Oceana Resort & Conventions

This property is very nice, the surrounding beach and pool areas are nice and well kept, there were plenty of food options and the food itself was good. Overall, we really enjoyed our stay here. There are a few things that did stand out to us as issues though. If this hotel is going to claim a 5 star status with 5 star prices - you expect a 5 star experiences. Here are a few areas the property fell short, for us: -We stayed for 4 nights and our room was only serviced 1 of those days despite having the “clean and tidy” sign out. - The bathrooms and doors are in a bit of disrepair and the mattresses were not comfortable. - The main pools were hot! Like, hot tub temp hot. They refreshed the water once during our stay and that seemed to help but mostly the water was quite warm. In 98 degree weather we weee really looking for cold pools. The adult only pool and the pool attached to the bar stay cool so we really stuck to those. - Lastly, for a 5 star experience - poolside service would be preferred. This might seem picky, but again - for the price, these are the things we would expect. Overall the area is beautiful, the staff were all very nice, and we enjoyed our stay.

Oceanfront Beautiful facilities. Excellent service and food. All inclusive. I really enjoyed the surfing waives pool. Lots of fun!Also, the Italian restaurant is a most.

La piscina esta verde de lo sucia que estaba . Acabamos de ir hace menos de dos meses y nos sorprendió lo sucio que estaba el área de las piscinas . Mucha gente comiendo adentro de la piscina. Deberían de cuidar mas eso porque era asqueroso ver eso . El tobogán estaba negro de los sucios

The pool is amazing…the food …the people working over there..perfect family plan…I definitely be back with my family

The resort facility and staff are wonderful. The pool is amazing. The staff is kind and helpful. The beach is amazing. The buffet is weak and over valued. Needs improving. The Snack Bar was constantly out of food during peak hours. Yet the entertainment through out the day and the evening theater show was another amazing bonus to this property.

This property is ideal only for local Spanish speaking families. It's a bad choice for non Spanish speaking people and those who aren't traveling as a family. Nobody speaks even two words of English so basic communication was hard. Also because of this the hotel was completely unresponsive to all my messages about how to travel to the hotel from the airport. We had to arrange a private vehicle for $150 each way and it was often a smaller (personal) and not very clean vehicle. The bad: No convenient transport to/from hotel from airport or any excursions. You have to figure it all out yourself. Crowd is entirely local families so no couples/singles or diverse group of people to interact with Too many kids all over the place. No adults only area or pool. The gym was very hot and very limited/poor equipment. Music/entertainment area often goes until midnight and might disturb some light sleepers They spray for mosquito repellent multiple times at the worst times when everyone gathers for the sunset and both the noise and chemical fumes are unavoidable! Who knows what you and all those kids are breathing in?! Rooms are clean/modern but very basic. No coffee maker or refreshments in room. Desk is unusable. The good things: Food was good and solid quality Staff despite not knowing any English was friendly Property is newer/modern looking Comfy beds/pillows (better than most hotels)

We had a really great vacation here. The beach is beautiful, although the water appeared dangerous to swim in because of the tides and current. The sunsets were amazing and you could walk on huge stretches of sandy beach in both directions. The staff was amazing and very friendly. A couple of the staff knew English, which was very helpful for us, as we are not fluent in Spanish. Pedro, who leads the entertainment staff, was very welcoming, had excellent English, and was very friendly and helpful. The entertainment each night was absolutely amazing. I would definitely stay here again. Thank you Oceana.

Petit complexe (~200 chambres). Excellent service, employés attentionnés et aimables. Meilleur wifi que j'ai vu dans un hôtel. Nourriture très bonne. Plusieurs piscines, dont 2 de 20 mètres permettant de faire des longueurs. Deux bémols: l'hôtel est à l'écart, il n'y a rien autour; aussi, su vous ne parlez pas un minimum d'espagnol, assurez-vous d'avoir une app de traduction.

El agua de la piscina principal estaba muy sucia. Se veía hasta verde :S

Oceana Resort is beautiful place, the wait staff is very friendly, accommodating, eager to satisfy your needs. However, I do have one observation (which I share wi management) the fact that there is no servers at the pools is very inconvenient, not everyone is willing to seat at the bar for hours, but instead choose to have drinks throughout the day. It gave me impression that this model was to discourage or minimize consumption of food and drink. For an all inclusive, some people do not get what they paid for. The above statement is intended as a constructive criticism and does not reflect on your employees

Nice location close yo the sea..very clean room and bathroom...friendly staff The only thing I did not like was the check in..very slowly in a crowded hot space..long lines..that has to be better

Me gustó todo, siempre mantienen las instalaciones limpias y comida fresca.

La piscina esta verde de lo sucia que estaba . Acabamos de ir hace menos de dos meses y nos sorprendió lo sucio que estaba el área de las piscinas . Mucha gente comiendo adentro de la piscina. Deberían de cuidar mas eso porque era asqueroso ver eso . El tobogán estaba negro de los sucios

Instalaciones muy bonitas y modernas buena ubicación. Deben resolver problema de moscas en los restaurantes. Buscar un mecanismo para resolverlo en virtud que es desagradable ver moscas en la comida del buffet

Torre 3. La habitación por la puerta entra la luz y demasiado ruido, no hay frigobar, los pasillos, gradas y elevador sucio, elevador deficiente para la cantidad de personas. Piscina frente al bar principal muy sucia.

I and my wife terribly suffered from flea(=pulga in spanish) during my stay.I took a picture to submit whenever the property wants to see . To improve the worst case for my future stay, I advised top manager at front desk and manager at room cleaning . But,to avoid the issue , they told me that it is from mosquito . To make worse, they did not allow me to record their names. Obviously , I know the difference between bite of flea and one of mosquito. The itching was definately from bed at night ,not from outside facilities.

Una experiencia terrible, para nunca volver. Primero nuestra habitación estaba llena de bichos, en la noche nos picaron arañitas, pedimos cambio de habitacion y nos la cambiaron. Luego mi esposo fue al baño de hombres cerca del restaurante, estaban asquerosos. Unos niños hicieron sus necesidades y dejaron embarrado todo, inclusive los lavamanos. Luego hoy por la mañana estaba saliendo de la pisicina cuando una niña que estaba con su madre, en mitad del camino frente a las sillas estaba orinando!! Le informé de inmediato a personal del hotel, la piscina del agua sucia con restos de comida y vasos tirados dentro de ella con restos de bebida. Nos desilusionó tanto, porque en ocasiones anteriores era limpio. Es para no volver.

La habitación limpia y una vista al mar increíble!

Too many bed bugs

El agua de la piscina principal estaba muy sucia. Se veía hasta verde :S

This property is very nice, the surrounding beach and pool areas are nice and well kept, there were plenty of food options and the food itself was good. Overall, we really enjoyed our stay here. There are a few things that did stand out to us as issues though. If this hotel is going to claim a 5 star status with 5 star prices - you expect a 5 star experiences. Here are a few areas the property fell short, for us: -We stayed for 4 nights and our room was only serviced 1 of those days despite having the “clean and tidy” sign out. - The bathrooms and doors are in a bit of disrepair and the mattresses were not comfortable. - The main pools were hot! Like, hot tub temp hot. They refreshed the water once during our stay and that seemed to help but mostly the water was quite warm. In 98 degree weather we weee really looking for cold pools. The adult only pool and the pool attached to the bar stay cool so we really stuck to those. - Lastly, for a 5 star experience - poolside service would be preferred. This might seem picky, but again - for the price, these are the things we would expect. Overall the area is beautiful, the staff were all very nice, and we enjoyed our stay.

The room was advertised with lots of amenities, but in reality was lower than expected. The food was not great. The pools are nice. I dont wated log

cuartos cómodos

숙소에 들어가자 바닦에 물이 많이 떨어져 있었다. 에어컨 고장이었다. 에어컨은 그 후로 여러번 고장나 기계를 다 분해하고 고치는 일도 있었다. 호텔에선 사과한마디 없었다. 개미가 너무많아 침대위까지 올라왔다. 저녁식사와 아침식사 수준이 싸구려 뷔페 수준이다. 수영장의 월풀은 모두 작동하지 않는다. 환불을 받고 싶지만 컴플레인 할 수 있는 창구나 권한있는 메니저도 없었다.

No electrical outlets in the Bathroom? ;-(

This property is ideal only for local Spanish speaking families. It's a bad choice for non Spanish speaking people and those who aren't traveling as a family. Nobody speaks even two words of English so basic communication was hard. Also because of this the hotel was completely unresponsive to all my messages about how to travel to the hotel from the airport. We had to arrange a private vehicle for $150 each way and it was often a smaller (personal) and not very clean vehicle. The bad: No convenient transport to/from hotel from airport or any excursions. You have to figure it all out yourself. Crowd is entirely local families so no couples/singles or diverse group of people to interact with Too many kids all over the place. No adults only area or pool. The gym was very hot and very limited/poor equipment. Music/entertainment area often goes until midnight and might disturb some light sleepers They spray for mosquito repellent multiple times at the worst times when everyone gathers for the sunset and both the noise and chemical fumes are unavoidable! Who knows what you and all those kids are breathing in?! Rooms are clean/modern but very basic. No coffee maker or refreshments in room. Desk is unusable. The good things: Food was good and solid quality Staff despite not knowing any English was friendly Property is newer/modern looking Comfy beds/pillows (better than most hotels)

El aire acondicionado dejaba de funcionar

The "resort" is located in the middle of nowhere. The access is very difficult for both tourists and locals. The rooms as well as the bathrooms are very small. The staff is very pleasant and helpful until they get busy over the weekend and then they are not sufficient to attend all of the guests. The check-in is an inefficient and long process that keeps guests for a long time in a reception area with poor ventilation and very hot and humid. The buffet restaurant is acceptable, but there is only one other option within the facility to dine. The ventilation is very poor with AC only in the room and the souvenir shop. We went to visit because of the wedding of a family member, but the property's amenities and facilities do not justify the price paid. It's unlikely that we would ever consider returning again. It has vast opportunity for improvement.

La habitación muy cómoda, las bebidas muy buenas y la comida muy deliciosa.

We have stayed at the Oceana multiple times. This last visit left us feeling neutral. Although the outdoor spaces are very nice, other aspects of the facility left us underwhelmed. The private pools are costly and lack privacy. In general, the word adequate comes to mind. The rooms are adequate. Very basic with no attention to detail, and beginning to show wear and tear. The Buffet meals are repetitious. Although you won’t go hungry, the food and dining space is adequate at best, lacking creativity. The restaurant is the highlight of the dining experience, but reservations are recommended and can’t be made until the day of. Evening entertainment provides adequate shows with music that is typically, much louder than need be. Other than attending the night time shows or sitting in the bar, options for evening entertainment are limited. We’ll return, but likely not in the near future.

Loved it with the exception of checking/out. Checking in was a super slow process. This needs to be improved asap. Bigger signs indicating where one can check in or pick up keys need to be made bigger for public to see. Overall stay was excellent with the check in exception,

The resort facility and staff are wonderful. The pool is amazing. The staff is kind and helpful. The beach is amazing. The buffet is weak and over valued. Needs improving. The Snack Bar was constantly out of food during peak hours. Yet the entertainment through out the day and the evening theater show was another amazing bonus to this property.

DO NOT BOOK HERE. So we have a family trip planned for here in two weeks. Total spend about 1500 a room and about 8 rooms. So we are spending 10,000 usd. 1) They do not allow any cancellations or refunds. 2) Their communication sucks. I emailed them on March 3rd. No response. Follow up on March 8th and they finally respond on March 10th. Send another email on March 11th and get a response on March 17th telling me to reschedule out to someone on WhatsApp. I message them and I get no response on WhatsApp from their concierge. I have to send a follow up email and then the concierge responds with very little detail. Also their WhatsApp automated system is terrible. 3) Finally they do not coordinate pick up or drop off from the airport. After spending 10,000 usd expect a lot of frustration. Wish I had never booked here. After being there I was disappointed with the quality of food. There was also limited activities to do on the resort.

Excelente servicio al cliente desde el personal del check -in hasta los de limpieza muy amables y profesionales

So... Oceana Resort as far as the construction and buildings ..green areas etc are great!! But oh my oh my the service when you check in IS HORRIBLE!! First they do not let you in the property at all until 3:00 which is check in time. That's all fine but so once you check in at the reception you then have to stand in line for 30 minutes or so to get bracelets and keys and room numbers. NO ONE TOLD US we could have been at the desk to receive those before 3:00 .. So it was a mess when we got in there not only there was a line but they only had one person giving bracelets and keys .. The place was absolutely crowded ..loud music .. if you like that type of environment you will have a blast. The pictures I saw online looked so peaceful but oh my it is the opposite. I like quiet places so I will not come back here. For what they charge even though it's all inclusive it is not worth it if you want tranquility.

The "resort" is located in the middle of nowhere. The access is very difficult for both tourists and locals. The rooms as well as the bathrooms are very small. The staff is very pleasant and helpful until they get busy over the weekend and then they are not sufficient to attend all of the guests. The check-in is an inefficient and long process that keeps guests for a long time in a reception area with poor ventilation and very hot and humid. The buffet restaurant is acceptable, but there is only one other option within the facility to dine. The ventilation is very poor with AC only in the room and the souvenir shop. We went to visit because of the wedding of a family member, but the property's amenities and facilities do not justify the price paid. It's unlikely that we would ever consider returning again. It has vast opportunity for improvement.

This is my second time at this location I was very impressed the first time specially at how wonderful all the staff was. But this time we had a bad experience from 2 of your bartenders at the snack bar they were rude and no idea what’s costumer service is. My boyfriend and I sat there waiting for someone to serve us and they just ignore us 2 other guys come in and they serve them as soon as they got there me and y boyfriend waited about 10-15 until I asked one of the girls if they were going to attend us and she said yes and ask the other girl to serve us which she did but with the worst attitude. It’s a shame that such a wonderful place have people like this at this great location. I asked for their names but Al they said was we don’t know they are new

We had such great experience the staff alone went beyond after check in. The experience of having all inclusive from unlimited drinks, food, pools was amazing. Everything was well maintained and clean my favorite part of it was the Hawaiian show and the game night. The fact that Expedia provided an amazing rate made it a night to remember.

La cantidad de gente, el personal no esta capacitado para recibir tanta gente, eran colas y colas para recibir las llaves

All inclusive with plenty of spaces. For english speaking tourists...beware. very very limited english speaking staff. No directions given upon arrival. You are on your own. Luggage carts need to be asked for. No help from parking lot. For a high end hotel i found the concierge desk to be sub par. Very noisy at night but if you have kids or want to party there is plenty to do. Overall was fun. Beautiful setting. Ocean too dangerous to swim in.

Nice location close yo the sea..very clean room and bathroom...friendly staff The only thing I did not like was the check in..very slowly in a crowded hot space..long lines..that has to be better

Oceanfront Beautiful facilities. Excellent service and food. All inclusive. I really enjoyed the surfing waives pool. Lots of fun!Also, the Italian restaurant is a most.

Property is beautiful, staff is excellent, the only problem is, is secluded and traffic is horrible to get back to Guatemala City. Goggle map send us through a dirt road full of pot holes full of water the size of a pool, with no one around to help.. My only observation for the improvement of this resort is, for them to advice guest of this different roads.

We had a really great vacation here. The beach is beautiful, although the water appeared dangerous to swim in because of the tides and current. The sunsets were amazing and you could walk on huge stretches of sandy beach in both directions. The staff was amazing and very friendly. A couple of the staff knew English, which was very helpful for us, as we are not fluent in Spanish. Pedro, who leads the entertainment staff, was very welcoming, had excellent English, and was very friendly and helpful. The entertainment each night was absolutely amazing. I would definitely stay here again. Thank you Oceana.

Location, staff service, pools

So... Oceana Resort as far as the construction and buildings ..green areas etc are great!! But oh my oh my the service when you check in IS HORRIBLE!! First they do not let you in the property at all until 3:00 which is check in time. That's all fine but so once you check in at the reception you then have to stand in line for 30 minutes or so to get bracelets and keys and room numbers. NO ONE TOLD US we could have been at the desk to receive those before 3:00 .. So it was a mess when we got in there not only there was a line but they only had one person giving bracelets and keys .. The place was absolutely crowded ..loud music .. if you like that type of environment you will have a blast. The pictures I saw online looked so peaceful but oh my it is the opposite. I like quiet places so I will not come back here. For what they charge even though it's all inclusive it is not worth it if you want tranquility.

Debería tener sombrillas en la playa frente al mar

The "resort" is located in the middle of nowhere. The access is very difficult for both tourists and locals. The rooms as well as the bathrooms are very small. The staff is very pleasant and helpful until they get busy over the weekend and then they are not sufficient to attend all of the guests. The check-in is an inefficient and long process that keeps guests for a long time in a reception area with poor ventilation and very hot and humid. The buffet restaurant is acceptable, but there is only one other option within the facility to dine. The ventilation is very poor with AC only in the room and the souvenir shop. We went to visit because of the wedding of a family member, but the property's amenities and facilities do not justify the price paid. It's unlikely that we would ever consider returning again. It has vast opportunity for improvement.

Petit complexe (~200 chambres). Excellent service, employés attentionnés et aimables. Meilleur wifi que j'ai vu dans un hôtel. Nourriture très bonne. Plusieurs piscines, dont 2 de 20 mètres permettant de faire des longueurs. Deux bémols: l'hôtel est à l'écart, il n'y a rien autour; aussi, su vous ne parlez pas un minimum d'espagnol, assurez-vous d'avoir une app de traduction.

My bathroom didn’t have a shower curtain. The shower didn’t have hot water. The food is terrible. It’s not worth the money.

The resort facility and staff are wonderful. The pool is amazing. The staff is kind and helpful. The beach is amazing. The buffet is weak and over valued. Needs improving. The Snack Bar was constantly out of food during peak hours. Yet the entertainment through out the day and the evening theater show was another amazing bonus to this property.

The food was cold breakf and dinner I was disappointed

Convenient since it's an all inclusive, however, dining options are not that good at lunch or diner, breakfast is much better.

La habitación muy cómoda, las bebidas muy buenas y la comida muy deliciosa.

The staff were incredibly friendly and the facilities were excellent. The food was the best we have ever had at an all inclusive. Highly recommended.

Food not very good. Needs upgrade and more selection

이탈리안식당에서의 저녁식사는 만족스러웠습니다. 뷔페식은 다른 후기에서처럼 가격 대비 한정적인 음식에 먹을만한 게 다양하지 않아 아쉬웠습니다. 저녁 특별식사도 2박 이상 머물러야 1번 먹을 수 있는 게 아쉽습니다. 저녁 특별식 사전예약을 좀 더 전산화하여 체크인하면서도 신청할 수 있으면 좋겠습니다. 수영장 외 즐길 수 있는 것이 없어서 많이 심심했습니다. 직원들은 친절하였습니다.

La comida deja mucho que desear, no hay variedad, las bebidas no tienen orden, el lugar está muy bonito, todo limpio e impecable, pero la comida no vale la pena, es una pena, disfrute el lugar, excelente vista, muy limpio, pero la comida es un desastre, pocas opciones, el sabor mediocre tienen mucho que mejorar en este aspecto

La comida y el bar muy buenos. Las instalaciones bonitas! El personal amable