ITC Royal Bengal, a Luxury Collection Hotel, Kolkata

The best part of the hotel is their courteous staff! Few things can be improved e.g the grand pavilion offers

Excellent room and facilities

awesome staff and property as always

I regularly stay at ITC Royal Bengal whenever I visit Kolkata, and since 2022 it has been my preferred hotel for my trips to India. I usually stay for 2–3 weeks each year, and the hotel generally offers a high standard of comfort and hospitality. A special mention to Jay from the Bell Desk, who has been assisting me since my first stay and always remembers me—something I truly appreciate. While the overall stay was comfortable, my breakfast experience this time was disappointing. On multiple mornings, service was slow, I was not attended to promptly, and simple orders took an unusually long time despite arriving early. The breakfast area felt understaffed and poorly coordinated. That said, I want to highlight the excellent service recovery by Debdut Mukherjee, who handled the situation with patience, empathy, and professionalism. He took the time to listen and personally ensured I was taken care of, which made a significant difference. I would also like to acknowledge Rishav and Rohan at the Front Desk, and Traishik from the breakfast team, for their courteous and welcoming behavior. There is room for improvement in breakfast service coordination, but the dedication of certain team members is the reason I continue to choose ITC Royal Bengal for my stays in Kolkata.

9 out of 10. Everything is exceptional except 1 or 2 incident in relation to food hygiene. We stayed here 7 nights and hotel staffs been very helpful and friendly. Housekeeping staffsI Sujay, Krishna, Baban, bishu & prabitra fulfilled all housekeeping & cleaning requirements. Especially Sujay was top-notch & really helpful. Food was delicious including breakfast buffet, lunch buffet & in-room dining. Rahul, who attended us for all our needs, was excellent at his duty & very friendly. Tathagata , duty manager, helped us in many ways in terms of room preference etc, always pro-active, quick on decisions and customer oriented. Thanks to Tathagata for taking care of us when we checked-in late night after long flight. Raajdeep was really helpful. Staff Supriyo was excellent in lunch buffet. Only concern regarding Grand Pavillion breakfast /lunch buffet - staffs don’t follow hygiene norms (bare hands & no gloves), multiple food items left open in buffet however nobody from hotel management staffs bothered about it( multiple buffet manager allocated for buffet management but they were not so friendly / alert / proactive at all), seems under staffed in buffet to attend customer needs. It’s recommended to maintain hygiene so that customer can enjoy delicious items without any concern. We prefer ITC Royal over any other 5 star hotel in Kolkata for its amazing hospitality, spacious apartment option with wheelchair accessibility, friendly staffs at the entrance & excellent bellboys.