El Karma Beach Resort & Aqua Park - Hurghada

Here’s a version under the 1,500-character limit: ⭐☆☆☆☆ (1/5) Avoid this hotel. Our stay at El Karma Hotel completely ruined what should have been a relaxing holiday. From the day we arrived, our room had a constant leak, leaving the floor wet throughout our stay. My daughter even slipped because of it. We also experienced repeated power cuts, leaving us without electricity or air conditioning in the Egyptian heat. These issues were reported several times but were never properly resolved. The hotel itself was dirty, poorly maintained and nowhere near the standard advertised. There were hygiene issues, broken facilities and a general lack of upkeep throughout the resort. The “all-inclusive” package was also misleading. Many of the better drinks came at an extra cost, and we were shocked to discover alcohol was chargeable after midnight. I’ve stayed at many all-inclusive resorts and have never experienced anything like this. The customer service was equally disappointing. Mohamed Ramadan on reception showed little interest in our concerns and made us feel as though our complaints didn’t matter. We felt ignored rather than supported. Overall, the hotel was not as described, failed to provide the standard of accommodation we paid for, and significantly impacted our holiday. We have submitted a formal complaint and are seeking compensation. If this is not resolved, we will be pursuing a chargeback through our card provider. We will never return and would not recommend this

The hotel offers plenty of facilities, so even when a large number of rooms are occupied, it never feels crowded. They made sure to provide something for everyone’s taste. Although it’s an all-inclusive concept, they’ve ensured there are several bars, quick service, and no waiting in lines. The food is good for this type of hotel, and the variety is also excellent. A big compliment goes to the staff — they are efficient and not intrusive. Also, praise to the vendors offering additional services such as spa programs, excursions, etc., who are polite, respectful, straightforward, and kind. This is my fifth visit to Egypt, and I’m pleasantly surprised by the changes in the hosts’ attitude. I had a small issue with the air conditioning, which was resolved immediately. The rooms are large and spacious, with balconies. Towels are changed daily, and water, coffee, and tea are replenished. Swimming at the beach is from a pier that has sunbeds and umbrellas. There are several pools — all clean, with comfortable sunbeds and friendly staff. I recommend this hotel to families (it has an Aqua Park, amusement park, etc.), yet it remains peaceful without noise and shouting. I’d also recommend it to those seeking a relaxing vacation, as the resort is large and offers something for every preference. Thank you, El Karma, for the vacation I truly need it!

I go to different resorts all the time. maybe over 20 different resorts that I have been to. By far this place is the most unmanaged resort I ever been to. Food was terrible and had no flavor. Restaurant was dirty and flies everywhere. NO service at all which to me means 1 star for service. No entertainment. All drinks are served in the smallest cups. After midnight everything costs $. I would never ever come back here. I left every morning to the city to spend my time because of how terrible everything was. Never again.

Bad smell all around hotel plus bathroom were very dirty the food was disscusting

Very bad spa and bad food.