Hillside Crossing Nashville

Arrived later in day. Pleasant front desk clerk said a change over of computer systems made it difficult to find reservation. Entire group had feeling of being unsafe. After dropping bags & going to supper and entertainment next door, seated at patio furniture, witnessed a lady behaving erratically. Observed an suspicious exchange in the parking lot between a man on a motor bike and a person in an black vehicle. Some door locks broken on main floor of Building 4. No front desk staff after 11pm when we went to report. Pushed furniture in front of the door at night. All woken in the early morning by another lady screaming at a departing male about sexual acts. Attempts are made to keep area tidy but the floors were very dirty, accumulated dust in some areas, shower not clean. In a.m., noticed people living there in "rental" style-could see an accumulation of belongings inside and1st floor rooms had regular sized fridges. 1 person in our party approached to buy drugs. Pool was green and slimy-not swimmable. Online pictures misrepresent the state of this establishment. Each of the 4 couples went to report and asked to speak with manager. We're told manager away. Left after only one night. Still trying to get a refund or credit from the hotel. Expedia staff has been good. 2 positives - gym was impressive for this locale(didn't stay to use) & it was located next to the restaurant with good food and music.

Breakfast was a little weak, but I have never been to a hotel with a better gym. Amazing. It too needs a little maintenance (some missing machine pins, could use some tidying up) but better than anything I've seen. And having the Lost Paddy next door was awesome.

The rooms are charmingly designed with the Music City in mind. Showers are hot. Rooms are clean. And the gym is exceptional. The best hotel gym I’ve ever seen. Go out and enjoy as much Hot Chicken and American BBQ as you like, then work it off back at the hotel. The best part of Hillside Crossing, however, is the staff. The entire crew here are wonderful. Special shout out to Robert and Angel for going above and beyond, and for just being so friendly to deal with the entire time.

Really great value here. Rooms are very basic and no frills, but serve their purpose. You definitely can hear other guests and outdoor noises. Gaps at the bottom of front door doesn't help with this and also made it muggy in our room. AWESOME fitness facility for this caliber of hotel, along with a neat leisure area, and a fun Irish Pub next door. Staff incredibly friendly and accommodating.

Staff friendly however no elevators for those that needed. Room minimal

I enjoyed the customer service and clean rooms. The Irish pub was great and the Gym, Recreational and Movie room were a pleasant surprise! Breakfast was hearty

The hotel is a nice place to stay for the money. We were in the area for 3 nights. We wanted to head to Broadway one night, the Grand Ole Opry one night and then Vandebilt for a baseball game. The hotel was about 15 minutes to each one. Parking was easy and right outside your door

DO NOT BOOK HERE! This hotel was falsely advertised on Expedia. We were in unsafe situations at this hotel. We would not want anyone to be put in these situations.The swimming pool was not clean and full of slime and algae. Rooms were not clean, doors weren’t locking, bugs, baseboards coming off ect. This hotel is a permanent living facility. We had to leave for our safety and pay to book a new hotel for the week. This hotel should not be listed on Expedia for everyone’s safety.

Pool was green dirty and un usable. There are permanent resident walking around all times of the night. Broken beer bottles in hallways, place constantly smells of weed. Bathroom had a ceiling leak and moldy odor.

I didn’t like that the pool was closed for couple of days will I was there

The bathroom ceiling was covered with mold. Also the refrigerator was moldy. Was offered a different room. The bathroom ceiling was also covered in mold. Had to change hotels and request refund.

I woke up to cockroachs in my room and other insects

Extremely dirty and disgusting room. The bed made an annoying noise every time we moved an inch. Spend the extra money and stay somewhere else.

That they have cockroaches for every room

We were in an area where there were several.people just hanging out outside around the rooms. Then when we got inside a strong smell of urine hit you. I put my suitcase on the floor and sat on the bed and there were bedbugs crawling. We got our things and left and got a different hotel!

Will I trust reviews again? NO! How is this property a part of Wyndham? It’s such a shame that I didn’t review the location and history of this motel before booking. It’s simply an extended stay motel, recently repainted to look more modern. The staff was nice but let’s just say they all hate their jobs. The interior of the room smelled like mold and sewage! There were cockroaches and small knats everywhere! The sheets and towels were clean but it doesn’t help to shower when you wake up with cockroaches crawling on the walls of your room. All the walls has cracks and discoloration from what appeared to be water damage. The television didn’t work at first because apparently it was a “new” tv, so I had to ask for a “new” remote, twice. The a/c was old, smelled of mildew and was extremely loud, so to cool down the room at night you had to endure hours of loud buzzing. The surroundings were clean but the entire area smelled of sewage and almost everyone who “lives” there sat outside their room on a chair smoking or drinking. On the last day, we woke up at 8am with a knock on our door at 9:15am from housekeeping trying to kick us out when checkout was at 11. I kept telling her no, we are not ready, yet she kept speaking Spanish and ignoring me, so I just closed the door on her until we decided to leave. The location was close everything however the neighborhood was very sketchy and numerous homeless men would ask my daughter and myself for money every time we walked to our car.

The property itself wasn’t bad. The little interaction with the staff was courteous. Parking was far from our particular room but still manageable. The major complaint is the cleanliness of the room. Things up top like counters and sinks seemed clean, but the floors hadn’t been mopped in a while and it was evident. I almost didn’t want to let any of our things touch the floor. A ball of hair and dust literally rolled to us as we opened the door. We only stayed the night to rest and shower and continue on our way, but I don’t think we’ll stay here again.

Our room opening to the ground floor parking lot had a door that would not shut properly, and didn't fit the frame. They claimed it was a queen bed but this bed was a double at best. There was green mold growing on the wall by the sink and underneath the shelf above the sink. The shower was smeared with dirt and there were dead flies all over the place. We expressed our dissatisfaction and felt so grossed out by the lack of cleanliness we asked for a cancelation of the visit. A man wearing a Titan's t-shirt who acted like he was the manager but never bothered to introduce himself rudely talked at us saying that we could either change rooms or they charge us and we move along. We took a different room and when the lack of cleanliness was on the same level, we took the financial loss and went to stay at the Aloft hotel which was way nicer (ie not covered in dirt and mold)

Check in/out and staff were great. Room door had a giant gap all around the door. AC unit was loud and clunky. Shower appeared to have possible mold on the ceiling, and sink drain was extremely slow and appeared clogged. Bed was broken loose from the wall.

The shower was black and dirty. We saw bugs. The bed sheets were not the cleanest. The floors were covered in dirt. The walls were so thin you could hear every conversation. The area was sketchy and not safe. The pictures are a catfish compared to the actual room. The beds were loud and not comfortable. The only good part was the microwave and fridge.

Staff was excellent when we needed anything. Only complaint was the bed, hard to sleep when every time you turn it squeaks because of the frame and the fact that the room had laminate floors was different. Overall very nice stay though!

To much noise from the sound round rooms Should be some kind noise level around 10:00pm Also TV never work ask for batteries, never received them!

There was nothing in the kitchen, and the television did not work

Spotty Wi-Fi, no ice close by,

Door had openings all around it. Looked like someone used a crowbar to try to enter. Both beds squeaked terribly with every little movement.

Our door (which lead outside) never fully sealed, as in there was a solid gap between door and frame. The lobby closed at 11 PM so we had to wonder around to find the outdoor stairs to get up.

never again- Hotel destination is in the middel of traffic and railroad. Very loud and noisy.

My room faced the road and could hear a lot of road noise.

Check in/out and staff were great. Room door had a giant gap all around the door. AC unit was loud and clunky. Shower appeared to have possible mold on the ceiling, and sink drain was extremely slow and appeared clogged. Bed was broken loose from the wall.

The location is quite noisy, the side on which we stayed was. The bedding indicated is not queen size, it was double and old school spring base, so much noise 🙄 Public transport options limited. Rooms a good size with unstocked kitchenette. Clean bathroom

Room and lobby was clean and comfortable. Restaurant next door was affordable but sports bar atmosphere. Staff was very helpful, friendly.

Staff was amazing.

Staff posted a notice saying that they were not available in the lobby from 10pm-6am and to call a number for further assistance. I arrived after 10am and was not able to check in. I called the number which went to voicemail with a notification that the mailbox was full. I was unable to get in contact with anyone. I paid for a room which I was unable to use.

Staff there was amazing. Property was well kept. Room was perfect for our weekend get away.

Robert and Angela at the front desk were amazing and super nice!

The staff was incredible! Very friendly and accommodating. Property was average but quiet with good amenities.

I came late, personnel mentioned that room was given to a different client because it is pass midnight and that I would be charged cancellation fees. It was late night after 16 hour drive from NYC and I had to drive around to find me a room in a different hotel. Horrible experience as nobody called or notified me via email or text.

Had to get switched to a second room because the television was not working. The second room was also not working so I gave up on that. Sketchy parking lot with drug activity. There are signs on every door going into the lobby saying they were closed from 10pm-6am every day. I went down to turn in my room key card at 6:35 am and all of the doors were locked. The rudest woman I have EVER experienced in a hotel came out a side door and yelled “We open at 7!” To which I responded “Then change your signs.” Then she snatched the key out of my hand and said next time to just leave it in my room and go. This woman DOES NOT need to be working this job if checking someone out is that big of an ordeal. Also, take the minute or so and print out new signs with the correct hours of the lobby. “Next time”??? I don’t think so. Besides all that, worst bed ever. Then having her be so incredibly rude and abrasive for absolutely no fault of my own… Please avoid this place if you can.

The staff were amazing at check in, not so much at check out, as the lady seemed very distracted by the internet. The breakfast was fair. The property was older, but the rooms were updated and very clean.

They overbooked the entire hotel so when we went to check in they said they had no rooms available and double booked our room. They said it was because they changed booking systems over a month ago, but we reserved the hotel a week ago so you would think the errors in the system would be fixed by now. Our reservation also showed on their system so we are not sure why they would not call in advanced since they could see all the rooms were double booked. Luckily we were able to stay at a hotel across the street after driving 10 hours and finding out we had no room to stay in. Very unfortunate experience.

Very conveniently located to reach the airport, downtown, and other areas of interest. Highly recommend if you don't want to be in the center of the downtown scene.

Everyone was very kind and we were only seconds from broadway

This hotel seems to have been recently renovated. And is super clean! Front desk staff was super friendly, security cameras everywhere. Bed could have been better. Area around the hotel is kinda sketchy. Fast access to downtown, broadway, or the airport. It did seem like there are 4 or 5 rooms on the side we stayed in that had people staying long term. They had houshold belongings setting on the sidewalk outside their respective doors. That made me very uncomfortable. All in all a good, clean place for a reasonable price.

Convenient location

Checked in and as I was driving around to the building my room was in I became very uneasy. There were people outside, and definitely some drug activity going on. Called the front desk to ask for a refund due to feeling unsafe and they only gave me half because they “had to” charge me for the first night even though all I did was walk in and walk out. Do not stay here, it’s not a safe area. After further investigation there was another person who couldn’t get an uber back to their hotel due to the area.

The convenience of being close to downtown and close to airport and lets not forget about paddy's restaurant next door

The hotel is a nice place to stay for the money. We were in the area for 3 nights. We wanted to head to Broadway one night, the Grand Ole Opry one night and then Vandebilt for a baseball game. The hotel was about 15 minutes to each one. Parking was easy and right outside your door

The room was clean and spacious. The bed was comfortable, the linens were soft and there were plenty of pillows. The staff was friendly and helpful. The area was dicey. It was my first time in Nashville. I think I’d pay more money next time for walkability to sites / restaurants. It is also very close to a major highway do you get that noise all night long. Some areas around the outside of the hotel property were in disrepair. I ate at the on-site bar one time. The food was decent and reasonably priced. For the price, it was what I expected.

The hotel was nice and clean, the staff were very kind. However, the property it right next to a busy street, so, it can get loud at times. Overall it was ok. I would stay here again and just ask for a room towards the back.

Good central location

Property is a refurbished motel, but one they clearly spent a lot to upgrade. Interior units are clean and modern, kind of a cool mixture of old and new school. Staff was courteous, there is a nice family pool in the center. Irish pub next door for quick eats, though the quality of the food there was so so. Other restaurants in the area are only ok. Would definitely stay here again

We stayed a week, i asked on Tuesday for our room to get cleaned on Wednesday, it was not done. They did finally on Thursday after i complained. The outlets on 1 whole wall did not work and the water pressure in the shower was non existent unless it was scalding hot. The breakfast was fine but the same every day. The only good thing was the price.

Breakfast was a little weak, but I have never been to a hotel with a better gym. Amazing. It too needs a little maintenance (some missing machine pins, could use some tidying up) but better than anything I've seen. And having the Lost Paddy next door was awesome.

Front desk staff were very nice. I do wish their toilet paper was not so thin and their bathrooms had some sort of fan. However, the rate is good, amenities as well, super close drive into the city, and the attached restaurant has good food with local beer. The hotel across the street doesn't have a restaurant, has similar amenities and is $40 more per night!

Best part is the pool. the beds felt like futons, the floors were so dirty walking barefoot i had to lay towels down to walk around, bathroom sink and toilets were backed up. continental breakfast was not even put out til way later. Front office check in lady was nice.

I enjoyed the customer service and clean rooms. The Irish pub was great and the Gym, Recreational and Movie room were a pleasant surprise! Breakfast was hearty

Staff were so helpful and polite, cannot do enough for you. Pool cleaned every day. Breakfast adequate. Plenty of space in room. Bit too much mold around shower base.

THIS IS A NICE HOTEL. STAFF WAS VERY FRIENDLY. BREAFAST WAS A NICE VARIETY OF OPTIONS. I WILL GIVE IT 4 OUT OF 5 STARS.

This is our chosen place to stay in Nashville. Clean, safe, great staff, and a short drive to downtown. The Lost Paddy also has great food!

10/10, staff was very friendly, breakfast was very good, and our room was very clean! would return again.