Pickalbatros Palais Des Roses - Agadir - All Inclusive

Knowing that this is a 5 stars hotel food was average, the cleaning and reception staff were kind, fast and paid attention to our requests. Animation team and was okay, overall it is a good hotel it is clean, amazing for kids

Excellent stay - 2nd time if visiting

Unfortunately, our experience at the Pickalbatros Palais des Roses was extremely disappointing, especially as this was meant to be a special stay around my birthday. We paid for an ocean-view room but were initially given a pool-view room. Reception was unhelpful, and even transferring our luggage was unnecessarily delayed. The room had several issues, including soiled towels, no Wi-Fi and significant construction noise directly outside, including work around a lift shaft. We were eventually moved, but the replacement room had faulty air conditioning. What should have been a relaxing stay became a series of complaints and room changes. Most disappointing was how our concerns were handled. Some staff interactions felt rude and condescending rather than helpful. Eventually, the situation deteriorated to the point where we were effectively told to leave. We left at around 00:15 after only one full night, despite booking a longer stay. We then had to arrange alternative accommodation ourselves and pay an additional £26.34 in city tax. I understand that problems happen, but it is how they are handled that matters. The incorrect room, poor conditions, lack of Wi-Fi, construction noise, faulty air conditioning and poor complaint handling made the experience unacceptable. Based on our experience, I would not recommend this hotel.

One of the best places I have stayed very good.

Very clean property with plenty of great food selections. Only improved I’d recommend is adding proper entertainment (like the Moon Palace Cancun). Since many parents with children come here, it would be great to add activities for the kids to keep them busy.