Name: Holiday Inn Express Sydney Airport by IHG
Address: 2-12 Sarah Street, Sydney, New South Wales, Australia, Sydney, New South Wales, AU
Price range: US$99–US$415 per night
Rating: 8.48

What guests think

At Holiday Inn Express Sydney Airport by IHG, travelers praise the convenient airport access, clean modern rooms, and friendly staff, while noting smaller room sizes, limited nearby dining, paid shuttle quirks, and occasional housekeeping or maintenance lapses.

Many reviewers found it quiet despite the runway proximity and appreciated early check-in, but some mentioned elevator delays and privacy concerns with frosted-glass bathrooms. Breakfast is widely viewed as good or excellent, though dinner options and hours are limited and the dining area can feel crowded at peak times. Overall, expect a modern, efficient airport stopover with a few trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Useful paid airport shuttle and self-serve laundry are noted, plus handy luggage lockers. Downsides include expensive third-party parking, occasionally slow or out-of-order elevators, and the reception being on level one.

Related guest reviews

8

Richard

20 Jan 2025

·

Stayed 5 nights

The hotel itself is decent but the parking is terrible. They should not let the third party running the parking garage

10

Yuki

30 Oct 2025

·

Stayed 3 nights

初めての海外旅行で、ホテル選びも予約サイトも心配でしたが、ここなら大丈夫です！同志の皆さんおすすめします！フロントの方も優しいし、とても分かりやすく説明してくださいます。朝から荷物預かってくれたり、帰りの日も夜まで荷物を預かってくれました。入口に青色のロッカーがあるのでそこを使えば大丈夫です。部屋もとても綺麗で、この値段で泊まれるなら十分ですし快適です。駅から近いという訳では無いですが、駅まで10分ぐらいで着けます！

Translate

10

Michael

7 Dec 2025

·

Stayed 2 nights

Next to the entrance road to the domestic terminals (T2 and T3). Frequent shuttle service to all terminals (domestic and international). If you try to use google maps to get here, forget it. It tells you to turn right when instead you should be in the far left lane in order to make the nearly blind left turn about 50 feet past the intersection. You'll most likely miss the turn if you've never been here before. Don't worry you'll figure it out the second time around. This place is convenient. But be aware, reception is one floor ABOVE the entry on floor one. Other than this odd muck up, it's a nice place and I found the staff to be very helpful.

4

Long

3 Dec 2025

·

Stayed 4 nights

Truly a case of you get what you pay for. While it was indeed budget-conscious, there was a lot to be desired during our stay. I had booked two rooms for my family to stay in for several days. During this stay, one of the three elevators there were out of use, causing for a huge delay for other guests staying and the cleaning staff who also would use the elevators. My family and I had run out of toilet paper and facial tissues which we requested several times (twice in person at reception and once over the phone to reception). They said that cleaning staff will stop by to replace them, which did not happen even over the span of our several-day stay. In one of the rooms, one of my family members stepped on a clothing pin that was found dug into the carpet floor and we had brought it to the attention of the reception desk. One of our rooms had a “opt out of housekeeping services” door sign and we were surprised to come back and see that they had cleaned the room regardless. There were also no kitchen hours listed, so when we tried to order food at reception in the evening, they told us the kitchen was closed. It was a small thing in the grand scheme of things, but definitely an additional area of opportunity. Overall, it was a frustrating and disappointing experience and we are not pleased with our overall stay. We would not recommend this institution to friends or family.

10

Tony

14 Nov 2025

·

Stayed 1 night

Very convenient and efficient shuttle service

10

Clifford

12 Oct 2025

·

Stayed 1 night

Well managed, well run hotel. Even the shuttle ran on time.

8

Andrew

31 Aug 2025

·

Stayed 2 nights

Despite being an airport hotel, it is not that easy to walk to the hotel especially if you are landing on the International terminal. A hotel shuttle of $12 per person is a bit too expensive especially if you have a large group. It is also a bit far from the train station. Otherwise the hotel itself is fine. The laundry facility is convenient.

10

Todd

10 Nov 2025

·

Stayed 1 night

Parking was easy and affordable..Accomodation was suitable for one night

8

Guido

8 Feb 2025

·

Stayed 1 night

Very friendly staff, clean room, small bathroom but okay. Even though it is right next to the airport, an Uber or shuttle is a must, too far to walk since you gp around the airport, which is rather stupid. Otherwise it would be perfectly walkable. Not something the hotel can do much about, that's an airport thing, but the shuttle is overly complicated, need to pre-book when going from the hotel back to the airport, etc. Downsides: no toilets in the lobby/restaurant area, which sucks when you have to check out early and want to just sit there with a coffee to wait until leaving for the airport, late check in and very early check out time (10AM, really?). They make you join the stupid rewards program to check in early or check out late. Stuff like that ticks me off. Will likely not stay there again, even though it's otherwise a reasonably nice hotel.

8

Diane

11 Mar 2025

·

Stayed 1 night

love the breakfast that's included! Did not like the high cost of parking the car though! I thought it was way too expensive for one night!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests find rooms spotless and well maintained, but there are recurring reports of bathroom mold, slow or clogged drains, missed housekeeping, and a worn feel in some areas.

Related guest reviews

10

Dunsi

24 Feb 2025

·

Stayed 3 nights

Clean room and bedding. Great breakfast

4

Steven

8 Jul 2025

·

Stayed 1 night

Room wasn't cleaned well, hairbrush left in the room full of hair. Pillows half on bed, half on the chair. Shower has mold around the floor trim.

10

Stephen

14 Nov 2025

·

Stayed 1 night

Friendly staff, rooms clean and tidy

6

John

24 Dec 2025

·

Stayed 1 night

The sink drained very slowly and the shower wand was broken. The whole hotel had a worn appearance. Breakfast selection was adequate, with some variety of choices. Staff was friendly and helpful.

4

Kathryn

14 Dec 2025

·

Stayed 4 nights

The property was not clean. The floors in the hallways and the room were not vacuumed. The room was very small. The air stale and the bed linens were not clean and did not fit the bed properly. The reception staff were pleasant but not interested in your experience. The housekeeping staff were not able to speak English and did not make eye contact or respond to general pleasantries such as “good morning”. This Holiday Inn does not meet the standard of service we have experienced in multiple Holiday Inns around the world. Very disappointing and I cannot recommend it.

10

Rodney

26 Dec 2025

·

Stayed 1 night

Spotless rooms, friendly staff and excellent location near the airport. Breakfast is a bonus!

6

Dingding

11 Dec 2024

·

Stayed 1 night

The room we stayed at had a clogged sink that we couldn’t use at all, called service desk but it seemed no one was working at night.

6

Dayna

27 Nov 2025

·

Stayed 2 nights

The shower was moldy, not enough toilet paper was given, I had to ask twice for some with no delivery and then had to help myself to the delivery at the front door.

10

Dominic

1 Nov 2025

·

Stayed 1 night

The room was immaculate. The facility showed that it was well maintained and cared for. Every employee had a great attitude and took pride in taking care of the guests. The lobby was a combination of reception, a little restaurant with snacks, and finger foods, as well as a full-service bar, and somehow they made that space work, and it was very pleasant. The breakfast was very good. I can't think of any reason not to stay here again. 100% recommend.

6

Andrew

27 Nov 2024

·

Stayed 4 nights

The room wasn’t serviced on 2 occasions despite the sign being on our door. The carpet and bathroom floor had also clearly not been cleaned/vacuumed before we arrived as there were hairs everywhere.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and generally quiet for an airport hotel, with some described as spacious. Others find them compact, with hard beds, temperature or AC issues, and frosted-glass bathrooms that reduce privacy.

Related guest reviews

4

Eurydice

11 Nov 2025

·

Stayed 3 nights

I did not like the bathroom which made me feel as if my privacy was being invaded. The walls are made of opaque glass and one's silhouette could be seen in the room when taking a shower, not to mention that one could hear the water splashing against the glass wall. It was absolutely gross to be able to hear one using the bathroom because of the glass walls. A real turn off. The way the lights were wired was a problem. In my room (203) the switch (upon entering the room) controlled the lights for the whole room, bathroom included, so they were either all "on" or all "off." That was a problem when getting up in the middle of the night. The light under the sink in the bathroom was annoying because it shone through the glass wall, thus disturbing my rest. There was very little desk space for things. Worse yet, on checkout day, I went to breakfast at 6:30 a.m. on Monday, November 3, with the intention to go back to the room to get my things and check out. To my horror, I discovered that the key had been turned off. The agent at the desk (very rude and unpleasant, and upset about something) went with me to open the room, but when I got off the elevator, he didn't get off. He left me standing in the hall with no key to get into the room or get back on the elevator. He finally came back and opened the door. Overall, it was an "ok" experience. The breakfast was excellent.

8

Mohammad

5 Nov 2025

·

Stayed 3 nights

Clean room!! Good air conditioning

10

Angel Romo

30 Nov 2025

·

Stayed 2 nights

Excellent room, spacious, modern, clean and comfortable!

10

Michele

16 Feb 2026

·

Stayed 2 nights

Great location! Clean hotel, big rooms!!

6

Mary

11 Apr 2025

·

Stayed 1 night

This hotel is great for a stopover - close to airport and rooms very small.

8

Beverly

24 Apr 2025

·

Stayed 1 night

One of the best bathroom designs we've seen, including some up-market places. Bright and accessible. Especially welcome was the under-vanity night lighting.

6

ALF

8 Feb 2026

·

Stayed 1 night

Overall I was satisfied with my stay as staff were great and room excellent.Still I had trouble sleeping as I couldn’t find a temperature that suited.It was to hot or to cold but still a pleasant stay overall.

6

william

8 May 2025

·

Stayed 1 night

Everything good except Bed mattress was terrible

6

Marie

13 Apr 2025

·

Stayed 1 night

The property is very clean, staff friendly. Beds are not comfortable, sheets coming off the bed. The hotel is noisy due to lack of insulation I suppose, contributing to a poor night sleep before my flight. The shower walls are made of glass which is really weird if you are not rooming with someone you’re very comfortable with. The door of the bathroom is the same as the door for the shower so you either get the floor all wet bc you don’t want to leave the bathroom door open or you close the shower door and the bathroom is wide open. Very weird. The food in the restaurant was surprisingly good.

6

ALAN M

28 Nov 2025

·

Stayed 1 night

Small room just okay

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and accommodating, with help on early or late check-ins and shuttles. Some guests report communication lapses and inconsistent handling of shuttle bookings, check-in guidance, or special requests.

Related guest reviews

8

Christopher

21 Jan 2025

·

Stayed 1 night

The only issue we had is that we requested at check in a wake up call for 3:30am for an international flight. Good thing we set phone alarms because the call never came. The shuttle bus also doesn’t come by until almost 5am when we started boarding at 5:20. We had to use another option

6

EIJI

22 Nov 2025

·

Stayed 2 nights

I have to claim at the end of the trip. I requested a shuttle bus at 16:50on November 19, 2025. But the bus never came. I have to wait at the hotel, but the shuttle bus didn't show up until 17:10 I asked the hotel receptionist about the hotel's phone call shuttle company that will come to the hotel. I was waiting at the hotel from 16:40 ( Stand by), and the same person asked no-show..His name is Andrew. I asked the shuttle driver (George), and he told me that he was informed about the pick-up request at 17:10 Andrew did not even apologize for the situation. He might have forgotten to order my shuttle bus !!! I was not happy about this, so I walked away. I hope Andrew improves reception so this never happens again . Your hotel customer E Matsumoto

10

Lynn

12 Oct 2025

·

Stayed 1 night

Shuttle service to and from Airport

2

theodora

5 May 2025

·

Stayed 1 night

Julius was so rude it was a late check in which we had called prior and received the okay. We waited a long time to be let in and then waited in the foyer for 20 minutes before he came down and rudely said cant you see the sign says check in on level 1 its common sense. Well to be honest ive never seen any other hotel in my life where the check in counter has not been on entry level. Dont greet us like trash because we are paying top dollar. Whats trash is your staff member and his lack of communication and at the least any service

8

Catherine

14 Oct 2025

·

Stayed 1 night

Although our check-in was quick, we found the person we were dealing with wasn’t particularly friendly. Later, when asking for some assistance, again, he seems quite abrupt and not wanting to properly answer our questions.

10

Alistair

24 Jan 2026

·

Stayed 1 night

Staff were very helpful when we checked in rather late due to our late arrival in Sydney from Singapore and allowed us to check out late which helped us a lot.

4

Long

3 Dec 2025

·

Stayed 4 nights

Truly a case of you get what you pay for. While it was indeed budget-conscious, there was a lot to be desired during our stay. I had booked two rooms for my family to stay in for several days. During this stay, one of the three elevators there were out of use, causing for a huge delay for other guests staying and the cleaning staff who also would use the elevators. My family and I had run out of toilet paper and facial tissues which we requested several times (twice in person at reception and once over the phone to reception). They said that cleaning staff will stop by to replace them, which did not happen even over the span of our several-day stay. In one of the rooms, one of my family members stepped on a clothing pin that was found dug into the carpet floor and we had brought it to the attention of the reception desk. One of our rooms had a “opt out of housekeeping services” door sign and we were surprised to come back and see that they had cleaned the room regardless. There were also no kitchen hours listed, so when we tried to order food at reception in the evening, they told us the kitchen was closed. It was a small thing in the grand scheme of things, but definitely an additional area of opportunity. Overall, it was a frustrating and disappointing experience and we are not pleased with our overall stay. We would not recommend this institution to friends or family.

10

Aland

14 Aug 2025

·

Stayed 1 night

Excellent value. Staff was great, especially Richard.He is awesome and was so helpful! Very good breakfast. We stayed a total of 6 days.

10

Jose

7 Dec 2025

·

Stayed 2 nights

The room was excellent, clean. Service all around the hotel was outstanding. Maria, one of the dining area’s kitchen staff, was truly excellent; friendly, helpful.

6

Josie

26 Aug 2025

·

Stayed 9 nights

Upon entering the building it was a bit confusing. The ground floor was neat and tidy but was strange to have to take an elevator to the first floor for reception. First floor was neat and tidy. Receptionist was kind helpful except i wasnt told i had to tap the room card to get to my floor so i felt a bit stupid in front of locals that knew that you had to do this. Embarrassing.... since no hotel in america uses this practice. I asked for a room up high and reception was accommodating. Thank you for that. My room was spacious, clean, bright. Nice touch using real coffee mugs thank you. Was disapointed in the channel selection on the tv. My netflix and hulu did not work so i had a tech come up. He found the hdmi cord was not pluged in. When we were able to access at lease hulu he left. When i tried to select a movie it would not work as my american shows and movies were not playable in austraila. All hotels should offer more access to free movies, news and weather as well as local tv shows. All that was offered at your hotel was some local news sports and aged tv shows. Boring. The meal choices from your restaurant were ok but it needed more choices to accommodate those from other countrys. I personally had diet restrictions that your restaurant did not offer although yoyr breakfast was exceptional other than your fresh fruit . It was out of season and bland and not ripe enough. Should offer more seasonal types of fresh fruits as well as more choices. No room 4 more to say.:(

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Highly convenient for Sydney Airport and a 10-15 minute walk to Mascot Station; good for overnight stays and early flights. Some note limited nearby dining and that the paid shuttle and walking route from the international terminal can be awkward.

Related guest reviews

10

Molly

5 Jul 2025

·

Stayed 1 night

Close to airport. You could walk but it is easier to take shuttle even with the cost. There is a bus stop right by the hotel so it’s easy to access the bus system.

10

Michael

7 Dec 2025

·

Stayed 2 nights

Next to the entrance road to the domestic terminals (T2 and T3). Frequent shuttle service to all terminals (domestic and international). If you try to use google maps to get here, forget it. It tells you to turn right when instead you should be in the far left lane in order to make the nearly blind left turn about 50 feet past the intersection. You'll most likely miss the turn if you've never been here before. Don't worry you'll figure it out the second time around. This place is convenient. But be aware, reception is one floor ABOVE the entry on floor one. Other than this odd muck up, it's a nice place and I found the staff to be very helpful.

8

Dean

13 Oct 2025

·

Stayed 1 night

Great location to the airport and train to the city. Good for quick stop over.

8

Bruna

4 Dec 2025

·

Stayed 1 night

Handy to airport. Shuttle bus available.

8

Elise

30 Sept 2025

·

Stayed 1 night

Too far from international terminal

10

John

21 Nov 2025

·

Stayed 1 night

Super close to airport for early morning flights. Room was small but comfortable. Limited dinner options but good and good free breakfast. All staff were very friendly.

10

Simon

5 Oct 2025

·

Stayed 1 night

Great location easy walk to the domestic terminals. Shuttle bus available throughout the day for $12 per person. Good sized room with comfortable bed small bath fridge and good facilities. Good breakfast with selection of continental and hot foods available. I would stay here again for an overnight stay.

8

Andrew

31 Aug 2025

·

Stayed 2 nights

Despite being an airport hotel, it is not that easy to walk to the hotel especially if you are landing on the International terminal. A hotel shuttle of $12 per person is a bit too expensive especially if you have a large group. It is also a bit far from the train station. Otherwise the hotel itself is fine. The laundry facility is convenient.

10

Argimiro

28 Oct 2025

·

Stayed 1 night

Close to train station and airport

10

Adrian

19 Jun 2025

·

Stayed 4 nights

Very convenient location.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

The complimentary breakfast is widely praised for quality and value. Dinner and bar options are limited with early closures at times, and the dining space can feel crowded during peak periods.

Related guest reviews

8

Truan

12 Jun 2025

·

Stayed 1 night

We had a great stay - the airport shuttle was efficient, the location excellent for getting to and from the airport. The room was clean and it had a nice view (we were on the 7th floor). The only thing I’d say is please consider having more options for coeliacs - there were no gluten free bread options at the buffet or room service that catered to gluten free, so that would be a great place to start :)

6

Mark

2 Jul 2025

·

Stayed 1 night

The food was very disappointing. The barman didn't even know what a Tooheys was. Yes, this was Sydney New South Wales.

8

an uncle

15 Dec 2024

·

Stayed 1 night

Really an average Hotel, dining options are limited though.

8

david

4 Dec 2025

·

Stayed 1 night

Very clean , great staff,good breakfast.

8

Linda

5 May 2025

·

Stayed 1 night

Improving the dining menu would help

10

Michael

25 Dec 2025

·

Stayed 1 night

Great option to stay before heading overseas…Have stayed here a few times now and has always been a great place….Breakfast was good with plenty of options….Look forward to staying here again in the near future….

10

Yanson

29 Dec 2025

·

Stayed 1 night

Great hotel. Breakfast is great included value but no sausages in our stay only fried zucchini

10

Robert

5 Sept 2025

·

Stayed 1 night

Clean, comfortable, modern accommodation. Close to the airport. The bar area is great with a small menu available for a meal. Breakfast included was very good.

8

Nancy

25 Nov 2024

·

Stayed 3 nights

I liked it all except for the breakfast area which was too small to accommodate the amount of traffic it addressed. The coffee makers were too small and often broken. The downstairs had no sitting areas for waiting on taxis or shuttles. I really did like it though and would book it again. The staff was really kind, courteous and helpful.

8

Dawn

18 Oct 2025

·

Stayed 1 night

Great basic motel with good, reasonably sized rooms for overnight stays while travelling. The free breakfast doesn’t have a lot of variety but there's something for everyone and plenty of it. Would definitely stay again.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$124
February	US$177
March	US$156
April	US$124
May	US$119
June	US$106
July	US$108
August	US$141
September	US$124
October	US$150
November	US$171
December	US$150

Su	Mo	Tu	We	Th	Fr	Sa
				1 $131	2 $308	3 $415
4 $293	5 $128	6 $128	7 $127	8 $108	9 $108	10 $154
11 $101	12 $106	13 $141	14 $106	15 $144	16 $160	17 $154
18 $99	19 $116	20 $116	21 $122	22 $121	23 $160	24 $165
25 $115	26 $121	27 $126	28 $138	29 $136	30 $180	31 $200

Holiday Inn Express Sydney Airport by IHG

Prices for Holiday Inn Express Sydney Airport by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Accessible

Standard Room

Standard Room, 1 King Bed

Standard Room, 1 Queen Bed

Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 2 Twin Beds

Standard Room, 2 Queen Beds

Guest reviews of Holiday Inn Express Sydney Airport by IHG

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Sydney Airport by IHG

Considering this hotel for your Sydney trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22 $158	23 $138	24 $119	25 $125	26 $173
27 $124	28 $114	29 $136	30 $124