Is parking available at the hotel?

Yes, free parking is available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in time starts at 3:00 PM and ends at 11:00 PM. Check-out time is at 12:00 PM. Late check-out is available for a fee of MXN 450, subject to availability.

What accessibility features are available for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details regarding room accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in Tinum, near the city center, and is close to notable landmarks such as the Pyramid of Kukulkan and Cenote Ik Kil. It is also near a boardwalk/promenade, making it convenient for exploring the area.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is seasonal.

What are the policies for guests staying with children?

Children 12 years old and younger can stay for free when occupying the parent's or guardian's room using existing bedding.

What is the policy regarding extra beds and cribs?

The hotel does not offer cribs or rollaway/extra beds. Children 12 years old and younger stay free when using existing bedding.

Hotel Chichen Itza in Pisté, Mexico

Average nightly price at Hotel Chichen Itza by month, last 12 months (USD)
Month	Average price
January	$117
February	$106
March	$105
April	$111
May	$89
June	$80
July	$75
August	$68
September	$97
October	$96
November	$97
December	$114

What guests think

Guests describe Hotel Chichen Itza as a convenient base for visiting the ruins, with generally friendly staff, a pleasant pool and gardens, and simple facilities, while noting dated rooms, very firm beds, patchy in‑room Wi‑Fi, and occasional noise.

Several reviews report being re-accommodated at the sister Mayaland property due to renovations or power issues, which some considered an upgrade. Breakfast is frequently praised, but the on-site restaurant receives mixed feedback, with multiple comments about bland meals and uneven service. Overall, expect a basic, convenient stop for a night or two focused on early access to the site.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pleasant pool and garden areas are a highlight, and parking is available; however, guests note there is no elevator and occasional lapses in pool cleanliness or slow bar service.

Related guest reviews

8

Juana

Jul 6, 2023

·

Stayed 2 nights

No elevator for the second floor. Beds are extra firm.

6

Divesh

Dec 25, 2023

·

Stayed 1 night

The property was not great. No value for money. A very small TV in room with very bad print. Pool was dirty. Breakfast was Ok. Location was a plus.

8

Jonathan

Mar 14, 2025

·

Stayed 1 night

We were a little nervous about this hotel, but it was absolutely fine. Helpful reception, food tasty and a welcoming swimming pool if it was too hot. I suspect most people coming here will stay only a night or two, and it is absolutely fine.

10

Scott

Jul 6, 2025

·

Stayed 1 night

Gorgeous hotel with friendly employees, adorable stray dogs fed by guests, authentic and delicious food, and a fantastic courtyard and outside pool area (with swing!)

8

Paul

May 15, 2024

·

Stayed 1 night

The room was fine but dimly lit with some lights not working. The bath had a large crack in the base and required the provided mat to be placed over it. The bar staff were slow to respond to our presence and then when we had finished our drinks. The breakfast however was a different story, the staff were attentive and the food was good.

8

Quentin

Mar 11, 2024

·

Stayed 2 nights

Hôtel propre mais plus de première jeunesse assez bruyant, petit déjeuner copieux et service très rapide ( attention le tous vous sera réclamé en fin de repas ), piscine grande mais pas nettoyé tous les jours. Un restaurant au rch pratique mais pour nous le pire repas de notre séjour.

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8

hamideh

Nov 22, 2025

·

Stayed 1 night

The hotel was closed so they take us to Mayaland resort. The room was very clean. There was a fridge in the room but no water. The resort was very nice. The pool was very clean.

10

Joseph

Sep 18, 2024

·

Stayed 1 night

This is a wonderful hotel with gorgeous grounds. The entrance is an enormous thatched open lobby with friendly staff that speak English. Our room was on the 2nd floor overlooking the pool. It was comfortable and the air conditioning was great. The shower had great water pressure and the restroom was spacious. We ate at the restaurant the first evening and loved the food. The included breakfast was delicious. It's served in the open air and there are lots of flying critters that want a taste. They had delicious Papaya jelly that really attracted flys, so we had to place a napkin over it. You can walk to the downtown square easily where you will find several little shops and food vendors. Parking at the hotel is great. It's a five minute drive to the Chichen Itza ruins, or you could walk there. The ruins are extensive, so you would get your steps in for sure. We look forward to returning here with our kids in the future.

10

Ernesto

Jul 23, 2024

·

Stayed 1 night

Beautiful place. Love it! All of their staff is friendly and helpful. Their breakfast was great! Not to mention dinner, it was also great. Had a very relaxed evening in the pool after visiting Chichén Itzá ruins.

8

Christoph

Dec 24, 2024

·

Stayed 1 night

Nettes hilfbereites Personal, Anlage ist in die Jahre gekommen, muffelte nach Feuchtigkeit im Zimmer. Für eine Nacht und zum Besuch Cenchin Itza ideal. Free Parking. Gutes Frühstück inkludiert. Zimmer zur Strasse laut. Gartenblick buchen.

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Cleanliness

Rooms are often described as clean, but the property shows wear, with dated fittings and maintenance issues noted, and a few complaints about dirty linens or an unclean pool.

Related guest reviews

6

SHLOMO

Mar 22, 2023

·

Stayed 1 night

the room was dark, badly maintained, nice pool, good breakfast.

10

William R

Feb 28, 2025

·

Stayed 1 night

Beautiful property, rooms were nice and clean. Excellent location for going to the Chichen Itza site when it first opens (which is an excellent idea!)

8

hamideh

Nov 22, 2025

·

Stayed 1 night

The hotel was closed so they take us to Mayaland resort. The room was very clean. There was a fridge in the room but no water. The resort was very nice. The pool was very clean.

10

Veronica R

Sep 13, 2024

·

Stayed 2 nights

Clean & great service

6

Javier

Feb 15, 2025

·

Stayed 1 night

Perfecta localización para visitar el sitio arqueológico, la piscina es es fantástica aunque el hotel, tanto habitaciones como restaurante, es muy básico y necesita una puesta al día urgente

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2

Adriana

Sep 5, 2024

·

Stayed 1 night

The beds are HARD and the sheets are dirty and hard. When showering you feel u are sinking because the tub is so old. Asked the guy in the front desk for a cup of ice and he told me to go buy it across the street. The wifi is not good, nor the tv did the worked. Asked again the front desk about not having wifi or cable in the room and rudly he said it was due to the rain and that there was no wifi access in the rooms only in the lobby area. The only good thing about this stay was their breakfast. Otherwise, do not stay at this hotel, stay in Vallalodid. It's about 40 min drive from Chinen-Itza however, they have better hotels and staff is friendlier.

6

Andrew

Mar 14, 2025

·

Stayed 1 night

Walkable to Chichen Itza. Good breakfast served promptly by friendly staff. But overall property is tired and dated.

8

Ruben

Mar 10, 2025

·

Stayed 3 nights

Es un hotel limpio, pero hay áreas muy deterioradas, falta mantenimiento

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10

Diego Giovanni

Sep 5, 2024

·

Stayed 1 night

Buen hotel y excelente desayuno, muy limpio el cuarto. Le faltaron algunos otros espacios o actividades por ejemplo no había raquetas de pin pon cuando había la mesa para jugar. Ojalá pudiera haber otras opciones de pasar el tiempo.

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10

Marta

Nov 22, 2024

·

Stayed 1 night

El hotel es algo sencillo, pero muy limpio, con el personal muy amable, y la habitación es cómoda y amplia. Se encuentra muy cerca a Chichén Itzá así es que si quieres ver el show nocturno es una excelente opción

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AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and dated, with very firm beds, dim or damp interiors, and in-room Wi‑Fi often unavailable (lobby only). Some guests also mention street or poolside noise and occasional bathroom wear.

Related guest reviews

8

Juana

Jul 6, 2023

·

Stayed 2 nights

No elevator for the second floor. Beds are extra firm.

8

Abdelwahab

Mar 21, 2025

·

Stayed 1 night

Hôtel agréable pour un séjour repos. Bon petit déjeuner. Chambres face à la piscine et près du bar peuvent être bruyantes en cas d’affluence.

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6

Eliana

Jan 10, 2025

·

Stayed 1 night

The hotel was very average. Nothing like the photos you see when you are booking the hotel. The rooms are old. The hotel didn’t even have water available for their customers. It was all available through $$$. Very convenient to visit Chichén Itzá for one day but that’s it. Wouldn’t stay a day longer.

6

SHLOMO

Mar 22, 2023

·

Stayed 1 night

the room was dark, badly maintained, nice pool, good breakfast.

10

Richard

Feb 15, 2025

·

Stayed 1 night

En général tout était selon le prix payer sauf le wifi impossible de le recevoir a l'exception d'être assis devant l'admission aussitôt que tu t'éloigne le wifi disparaît cela comprend aussi la chambre aucun Wifi dans la chambre

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8

Paul

May 15, 2024

·

Stayed 1 night

The room was fine but dimly lit with some lights not working. The bath had a large crack in the base and required the provided mat to be placed over it. The bar staff were slow to respond to our presence and then when we had finished our drinks. The breakfast however was a different story, the staff were attentive and the food was good.

10

Yev

Apr 1, 2023

·

Stayed 1 night

This is a nice place but needs to make a few changes. We stayed at this property for two nights. The staff was very friendly and accommodating to your needs. However, the quality of the mattress is much to desire, like sleeping on the top of a rock. The bed is nicely made and the room is very clean. Rooms need more outlets to accommodate plugging coffee pots. Food is high quality and kitchen staff take pride in their work.

6

Charles

Feb 2, 2024

·

Stayed 3 nights

The location of the hotel is ideal to visit Chichen Itzá. However, no WiFi in the room, just in the lobby near the bar. The lighting in the room is poor.

8

Mark

Feb 3, 2025

·

Stayed 1 night

This hotelgets a mixed review. The place has helpful friendly front desk staff, a great outdoor breakfast service, and a nice view of a central pool and garden (accompanied by chorus of forest birds each evening). We were able to get easy taxi transport to the ruins site. The rooms are generally nice but a bit dark and damp, so check options once your arrive. There is an onsite restaurant (apart from the breakfast service) that serves bland tasteless food, but you can explore other restaurants along the stretch of road that it is on.

8

Christoph

Dec 24, 2024

·

Stayed 1 night

Nettes hilfbereites Personal, Anlage ist in die Jahre gekommen, muffelte nach Feuchtigkeit im Zimmer. Für eine Nacht und zum Besuch Cenchin Itza ideal. Free Parking. Gutes Frühstück inkludiert. Zimmer zur Strasse laut. Gartenblick buchen.

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Service

Staff are generally friendly and helpful, and several guests praised attentive assistance. There are isolated reports of rude or indifferent restaurant staff and slow bar service.

Related guest reviews

6

Nancy

Jan 26, 2026

·

Stayed 1 night

The room was nice and the A/C worked beautifully, really cooled the room on a muggy day. The food at the restaurant, however, couldn’t have been more bland. Four of us ate three meals there—there are no restaurants within walking distance of the hotel—and none of them was tasty. The service at one of the meals was completely indifferent.

10

Birgitta

Mar 1, 2026

·

Stayed 2 nights

Personalen var mycket vänlig

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2

Yuriko

Jun 30, 2024

·

Stayed 1 night

Restaurant staff were very rude (they were very dissatisfied with the tip - they made rude comments in Spanish. I happen to be from Mexico but look Asian so I heard all the remarks). Hotel staff were not kind and clueless - no water at all in our shower, trickle at sink and all the water ended up on the floor. None of the cabinet drawers would open or close. The hotel is in a good location but need a major renovation. Restaurant food was 2 star at best. I would have asked for out $ back if it wasn’t for the staff that looked so depressed….

10

Suzanne

Nov 28, 2025

·

Stayed 1 night

When we arrived, the hotel had a problem with power but they upgraded us at mayaland hotel a short drive away and it was a wonderful hotel in the jungle with huge pool and a half dozen peacoks adorning the premisses. The stay was wonderful!!! Staff was super attentive!!!

10

Somme

Dec 30, 2025

·

Stayed 2 nights

Excellent service

8

Paul

May 15, 2024

·

Stayed 1 night

The room was fine but dimly lit with some lights not working. The bath had a large crack in the base and required the provided mat to be placed over it. The bar staff were slow to respond to our presence and then when we had finished our drinks. The breakfast however was a different story, the staff were attentive and the food was good.

8

Quentin

Mar 11, 2024

·

Stayed 2 nights

Hôtel propre mais plus de première jeunesse assez bruyant, petit déjeuner copieux et service très rapide ( attention le tous vous sera réclamé en fin de repas ), piscine grande mais pas nettoyé tous les jours. Un restaurant au rch pratique mais pour nous le pire repas de notre séjour.

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10

Ben

Apr 8, 2025

·

Stayed 1 night

Wonderful hotel with friendly staff.

10

Rosa

Jan 26, 2025

·

Stayed 1 night

This property was very well kept and had excellent friendly staff. The breakfast was awesome, freshly made watermelon juice,fresh sweet fruit, freshly baked sweet bread. No elevator but the staff took our luggage up.

10

Diane

Dec 23, 2024

·

Stayed 2 nights

I can’t wait to come back again one day! The staff was amazing, Jose at the front desk was so helpful. The included breakfast was tasty. You could walk to Chichén Itzá pyramids from the hotel.

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Location

Excellent for visiting Chichén Itzá, with many guests walking or driving a few minutes to the site and the town center nearby. Some mention traffic, animals, or bar/pool areas causing noise at night.

Related guest reviews

10

Alessandro

Jun 12, 2023

·

Stayed 1 night

Hotel molto caratteristico, strutturato come una Hacienda. Impressionante l'ingresso. Bella la zona di giardino con piscina. Ristorante con piatti tipici. Molto comodo per raggiungere Chichen Itza

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10

Danielle

Sep 9, 2023

·

Stayed 1 night

Nice place but traffic noise

8

Peggy

Apr 22, 2023

·

Stayed 2 nights

War alles iO. Super Lage, da nur 5 Autominuten zum Weltwunder. Es war alles vorhanden was benötigt wurde. Einzig nicht nachvollziehbar war die Lage des Frühstücksbereiches, da dieser direkt an der Zufahrtsstraße zur Pyramide liegt. Der Pool ist schön im Garten gelegen. Direkt neben dem Parkplatz liegt praktischerweise ein Oxxo (Supermarkt).

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10

Kevin

Jan 11, 2025

·

Stayed 1 night

Great place to stay for an early start to enter Chichen Itza before all the buses show up.

10

William R

Feb 28, 2025

·

Stayed 1 night

Beautiful property, rooms were nice and clean. Excellent location for going to the Chichen Itza site when it first opens (which is an excellent idea!)

10

Jason

Apr 2, 2025

·

Stayed 1 night

This hotel was great. Located in the heart of the town. Close to Chichen Itzá. Definitely recommend staying here.

6

Sandra

Jan 23, 2023

·

Stayed 1 night

Good things - location to Chichen Itza entrance is 1km away, aircon very effective, breakfast was good and lovely bread, nice pool Room for improvement - During our stay Wi-Fi was only available in lobby bar, hot water very sporadic so hot showers not guaranteed More general comment, not hotel related, is that there is nothing else in Piste. If we were visiting Chichen Itza again we would stay in Vallodid or Merida.

10

Olivia

Jul 2, 2024

·

Stayed 2 nights

The hotel is close to chichen itza. We walked twice in one day in the morning and at night time to see the lights show. The breakfast was really good which was included.

10

Diane

Dec 23, 2024

·

Stayed 2 nights

I can’t wait to come back again one day! The staff was amazing, Jose at the front desk was so helpful. The included breakfast was tasty. You could walk to Chichén Itzá pyramids from the hotel.

10

Shahid

Sep 30, 2025

·

Stayed 1 night

It's very close to chichen itza

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Dining

Breakfast is frequently praised for quality and variety. The restaurant gets mixed feedback, with several comments about bland food and a few service issues.

Related guest reviews

6

Nancy

Jan 26, 2026

·

Stayed 1 night

The room was nice and the A/C worked beautifully, really cooled the room on a muggy day. The food at the restaurant, however, couldn’t have been more bland. Four of us ate three meals there—there are no restaurants within walking distance of the hotel—and none of them was tasty. The service at one of the meals was completely indifferent.

6

Carlos

Sep 13, 2024

·

Stayed 1 night

El personal muy amable. La habitación muy básica, en relación a su costo. Sugerencia: el desayuno lo deberían de servir dentro del restaurante y no en la terraza, ya que hace mucho calor afuera.

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10

Kalyan

Nov 27, 2023

·

Stayed 1 night

The hotel grounds are nice and the location is fantastic for visiting Chichén Itzá (5 min drive). The hotel staff are very friendly and helpful. The food in the hotel is amazing and was some of the best we ate in our week in Mexico.

2

Yuriko

Jun 30, 2024

·

Stayed 1 night

Restaurant staff were very rude (they were very dissatisfied with the tip - they made rude comments in Spanish. I happen to be from Mexico but look Asian so I heard all the remarks). Hotel staff were not kind and clueless - no water at all in our shower, trickle at sink and all the water ended up on the floor. None of the cabinet drawers would open or close. The hotel is in a good location but need a major renovation. Restaurant food was 2 star at best. I would have asked for out $ back if it wasn’t for the staff that looked so depressed….

10

Nikhil

Nov 5, 2023

·

Stayed 1 night

The hotel is very conveniently located for those wanting to visit Chichen Itza early morning. The staff is very friendly and breakfast spread is great. We had a good time.

8

Quentin

Mar 11, 2024

·

Stayed 2 nights

Hôtel propre mais plus de première jeunesse assez bruyant, petit déjeuner copieux et service très rapide ( attention le tous vous sera réclamé en fin de repas ), piscine grande mais pas nettoyé tous les jours. Un restaurant au rch pratique mais pour nous le pire repas de notre séjour.

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8

Hermilo

Dec 17, 2023

·

Stayed 3 nights

This was an excellent choice for our trip to the Yucatan peninsula. It’s conveniently located and easy to get to, staff was very good. Our booking included breakfast, which was very good. We stayed 3 nights and breakfast was one of my favorite things. It’s very close to chi Chen Itza.

10

Rosa

Jan 26, 2025

·

Stayed 1 night

This property was very well kept and had excellent friendly staff. The breakfast was awesome, freshly made watermelon juice,fresh sweet fruit, freshly baked sweet bread. No elevator but the staff took our luggage up.

10

Ernesto

Jul 23, 2024

·

Stayed 1 night

Beautiful place. Love it! All of their staff is friendly and helpful. Their breakfast was great! Not to mention dinner, it was also great. Had a very relaxed evening in the pool after visiting Chichén Itzá ruins.

8

Mark

Feb 3, 2025

·

Stayed 1 night

This hotelgets a mixed review. The place has helpful friendly front desk staff, a great outdoor breakfast service, and a nice view of a central pool and garden (accompanied by chorus of forest birds each evening). We were able to get easy taxi transport to the ruins site. The rooms are generally nice but a bit dark and damp, so check options once your arrive. There is an onsite restaurant (apart from the breakfast service) that serves bland tasteless food, but you can explore other restaurants along the stretch of road that it is on.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $79	7 $74	8 $72	9 $78	10 $75
11 $73	12 $74	13 $72	14 $74	15 $72	16 $78	17 $75
18 $75	19 $76	20 $74	21 $76	22 $72	23 $72	24 $87
25 $74	26 $74	27 $72	28 $74	29 $75	30 $74	31 $74

Su	Mo	Tu	We	Th	Fr	Sa
1 $78	2 $78	3 $78	4 $78	5 $78	6 $78	7 $78
8 $78	9 $78	10 $78	11 $94	12 $78	13 $78	14 $78
15 $78	16 $79	17 $78	18 $79	19 $79	20 $78	21 $78
22 $78	23	24 $78	25 $79	26 $78	27 $78	28 $78
29 $78	30 $78

Hotel Chichen Itza

Prices for Hotel Chichen Itza

Monthly average prices

About this property

Location

Room options

Superior Room

Standard Room with Garden View

Standard Room

Guest reviews of Hotel Chichen Itza

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Hotel Chichen Itza

Prices for upcoming dates