Best Western Plus Desoto

Parking was tough. Ended up parking in the restaurant lot across the way. The elevators need maintenance. Our bathroom and entry way floor was dirty. The pool was nice but a little on the cold side lol.

Everything was perfect. Just would’ve been nice if the pool had a warmer lol

The pool door was broken and we couldn't swim on Sunday night/Monday morning but otherwise, it was a great stay.

Clean, comfortable room. Nice workout room. Great indoor pool. Great breakfast. Nice location…close to every thing!

The swimming pool was enjoyable

Great except one thing: to use the pool, you must use the only 2 bath towels you have, walk to the ice-cold lobby and stand in line with dripping swimsuits to trade the wet towels for dry ones so you can go back to shower. Wet tile floors make all of this even worse.

Excellent place to rest, relax and enjoy a getaway! The staff are ALL incredibly helpful and genuinely kind! Breakfast was great with many options for the whole family! The coffee machine in the lobby is top notch! Rooms were clean and so were the facilities all around! The pool was THE BEST indoor pool I’ve ever experienced at a hotel! Water was so warm and the pool area was plenty warm also! Our kids absolutely loved it! We will be back! Above and beyond our expectations especially for the price!!

The only thing was elevator broke, and was on the 4th floor and had to carry all luggage down 8 flats of stairs

The front desk person was very confused and didn't know what she was doing. I was overcharged! Thanks to Expedia i got my money back. They didn't have clean towels. The hall floors were disgusting. The pool was dirty. I've stayed here several times but this time was worse! I will never stay here again!

I've been traveling a lot for business this year and this is the worst place I've stayed. The hotel is fairly new, looks fine from the outside, the location is okay and the area is safe. But it is kind of sad, the place is quickly falling into disrepair. There are water leaks from the ceiling into the first floor hallway and fitness center that the property doesn't seem to be to bothered to fix. Pieces of the ceiling fell onto the fitness equipment that over the course of three days no one attempted to clean up. All the staff managed to do for the hallway leak above the ice machine was to put a wet floor sign out. There was never an attempt to mop it up. This caused a musty odor that was present in the hallway and our room. The coffee maker in the lobby never seemed to work and when the staff was asked or informed about it, they would just shrug. They once put out a bag of hot chocolate by the machine that sat there opened and partially spilled for an entire day. The breakfast options were very limited. I guess the usual clientel has low standards and accepts this. Most troubling was the level of malaise shown by they staff. I found the night clerk sleeping while sitting upright on the sofa. We needed to check out at 5:30am to catch an early morning flight and had to wake up the clerk to check out. She did not seem to be pleased. It's her job!

We spent five nights in this property. It was one of the loudest hotels we’ve ever stayed in with lots of hall noise and noise from other rooms. Although they had brewed coffee, they had a coffee machine that worked one out of five days that we were there. It was not functioning because it needed to be cleaned, and apparently nobody could clean it. There was not juice for breakfast because they were waiting on an order for three of the five days that we stayed there. Our room was never cleaned. In all fairness, we had our do not disturb sign up for one day and for a couple hours one morning. We got clean towels on the third day and our trash emptied on the third day. There was a hole in our sheets that was never addressed. The bathroom was not cleaned the entire time we were there. Our carpet was tacky and I would not walk barefoot on it. At this price point, we had higher expectations. We also relied on the reviews of this property to make a decision about where to stay. Those reviews seem a little inflated at this point. Some of these problems I can see occurring for a one or two nights stay, but for a five nights stay it was ridiculous. We also had a need to use the business center and print some materials. We picked a hotel that had business centers available so we would have access to this kind of equipment. None of the hotel staff knew how to use the printer and there were no directions and no visible way to print from our computer to their printer. Disappointing.

Floors were dirty/carpet and the lady who cooked breakfast was very rude she had glasses and ponytail. Beds had stains on mattress, it was a shock because before everything was nice 2nd floor smell like mold and dirty mop water

Very disappointed and left after seeing my room. The floors were beyond filthy. Hallway and elevator was so dirty. I can’t begin to talk about the bathroom that appeared to have flooded at some point because the water stains and whatever was behind the wall was smelling. The staff was kind and apologized but that was not enough for me to forget the experience.

Room was really nice. Customer service was nice. But, stains were on the toilet seat, it clearly wasn't cleaned. And fridge was dirty, wet, and had a strand of hair, definitely wasn't cleaned. Huge turnoff. Outside of that, place was nice.

Very clean. The staff was very nice and helpful. The rooms are clean and spacious. The beds were a bit hard for us to get on as they are pretty high up and we both have some handicaps, otherwise they were comfortable. Bathroom was big and shower was hot and nice. Clean indoor pool area. Breakfast was hot and delicious.

This was one of the worst stays in a hotel in 30 years! Got into the room (booked for 4) very late. Only one towel in the room. Asked for more the next morning at 8am and was told they didn’t have any and would have to wash our towels first. Asked then to clean the room 2 days in a row; never did. Had to go to front desk for toilet paper since they didn’t clean or stock. After complaining about asking for our room to be cleaned twice, not having adequate towels, no toilet paper and finding 2 dead roaches in our room, I was told they were busy yesterday. Finally the last of our 4 day stay, our room was clean. Still not a towel for each of us, and they only did one of the two beds!!! Who does that !? This place! One of the dead roaches was still there upon checkout. Wonder if they’ll ever find it!?!?

This was my 4th stay at Best Western Plus in Olive Branch. As always, the facility is quite good.The staff is friendly and welcoming. Beds are good as are the breakfast offerings. However, this was the 1st stay that greeted me with a dirty toilet and a shower that had hair in it. Not a good impression because it's probably the first place people go that they really want cleanliness to show. Luckily, I travel with cleaning supplies - although I did not clean the toilet - other than to give it a good spraying with Lysol!

Stayed here a few times, never had any issues until my recent visit. Checked into one room and there was a roach and another type of bug in the shower. Checked into another room on a different floor and there was a roach there as well. Cleanliness wasn’t an issue, maybe just a pest problem.

Nice, clean, quiet. The ladies at the front desk were very friendly and the breakfast was very tasty. No complaints.

Everything seemed ok upon checkin but that quickly changed. First was the floors were so dirty that you cannot take off your shoes until you're in bed to avoid black feet or socks. Second, the place had cockroaches everywhere. Dead ones in the stairway so they must be aware and they've probably sprayed but no one bothered to clean up after. Cockroaches were seen in the room twice. Breakfast was mediocre and after checking out and driving 8 hours to get home I discover I've been bitten all over my legs most likely from bed bugs. The staff, although very nice and friendly, didn't really seem to care.

the room was great other then there no hot water in the shower and toilet kept rocking around

the place was clean, the staff was friendly, the room was comfortable. The room did need some maintenance. The Lav faucet needed to be titened up. The desk drawer handle needed repair. (You need to set in the chair to understand) There was no toilet paper holder. (not a big deal) Overall, enjoyed our stay. Easy access heading south the next morning.

Beds were comfortable. Pool noise throughout the sleeping rooms was intense. Glad others could have fun but we will not stay here again because of how intensely loud it is.

The room was clean and right beside a Wal-Mart and other restaurants/fast food. Only problem there was a small child in the room above. We could hear it running around the room.. the child did not stop until after midnight!!!! We didn’t get very much sleep!

The service and free breakfast were the best. For the hotel being only five years old; the carpets were really dingy in the halls and room. The TV wasn’t even a smart TV. The toilet paper rack fell right off as soon as we got in the room and one of the dressers doors kept opening on its own and topping over. Could have hurt someone. Someone isn’t doing a good job maintaining this facility which is disappointing The lobby, pool area and dining are so nice.

The room was nice & spacious.It would have been nice to have extra blankets for the bed because the comforter/duvet was very thin. They also had a good breakfast.

Everything was great the WiFi just didn’t work and the walls were paper thin!!

The hotel is in pretty good condition, but our bed was absolutely horrible! The springs were sticking through, and it was super saggy with no support. We were given only 1 set of towels a piece, a half roll of tissue, no extra anything. The water only got to lukewarm, never hot and they woke everyone up at 9:30am with a fire alarm. Staff was borderline rude and very dismissive. It was in a convenient location but that is the best part about it.

I’ll start off by saying, I know it was a cheap room and I definitely got what I paid for. The attendant was not at the desk when I arrived. She had left to go get food and I stood there for at least 30 minutes until I started calling the number on the business cards. The room was clean and for the just overnight stay it was fine. The toilet was leaking and cut on every couple of minutes to refill. The toilet was also not secured to the floor and rocked back and forth. We only spent the night to catch a 5am plane the next day. It was convenient to the airport, maybe a 15 minute drive. I’ll try a different place next time I fly out of Memphis though.

The staff were very courteous and quite accommodating. The building itself has some structural issues as the room door was difficult to open and close due to a sagging floor. The dresser drawers kept opening due to the tilt in the floor. The guests in the room next to us kept their music loud late into the night. I called the front desk and was told it would be taken care of. The music softened for about an hour but cranked back up again. I'm not sure what time it stopped. Overall, we enjoyed our stay.

Worst experience. Don’t take a chance as there are plenty of other hotels. After booking hotel around 3:00 while traveling we arrived at 9:00 PM. Front door of hotel is locked. Women behind counter is ignoring me standing there. Eventually she presses button to open the door and tells me that the internet is down and she can’t check me in. I said I don’t understand and she responded that we could not stay at the hotel. I tried to make calls and could not get through so I stayed in lobby to book another hotel on my phone. Several other people were knocking on door and woman actually walked away out of view. Eventually after banging on the door I had to walk over and explain the situation. I had to book another room a few miles away. Now because I for the hotel I am having difficulties getting money back because believe it or not they are not answering the phone or responding to emails from Expedia how the room was booked! There should have been a manger there. They could have printed the reservations off site and brought them to hotel. They could have greeted us with an apology. They could have take our information to assist with refund. They could have done anything and chose to do nothing.

Weird experience checking in. The property was locked, which I understand because it was a late night check-in, but nobody was answering the phone at the front desk. We could see in and that there was nobody near the front desk. We spotted someone sleeping on a couch in the lobby. After pounding one the window, the employee woke up and let us in. She was nice, but I’ve never seen someone sleeping while on the job like that. Breakfast was fine and the room was clean. Their policy on fresh towels is odd. If you want new ones, you have to bring your dirty ones to the front desk to exchange them.

Wonderful stay. Great staff. Clean room. Terrific breakfast. Good location. Loved the stay.

Arrived at about 9:40 pm - computer systems down and would not check us in even though the room had been paid for, we had to find another hotel to stay in at a different hotel.

Mrs. Princess was very helpful as I checked in today.

Desk attendant Mrs. Princess and kitchen assistant Anna both went above and beyond making a difficult trip more bearable. Mrs. Princess took time to color with our grandson. Ms. Anna made sure our breakfast was hot and fresh regardless on the time we got down. Both always had a smile and friendly conversation

We absolutely love this stay. The staff was incredibly sweet and we will definitely be coming back, so see you guys next time!!!!

Check in was horrible I wanted 54 mins I paid for an early check in that I did not receive they charged my card 5times!!! I would not recommend and I will never ever stay again

The property is very well maintained and the staff are always friendly and helpful. This is our second time staying and we will be back. Shout out to Jessica at the front desk, she’s always a pleasure to talk to.

If you’re looking for an exceptional stay at the Best Western Plus Desoto, experience the top-notch service provided by Kay Kay, the hotel’s concierge extraordinaire. Kay Kay's warmth and professionalism were evident from the moment I stepped into the premises, setting a standard of excellence in hospitality. Kay-Kay stands apart for her attention to detail and proactive approach. She doesn’t just respond to requests; she anticipates needs. Kay-Kay exceeds above and beyond with a smile. Her friendly demeanor and willingness to assist in any way make me feel like a valued guest, not just another reservation. The dedication and enthusiasm Kay-Kay brings to her role significantly elevated my experience at Best Western Plus Desoto. Her commitment to exceptional service is evident in every interaction, making her an invaluable asset to the Hotel. In a world where personalized service is increasingly rare, Kay-Kay’s contributions truly stand out. If you’re planning a stay at the Best Western Plus Desoto, rest assured that with Kay-Kay at the helm of concierge services, you’re in excellent hands. Seattle, Washington

Clean and easy to get to

Parking was tough. Ended up parking in the restaurant lot across the way. The elevators need maintenance. Our bathroom and entry way floor was dirty. The pool was nice but a little on the cold side lol.

Property is fantastic. Is in a great area with a Walmart right next-door if you need anything. There are restaurants right across the parking lot. Works out well.

Clean, convenient and safe

Great location with various restaurants within walking distance!

Parking is horrible due to numerous hotels next to each other.

Convenient location to visit family in the area. No problem with parking. Breakfast each morning was decent. Menu don’t change much though.

Parking and nearby shopping was ample.

Great location, near the highway. An alternative to staying downtown Memphis, but an easy 15 minute drive to get downtown. the location is ideal, you can park your car and walk across parking lots to walmart, at least 6 restaurants, shops, and there is a city park that has a beautiful walking/running trail thats a 3 min drive away, or you can walk there, but because it crosses a very busy intersection not designed for pedestrians, its safer to just drive there.

Easy to find, convenient to shopping, restaurants and gas stations

We couldn't even fix breakfast because the kitchen staff and the manager were rude walking all over us trying to monitor what were putting on our plate and then, the manager took a cup out of my hand because I needed something with a lid while driving.if we paid to stay there and you clearly seen that we were getting something to eat while we were heading out like whats the big deal? that was too much this morning

We spent five nights in this property. It was one of the loudest hotels we’ve ever stayed in with lots of hall noise and noise from other rooms. Although they had brewed coffee, they had a coffee machine that worked one out of five days that we were there. It was not functioning because it needed to be cleaned, and apparently nobody could clean it. There was not juice for breakfast because they were waiting on an order for three of the five days that we stayed there. Our room was never cleaned. In all fairness, we had our do not disturb sign up for one day and for a couple hours one morning. We got clean towels on the third day and our trash emptied on the third day. There was a hole in our sheets that was never addressed. The bathroom was not cleaned the entire time we were there. Our carpet was tacky and I would not walk barefoot on it. At this price point, we had higher expectations. We also relied on the reviews of this property to make a decision about where to stay. Those reviews seem a little inflated at this point. Some of these problems I can see occurring for a one or two nights stay, but for a five nights stay it was ridiculous. We also had a need to use the business center and print some materials. We picked a hotel that had business centers available so we would have access to this kind of equipment. None of the hotel staff knew how to use the printer and there were no directions and no visible way to print from our computer to their printer. Disappointing.

clean, nice breakfast

I did not know there were so many options until I got there. So glad we stayed there. Plus, the coffee bar was amazing!

Breakfast

Everything was perfect at this location for my 3 day stay, except the waffle machine was not working or the juice machine.

My family and I had the pleasure of enjoying a stay here during our trip to Memphis. The location was perfect for our needs as it was close to several dining options and Walmart while still being quiet and safe. The room was clean and spacious with a mini fridge and microwave. The sofa bed, chair, and office chair allowed our family to spread out comfortably. The breakfast was excellent with coffee, juice, scrambled eggs, bacon/sausage, biscuits, gravy, waffles (DIY), yogurt, cereal, etc. The front desk staff were kind and helpful.

Nice, clean, quiet. The ladies at the front desk were very friendly and the breakfast was very tasty. No complaints.

Staff is nice and friendly. The breakfast is great!

The breakfast was very good. We enjoyed the varied choices. It was a very good stay.