Best Western Plus The Ivywall Resort-Panglao

Firstly the hotel falsely advertised the appearance of its beach. I booked the hotel because it showed direct access to the beach, and I wanted a pristine view and place in the sand. But when I got there there is a wall and you must climb down some steps. I think they posted an old picture before the wall existed. When I asked about the wall and why the view didn’t look like the picture they recommended I go to a hotel fifteen mins walk away for a better beach, which was absurd because I have a young infant. The reason I booked the hotel in the first place was so I didn’t have to leave because the view and access was perfect. Now they took the picture down after I flagged to them it was false advertising. Secondly, my husband and I found that the hotel was constantly filthy, day and night. Public toilets never seemed clean, even first thing in the morning. Floors at the restaurant were never mopped, I always noticed at breakfast that there was so much dirt on the floor. Surfaces around the hotel like doors, windows, floors, tables, etc. always had dirt and fingerprints. Didn’t seem like a four star hotel. Also the pool had so many missing tiles, not sure why they didn’t replace them. The pool bar did too and had a wire sticking out to the point that I grazed my arm. In saying this the staff were very kind always but the standard of the hotel wasn’t like the pictures.

Clean room, excellent location. Breakfast was ok. Some days better than others

Other than the poor road condit

Clean room, amazingly helpful staff, direct access to the Alona beach, easy motor bike parking! The roads to and from the hotels could be better restored and maintained, but it is also the local government issue more than the hotel. Definitely recommended for the next trip!!

Double beds were a little small for us but the hotel and staff were very nice for our first time stay on island.