Is parking available at the property?

Free self-parking is available on-site for guests.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 6:00 PM, and check-out is by 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.

What is the location of the property in relation to key landmarks?

Centrally located in Kota Kinabalu, the hotel is within a 15-minute walk of Centre Point and Kota Kinabalu Esplanade, and approximately 1.2 miles from Kota Kinabalu Central Market.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Holiday Inn Express Kota Kinabalu City Centre

Average nightly price at Holiday Inn Express Kota Kinabalu City Centre by IHG by month, last 12 months (USD)
Month	Average price
January	US$63
February	US$88
March	US$55
April	US$61
May	US$72
June	US$64
July	US$92
August	US$104
September	US$85
October	US$76
November	US$62
December	US$66

What guests think

Travellers describe Holiday Inn Express Kota Kinabalu City Centre by IHG as modern, comfortable, and very clean, with welcoming staff and good value, in a quiet area that’s convenient by Grab but less pedestrian‑friendly due to busy roads.

Check‑in and check‑out are quick, yet service sometimes slips with outsourced‑laundry problems, request mix‑ups, and unclear extra‑guest charges. Facilities suit short stays: a handy self‑service laundry that can bottleneck, a basic gym, and no pool noted by some. Breakfast earns frequent praise and even offers grab‑and‑go, though variety can feel repetitive, healthier choices are limited, items may run out at peak times, and seating can be tight. Expect an efficient base best paired with ride‑hailing.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews note a convenient self-service laundry, but machines are few and the outsourced service caused problems for some. A modest gym is mentioned, and some guests point out there is no pool.

Related guest reviews

10

HONG CHEOL

15 Aug 2024

·

Stayed 3 nights

가족여행이었고 늦은 체크인 이었지만 친절하게 응대해주었어요. 객실도 냄새도 없고 깨끗합니다. 매일 청소해주고 조식도 좋았어요. 시설도 잘 되어 있어서 편하게 지냈습니다.

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8

Maureen

14 Aug 2025

·

Stayed 2 nights

Staff was great! Unfortunately our laundry did not come bac k as expected. I would warn others that laundry is outsourced. Our laundry came back stained and I brought this to their attention. Unfortunately we had to leave the next morning and was not able to get compensation on 6 pieces of clothing of my daughter's which she bought for and during this trip.

10

Yichiu

11 Mar 2023

·

Stayed 3 nights

方便，環境舒適，乾淨，味道舒服，冷氣夠強，有洗衣房

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10

Jemin

2 May 2024

·

Stayed 1 night

직원들이 매우 친절합니다. 수영장 없는 것이 아쉽고 휘트니스센터 또한 기대에 미치지 못하나 조식 부페는 기대 이상입니다.

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10

Athena Xin Hui

18 Jun 2024

·

Stayed 3 nights

The laundry service is very convenient for use especially for people who just finish hiking mount KK and will still be staying at Sabah for few more days, definitely don't want to keep those dirty clothing around for few days. Can have more units of the washer and dryer.

10

Vivien

10 May 2023

·

Stayed 1 night

Really enjoyed staying in this hotel. The staff were friendly and helpful, from the check-in staff, the restaurant staff etc. The beds were comfortable. I liked the bathroom set-up where the door is both the door for the shower and the entire bathroom. The shower itself was acceptably clean, although I feel more attention could have been given to the corners on the floor as they have a slight reddish color to them, which shows they may not have been scrubbed in a while. The breakfast buffet was not excessive, but there was enough variety to satisfy most guests. Try even provided to-go cups and paper bags for you to take your coffee and pastries with you if you didn’t have time to sit down for breakfast. Impressed! While not in the center of town, it was not too far to walk to some restaurants and stores. If you don’t want to walk, it’s easy to get a GrabCar to get around. The best thing about this hotel is they have a self-service laundry room so you don’t have to go out and find a laundromat. It’s not the cheapest to use, but it’s very convenient. Would absolutely choose to stay here again!

6

Kou Chu

11 Mar 2026

·

Stayed 4 nights

洗衣設備不多

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6

KATAGIRI

18 Jan 2025

·

Stayed 1 night

まぁまぁ。そこまで良く無い。ホテル自体は新しく綺麗で、部屋も結構快適。しかし、シャワーヘッドは１種類しかなく、天井から水は出ない。また、朝食はあまり種類が多くなく、Egg Stationすら無い。あまり期待しない方がいい。ベルボーイもいないので、自分で荷物を運ばなければならない。ジムはあるがプールはない。しかも、忘れ物（大きなハンドウォッシュのキレイキレイ。まだ中に沢山入ってる）をしたが、チェックアウト後１６時頃までロビーにいたのに、スタッフは忘れ物に気づかず渡してくれなかった。その後、ホテルに再度聞いたが、無いという。絶対に、清掃員がゴミと間違えて捨てたのだと思う。日本なら、絶対に起こらないことだ。キレイキレイはこのホテルのアメニティではないのだから、当然お客様の忘れ物だと認識するのが普通だ。潔癖症の私にとっては、必須のアイテムなのに。全体的に、部屋やサービスに対して、コストパフォーマンスが悪い。

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10

GEMMA

4 Jan 2026

·

Stayed 3 nights

수건에 날파리가 붙어있거나, 객실 청결도가 조금 떨어지긴하지만, 직원분들이 진짜 친절하시고 24시간 프런트라 새벽에 가도 체크인 가능합니다. 조식 메뉴는 거의 비슷한데 과일은 날마다 조금씩 다르고 여기서 먹은 파인애플이 인생 파인애플이었습니당. 다만 조식 먹는 시간에 사람이 몰리면 앉을곳이 없을 수 있음! 물이나 수건은 프런트에 요청하면 추가로 더 주시고, 체크아웃 후 짐도 맡길 수 있어서 편했습니다. 공항이랑 거리도 가까운 편이고, 이 호텔에서 여행하는 곳들의 거리가 많이 멀지는 않아서 좋았습니당.

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10

Paul

12 Sept 2024

·

Stayed 4 nights

Cheerful, efficient and helpful staff. The housekeeping staff kept the room clean and provided fresh sheets every day. Coffee bar was replenished every day. The front office staff were cheerful, friendly and knowledgeable. Check-in and check-out accomplished within 5 minutes. Breakfast spread was sufficiently comprehensive. Just need to replenish finished items promptly during peak period. Good spread of bread, pastries and kuih kuih. The hotel could do with 24-hour room service for late arriving guests. It was a very pleasant 4-day stay at this hotel.

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Cleanliness

Reviews consistently praise very clean rooms and well-kept premises. A few guests reported bathroom mold, odors, or minor housekeeping lapses.

Related guest reviews

10

Jieun

14 Jun 2025

·

Stayed 2 nights

Clean. Staffs were very kind. Will use it again.

10

Jchristophe

20 Dec 2025

·

Stayed 5 nights

Personnel très agréable Chambre impeccable

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10

xia feng

16 Aug 2023

·

Stayed 4 nights

Very clean one of the best option in KK. Highly recommend!

10

Laura

28 Jan 2026

·

Stayed 2 nights

Very clean rooms and friendly staff

10

Qing

19 Feb 2024

·

Breakfast is amazing. Rooms are clean, spacious, and sound proof. Staff are very friendly and helpful. We had a wonderful stay here. No complaints

6

JU EUN

20 Jun 2023

·

3박 직원들은 대체로 친절함 로비는 깨끗함 . 로비 옆 조식코너 그럭저럭 객실은 대체로 깨끗함 그러나 매트리스는 끝부분의 특유의 흔적이 있는데 같은 흔적이 있는 매트리스커버를 매일 봄. 욕실은 물청소만 하는 듯함 검은 곰팡이가 벽면에서 보이고,분홍곰팡이가 바닥의 대부분에 보임. 그리고 냄새도 좀 나서 잘때 화장실 불켜놓고 후드가 돌아가게 해 놓음 그래서 잘때 불편했음 왜냐하면 화장실이 유리 칸막이로 되어 있어서 불빛이 비추어 환해서 안대를 해야 했음 다시 가서 머물고 싶지 않음

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10

GEMMA

4 Jan 2026

·

Stayed 3 nights

수건에 날파리가 붙어있거나, 객실 청결도가 조금 떨어지긴하지만, 직원분들이 진짜 친절하시고 24시간 프런트라 새벽에 가도 체크인 가능합니다. 조식 메뉴는 거의 비슷한데 과일은 날마다 조금씩 다르고 여기서 먹은 파인애플이 인생 파인애플이었습니당. 다만 조식 먹는 시간에 사람이 몰리면 앉을곳이 없을 수 있음! 물이나 수건은 프런트에 요청하면 추가로 더 주시고, 체크아웃 후 짐도 맡길 수 있어서 편했습니다. 공항이랑 거리도 가까운 편이고, 이 호텔에서 여행하는 곳들의 거리가 많이 멀지는 않아서 좋았습니당.

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10

YASUMITSU

3 Jun 2024

·

Stayed 2 nights

It was a very clean hotel.

10

Lynn Deborah

9 Jul 2025

·

Stayed 3 nights

Clean, comfortable rooms. Great location. Value for money.

10

lian choo

25 Jun 2023

·

Stayed 4 nights

Lobe the cleanliness.

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Rooms

Rooms are modern, comfortable, and often spacious or quiet, with strong showers and reliable Wi‑Fi noted by some. Downsides include occasional noise or AC hum, compact space for triples, sealed windows or humidity, and a bathroom door/partition layout some dislike.

Related guest reviews

8

Leticia

23 Jan 2025

·

Stayed 1 night

Clean and service was great. Did not like the shower/toilet set up especially when sharing a twin bed with someone else. Otherwise the place is ex Ellen’s if you plan to eat at Welcome Seafood Restaurant.

10

Fatima

2 Jan 2023

·

Stayed 19,359 nights

Wifi works great , wonderful breakfast, spacious and comfy room, amazing shower pressure, friendly and helpful staff

8

Richard

26 Sept 2023

·

Stayed 1 night

Arrived late into Kota Kinabalu and check in was very quick and easy. The room was spacious and comfortable. Breakfast was good.

10

Catherine

1 Jun 2025

·

Stayed 2 nights

First impression was this holiday inn was a a little sterile . However is exactly what was needed after a day visiting the mari mati cultural center and the cultural museum! Clean basic very modern and comfortable. The staff at the desk and the restaurant went out of their way to help make a productive and pleasant visit.

10

Qing

19 Feb 2024

·

Breakfast is amazing. Rooms are clean, spacious, and sound proof. Staff are very friendly and helpful. We had a wonderful stay here. No complaints

8

Elizabeth

13 Jul 2025

·

Stayed 1 night

Good location for the airport. Comfy room, good service.

10

RENJIE

30 Jan 2024

·

Stayed 4 nights

地理位置优越，离海鲜市场很近，服务符合预期，员工都很友善，乐于助人。唯一一个缺点是酒店的窗户是封闭式的，淋浴室的潮气比较重。

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10

Minji

15 Jan 2024

·

하루 간단히 묵기 좋습니다~ 에어컨 소리 소음이 조금 심한편이라 끄고 잤네요. 에어컨 끄고자도 덥지 않게 잘 수있었습니다.

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10

Lynn Deborah

9 Jul 2025

·

Stayed 3 nights

Clean, comfortable rooms. Great location. Value for money.

8

??

17 Oct 2024

·

Stayed 2 nights

깨끗한 시설 3인 숙박했는데 2인용 방으로 좁았다

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Service

Staff are widely described as friendly, helpful, and efficient, with fast check‑ins and smooth check‑outs. However, some encountered lapses, including outsourced‑laundry problems, incorrect breakfast‑to‑go orders, housekeeping oversights, unclear extra‑guest charges, and rare reports of rude behavior.

Related guest reviews

8

Maureen

14 Aug 2025

·

Stayed 2 nights

Staff was great! Unfortunately our laundry did not come bac k as expected. I would warn others that laundry is outsourced. Our laundry came back stained and I brought this to their attention. Unfortunately we had to leave the next morning and was not able to get compensation on 6 pieces of clothing of my daughter's which she bought for and during this trip.

10

Chong

10 Apr 2023

·

Stayed 1 night

Fast check-in & check out. Very good

8

Marilyn

13 Mar 2026

·

Stayed 5 nights

Why We were charged an extra $98 fir extra guest? We had ONE room for the two of us. Never before have we been charged almost $100 for ‘extra guest’

10

Laura

28 Jan 2026

·

Stayed 2 nights

Very clean rooms and friendly staff

10

Wong

23 Sept 2024

·

Stayed 1 night

Great location, room was clean and comfortable. Friendly staffs.Price was reasonable and free breakfast. This my 5th time stay in this hotel. Will be back again for my next trip.

10

Charles

6 Apr 2024

·

Stayed 4 nights

The hotel is centrally located, clean and the staff are friendly and helpful. They have a good buffet breakfast.

2

KAI QUAN

20 May 2023

·

Stayed 1 night

very bad experience at this hotel , staff irresponsible, rude attitude, poor management Never ever next time to stay here

6

LUAN WAH

22 Jun 2025

·

Stayed 8 nights

(1) Breakfast spread should offer more healthier options instead of oil-rich, sugar-rich and salt-rich food. (2) Housekeeping service. The housekeeping team needs to be more careful. They left their access card slotted in the holder of my room & friends' room after cleaning. (3) Laundry service. On my second last day, I wanted to settle the bill for my 3 laundries. Unfortunately, the hotel staff could only locate 1 paper trail. It took them a while to trace the paper trail from their 3rd party laundry team. The hotel staff who 1st attended to me looked obviously flustered & unhappy. Not a reflection of being professional. At least the staff who took over was professional & apologetic. Apparently, the laundry team was supposed to tag the customer copy to each "cleaned" laundry bag but failed to do so. The customer copies for the 15 & 18 Jun were not found. Very poor coordination. (4) Grab breakfast. Hotel staff needs to pay attention to details & listen more. We instructed to have breakfast prepared for 4 pax the night before our early morning departure. The next day, breakfast was only packed for 3 pax. Apart from the above, the room was very comfortable & quiet. Efficiency, customer service & professional etiquette must be further enhanced to live up to a 4-star hotel.

10

Kam Chee

6 Jun 2023

·

Stayed 4 nights

Offer a wide range of buffet breakfast. Quick to check-in and check-out.

10

Paul

12 Sept 2024

·

Stayed 4 nights

Cheerful, efficient and helpful staff. The housekeeping staff kept the room clean and provided fresh sheets every day. Coffee bar was replenished every day. The front office staff were cheerful, friendly and knowledgeable. Check-in and check-out accomplished within 5 minutes. Breakfast spread was sufficiently comprehensive. Just need to replenish finished items promptly during peak period. Good spread of bread, pastries and kuih kuih. The hotel could do with 24-hour room service for late arriving guests. It was a very pleasant 4-day stay at this hotel.

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Location

Convenient for the airport and reaching sights by Grab, with seafood restaurants and shopping reachable. Several reviews note busy roads, limited crossings, and a setting a bit removed from the center, making walking less practical.

Related guest reviews

10

MONA

8 Sept 2024

·

Stayed 2 nights

Great location.

6

NOBUHIRO

30 Aug 2022

·

Stayed 1 night

コタキナバルはしがらみの多い町で、このホテルも横断歩道設置できず、中心部に行くのにとても不便です。子供や老人は車なしでは外出が難しいホテルです。

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8

Sng Kok Hoe Maurice

17 Mar 2024

·

Stayed 3 nights

Gd location, clean, well maintained, everything working well, gd decent breakfast, near to food & shopping areas. Crossing the 2 roads to the food & shopping area quite a challenge. Good if hv more movie channels. Definitely will stay here again & recommend others. Keep it the gd work. Thks for pleasant comfortable 3 night’s stay.

10

Hiroshi

23 Feb 2025

·

Stayed 2 nights

空港からタクシーで20分程度。市街の中央からは少し距離があるようですが、静かです。新しいホテルのよう。スタッフは皆感じが良かった。部屋も綺麗で、眺望が良いわけではないが、気にならないくらい快適な部屋でした。設備も過不足ありません。朝食は豪華なわけではないですが、一通り揃っていて、ゆっくりできました。徒歩で出かけるにはちょっと難しいロケーションだなと思いますが、暑いですし、タクシーを使えばいいか、と思えました。また使いたいホテルです。深夜に突然館内放送があり、客が全館禁煙のこのホテルで煙草を吸ったため、自動で警告の放送が流れたとのこと。深夜1時をすぎていたのでかなり驚きましたが、むしろ、セキュリティがちゃんとしていると思いました。

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10

YOON KYEONG

9 Aug 2024

·

Stayed 1 night

공항 근처라 밤비행기 이용할 때 좋아요 ㅎ 호텔체인이라 모든 것이 기본 이상은 합니다. 단 시내까지 거리가 있어서 시내 구경하려면 차를 타고 나가야 합니다

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10

Weng Yun Gerard

11 Apr 2025

·

Stayed 3 nights

Good location just a bit far to walk to the harbour

8

Elizabeth

13 Jul 2025

·

Stayed 1 night

Good location for the airport. Comfy room, good service.

10

JUN MING JOEL

20 Jun 2025

·

Stayed 3 nights

Good location

10

Fabian

18 Oct 2023

·

Stayed 2 nights

The property is in a quiet location, yet still close to many malls and markets. To get around in Kota Kinabalu by walking is possible but I would suggest downloading the Grab app and use that. Though things are very close, many streets don't have crossings for pedestrians and the temperatures can get quite high.

10

Mohd Haikal

28 Nov 2025

·

Stayed 2 nights

Superb hotel with great location

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Dining

Breakfast is frequently praised and includes a handy grab‑and‑go option. Recurring drawbacks are limited day‑to‑day variety, few healthier choices, peak‑time replenishment or seating issues, and a 6:30 a.m. start that can feel late for early flights.

Related guest reviews

10

Emma

27 Mar 2023

·

Stayed 1 night

Breakfast had a "Grab and Go" option (i.e. you can take away pastries and coffee) if you're in a rush which is great for business travellers or like myself, hiking Mount KK. Great stay -- just what I needed after a grueling hike

8

sidney kwok hong

9 Oct 2024

·

Stayed 1 night

If the breakfast can starts from 6 instead of 6:30, much more convenient for the early flight customers .

8

Lai Chin

18 Sept 2024

·

Stayed 2 nights

Located at the fringe of the city, the Holiday Inn Express is a very quiet hotel. The hotel and the rooms were clean, the queen-sized bed plus the pillows were very comfortable and provided restful sleep. The staff are very friendly and helpful. Breakfast was the same typical Malaysian food everyday. Could have been better if there was variation especially for me who stayed there for 6 days. Nearby, there were a few seafood restaurants. Transport to the nearby city centre and shopping outlets is easily available by Grab.

10

Marina

26 Feb 2024

·

Stayed 3 nights

Very nice, clean and beautiful hotel w best breakfast ever! Strongly recommend!

10

Qing

19 Feb 2024

·

Breakfast is amazing. Rooms are clean, spacious, and sound proof. Staff are very friendly and helpful. We had a wonderful stay here. No complaints

10

Neil

1 Oct 2025

·

Stayed 2 nights

Good breakfast buffet.

8

Jessie

10 May 2025

·

Stayed 4 nights

Good overall breakfast is not a lot of options same everyday

6

LUAN WAH

22 Jun 2025

·

Stayed 8 nights

(1) Breakfast spread should offer more healthier options instead of oil-rich, sugar-rich and salt-rich food. (2) Housekeeping service. The housekeeping team needs to be more careful. They left their access card slotted in the holder of my room & friends' room after cleaning. (3) Laundry service. On my second last day, I wanted to settle the bill for my 3 laundries. Unfortunately, the hotel staff could only locate 1 paper trail. It took them a while to trace the paper trail from their 3rd party laundry team. The hotel staff who 1st attended to me looked obviously flustered & unhappy. Not a reflection of being professional. At least the staff who took over was professional & apologetic. Apparently, the laundry team was supposed to tag the customer copy to each "cleaned" laundry bag but failed to do so. The customer copies for the 15 & 18 Jun were not found. Very poor coordination. (4) Grab breakfast. Hotel staff needs to pay attention to details & listen more. We instructed to have breakfast prepared for 4 pax the night before our early morning departure. The next day, breakfast was only packed for 3 pax. Apart from the above, the room was very comfortable & quiet. Efficiency, customer service & professional etiquette must be further enhanced to live up to a 4-star hotel.

10

GEMMA

4 Jan 2026

·

Stayed 3 nights

수건에 날파리가 붙어있거나, 객실 청결도가 조금 떨어지긴하지만, 직원분들이 진짜 친절하시고 24시간 프런트라 새벽에 가도 체크인 가능합니다. 조식 메뉴는 거의 비슷한데 과일은 날마다 조금씩 다르고 여기서 먹은 파인애플이 인생 파인애플이었습니당. 다만 조식 먹는 시간에 사람이 몰리면 앉을곳이 없을 수 있음! 물이나 수건은 프런트에 요청하면 추가로 더 주시고, 체크아웃 후 짐도 맡길 수 있어서 편했습니다. 공항이랑 거리도 가까운 편이고, 이 호텔에서 여행하는 곳들의 거리가 많이 멀지는 않아서 좋았습니당.

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10

Kwan

27 Aug 2025

·

Stayed 3 nights

Free breakfast was excellent

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Su	Mo	Tu	We	Th	Fr	Sa
1 $62	2 $62	3 $56	4 $58	5 $56	6 $65	7 $68
8 $66	9 $68	10 $59	11 $62	12 $58	13 $55	14 $64
15 $56	16 $71	17 $62	18 $69	19 $59	20 $56	21 $59
22 $61	23 $61	24 $61	25 $60	26 $59	27 $68	28 $66
29 $59	30 $59

Holiday Inn Express Kota Kinabalu City Centre by IHG

Prices for Holiday Inn Express Kota Kinabalu City Centre by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Twin Beds (High Floor with )

Standard Room, 1 Queen Bed (High Floor with )

Standard Room, Multiple Beds (With )

Standard Room (With )

Standard Room, 2 Twin Beds (With )

Standard Room, 1 Queen Bed (With )

Guest reviews of Holiday Inn Express Kota Kinabalu City Centre by IHG

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Kota Kinabalu City Centre by IHG

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
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25	26	27 $71	28 $74	29 $74	30 $77	31 $71