Best Western Plus Savannah Gateway

Breakfast was great every morning and parking was great

Shower wall was filthy. Previous guest hair was still on bathroom floor. It was also the time of year when it starts to get cold at night and the vent would only push out cold air. I asked to have the room cleaned and vent fixed while we were out. They agreed but didn’t do it. Instead , we had to move our exhausted selves into another room late in the middle of the night. We got there and a table in the room was broken. A friend of mine had been moved into that room the night before when the temperature control Im he first room was broken. Turns out they knew it was broken and checked her in there anyway. But then the smoke detector was going off because the batteries were low. They sent an attendant who is not a maintenance worker in to change the batteries. She stood in a chair while calling someone to find out how to change the batteries and almost fell. My friend had to spot her. When we asked about the pool, staff told us the pool had never reopened after renovations in June. Breakfast was good and the staff was kind and professional. But they are seriously understaffed. Of course they refused to offer me even a partial refund. I seriously doubt whether the positive reviews I read are even real. WORST HOTEL STSY EVER. I don’t recommend waste your money here! They clearly don’t feel like they owe you anything in return.

Breakfast was great. Parking was free!!!

Stort, pænt og rent værelse Meget hjælpsomt personale Fint lille fitnessrum

Courteous staff. Good parking. Updated, clean. Comfortable.

Nice staff. Ample parking. Convenient location for food and gas while traveling. Room was very spacious and clean as well despite looking a bit worn it appeared to be renovated.

Breakfast was very fresh, very clean area. Parking is in front, in well lit area. Room was excellent, brand new and very clean. Exceptional value for the money.

The only reason I have a four star was due to the EV charger not being in service as that is why we picked this hotel.

Lots of parking. Rooms are clean and has everything you typically need. Staff is friendly.

The rooms were clean and plenty of room. Property was clean and safe and plenty of parking. Breakfast was good with plenty of choices. Staff was friendly and helpful. Not far from restaurants and shopping. About 20 minutes from savannah historic district and most attractions but right off I-95 so not hard to get around.

Shower wall was filthy. Previous guest hair was still on bathroom floor. It was also the time of year when it starts to get cold at night and the vent would only push out cold air. I asked to have the room cleaned and vent fixed while we were out. They agreed but didn’t do it. Instead , we had to move our exhausted selves into another room late in the middle of the night. We got there and a table in the room was broken. A friend of mine had been moved into that room the night before when the temperature control Im he first room was broken. Turns out they knew it was broken and checked her in there anyway. But then the smoke detector was going off because the batteries were low. They sent an attendant who is not a maintenance worker in to change the batteries. She stood in a chair while calling someone to find out how to change the batteries and almost fell. My friend had to spot her. When we asked about the pool, staff told us the pool had never reopened after renovations in June. Breakfast was good and the staff was kind and professional. But they are seriously understaffed. Of course they refused to offer me even a partial refund. I seriously doubt whether the positive reviews I read are even real. WORST HOTEL STSY EVER. I don’t recommend waste your money here! They clearly don’t feel like they owe you anything in return.

The room was very clean.

Our room was cleaned every day with fresh towels. Staff were extremely friendly. We had everything we needed. Breakfast was a little disappointing but not bad.

We had a great stay for the most part. Check in was easy and staff was very nice. Room was huge and looked remodeled. Only complaint was how dirty the floor was inside the room. My daughter took a shower and walked bare foot to the bed. Her feet was Black. I used a wet towel to ‘mop’ the floor. Besides this it was a great stay and would stay here again.

Hotel was not clean, old property, towels weee hard, lots of noise at night, breakfast was horrible, would never stay again.

The room seemed nice but the cleanliness could have been better. The staff encountered were nice. The breakfast was terrible. The eggs , sausage, and potatoes were cold.

Very clean

Staff was not very helpful when we informed them we found a roach like bug in our room. They basically just apologized and that was it. I had to ask for garbage bags for our belongings to hopefully not bring any critters along with us home.

My top sheet had red platters on it. Looked like blood or or dark red juice. Also, when throwing something away in the bathroom trash can I noticed a reddish orange color under the clear trash bag. I looked closer and it looked like either food or vomit was left at the bottom of the trashcan, underneath the bag. Shows that the rooms are not cleaned thoroughly and the bedding is not inspected enough before using them.

Excellent service, really clean hotel.

No way to turn off the very loud HVAC. Freeway sounds were very loud. We didn’t sleep much in spite of it being a nice bed and a large room. It was also very clean and a nice breakfast.

The room was in great condition. The bed was comfortable.

Nice staff, spacious room, comfortable bed. The air conditioner was very loud.

The room was nice and spacious, clean and inviting. Everything looked just like the pictures. Bed was nice and comfy with no issues

The breakfast menu was great. They had multiple choices of what to eat & drink. They offer room service & they have a flyer in the room. The room was very nice & it wasn't too small. The staff was very nice & respectful. The parking was amazing & it was close to the lobby doors. They had 2 tv's & I was shocked about it. However, one only works the other one didn't. The bathtub was a good size, but it looked like the painting was coming off & on the wall. it was a small size, but it can be repainted. When I was watching tv & I hit the mute button, there was a green snowy fuzzy that covered most of the screen. I had to wait a few minutes before it went off. The tv looked like it was going to shut off but it didn't. They need to take a look at the tv & possible electric issue. Other than that, I had a great experience with this hotel.

Nice staff. Ample parking. Convenient location for food and gas while traveling. Room was very spacious and clean as well despite looking a bit worn it appeared to be renovated.

The room was advertised as a suite with a separate bedroom and a pull-out sofa bed, that would sleep four. Pictures on the website clearly show a door between the rooms. The door had been removed from between the bedroom and the sitting room, and the sofa bed was not big enough to accommodate two (unless they were small children, which fortunately for us was the case). I have pictures of all of this, as well as other shortcomings. Feel free to contact me and I will elaborate.

Love the room layout... wish all suites were like this.

Completely remideled. Large room with sitting area and 2 large tvs.

Great staff, good breakfast, nice spacious room

A notre arrivée la chambre n'etait pas prête, nous avions réservé pour 5 et nous avons dû aller chercher les draps et les serviettes pour la 5eme personne. A la réception les 2 personnes étaient très mal aimable et m'ont dit que c'était normal de devoir faire le lit. Sinon le reste est ok

Friendly staff at front desk They got maintaince to jump start my rental car as road-side assistance never arrived.

Great staff

hot water went out the second evening of our stay, and there was no sense of urgency to get the repairs made. by checkout the next morning there was still no hot water, on top of that there was no communication from the staff to the guests about the situation.

Great staff and big rooms! I drove from FL to see the snow and the hotel was super fun

Room didn’t have a hit, it was 39 degrees outside, plus I paid hotels.com when I did reserved a room , hotel charged me the fee also when we checked in They told me they will keep the money for 4-5 business days and will refund it to me, first it is a nonsense, if I paid already yo hotels.com…… Second why they have to keep my money for 5 days???????

In the bathroom there is no shampoo, conditioner and body shower lotion. We re 5 people and we had only 2 towels in the room.I called front desk many times and nobody answered. The people Service from breakfast wasn t very line

Great experience. Very clean and new. Staff was exceptional especially Hugh who went out of his way to make our staff enjoyable. Large parking area. Will definitely stay again. Lovely room set up with sitting room and bedroom each with a tv.

Hugh at the front desk was polite and accommodating. The room was very clean. Breakfast was wonderful. Parking was more than adequate.

Great staff, good breakfast, nice spacious room

At the hotel every one and every thing was very good. BUT finding the place was confusing they are 2 hotels under the same name , same exit. When i called Best Western Plus ,the other one answered….Please take care of the issue. I am using this company for many years,never had any problems.

Great location off of the highway with lots of parking. The room layout is great for a family of 4 with teenagers. The breakfast was okay.

Easy accessibility from the highway. Facilities look and feel clean and new. Breakfast is ok but they have a great variety. The staff is friendly. Overall, if we find ourselves this way again, we would stay here again.

Great breakfast! Very clean common areas and rooms. Very close (walkable to several restaurants)

Nice staff. Ample parking. Convenient location for food and gas while traveling. Room was very spacious and clean as well despite looking a bit worn it appeared to be renovated.

Great location and friendly staff.

Nice hotel. Convenient, great staff.

Clean and spacious rooms. The location was great as well.

This is a brand new, beautiful hotel. It's right off the freeway, but yet quiet. Very convenient location with Applebee's and Ruby Tuesday within walking distance. The staff are very friendly and helpful.

The rooms were clean and plenty of room. Property was clean and safe and plenty of parking. Breakfast was good with plenty of choices. Staff was friendly and helpful. Not far from restaurants and shopping. About 20 minutes from savannah historic district and most attractions but right off I-95 so not hard to get around.

Clean, convenient, great breakfast, very friendly staff

This was a pleasant surprise at how clean and spacious the room was. The hotel has just been remodeled and it was done well. The only issues we had which were minimal were the pool was closed and breakfast wasn’t very good. The eggs and meat were not good at all. If you wanted a waffle or yogurt, they were good but it was very cheap food. The eggs were the worst. Weird watery texture and the meat was low quality. We stayed for 3 days. Sausage, then ham and then sausage again. Never was it good. The staff was wonderful and i absolutely will stay here again unless a competitor has a rate as reasonable as there’s but has a good breakfast.

Beautiful property-great room! Great breakfast! Highly recommend this hotel.

Friendly staff, excellent breakfast choices, comfortable beds, very clean, great value

Breakfast was great every morning and parking was great

Room comfortable and clean. Breakfast buffet was very good. Good variety of items. Renovated property.Door to room was not properly installed so it didn't close tight and feel secure. Overall, it was good enough for a overnight stay.

Clean room...staff was excellent and breakfast was awesome

Everything is new and clean. I would have liked a greater selection of fresh fruit, but otherwise, good.

We enjoyed our stay. The room was clean and the bed was comfy. The breakfast was amazing.

The room seemed nice but the cleanliness could have been better. The staff encountered were nice. The breakfast was terrible. The eggs , sausage, and potatoes were cold.