Holiday Inn Express & Suites Singapore Novena by IHG

This is a stand alone hotel, thus i do not understand why they have to lock up the toilets in the lobby (only accessible to hotel guest with room card) Also they used to have complimentary parking but not anymore (the whole building belongs to you right?)

정말 좋았어요. 수영장은 작은 풀이 전부였지만, 가족들과 함께 좋은 추억 남기기엔 더할 나위 없을 정도로 프라이빗하게 쓸 수 있었고, 조식도 4일 내내 머물면서 만족할 정도였습니다. 다음에 싱가포르 여행을 가더라도 이곳을 또 예약할 의향이 있습니다.

Quiet stay, room was compact, as an IHG member, received late check-out but there was no complimentary parking although car park was part of the hotel, this was rather disappointing.

I had a fantastic short stay at this hotel. The reception staff were very courteous, helpful and friendly. GM Georgette truly values customer service, and personally greets and serves guests at breakfast! The Standard Queen room was clean and very comfortable, with a choice of soft and firm pillows, small fridge, a single sofa seat and small breakfast table - enough for a single person. Great to have an ironing board & iron, hairdryer and pretty good quality shampoo, conditioner, etc. No minibar but there was always a plentiful supply of water bottles. The TV has a good variety of stations, and the AC was good! It can be adjusted too. Bit disappointed I didnt have a good view, but for me that wasn't the most important thing. It was nice to come back to a freshly made bed and tidied bathroom after a long, hot day out. The pool was small, but clean and nice, and refreshing, and there is a gym with dumbells as well as cardio equipment. The hotel launched it's new dinner menu and the food is really nice. I was very grateful for a few vegetarian options, like truffle fries and a tasy margerita pizza. My friends also enjoyed their meals. The bar is for beer and wine, with a few spirit options. It's a relaxed and cheerful spot for a drink and the staff, especially Jeff, always want to please. It's about 30 mins from the city centre, and has a bus stop almost out the front. Taxis are quick to order at reception and there's a little conveniece store and local restaurants nearby.

Efficient check in. Staff were friendly and helpful. Excellent complimentary breakfast. Competitive priced lunch and dinner with hotel guest discount. Guest have complimentary use of pool and gym. Bottle water is complimentary. Rooms are perfectly adequate in size. Air conditioning is individually controlled in each room. The nearest train station is approximately 15 mins walk which is challenging in the heat and humidity. There is a bus stop near the hotel. If we visit Singapore again we would be happy to stay here again

Great location, clean, friendly staff, pool area very relaxing and refreshing. Free breakfast had wide variety of choices.

we loved this place. the staff is super helpful, the feel is ver homey. the morning breakfast is enough to power your day. i used the laundry facilities in the 4th floor and it was easy and stress free. just a nice welcoming ambiance and situated central to all our destination, transport by grab was a breeze. will be back!

Schönes Hotel mit sehr kleinem Pool. Etwas abgelegen, aber gute Verbindungen mit Öffentlichen Verkehrsmitteln. Für einen Kurzaufenthalt zu empfehlen.

Waren ganz zufrieden. Sauberes Hotel. Sehr kleiner Pool (nicht vom Bild täuschen lassen). Freundliches Personal. Sehr angenehme Klimaanlage. Tolle Kissen. Leider werden die Matratze und mein Rücken keine Freunde, aber das ist sehr individuell.

The hotel is very good with delicious breakfast. The only drawback is the swimming pool is really small.

Nothing to dislike - terrific clean room and wonderful staff. Would use again.

Very cleanly maintained

清潔に保たれているのがとても良かった。 朝ごはんも美味しくて、スタッズの方のサービスも良かった。

We liked how close everything was around the hotel, shops and transport. The staff were really friendly. The room was spotless. The breakfast had lots of options. We really enjoyed our experience and would definitely love to come back.

整體不錯 可惜每次下午回房 開門入內渠味太臭 令人想嘔！ 這點必須揾出原因作出改善！ 會更理想。

Clean rooms, basic amenities are available, staff cleans the room everyday, enjoyable breakfast, safe location, strong wifi. Very recommendable!

The hotel is very new , very clean. Breakfast range was wide , continential style. The breakfast team was impressive able to coupe with the large volume of guest in the morning. Room is clean , tidy and well prepared by the room cleaning team daily.

The bedsheets were dirty when we entered our room, so asked to have sheets changed. Service not to my expectations. First night when asked for plates and silverware to eat inside room, was good. Second night when asked for plates and silverware, I was asked to sign a paper and then return plates to mai lobby after dinner. Who treats their guests as such. First worst experience ever, do not recommend anyone to this hotel

Yes, very clean.

Helpful and cheerful reception staff . Very good housekeeping, clean room and especially housekeeping staff - Hakuila (sorry maybe wrong spelling). He is always very helpful whenever I need anything for the room. Nice personable and cheerful staff, great asset to the hotel.

Hi , we had a great stay at this hotel great location staff was helpful. Restaurant on property was good only negative was shower half door water wet up the floor.

AC setting inside the room is still too warm or too cold

The room size is a little bit too small.

With a highway road frontage, definitely not quiet!

This Holiday Inn Express has a nice buffet which is really good but the hotel room is rather small and the layout is an odd especially the bathroom. The shower is only half covered by glass thus this makes it hard to keep the floor mate dry after a shower; the floor is wet next to the toilet as well because of the layout. The hotel should give unhappy guests an option to cancel with one day notice but they were inflexible.

Staying at this hotel for two nights was a mixed experience. The first night started with a problem when the toilet in our room began having trouble flushing properly. By the next day, it had completely blocked, emitting an unpleasant smell that forced us to leave the room while maintenance fixed the issue. On the second night, our sleep was disturbed by noise from the adjacent room. Despite the hotel's claim of soundproof rooms, our accommodation had a connecting door that allowed us to hear conversations and even the rustling of chip packets next door. We reached out to the front desk to complain about the noise, understanding that the neighbors weren't being excessively loud, but rather the room was inadequately soundproofed. The front desk promised to send security to assess the situation but did not follow up as promised. We had to call again to check on progress, and around 11:30pm, they offered to move us to another room. Moving to the new room required us to pack up everything. While they provided a trolley, there was no additional assistance offered to help us move our bags (single mother and child). Unfortunately, the new room on a different floor was even noisier, with doors slamming loudly throughout the hallway, keeping us awake until 2am. If uninterrupted sleep is a priority for your stay, I would not recommend this hotel. Despite these issues, the hotel itself was decent overall, but I would stay away from the breakfast - not nice.

I have traveled all over the world. Never seen such a small room, We were unable to fit our suitcase in the room we had to jump over our suitcase to go to the bathroom also when we to bed we had to be very careful so we don’t get hurt. The staff was excellent. When I asked to upgrade the room they wanted $300 USDollar for each night I would not have finished my vacation trip if I would have upgraded the room. I’m sorry to say this is the truth.

The room is nice and clean but a but small. Staff was friendly and courteous. Excellent breakfast buffet.

I liked everything during my 4 day stay. As I told the folks at Reception, the only issue I could raise was the single glazing in my room on Level 4, in terms of traffic noise at night. Double glazing would reduce the air conditioning costs, as the glass felt quite hot during the day. Overall you deserve the 10!

Good hotel and courteous staff. Good variety of breakfast food to choose from. Hard to get hot water in the shower. Maybe barely luke warm. Could walk a mile to a large mall. Relatively short taxi or Grab ride to food center, Chinatown, Little India, and to downtown (Botanical Garden, Supergrove trees, Marina Sands Bay hotel, etc).

They went out of their way to make sure everything was a great stay, very helpful, and even allowed us to freshin up after we had checked out when we came back to pick our luggage

Not too many shops . We were prepared for that . No issue The staff at the reception desk were amazingly helpful , friendly and knowledgable . Must name these three outstanding ladies :Yi Jie Chen , Kanchana & Yamunaa who went extra miles to assure our stay comfy and hassle free . Much appreciated . They are the huge asset to your hotel .

Quick check in. Friendly, helpful staff. Hotel conveniently located in Balestier road. Bus stop within short distance of hotel. Clean, quiet room. Buffet breakfast included during stay. Whampoa market, offering a wide variety of cheap local food, is just a short walk from the hotel

The staff are very helpful. The room was clean, although it was hard to find spots in the room to place our luggage. We had a problem with the air-conditioning three days before departure but we were given an upgrade to a junior suite on the 13th floor and it was great. The breakfasts are ample and delicious. The hotel is quite attractive. The WHAMPAO Market (fruit, veggies, food) is nearby as well as the Shaw Shopping Centre.

1. I had to leave for airport BEFORE breakfast. 2. Enjoyed beautifully remodeled room/shower 3. ... though lots of clanking from ? elevator cables or plumbing or both. 4. Staff were quite lovely - upbeat and friendly.. made a difference. (gave upgrade to room and 'free drink' coupon) - enjoyed my favorite Kahluea, but coffee wasn't hot ... and not covered by coupon.. oh well!. 5. Came / left by Grab car. Nice and large driveway made arrival/departure safe and easy. 6. ENJOYED the VEGETARIAN restaurant (not yours) on SECOND floor!! Happily Surprised when I Googled 'vegetarian restaurants near me' and found one 9 floors below me !! 7. Overall happy to have this pleasant one-nighter since I'd errored in making initial 1 week reservation out at Jurong East property and needed extra night before heading home to San Diego >> thanks Expedia and HIX! ~~ Robert Dwaine Butterfield Poway, California

Staying at this hotel for two nights was a mixed experience. The first night started with a problem when the toilet in our room began having trouble flushing properly. By the next day, it had completely blocked, emitting an unpleasant smell that forced us to leave the room while maintenance fixed the issue. On the second night, our sleep was disturbed by noise from the adjacent room. Despite the hotel's claim of soundproof rooms, our accommodation had a connecting door that allowed us to hear conversations and even the rustling of chip packets next door. We reached out to the front desk to complain about the noise, understanding that the neighbors weren't being excessively loud, but rather the room was inadequately soundproofed. The front desk promised to send security to assess the situation but did not follow up as promised. We had to call again to check on progress, and around 11:30pm, they offered to move us to another room. Moving to the new room required us to pack up everything. While they provided a trolley, there was no additional assistance offered to help us move our bags (single mother and child). Unfortunately, the new room on a different floor was even noisier, with doors slamming loudly throughout the hallway, keeping us awake until 2am. If uninterrupted sleep is a priority for your stay, I would not recommend this hotel. Despite these issues, the hotel itself was decent overall, but I would stay away from the breakfast - not nice.

Staff reception was exceptional!

Staff at the reception desk went extra miles to make us feel welcomed and comfortable . Needless to say they were cordial , friendly , efficient and all were generous ti share what they know about on local foods , how t

房間裡面沒有拖鞋，打給櫃檯說這是需要客人request才有，建議我下去十再順道拿，我說目前沒有要出門能否麻煩送到房間，櫃檯回答一般這是不行，這次特例唯一一次，結果等了幾小時都沒有送過來！櫃檯態度差

Overall it is standard nothing special, I do not understand that no reply comes even I made a greeting as good morning to their staff at the restaurant. I stayed at Holiday Inn Katong and they are very..... good and much ... better than Suite Novena

Chambre bien décoréee et fonctionnelle. Lit très confortable, par contre les oreillers sont plutot molle. Petite piscine parfaite pour se rafraîchir. Le buffet déjeuner est tres varié et delicieux. A 15 minutes de.marche d'une station de MRT. Excellent rapport qualité/prix. J'y retournerais

Quick check in. Friendly, helpful staff. Hotel conveniently located in Balestier road. Bus stop within short distance of hotel. Clean, quiet room. Buffet breakfast included during stay. Whampoa market, offering a wide variety of cheap local food, is just a short walk from the hotel

Very friendly staff and very clean. It was about a 20min walk to novena mrt and 35 min to boon keng mrt. There was a food court and market 6 minutes from the hotel just off balister road with great food at really low prices too. Overall we had an enjoyable stay

とても清潔でした。街中からは少し遠いですがバス停からは近くて便利でした。 朝食はお粥がとても美味しかったです。 チェックアウト後に荷物を預かってもらえて助かりました。

With a bus stop on both sides of Balestier Road very near the hotel,it is very easy to connect to the MRT stations and other buses. The buffet style breakfast included in our room price was plentiful and a good start to the day. The room was clean and not cramped

Good value given the location. The room we had needs refurbishment. It's a standard Holiday Inn Express experience with standard food. Good if you want a vanilla experience. The included breakfast had an expansive buffet with North American and Asian food available. It's right on a confluence of highways, so noise was a bit of an issue, but not a deal breaker.

I liked everything during my 4 day stay. As I told the folks at Reception, the only issue I could raise was the single glazing in my room on Level 4, in terms of traffic noise at night. Double glazing would reduce the air conditioning costs, as the glass felt quite hot during the day. Overall you deserve the 10!

Very friendly staff, excellent breakfast with plenty of vegetarian options, 15-minute walk from the MRT. However, quite noisy at night as it's directly next to a busy main road.

Excellent check in. Arrived 5am so were lucky enough to have been able to pay for last minute early check in and have breakfast. Comfortable bed with choices of firm or soft pilliows. Room clean and had all necessities including bottled water, safety deposit box, ironing board and iron. Breakfast was good with wide selection of food available. Staff very efficient clearing tables. On the Sunday morning the dining room was a bit manic with children and adult guests alike queue jumping/not waiting their turn, pushing their way to the food and snatching utensils just as we were about to pick them up. However the following 2 days were fine. Received a complimentay late check out of 1pm as we had a late flight. Bar staff were very friendly and helpful advising about the Jewel and eateries at the airport. Easy 20 minute walk to the Novena metro station. A very comfortable stay, would stay again.

Staff was very helpful. We were lent umbrellas when it began to rain, and they were helpful in giving us transportation options. This hotel is a bit out of the way if you want to get to the subway or shopping, and its a bit of a trip to get to Marina Bay.

Terrific reception staff and wonderful breakfast included.

Clean property, check and check out convenient. Breakfast options can be enhanced

Das Frühstücksbuffet war nicht so gut 😊

Very friendly staff, excellent breakfast with plenty of vegetarian options, 15-minute walk from the MRT. However, quite noisy at night as it's directly next to a busy main road.

Clean rooms, basic amenities are available, staff cleans the room everyday, enjoyable breakfast, safe location, strong wifi. Very recommendable!

Breakfast is excellent.

Breakfast could be more choices When cleaning in progress should be hoovered carpet as well

Awesome breakfast and wonderful staff Rooms were perfect for our needs

Me parecio bien calidad precio. Buen desayuno buffet, buena atención

Excellent location and courteous staff. Though we had issue about dining. The restraunt is supposed to close at 10 PMwith kitchen closing at 9:30 PM. We reached at about 9:20 PM and were turned down saying kitchen is already closed. This was really a disappointing experience. We called on our way to check about timings and we were told 9:30 PM