Homewood Suites by Hilton Reston

The front desk staffs may need some training. My hilton app says as a gold member, I am supposed to receive 2 bottles of water every day, but the front desk staffs said they only provide water on day 1 while checking in, which is not correct. Also, dont expect amenities, most of the hotels provide small toothpaste and a brush if someone asks. They dont, instead they will ask to buy it. The room wasn’t clean either, i found long female hair on my bed, pillow, blanket and toilet. Disgusting. Not recommended if you expect Hilton quality service.

We visit the area frequently and have stayed at many different hotels. This is the best - excellent staff, having a mini kitchen and having breakfast provided are both very convenient amenities. We have stayed at Homewood now three times and I highly recommend.

The breakfast options were good, with eggs, breakfast meats, oatmeal, and other options. The hotel was also clean and well equipped. The only downside was that we had booked rooms for elderly handicapped individuals, and there was no fold-down shower seat in the handicap rooms. We had to go out late at night to find portable shower seats. Some other hotels we've been to have fold down seats. Just keep in mind if you're traveling with a handicap person that cannot stand in the shower. Other than that, everything was good.

New hotel with terrific staff and clean rooms. I was impressed by their Lyft partnership program (might be for Hilton Honors members) that offers 2 free rides a day to nearby destinations.

Very friendly and professional staff.