Name: Hotel Chichen Itza
Address: Avenida Principal Piste, Pisté, Yucatán, Mexico, Pisté, Yucatán, Mexico
Rating: 8.1

Guest reviews

8.1

Very good

Based on 175 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Guests describe Hotel Chichen Itza as a convenient base for visiting the ruins, with generally friendly staff, a pleasant pool and gardens, and simple facilities, while noting dated rooms, very firm beds, patchy in‑room Wi‑Fi, and occasional noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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10

David

14 Mar 2026

·

Stayed 1 night

Nice bar, nice restaurant, friendly staff, friendly fellow guests. Lovely pool and grounds to relax. Only 5 minutes from Chichen Itza.

8

Raymond

14 Mar 2026

·

Stayed 1 night

Pool was Ok and clean. Poolside table and lounge chairs. But not sure you go here for the pool - convent location, good dinner (not cheap but good) and nice breakfast (very good). WiFi was spotty. Rooms big but a bit dated.

8

Hidekazu

20 Feb 2026

·

Stayed 1 night

good

10

Ram

16 Feb 2026

·

Stayed 2 nights

All great. Nice small town/rural experience. Lots of bird sounds.

10

stephen

9 Feb 2026

·

Stayed 1 night

Great Location, nice setting and reasonable

Avenida Principal Piste, Pisté, Yucatán, Mexico

Location

Located in Tinum, Hotel Chichen Itza is in the city center and near a boardwalk/promenade. Pyramid of Kukulkan and Court of the Thousand Columns are notable landmarks, and the area's natural beauty can be seen at Cenote Ik kil and Cenote Yokdzonot. Gran Juego de Pelota is another place to visit that comes recommended. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like ecotours nearby.

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:00

Before 12:00

Good to know

Additional policies and info about this property.

FAQs

Yes, free parking is available on-site.

A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM.

Check-in time starts at 3:00 PM and ends at 11:00 PM. Check-out time is at 12:00 PM. Late check-out is available for a fee of MXN 450, subject to availability.

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details regarding room accessibility are not provided.

The hotel is located in Tinum, near the city center, and is close to notable landmarks such as the Pyramid of Kukulkan and Cenote Ik Kil. It is also near a boardwalk/promenade, making it convenient for exploring the area.

Yes, the hotel features an outdoor swimming pool, which is seasonal.

Children 12 years old and younger can stay for free when occupying the parent's or guardian's room using existing bedding.

The hotel does not offer cribs or rollaway/extra beds. Children 12 years old and younger stay free when using existing bedding.

Hotel Chichen Itza

Amenities

Property description