What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Are pets allowed at the property?

No pets are allowed, but service animals are permitted.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 9:00 PM, and check-out is until 11:30 AM. Early or late check-in/check-out may be available upon request.

What is the location of the property in relation to key landmarks?

The property is near ski lifts, just steps from Zermatt-Matterhorn Ski Paradise and 4 minutes by foot from Tour Monte Rosa. It is 0.1 mi from Zermatt Visitor Center and 3 mi from Fuxstein Chapel.

Does the property have a swimming pool?

Yes, there is an indoor pool and an outdoor heated pool. Pool access is available from 8:00 AM to 9:30 PM.

What are the policies for guests staying with children?

Children are welcome; one child up to the age of 2 years can stay for free when occupying the parent or guardian's room using existing bedding.

Naco Aparthotel by Arca Spa in Zermatt

Average nightly price at Naco Aparthotel by Arca Spa by month, last 12 months (USD)
Month	Average price
January	US$542
February	US$683
March	US$534
April	US$794
May	US$460
June	US$626
July	US$471
August	US$459
September	US$425
November	US$3,313
December	US$905

What guests think

Across the reviews, Naco Aparthotel by Arca Spa is praised for modern, spacious apartments, excellent cleanliness, friendly staff, and a convenient location within a short walk of the train station, with guests also enjoying the spa facilities and generous breakfast.

Rooms often feature kitchenettes and balconies with mountain or Matterhorn views, making them popular with families and longer stays. Some guests mention occasional noise from nearby bars, roads, or construction, and a few note minor maintenance or spa temperature concerns. Overall, expect a comfortable, well-run base with strong value for a Zermatt stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool and spa facilities are frequently praised, including the sauna, steam room, and hammam; many guests enjoy unwinding here after skiing. A few note the spa water or sauna not being hot enough.

Related guest reviews

10

Williamson

21 Jul 2025

·

Stayed 1 night

I usually find faults in hotels but this hotel has tremendous value and is clean. We enjoyed the indoor saltwater pool and the convenience from the train station. Breakfast had solid mix of western comforts and more traditional local fare. Enjoyed so much we actually extended the stay by a day.

8

Daniel

28 Feb 2025

·

Stayed 2 nights

Good location with a good Spa facility including both steam room and dry sauna, pool was clean with a number of different water jets to soothe the sore muscles, along with an air jet bed. Room was good with a small locket/eating area that was equipped for short stays. There is a bar that has load music close by that could disturb your sleep if you don’t have ear plugs. It was load!!

10

Shane

30 Jun 2024

·

Stayed 2 nights

Beautiful, spacious, comfortable. Great views from the wrap-around balcony. Helpful staff. Loved the pool and spa facilities.

6

Kalateerth

5 Sept 2025

·

Stayed 2 nights

My recent stay at Naco Aparthotel by Arca was average, with some highs and lows. The room itself was very good—modern, clean, and spacious, with a stylish design and a cozy balcony offering great views of Zermatt’s mountains. The staff were fantastic, always friendly and helpful, which made the experience more pleasant. However, there were notable downsides. Construction noise started at 7 AM every day, which was disruptive, especially since the lack of AC (common in Zermatt hotels) meant we had to keep windows open during warmer weather. This amplified the noise, making it hard to relax. The sink in our room also had an unpleasant gutter smell, which was off-putting. The spa facilities were decent but underwhelming. The sauna and hot tub weren’t hot enough for my liking, though the deep tissue massage by Linda was a standout—absolutely fantastic and a highlight of the stay. I was also disappointed that, unlike many other hotels in Zermatt, there was no shuttle service to the train station or main areas, which would’ve been convenient with luggage or for quick trips into town. Overall, the aparthotel has potential with its great rooms and staff, but the construction noise, lack of AC, and minor maintenance issues impacted our stay. I’d consider returning if these were addressed, especially for the price.

10

Lillian

19 Jun 2025

·

Stayed 2 nights

good breakfast selection, great spa pool and steam room, would highly recommand

6

Anna Christina

17 Dec 2025

·

Stayed 2 nights

We stayed at Naco Zermatt as a family of four 2 adults 2 kids 8&11 and had a wonderful experience. We loved our apartment—it was comfortable, well-designed, and perfect for a family stay. The spa was a great bonus and very relaxing after a day out. The location is excellent, making it easy to get around Zermatt, and the staff were consistently friendly and welcoming. We would happily stay here again.

10

Dawn

22 Jan 2024

·

Stayed 2 nights

Clean comfortable hotel within walking distance of the train and ski lifts. Just what we were looking for. Also enjoyed the spa and pool.

10

Cédric

27 Jan 2026

·

Stayed 2 nights

Séjour fabuleux dans cet hôtel ! Tout était impeccable, très propre, avec un personnel d’une grande gentillesse. La piscine ainsi que le spa, le sauna et le hammam sont fabuleux et très appréciables après une belle journée de ski. L’hôtel est en plus idéalement situé à proximité de la gare, ce qui est vraiment bien sympa. Nous y avons passé un excellent séjour et le recommandons sans hésitation.

10

Syd

25 Mar 2025

·

Stayed 4 nights

This is an outstanding hotel with nice accomodations, friendly staff, and excellent location at a great value. The pool and spa are nice, and the breakfast buffet is a great start to the day. It is conveniently located to the bus transportation to all of the slopes, and is an easy walk from the train station. The room itself was very clean and modern. Our family was truly delighted with our stay. If you are considering, don't hesitate!

10

Elaine

27 Mar 2025

·

Stayed 3 nights

Easy walk from the train. The staff were very helpful. Room was clean and large with a nice balcony. Spa was fantastic as was the breakfast. All in all, a great stay!

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Cleanliness

Cleanliness is consistently highlighted, with rooms and facilities described as very clean.

Related guest reviews

10

RD

1 Sept 2023

·

Stayed 1 night

Spacious, clean, excellent size bathroom and bedrooms

10

Williamson

21 Jul 2025

·

Stayed 1 night

I usually find faults in hotels but this hotel has tremendous value and is clean. We enjoyed the indoor saltwater pool and the convenience from the train station. Breakfast had solid mix of western comforts and more traditional local fare. Enjoyed so much we actually extended the stay by a day.

10

Vannessa

20 Sept 2025

·

Stayed 6 nights

Clean room, breakfast was great, and great views.

10

Rupal

3 Jul 2024

·

Stayed 2 nights

Loved the hotel. Everything was within a walking distance. Very clean.

10

Cédric

27 Jan 2026

·

Stayed 2 nights

Séjour fabuleux dans cet hôtel ! Tout était impeccable, très propre, avec un personnel d’une grande gentillesse. La piscine ainsi que le spa, le sauna et le hammam sont fabuleux et très appréciables après une belle journée de ski. L’hôtel est en plus idéalement situé à proximité de la gare, ce qui est vraiment bien sympa. Nous y avons passé un excellent séjour et le recommandons sans hésitation.

10

Kym

5 Sept 2024

·

Stayed 4 nights

Clean, modern, spacious rooms. Front desk is very nice and location is good and close to train station. Best I have seen in Switzerland for the price.

10

Cynthia

11 Oct 2023

·

Stayed 2 nights

After travelling through London & Paris, this hotel was a breath of fresh air; everything felt new and modern, clean and tidy.... and the customer service was above and beyond. We were greeted by a very happy man at the front desk.... which sadly seemed to be missing from the rest of our European experiences. Sadly we only had two nights here.... we wanted to stay much longer and enjoy everything this hotel had to offer. They even prepared lunches for us to take away with us as we left very early in the morning. This hotel should be a top choice for anyone visiting here; you might be lucky enough to get a view of the Matterhorn from your balcony like we did.

10

Kirsty

12 Sept 2023

·

Stayed 2 nights

The property was lovely and clean. It was easy to get to amenities (less than 5 mins). Perfect for hiking holidy

10

Sheila Marie

21 Aug 2024

·

Stayed 2 nights

Clean! New property

10

Fion

14 Jun 2025

·

Stayed 2 nights

Very clean and helpful staff providing maps and recommendations for hikes, would definitely come again!

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AI-generated summary based on recent guest reviews

Rooms

Modern, spacious apartment-style rooms with kitchenettes and balconies, some offering mountain or Matterhorn views; comfortable for families. A few guests reported external noise from bars, roads, or construction depending on room location.

Related guest reviews

8

Daniel

28 Feb 2025

·

Stayed 2 nights

Good location with a good Spa facility including both steam room and dry sauna, pool was clean with a number of different water jets to soothe the sore muscles, along with an air jet bed. Room was good with a small locket/eating area that was equipped for short stays. There is a bar that has load music close by that could disturb your sleep if you don’t have ear plugs. It was load!!

10

Mingqi

11 Oct 2024

·

I had a studio (north) room. It is spacious and bathroom is modern. The room has a balcony with mountain view. Full kitchen. Not far from train station but in a quiet area. Breakfast is excellent. Indoor pool is also a plus. Like the place very much.

6

Kalateerth

5 Sept 2025

·

Stayed 2 nights

My recent stay at Naco Aparthotel by Arca was average, with some highs and lows. The room itself was very good—modern, clean, and spacious, with a stylish design and a cozy balcony offering great views of Zermatt’s mountains. The staff were fantastic, always friendly and helpful, which made the experience more pleasant. However, there were notable downsides. Construction noise started at 7 AM every day, which was disruptive, especially since the lack of AC (common in Zermatt hotels) meant we had to keep windows open during warmer weather. This amplified the noise, making it hard to relax. The sink in our room also had an unpleasant gutter smell, which was off-putting. The spa facilities were decent but underwhelming. The sauna and hot tub weren’t hot enough for my liking, though the deep tissue massage by Linda was a standout—absolutely fantastic and a highlight of the stay. I was also disappointed that, unlike many other hotels in Zermatt, there was no shuttle service to the train station or main areas, which would’ve been convenient with luggage or for quick trips into town. Overall, the aparthotel has potential with its great rooms and staff, but the construction noise, lack of AC, and minor maintenance issues impacted our stay. I’d consider returning if these were addressed, especially for the price.

10

Kelley

9 Oct 2024

·

Stayed 3 nights

Wonderful room, beautiful location, had a balcony facing the Matterhorn! The breakfast was awesome, the staff was all pleasant!

6

Anna Christina

17 Dec 2025

·

Stayed 2 nights

We stayed at Naco Zermatt as a family of four 2 adults 2 kids 8&11 and had a wonderful experience. We loved our apartment—it was comfortable, well-designed, and perfect for a family stay. The spa was a great bonus and very relaxing after a day out. The location is excellent, making it easy to get around Zermatt, and the staff were consistently friendly and welcoming. We would happily stay here again.

10

Kym

5 Sept 2024

·

Stayed 4 nights

Clean, modern, spacious rooms. Front desk is very nice and location is good and close to train station. Best I have seen in Switzerland for the price.

10

Kris

28 Dec 2024

·

Stayed 4 nights

Perfect apartment for a family of four. Very clean, modern and spacious

10

Syd

25 Mar 2025

·

Stayed 4 nights

This is an outstanding hotel with nice accomodations, friendly staff, and excellent location at a great value. The pool and spa are nice, and the breakfast buffet is a great start to the day. It is conveniently located to the bus transportation to all of the slopes, and is an easy walk from the train station. The room itself was very clean and modern. Our family was truly delighted with our stay. If you are considering, don't hesitate!

8

Leo

20 Mar 2023

·

Stayed 4 nights

Great staff - great quality apartment room On the road side, a fair amount of noise from the electric vehicles and drunk people talking.

10

Wai Ming

16 Jun 2025

·

Stayed 4 nights

The staff are polite and helpful. I was really impressed by the breakfast and the view of Matterhorn from the balcony of my room.

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Service

Service is widely described as friendly and helpful, with thoughtful touches like takeaway breakfasts, luggage assistance, and local recommendations.

Related guest reviews

10

Colin Smith

7 Apr 2025

·

Stayed 4 nights

All the reviews are spot-on. The Naco apartments are great - clean, well set out and have much better amenities than I was expecting. The pool/spa area is really nice and breakfast is excellent. Also everyone was really helpful and we much appreciated the baggage being taken to the train station!

10

Blake

21 May 2024

·

Stayed 2 nights

Quality of the accommodation was very nice, heated pool was lovely, great service, generous check-in/check-out times. We were very happy with our stay

6

Kalateerth

5 Sept 2025

·

Stayed 2 nights

My recent stay at Naco Aparthotel by Arca was average, with some highs and lows. The room itself was very good—modern, clean, and spacious, with a stylish design and a cozy balcony offering great views of Zermatt’s mountains. The staff were fantastic, always friendly and helpful, which made the experience more pleasant. However, there were notable downsides. Construction noise started at 7 AM every day, which was disruptive, especially since the lack of AC (common in Zermatt hotels) meant we had to keep windows open during warmer weather. This amplified the noise, making it hard to relax. The sink in our room also had an unpleasant gutter smell, which was off-putting. The spa facilities were decent but underwhelming. The sauna and hot tub weren’t hot enough for my liking, though the deep tissue massage by Linda was a standout—absolutely fantastic and a highlight of the stay. I was also disappointed that, unlike many other hotels in Zermatt, there was no shuttle service to the train station or main areas, which would’ve been convenient with luggage or for quick trips into town. Overall, the aparthotel has potential with its great rooms and staff, but the construction noise, lack of AC, and minor maintenance issues impacted our stay. I’d consider returning if these were addressed, especially for the price.

10

Kym

5 Sept 2024

·

Stayed 4 nights

Clean, modern, spacious rooms. Front desk is very nice and location is good and close to train station. Best I have seen in Switzerland for the price.

10

Syd

25 Mar 2025

·

Stayed 4 nights

This is an outstanding hotel with nice accomodations, friendly staff, and excellent location at a great value. The pool and spa are nice, and the breakfast buffet is a great start to the day. It is conveniently located to the bus transportation to all of the slopes, and is an easy walk from the train station. The room itself was very clean and modern. Our family was truly delighted with our stay. If you are considering, don't hesitate!

10

Cynthia

11 Oct 2023

·

Stayed 2 nights

After travelling through London & Paris, this hotel was a breath of fresh air; everything felt new and modern, clean and tidy.... and the customer service was above and beyond. We were greeted by a very happy man at the front desk.... which sadly seemed to be missing from the rest of our European experiences. Sadly we only had two nights here.... we wanted to stay much longer and enjoy everything this hotel had to offer. They even prepared lunches for us to take away with us as we left very early in the morning. This hotel should be a top choice for anyone visiting here; you might be lucky enough to get a view of the Matterhorn from your balcony like we did.

10

Wai Ming

16 Jun 2025

·

Stayed 4 nights

The staff are polite and helpful. I was really impressed by the breakfast and the view of Matterhorn from the balcony of my room.

10

Steven

15 Sept 2025

·

Stayed 2 nights

Stayed here as part of a longer trip. This is a great hotel with an outstanding staff. It is close to the train station. We were able to transport our luggage from the train station to the hotel without issue. The breakfast was outstanding. The last day we left early and were unable to partake in the breakfast so the staff made us sandwiches to take with. I would definitely stay here again.

10

visvanathan

13 Aug 2024

·

Stayed 2 nights

Excelleny location with easy access to train station, shopping and restaurants. Friendly staff.

10

Fion

14 Jun 2025

·

Stayed 2 nights

Very clean and helpful staff providing maps and recommendations for hikes, would definitely come again!

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AI-generated summary based on recent guest reviews

Location

Very convenient for Zermatt, within an easy walk of the train station and town; several note it is generally quiet yet accessible. A few reviews mention noise near bars or the roadside.

Related guest reviews

10

Chuyun

11 Oct 2023

·

Stayed 1 night

My family and I enjoyed our stay at Naco! It is really near the train station and within walking distance to everywhere for a first time traveller to Zermatt! Breakfast had a wide variety too! I would definitely go back if I were to travel to Zermatt again!

10

Awais

15 Jul 2025

·

Stayed 2 nights

What an amazing place to stay In Zermatt, away from the noise but still very close to everything and the train station. Large rooms with all amenities and very clean and comfortable. Made our stay memorable

8

Daniel

28 Feb 2025

·

Stayed 2 nights

Good location with a good Spa facility including both steam room and dry sauna, pool was clean with a number of different water jets to soothe the sore muscles, along with an air jet bed. Room was good with a small locket/eating area that was equipped for short stays. There is a bar that has load music close by that could disturb your sleep if you don’t have ear plugs. It was load!!

10

Mingqi

11 Oct 2024

·

I had a studio (north) room. It is spacious and bathroom is modern. The room has a balcony with mountain view. Full kitchen. Not far from train station but in a quiet area. Breakfast is excellent. Indoor pool is also a plus. Like the place very much.

6

Anna Christina

17 Dec 2025

·

Stayed 2 nights

We stayed at Naco Zermatt as a family of four 2 adults 2 kids 8&11 and had a wonderful experience. We loved our apartment—it was comfortable, well-designed, and perfect for a family stay. The spa was a great bonus and very relaxing after a day out. The location is excellent, making it easy to get around Zermatt, and the staff were consistently friendly and welcoming. We would happily stay here again.

10

Cédric

27 Jan 2026

·

Stayed 2 nights

Séjour fabuleux dans cet hôtel ! Tout était impeccable, très propre, avec un personnel d’une grande gentillesse. La piscine ainsi que le spa, le sauna et le hammam sont fabuleux et très appréciables après une belle journée de ski. L’hôtel est en plus idéalement situé à proximité de la gare, ce qui est vraiment bien sympa. Nous y avons passé un excellent séjour et le recommandons sans hésitation.

10

Syd

25 Mar 2025

·

Stayed 4 nights

This is an outstanding hotel with nice accomodations, friendly staff, and excellent location at a great value. The pool and spa are nice, and the breakfast buffet is a great start to the day. It is conveniently located to the bus transportation to all of the slopes, and is an easy walk from the train station. The room itself was very clean and modern. Our family was truly delighted with our stay. If you are considering, don't hesitate!

10

Elaine

27 Mar 2025

·

Stayed 3 nights

Easy walk from the train. The staff were very helpful. Room was clean and large with a nice balcony. Spa was fantastic as was the breakfast. All in all, a great stay!

10

Hoai

14 Aug 2024

·

Stayed 2 nights

Great place to stay. Walkable, close to train station, restaurants, indoor pool and sauce were great, breakfast is ok, would stay again

10

Steven

15 Sept 2025

·

Stayed 2 nights

Stayed here as part of a longer trip. This is a great hotel with an outstanding staff. It is close to the train station. We were able to transport our luggage from the train station to the hotel without issue. The breakfast was outstanding. The last day we left early and were unable to partake in the breakfast so the staff made us sandwiches to take with. I would definitely stay here again.

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Dining

Breakfast is frequently praised for quality and variety, with items ranging from hot dishes to fresh juice and a cheese buffet. Staff sometimes prepare early takeaway breakfasts; one review found it just okay.

Related guest reviews

10

Steven

22 Mar 2024

·

Stayed 7 nights

Excellent stay and highly recommend. Maria was great, loved the cheese buffet.

10

Mingqi

11 Oct 2024

·

I had a studio (north) room. It is spacious and bathroom is modern. The room has a balcony with mountain view. Full kitchen. Not far from train station but in a quiet area. Breakfast is excellent. Indoor pool is also a plus. Like the place very much.

10

Lillian

19 Jun 2025

·

Stayed 2 nights

good breakfast selection, great spa pool and steam room, would highly recommand

10

Vannessa

20 Sept 2025

·

Stayed 6 nights

Clean room, breakfast was great, and great views.

10

Armin

31 Jul 2025

·

Stayed 2 nights

It a great place to stay. Looks really modern and newly renovated. Will definitely recommend and stay again. Breakfast is great also.

10

Qing

5 Aug 2024

·

Stayed 2 nights

Brand new hotel, spacious room, with everything you need, I have never been in such nice hotel room with this price in Europe ever! The breakfast is also the best, from hot to cold, variety of foods and fresh squeezed orange juice!

10

Syd

25 Mar 2025

·

Stayed 4 nights

This is an outstanding hotel with nice accomodations, friendly staff, and excellent location at a great value. The pool and spa are nice, and the breakfast buffet is a great start to the day. It is conveniently located to the bus transportation to all of the slopes, and is an easy walk from the train station. The room itself was very clean and modern. Our family was truly delighted with our stay. If you are considering, don't hesitate!

10

Jui Hwa

19 Jun 2024

·

Stayed 3 nights

a short walk from train station, convenient to everything, clean and cosy, excellent breakfast and other amenities.

10

Hoai

14 Aug 2024

·

Stayed 2 nights

Great place to stay. Walkable, close to train station, restaurants, indoor pool and sauce were great, breakfast is ok, would stay again

10

Steven

15 Sept 2025

·

Stayed 2 nights

Stayed here as part of a longer trip. This is a great hotel with an outstanding staff. It is close to the train station. We were able to transport our luggage from the train station to the hotel without issue. The breakfast was outstanding. The last day we left early and were unable to partake in the breakfast so the staff made us sandwiches to take with. I would definitely stay here again.

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Naco Aparthotel by Arca Spa

Prices for Naco Aparthotel by Arca Spa

Monthly average prices

About this property

Location

Room options

Apartment

Studio (South)

Junior Suite

Suite (Rooftop)

Studio (North)

Apartment (Garden)

Studio, 1 Double Bed (Matterhorn View)

Guest reviews of Naco Aparthotel by Arca Spa

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Naco Aparthotel by Arca Spa

Prices for upcoming dates