Help Yourself Hostels - Restelo

The hostel was very clean and everyone was friendly and helpful. I would definitely stay here again.

I was placed in the staff room, pretty dirty, had a hard time checking in, took a shower and the water starting going out of the bathroom and no one cleaned it.

Amazing place with great people, everyone was helpful and attentive! Definitely recommend for someone looking for a comfortable and economic place.

Firstly, the communication was abysmal. I tried calling the hostel multiple times before my arrival, but no one answered,they were unhelpful and seemed disinterested. This lack of communication left me feeling stranded and uncertain about my accommodation. Upon arrival, I rang the doorbell for more than 30 minutes, but no one opened the door. This let me decide to cancel my reservation. Overall, my experience with Help Your Self Hostel was one of the worst experience I ever had. The pounication, lack of basic hospitality. I would strongly advise against staying at this hostel and recommend finding a more reputable and well-managed accommodation option.

Avoid at any cost if you can. They make you get bounced around between Expedia and them and simply do not care about the customers. This was the worst experience we have had during any of our trips worldwide. We should have looked closer at the other reviews before we booked here.