a knife to cut a sausage patty or spear a piece of potato.

10

Dan

Oct 16, 2024

·

Stayed 1 night

Great breakfast and staff

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$95
February	$86
March	$100
April	$102
May	$112
June	$119
July	$146
August	$160
September	$132
October	$111
November	$108
December	$100

Su	Mo	Tu	We	Th	Fr	Sa
				1 $120	2 $151	3 $163
4 $105	5 $124	6 $124	7 $124	8 $124	9	10 $149
11 $90	12 $124	13 $124	14 $124	15 $124	16 $182	17 $182
18 $116	19 $124	20 $134	21 $134	22 $134	23 $187	24 $182
25 $126	26 $134	27 $134	28 $134	29 $201	30 $197	31 $197

Comfort Inn & Suites

Prices for Comfort Inn & Suites

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Room, 1 King Bed, Accessible

Standard Room, 1 King Bed

Guest reviews of Comfort Inn & Suites

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Comfort Inn & Suites

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $176
20 $102	21 $124	22 $142	23 $130	24 $120	25 $179	26 $195
27 $105	28 $124	29 $124	30 $117