AC Hotel by Marriott Dallas Frisco

Great hotel, staff and location. Parking is a bit cumbersome with either vale or public parking around the corner.

The hotel is absolutely beautiful, staff was wonderful and lots of amenities! We had never been there before and parked in the parking garage, then had no clue where to go. There are no signs or info telling us how to get to the entrance of the hotel. We ended up walking all the way around in the cold and after about 20 minutes came to the entrance. We asked if there is an easier way to get to and from the garage, as we hadn't brought our stuff in yet. They told us we could go through the pool area. We walked into the pool area and there was a couple in the pool not caring they were in a PUBLIC share space with there intimate moments. I had my daughter and just got her to the door. When we came to go back through to get in, they were clearly doing the deed in the pool and could be seen from the windows all around the pool! To prevent my kid from seeing anything else she didn't need to, we once again walked all the way around the hotel. When we finally made our way to the room, it was beautiful but they had the heat cranked up and very warm. We turned on the AC. It was cold out, so I figured they were just trying to keep us warm, but it was very warm. We do love the hotel and I didn't complain about the pool incident cause it was closing and we had no other need to be in there having to see it!

Would have loved if the pool was heated but otherwise a great hotel.

-No self parking. Plan for $25 per day valet parking only. -No food room service on the weekends. (So weird) -One luggage cart for the hotel, so you'll never see it.

Here’s a hotel plan: build a 250 room hotel with two luggage carts. Make your guests get some exercise lugging all their luggage up to the room, and then back down when they leave. Oh yea, then charge them $22 a day to park in a garage three blocks away.

A really lovely hotel. Would come back. Also great bar area with dinner menu.

Property was amazing. Unfortunately, parking is horrendous. They have valet service which is $25 per day. I also don’t care for not having access to my car. The app they use though, is pretty cool. Also, they offer breakfast for a price. It’s European style and not really worth the money. Overall, it was a good experience.

Everything was great! The only negative thing for me was that the parking spots are limited therefore you have to pay for overnight valet.

I liked having the indoor pool and proximity to local area

Very nice property! Only thing that’s tough is parking, but would definitely stay again!

Really clean rooms. 10 out of 10 for the facility being up to date and modern

Cleaning crew did not tidy up or restock my room with fresh towels, coffee, toilet paper or sheets for the 4 nights I stayed there. Not even if I specifically asked the lobby for it on the morning of day 3. Bar staff was great though

They do not have onsite parking. Good luck finding free parking on the street. If you do you will have to walk from where you parked to the hotel. Parking can be as far as a block away or more. Or you can park in the parking garage which is unattached, behind the hotel, and across the street and get charged $20 a day for it. It is one thing to charge for parking, I have experienced this with other hotels. The difference is those garages are attached to the hotel I am staying in. They have also had onsite parking available. The other issues I had were multiple hairs on the the bed and an extremely loud rattling noise when the shower is running and kids running up and down the hallway being loud, going in and out of the room across from us. Very unpleasant stay and will not return.

Everything was immaculate

I was really disappointed in this hotel. The gym is on the 2nd floor and the whole second floor smelled like the gym. The view from the window on the second floor is of only the top of the roof of the building. The window inside the room was dirty with an impression markings of a whole body and hands. The coffee maker was crusted with a white substance. There are no options for food in the snack area if food is needed after the restaurant has been closed.

Housekeeping didn't clean the room deapite being asked twice and reception mentioning they will Parking is not free for guests and finding a street parking is near impossible

There was a big muddy stain on the rug it looked like from a dog. I asked them to change it out and they didn’t. Our room was never cleaned so the 2nd night we came home to a dirty room and no coffee in the morning. Nobody was at the front desk

Super clean and comfortable stay very quiet

Clean and modern hotel. Very friendly and welcoming. Room spacious, lighting is superb, very clean and so convenient. Also great value for the money. I loved this place!

We were in town for a baby shower. We stayed over for one night only. The Hotel stay was great. The room was clean, the hotel was clean. I have nothing negative to say.

The bed was uncomfortable and the parking garage was too far.

I like that the staff was friendly and room was clean. I don’t like the mattress, the doors shuts too loud, and it’s not quiet.

There is no microwave in the hotel very terrible experience

The hotel is nice and walkable to The Star entertainment area. The bathroom space is tight and hard for two people to be in the space at the same time. We did not have soap of any kind (bar, hand, bath) and had to use shampoo. We called the night before and day we were leaving for service - it didn't show up which was disappointing. Self-parking is expensive at $2 difference from valet! Especially considering you're in the middle of a field.

The area was great. The room overall was fantastic. The bathroom door was the only thing i didn't care for. It was frosted glass. It was just strange to me and my coworker that was staying with me.

Was here for one nite and it was clean, comfortable, conveniently located for my needs and reasonably priced. Linens were nice; room and hotel were spotless, breakfast in the am was good and quick with several choices. desk staff were very helpful. Area is not physically inviting, but I didn't feel unsafe; lighting controls in room were funky - could not turn entrance way lite out and still turn on the bedroom lights.

Hotel was nice and clean, however the smoke detector at the edge of the bed blinks bright so it was hard to stay asleep (called the front desk and they said that’s normal and that’s their number one complaint)

I love staying here when working in Frisco. Big rooms. New. Great air conditioning and big bathroom nice products. Walkable to lots of restaurants

The double bed room has small maybe full size beds.....real small room..

Clean and modern hotel. Very friendly and welcoming. Room spacious, lighting is superb, very clean and so convenient. Also great value for the money. I loved this place!

Be prepared to have to walk from the garage to the hotel. After checking out we notice we were charge a bogus dining fee after never having eaten at the hotel. Called 3 times to ask them to correct the charge and was never helped.

Great property. All staff professional and friendly.

We chose this hotel for its pet friendly policy. And we were fine with signing the pet policy that just about every hotel with this amenity seems to have. But the front desk staff were not well trained for this and the young man checking us in did so in a pretty hostile and condescending way, as if we couldn’t or wouldn’t sign the form and consent to the additional fees for each night. I guess his bad day was contagious because the young woman who worked for the hotel that was nearby at the desk never looked up from her phone and was scrolling on socials and even rolled her eyes at some point in the conversation. The snacks in the shop were healthier than most, and I appreciated the opportunity. The buffet was a lot of money for not much and the person working that area was acting strangely and by that it seems like they were maybe on drugs or had missed a scheduled dose of very necessary drugs. Sorry I know that vague and judgy. We were the only people there and it took 30 minutes to get 4 scrambled eggs and meats we said we didn’t want. Just confusing, and maybe language was more of a barrier than we realized. I don’t know if this was a newly opened hotel or a recently revamped property, but the only guy who seemed to want to be there at all was the valet, who was friendly and helpful.

Arrived at 2am due to flight delayed. Shannon at the front desk wouldn’t even let us check in to our room which we already prepaid with Expedia. Waited until 3am and had to book another room with them and they wouldn’t refund us for what we already paid with Expedia. Stayed here everytime we’re in Frisco but this would be our last. Worse customer service ever.

Great experience this weekend at the AC Marriott Hotel! We were welcomed by staff with friendly smiles and always asking if we needed any help or services. They helped me with the parking garage and just super kind whenever I had a question. I would recommend staying here, especially if want to be near to The Star as we wanted! We will be back! Thank you!

The stay was Amazing , Everything I expected . All Staff from Front Desk , Valet Parking , Housekeeping to Lounge were very Polite and Remarkable great People. Hopefully we can take a Trip back in the Future.

Great hotel and staff was very professional.

Arrived to check in at the correct check in time, rooms were not ready, waited 3 hours before we could check in to all 3 rooms. Will not stay here again

Parking was very difficult, and the staff were distant and unhelpful

We booked a king room and they gave it away apparently and told us sorry they only have doubles. I fully expect a refund. We have 8 kids and it’s hard to get away by ourselves. This is unacceptable. The lady was rude and said all she could offer us was a free drink! Absolutely not.

Nice hotel. Nice location.

I would stay here again. Really nice and enjoyable. Located in a great location. You do have to find parking on the side of the road and it’s very limited or you will have to pay in the parking garage. That is the only downfall to this place.

Great place to stay and walkable to The Star if the weather is ideal

It’s in a great location, near many places. It’s clean, and quiet. Staff is very friendly and helpful. I will come again.

Super nice, very affordable! Very clean, great location! Just all around great stay!

Loved it! So close to everything we needed!

I was honestly so shocked when I got there and saw the actually location of the hotel. What an amazing area! I will be back!

We stayed here for one night to get away from the house. There are restaurants, bars, movie theaters, and other entertainment venues within a short distance. The hotel is beautiful and clean, as are all of the AC resorts. Food on property is a plus also.

Right next to the cowboys practice facility

Stayed at this location for a few days while in the area. Overall nice and clean establishment from all areas I was in. Check-in was quick and easy and check-out as well. Very convenient location next to a lot of restaurants and the star. They offer covered or valet parking both are in the same covered garage area. Room rate was at a reasonable price for the two nights. No issues with payment or charges. I would select this location.

A 1 night stay. Room is fairly compact, but clean and quiet. Food at the bar was very good, wine was incredibly expensive.

The hotel was extremely clean, service was quite good, bery modern hotel and perfect location in Frisco. Outside of the elevator breaking and the $18 buffet. Place was great.

-No self parking. Plan for $25 per day valet parking only. -No food room service on the weekends. (So weird) -One luggage cart for the hotel, so you'll never see it.

A really lovely hotel. Would come back. Also great bar area with dinner menu.

Very clean. Comfortable rooms. Good breakfast and drinks.

Property was amazing. Unfortunately, parking is horrendous. They have valet service which is $25 per day. I also don’t care for not having access to my car. The app they use though, is pretty cool. Also, they offer breakfast for a price. It’s European style and not really worth the money. Overall, it was a good experience.

I was really disappointed in this hotel. The gym is on the 2nd floor and the whole second floor smelled like the gym. The view from the window on the second floor is of only the top of the roof of the building. The window inside the room was dirty with an impression markings of a whole body and hands. The coffee maker was crusted with a white substance. There are no options for food in the snack area if food is needed after the restaurant has been closed.

Excellent. Only the breakfast poor

We stayed here for one night to get away from the house. There are restaurants, bars, movie theaters, and other entertainment venues within a short distance. The hotel is beautiful and clean, as are all of the AC resorts. Food on property is a plus also.

What I LOVED MOST about this property, was the staff, especially the front desk staff. i am going to take the liberty to share their names because they were SO friendly, helpful and impacted the quality of my stay, Teesha, Cynthia, Marlene & Rozi. The rooms were clean, the pool was immaculate, the breakfast was awesome, but it was the staff, that made this trip so much nicer.