Four Points by Sheraton Albany

The hotel is beautiful on the first floor you have a nice fire pit with a bar/restaurant the staff is very friendly. The pool is open until 11pm which is great! The room are nice and clean. Will definitely stay here again!

Well maintained large room. Comfortable beds. Great pool

The property was very convenient for our trip to NJ. I really liked the work out facility.

I like the bar and patio but closing at 10 on a Friday isn’t it

Friendly bartender. Cocktails expensive but happy hour beer quite affordable. Shouldn’t something be free for breakfast besides apples and coffee. Easy listening music piped into pool and fitness room— had to have headphones. Pool handrail broken.

Got wrongfully charged for breakfast. Requested a receipt and they were not able to provide me with one. I chose a hotel with a pool for my daughter for her bday, pool was out of service for our stay.

Safe, quiet, good parking.

New hotel. Pristine room. Friendly bar staff, nice patio with fire pit.

everything was good elevator wasn't working

There was a bar within the hotel, and anything else that you could think of. There was plenty of C stores around just walking distance. One thing i didnt like was almost getting stuck on the elevator.

Bathroom toilet was not clean with spots of s..

Property was very clean and seems new. Staff was very courteous and efficient. Rooms are nicely appointed though the coffee machine needs an upgrade

Very clean and comfortable

I want to give 5 stars for the Staff but 2 stars for the cleaning person who didnt clean the bathroom only picked up old towels and gave a new set. There was the same stain on the sink and floor. My bed was half made up and the table wasnt cleaned. Otherwise the staff I saw was EXCELLENT especially the bartender that was there 5/22 and 5/23. My check-in and check out staff was great very accommodating. Just please have someone properly clean the rooms, it makes a persons day better coming back from a 9-10 hr work conference.

The body cleanser in shower was empty. There was hair on floor in bathroom. I liked that there was a pool and location.

I liked how clean and modern the property was

New hotel. Pristine room. Friendly bar staff, nice patio with fire pit.

The hotel was spotless and quiet. The staff was nice and helpful.

The hotel was very clean and well maintained. The staff were friendly and knowledgeable.

The cleanliness.

I stayed one night. The issue I had was that I booked a king bed and got 2 queen beds. They offered aquafina water in the room which is the worst water to offer but at least they offered something I guess. The shower was old and the nozzle didn't really produce a lot of water. I had to check out early so there wasn't anyone at the desk. The note said I would get an email with the receipt but I still haven't received it. I didn't get to check out the rest of the hotel features.

Property was very clean and seems new. Staff was very courteous and efficient. Rooms are nicely appointed though the coffee machine needs an upgrade

Not worth the $180 as the water in shower & sink were of hot & hotter temps so had to move to another room which then made it too late to get a shower & make our event on time. Decided to have breakfast in morning & our order was incorrect...

The bed was very comfortable and the hotel was very quiet.

Few things in hotel room were broke but we just went with the flow

The room was spacious and clean. the AC is hideously loud.

The property was nice and clean, newer building. Located behind gas station and fast food. Near highway for ease of finding. Room was nice and had cute barn door for bathroom but no lock on door and you can hear everything.

It is very odd that the water only get Luke warm in the shower

The rooms were nice and spacious (2 full size beds) the Hotel was clean and nice. My friends and I will stay here again.

I didn’t like having to wake up every hour to turn the air on because it would not stay on and it kept getting hot in the night.

This hotel was special because of the friendliness and warmth of the staff. The front desk people were welcoming and helpful from the start. The woman who served us breakfast and housekeeping staff were all very pleasant. Everyone seemed pleased to see us. We were in Albany for a sad family occasion and the gracious hospitality of Four Points by Sheraton was much appreciated.

They canceled the reservation I'd had for months at the last minute.

Our sleep quality at the Four Points by Sheraton in Albany was the worst we have experienced in a hotel during many years of travel. We awoke at 2:30 am due to a loud rattling air conditioning unit. After several failed attempts at adjustments, we attempted to turn it off, and the unit began humming loudly and emitting a chemical smell. We called for service by phone and the line was repeatedly busy. The next morning I attempted again to notify hotel service of the problem, but the line was again busy. I then personally requested to speak with a manager at the front desk. The employee kindly indicted that the manager was not in yet, but wrote down my information and said the manager would call me that day. Three days later, I have not heard back. I called again this afternoon to try and speak with a manager about our poor experience. I was routed to a manager’s voicemail and left a message requesting a call back, but have not yet received a call. We are highly disappointed that we were placed in a room with a faulty AC unit. I am more disillusioned with my experience of the management, who seem either incompetent to manage the operations of the hotel, or they are disinterested in the experience of their own customers. The hotel itself was otherwise nicely furnished and very clean, and the restaurant breakfast was lovely, so this is quite unfortunate for what could otherwise be a good place to stay in Albany. Though based on our experience, I cannot recommend this hotel.

Clean enough, convenient location. However, they have billed us for 2 nights whereas we booked and stayed only 1 night. The manager hasn't returned my repeated calls to address this. I'm not happy with the ongoing experience.

Wonderful hotel - probably the nicest one we've stayed at in Albany. Very helpful friendly staff. Great bed. Slept like a baby through the night.

Just a lovely place by the airport like 15 minutes. Comfy bed and very quiet. All the staff were exceptionally nice. In the bar I had Andrew as my bartender. He made me the most wonderful drink and wrote down for me how he made it!! He was very entertaining and nice! I will definitely stay there again. Ps- the guy at front desk- I didn’t catch his name. He too was so helpful to us so thank you!

The staff is wonderful!

Check in was easy and the staff very friendly. Andrew was great - explained some history and dinner was good. Managing room temp was a bit of a challenge. We would definitely come back here next time we head to Boston.

Check in was very slow and there was a line building up when the receptionist called for some help at check-in desk. After that things went quickly. The room was very clean and comfortable. I particularly liked the pillow assortment that was offered. There was coffee and tea in the lobby, but the breakfast was at their restaurant. There was a nice pool for the children, but we did not use it. Overall, it was a good experience.

I was disappointed. We had reservations for months and when we arrived, they told us we had been bumped and that we had to go to another hotel that was 20 minutes away. The only explanation was that a priority customer had requested a room and their policy is to accommodate those guests.

Updated, quiet, friendly staff. Allowed a late check out. Pool was quiet and perfect for the kids. Close to everything in Albany.

Very accommodating and welcoming staff. Well situated for ease of access to sights such as New York State Museum and USS Slater. Limited dining options around the hotel. However, hotel restaurant was very good.

Great location!

The hotel was super clean and the staffs were respectful and helpful. But there is nothing aorund there area that is walk distance, beside a gas station and Dunkin donut.

Great location just off the highway.

Nice property with eating options close

The property was nice and clean, newer building. Located behind gas station and fast food. Near highway for ease of finding. Room was nice and had cute barn door for bathroom but no lock on door and you can hear everything.

Just a lovely place by the airport like 15 minutes. Comfy bed and very quiet. All the staff were exceptionally nice. In the bar I had Andrew as my bartender. He made me the most wonderful drink and wrote down for me how he made it!! He was very entertaining and nice! I will definitely stay there again. Ps- the guy at front desk- I didn’t catch his name. He too was so helpful to us so thank you!

Hi excellent hotel near Downtown Albany and Selkirk.

Everything is really great about this place. Only thing to note is that the breakfast is not complimentary. Tv was great withe netflix, room was comfy and hotel was quiet in a great location off the 87.

I didn’t like that the bar and kitchen do not take cash. Not a fan of on room accounts and credit cards only.

I like the bar and patio but closing at 10 on a Friday isn’t it

The “restaurant” was far from it, at least during our trip. But the staff (Jennifer) was great! At breakfast they said they had no cook. Jennifer saved the day and put together a great complimentary breakfast for the whole hotel! But then for dinner half the menu was scribbled out bc they “ran out of a lot the night before.” Interesting. But they did do their best with what they had and my son and I appreciated it all!

Great bartender!

It was a great stay all around! Just wished they took cash at their facility. Otherwise perfection :-)

I just wish there was breakfast included

Friendly staff, comfortable bed. Good food from restaurant.

Nice new hotel. The rooms were clean and the beds were comfortable. Only negative is the lack of a continental breakfast. The menu prices for dining there were too pricey.

Everything is really great about this place. Only thing to note is that the breakfast is not complimentary. Tv was great withe netflix, room was comfy and hotel was quiet in a great location off the 87.

A notch above most right off the highway hotels. Immaculate, great bed and beddings and also a bar and breakfast made to order.