Aparthouse Woźna 11 Old Town

Clean, comfortable, and convenient. But - I was on the third floor and there is no elevator. Up 63 stairs with a large suitcase and a backpack. There is no staff here....only saw a cleaning lady.

Great place. 1 star for staff because there was no staff? Very clean room, easy to access. Not impressed that for a king size bed there were only 2 tiny pillows provided that were less than the equivalent of what you’d get on an airline long haul. Like come on - a bed that big and 2 tiny square thin pillows? Doesn’t lend much to the comfort aspect. If I’d stayed more than one night I would have made a complaint.

I was minded not to leave a review having seen how the owners have responded to other customers, they don’t take any responsibility and push back blaming the customer for their shortcomings. We purchased two rooms one for ourselves and family. We checked in online as requested with passports and signatures and received confirmation of receipt along with a link to a code to access the building and room. We were delayed at the airport security long queues and didn’t arrive until around 10.30. When we got to the building someone held the door open and we went to our rooms. When we got there we tried to access the code but only one worked. We deposited our cases in one room and then went downstairs to find a contact number for reception, nobody answered. We then spent the next 45mins trying to get the link to work, I have photos of the link saying sorry we can’t find what you’re looking for. I then received an email saying both rooms had been cancelled, apparently because we didn’t type the code into the door before this is what happens. We have paid, we have sent the physical check in but if you don’t put the code in before 11pm then you lose your room and your money. I then contacted the emergency number and a very rude man said he didn’t care, wasn’t his problem we had received instructions. He left two 60 year olds without accommodation. He put the phone down then blocked me. In addition they charge for absolute everything as an extra. My advice stay away or lose your money.

Great location. In the heart of the old town. Elegant lobby area. Spacious bathroom with good power shower. Bed not that comfortable.

Lovely place to stay, great location and facilities. Quick responses on anything needed via WhatsApp. Really enjoyed my stay!