Santo Refugio Heritage Hotel
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About this property
Amenities
Take advantage of recreation opportunities such as an indoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Business amenities
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in San Andrés Cholula? This hotel has 1292 square feet (120 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Dining
At Santo Refugio Heritage Hotel, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 8:00 AM to noon for a fee.
Rooms
Make yourself at home in one of the 4 individually decorated guestrooms, featuring minibars and LCD televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
Location
Located in San Andrés Cholula (Cholula), Santo Refugio Heritage Hotel is within a 15-minute drive of Great Pyramid of Cholula and FINSA. This hotel is 5 mi (8 km) from Triangulo Las Animas Shopping Center and 6.1 mi (9.7 km) from Angelopolis Commercial Center.
What's nearby
Explanada Shopping Center(1.1 Miles)
Church of Our Lady of Remedies(1.1 Miles)
Ice Arena Puebla(1.1 Miles)
Parroquia de San Juan Bautista(1.5 Miles)
University of the Americas Puebla(1.5 Miles)
Capilla Real(1.7 Miles)
Capilla de la Tercera Orden(1.7 Miles)
Botanic Garden Tzapoteca Dra Helia Bravo Hollis(1.9 Miles)
Container City(1.9 Miles)
Templo de San Gabriel(1.9 Miles)
Plaza de la Concordia(2 Miles)
La Virgen de los Remedios Sanctuary(2 Miles)
Museo de la Ciudad de Cholula(2 Miles)
Great Pyramid of Cholula(2 Miles)
Ex-Convento de San Gabriel(2 Miles)
The preferred airport for Santo Refugio Heritage Hotel is Puebla Intl. Airport (PBC)(18.1 Miles)
Laundry service
Meeting rooms
Garden
Child pool
Luggage storage
Designated smoking area
Location
Explanada Shopping Center (1.1 Miles)
Church of Our Lady of Remedies (1.1 Miles)
Ice Arena Puebla (1.1 Miles)
Parroquia de San Juan Bautista (1.5 Miles)
University of the Americas Puebla (1.5 Miles)
Capilla Real (1.7 Miles)
Room options
10
Design Double Room
Room details
Sleeps 4
452 ft²
28
Design Room
Room details
Sleeps 2
344 ft²
11
Superior Room, 1 King Bed
Room details
Sleeps 2
484 ft²
Guest reviews of Santo Refugio Heritage Hotel
Based on 71 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of Santo Refugio Heritage Hotel describe a welcoming, house-like boutique stay with tranquil gardens, spacious comfortable rooms, and widely praised personalized service that helps guests feel at home, with many noting very good cleanliness and a restful, quiet atmosphere.
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What guests think
Reviews of Santo Refugio Heritage Hotel describe a welcoming, house-like boutique stay with tranquil gardens, spacious comfortable rooms, and widely praised personalized service that helps guests feel at home, with many noting very good cleanliness and a restful, quiet atmosphere.
Food is generally well received, though one guest rated the kitchen poorly, another suggested adding Mexican dishes, and one found the restaurant pricey but worthwhile. The hotel is pet friendly with direct garden access, but a few note high pet fees and rules about leaving dogs alone; one family also found the pool cold. Expect a peaceful boutique escape ideal for unwinding.
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AI-generated summary based on recent guest reviews
Facilities
Guests repeatedly praise the tranquil gardens and pleasant pool, and the boutique, house-like ambiance. It is pet friendly with garden access, though some note restrictive pet fees/policies and one report of a cold pool.
Related guest reviews
Víctor S
18 Aug 2023
·
Stayed 3 nights
Pedro
13 Mar 2025
·
Stayed 2 nights
Patricia
7 Sept 2023
·
Stayed 1 night
maria christina
5 Feb 2025
·
Stayed 2 nights
Nadia M
30 Dec 2022
·
Stayed 2 nights
Jaime Jr
17 Dec 2023
·
Stayed 1 night
Adam
12 Sept 2022
·
Stayed 3 nights
cynthia
18 Nov 2025
·
Stayed 1 night
lasse
14 Nov 2022
·
Stayed 1 night
Beatriz Yuriria
26 Sept 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness draws frequent praise, with several mentioning very clean rooms and spotless spaces.
Related guest reviews
Gryssel
19 Jan 2025
·
Stayed 2 nights
Beverley
9 Jun 2022
·
Stayed 1 night
Pedro
13 Mar 2025
·
Stayed 2 nights
cynthia
18 Nov 2025
·
Stayed 1 night
Arturo
15 Dec 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Rooms
Rooms are spacious and comfortable, with very good beds; decor is generally liked, though one guest found the style a bit odd.
Related guest reviews
Maria
3 May 2024
·
Stayed 1 night
maria christina
5 Feb 2025
·
Stayed 2 nights
José Arturo
12 Dec 2022
·
Stayed 1 night
Laura
29 May 2024
·
Stayed 2 nights
Carlos Torres
29 Jun 2024
·
Stayed 1 night
Janet
11 Aug 2022
·
Stayed 1 night
cynthia
18 Nov 2025
·
Stayed 1 night
Beatriz Yuriria
26 Sept 2024
·
Stayed 1 night
Luke
20 Feb 2024
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as warm, attentive, and personalized, with staff making guests feel genuinely welcome.
Related guest reviews
Pedro
13 Mar 2025
·
Stayed 2 nights
Moises Alfredo
19 Apr 2023
·
Stayed 2 nights
FRANCISCO
17 Dec 2023
·
Stayed 2 nights
Cesar
9 Dec 2024
·
Stayed 1 night
Gaby
24 Mar 2025
·
Stayed 2 nights
Anna
12 Dec 2022
·
cynthia
18 Nov 2025
·
Stayed 1 night
Jose
9 May 2025
·
Stayed 1 night
Beatriz Yuriria
26 Sept 2024
·
Stayed 1 night
Luz
12 Feb 2025
·
Stayed 1 night
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AI-generated summary based on recent guest reviews
Location
Guests describe a quiet setting, and a couple found it convenient for Plaza Galerías or nearby plans.
Related guest reviews
Maria
3 May 2024
·
Stayed 1 night
José Jaime
31 Dec 2023
·
Stayed 1 night
Pedro
13 Mar 2025
·
Stayed 2 nights
José Arturo
12 Dec 2022
·
Stayed 1 night
Adam
12 Sept 2022
·
Stayed 3 nights
Mario Alberto Galindo
20 Oct 2024
·
Stayed 1 night
WILFREDO PEREZ
10 Dec 2023
·
Stayed 1 night
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Food is generally tasty and well prepared, with several compliments for dinner and the restaurant; feedback also mentions higher prices, a request for Mexican options, and one poor experience.
Related guest reviews
Juan Ramon
15 Sept 2024
·
Stayed 2 nights
Beverley
9 Jun 2022
·
Stayed 1 night
José Jaime
31 Dec 2023
·
Stayed 1 night
MARTHA AURORA
4 Dec 2023
·
Stayed 1 night
José Arturo
12 Dec 2022
·
Stayed 1 night
Adam
12 Sept 2022
·
Stayed 3 nights
RICARDO
6 May 2023
·
Stayed 1 night
lasse
14 Nov 2022
·
Stayed 1 night
Beatriz Yuriria
26 Sept 2024
·
Stayed 1 night
Was this helpful?
AI-generated summary based on recent guest reviews
No written reviews
Guests have not written any reviews for this property yet.
FAQs about Santo Refugio Heritage Hotel
Is parking available at the property?
Yes, the property offers free self-parking, which includes covered, uncovered, and limited parking options. No reservation is required.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available daily from 8:00 AM to noon for a fee, approximately MXN 195 to 390 for adults and MXN 95 to 225 for children.
Does the property allow pets?
Yes, the property allows pets in specific rooms only, with a pet fee of MXN 590 per pet, per day, and a pet deposit of MXN 1000 per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 10:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out are available for a fee of MXN 350, subject to availability.
What accessibility features are available for guests with disabilities?
The property is not wheelchair accessible and has upper floors accessible only by stairs. Specific accessibility features are not detailed.
Where is the property located in relation to key landmarks?
The property is located in San Andrés Cholula, within a 15-minute drive of the Great Pyramid of Cholula and FINSA. It is approximately 5 miles from Triangulo Las Animas Shopping Center and 6.1 miles from Angelopolis Commercial Center.
Is there a swimming pool at the property?
Yes, there is an indoor pool available for guests, with access from 8:30 AM to 9:30 PM.
What are the hotel's policies for guests staying with children?
Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Have a question?
Instant AI responses are based on hotel information
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- Pool access available from 8:30 AM to 9:30 PM.
- Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- Fee for cooked-to-order breakfast: approximately MXN 195 to 390 for adults, and MXN 95 to 225 for children
- Pet deposit: MXN 1000 per stay
- Pet fee: MXN 590 per pet, per day
- Service animals are exempt from fees
- Early check-in fee: MXN 350 (subject to availability)
- Late check-out fee: MXN 350 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Laundry service
Meeting rooms
Garden
Child pool
Luggage storage
Designated smoking area
General
Breakfast Available (surcharge)
Couples/Private Dining
Designated Smoking Areas (fines apply)
Food and Water Bowls
Shared Microwave
Shared Refrigerator
Upper Floors (Stairs Only)
Not Wheelchair Accessible
Parking
Carport
Parking (Covered)
Parking (Self) (free)
Garage
Parking (Limited)
Parking (Off-street)
Parking (RV/Bus/Truck) (surcharge)
Parking (Uncovered)
Activities
Garden
Child pool
Dog Exercise Area
Hiking/Biking (nearby)
Library
Outdoor Furniture
Pool Sun Loungers
Pool Umbrellas
Terrace
Services
Meeting rooms
Laundry service
Luggage storage
Designated smoking area
Express check-in/check-out
24-Hour Front Desk
Banquet Hall
Conference Space
Fireplace in Lobby
Fully Fenced
Lockers Available
Porter/Bellhop
Private Picnics
Proposal/Romance Packages Available
Reception Hall
Telescope
Wedding Services
Internet
Free wi-fi